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Employee Engagement
Act, Engage, Measure
Dale KirkThales Training & Consultancy
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Our Agenda
Encouragement, Caution, Challenge
Background to employee engagement
Comparative information Engagement pitfalls Top tips
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Google Search Insight: “Employee Engagement”
Google has 4.790 million results for “employee engagement”
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Definition
“the extent to which employees commit to something or someone in their organisation, how hard they work, and how long they stay as a result of that commitment”
The Corporate Leadership Council
"a heightened emotional connection that an employee feels for their organisation, that influences them to exert greater discretionary effort to their work".
The Conference Board
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Corporate Leadership Council
More than 50,000 employees
59 Global organisations
10 Industries
27 Countries
High engagement = up to 20% performance increase
High commitment = 87% less probability of departure
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Engagement Questions in an Employee Survey
I am proud to be associated with this company I work beyond what is required to help us succeed I would recommend this as a good place to work I am personally committed to achieving our goals The company energizes me to go the extra mile. I believe strongly in our goals and objectives. I fully support the values for which we stand. It would take a lot for me to actively look for another
employer. At the present time, are you seriously considering leaving?
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An Engagement Model
Performance
Retention
DiscretionaryEffort
Intentto
Stay
The outputs ofcommitment
EmotionalCommitment
RationalCommitment
Commitment
EngagementDrivers
Corporate Leadership Council
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Drivers of Engagement
Recognition Trust and Integrity Nature of the Job Link between employee and
organisation performance Career growth opportunities Pride about the company Co workers/Team members Employee development Relationship with manager Compensation Benefits
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An Engagement Model
Performance
Retention
DiscretionaryEffort
Intentto
Stay
The outputs ofcommitment
EmotionalCommitment
RationalCommitment
Commitment
EngagementDrivers
Corporate Leadership Council
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Engaged percentages
13% 11%76%
The Disaffected
The Agnostics
The True Believers
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Segmentation
No specific segmentation or split
High engagement = up to 20% performance increaseHigh commitment = 87% less probability of departure
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Pareto Principle
13% 11%76%
The Disaffected
The Agnostics
The True Believers
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The Human Effects of Measurement
The Risks!
Comparison Competition Selfishness Interpretation and Justification Survey “fatigue” Try to improve too many things Last minute burst of actions “Special” attempts to improve
potential responses!
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Our Agenda
Encouragement, Caution, Challenge
Background to employee engagement
Comparative information Engagement pitfalls Top tips
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Comparative information
Going above and beyond:
Brand leverage
Plan A – volunteering for
something that matters
Employee representation at
all levels
Head office in stores
Engagement notice boards
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Pitfalls and mistakes to avoid
Ignoring the issue
Looking for a quick fix
One size fits all
Arbitrary goals
Not following up
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Low cost high return options
Concrete goals
Recognition culture
Ask what people need
Talk about non-work
Talk about the benefits
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Conclusions
Background to employee engagement
Comparative information Engagement pitfalls Top tips
Thank You
Employee Engagement
Act, Engage, Measure
Dale KirkThales Training & Consultancy
