Emotional Intelligence, Leadership & Lebron James

Society for Human Resources Management

Akron Chapter/September 2014Jennifer CohenRatliff & Taylor

jcohen@rtcpi.com

What Makes “Great”?

Great leaders? Great HR leaders? Great Sales/Business Development staff? Great Customer Service staff? What are the ingredients of great

relationships?

21st Century Work

What skills are needed to work in our 21st century work environments?

What abilities do leaders need to be successful?

What are the key drivers of employee engagement?

How do you attract, retain and motivate Gen Y?

Today’s HR Professional

What key competencies are needed to be successful in HR today? Future?

What traits and values support an effective HR professional?

What skills are need to influence business partners and advance initiatives?

How do HR people advocate for human resources?

Agenda

Emotional Intelligence Theory 101 Emotional Intelligence Model (EQi) Creating Your EI Development Plan LeBron James Possible Next Steps

IQ vs. EQ

Intelligence Quotient (IQ) in the following way, "IQ is a measure of an individual's intellectual, analytical, logical and rational abilities.  As such, it's concerned with verbal, spatial, visual and mathematical skills."

Emotional Quotient (EQ) is as "a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way."

Source: MutliHealth Systems

EQ-i Definition

Emotional intelligence is defined as…

“a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”

Source: MultiHealth Systems

The Two Sides of EI

INTRAPERSONAL INTELLIGENCE

Personal Competence

Self Awareness

INTERPERSONAL INTELLIGENCE

Social Competence

Other Awareness

Self Management RELATIONSHIP MANAGEMENT

Source: Applied EI, Sparrow & Knight

The Human Brain

EI theory believes the human brain has excellent communication between the thinking brain and the feeing brain.

EI is not fixed and grows as individuals grow and mature.

Body Language57%

Emotional (EI)Responses

Feeling

Doing

Thinking

Body AspectsOf Voice

36%

Content7%

Source: Applied EI, Sparrow & Knight

To Act With EI…. Notice feelings; Pay attention to them; Give them

significance; Think about them;

and Take them into

account in choosing what to do

For both our own feelings and those of others

Using Emotional information from ourselves and others;

Integrating this into our thinking

Using these to inform our decision making to get what we want from the situation and life in general

The Eight Principles of EI1. We are each of us in control of, and responsible for, our

actions.

2. No-one can control our feelings.

3. People are different.

4. However you, and they, are is OK.

5. Feelings and behaviors are separate

6. All feelings are self justified, to be accepted, and important.

7. Change is possible.

8. All people have a natural tendency towards growth and health.

Source: Applied EI, Sparrow & Knight

Daniel Goleman’s Practical Research Emotional Intelligence is the differentiator of

“star” performer Emotional Intelligence is a significant contributor

to success in leadership Emotional competencies are twice as important

in contributing to excellence as other competencies

Goleman, continued.

The more people responsibility the position has in the organization, the more EI matters EI competencies can account for up to 85%

EI is synergistic with the other capabilities High levels of EI competence achieve better

financial results, and develop more effective and supportive organizational climates or culture

Achieve higher productivity gains with their workforce

Source: Global Leadership Foundation

Source: Global Leadership Foundation

TalentSmart Research

EI the strongest predicator of performance (alongside 33 other important workplace skills) and explains 58% of the success

Strongest driver of leadership and personal excellence

90% of the top performers also high on EI High EI = make $29K more a year

EQ-i2.0 Model

Alignment of the EQ-i2.0 ModelTOTAL EI FIVE

COMPOSITES

FIFTEEN SUB-SCALES

Your EI Ability?Lower/Weaker -- Developed/Strength -- High/Exaggerated

DEEPER DIVE INTO EQi

HR ROLE IMPACT?

DEEPER DIVE INTO EQi

HR ROLE IMPACT?

HR ROLE IMPACT?

HR ROLE IMPACT?

HR ROLE IMPACT?

Developing Your EIELEMENTS FOR SUCCESSFUL DEVELOPMENT

KASH Model• Knowledge• Attitude • Skills (and Abilities)• Habits – 7 Days, 3M & 6M

Holistic Approach• Mind• Body• Emotions

Individual Development Plan • 70/20/10 • Leverage Strengths• SMART Goals• Uncomfortable/Stretch Self• Practice, practice, practice

Lebron James: Words from SI Letter & Pluto Article:• Inspire• Relationships• Learned• Explain myself• On a Mission• My goal• Raise my family• Felt right• Think about other side• Not ready right now• I’m realistic• Bringing a group together• Responsibility to lead• Second chances• What makes you happy/really matters• Thoughtful • Don’t brag• Good choices• Wrong choices bothered • Who am I to hold a grudge

“Because now, you’re not just a better player – you are a wiser man.”

Terry Pluto, The Plain Dealer

Additional Resources