Emotional Intelligence - EI by Rajat Jhingan

8/4/2019 Emotional Intelligence - EI by Rajat Jhingan

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EMOTIONAL INTELLIGENCE (EI)

B y : R a j a t J h i n g a n



WHAT IS INTELLIGENCE ?

Intelligence refers to thecapacity to reason validlyabout information

It can be basically dividedinto 2 parts:

Verbal intelligence

Spatial intelligence

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EMOTION

Emotion refers to a feeling state (includingphysiological responses and cognitions) thatconveys information about relationships.

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Basic Emotions--presumed to be hard wired and

physiologically distinctive

Joy

Surprise

Sadness Anger

Disgust

Fear

TYPES OF EMOTIONS

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WHAT IS EI ?

The capacity for recognizing our own feelings andthose of others, for motivating ourselves, and formanaging emotions well in ourselves and in ourrelationships.

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THE 5 COMPONENTS OF EI

1.) Emotional Self-Awareness2.) Managing one’s own emotions

3.) Using emotions to maximize decision-making4.) Developing empathy

5.) The art of social relationships

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1. EMOTIONAL SELF-AWARENESS

One must be aware how to use his emotions in aproper way and must be certain what actually hewants to do. People with greater certainty about theirfeelings are better pilots of their lives and have asurer sense about how they feel about personaldecisions.

( “A person must be certain about the next step he isgoing to take then only he will be able to plan andexecute it properly” )

Self-Awareness

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2. MANAGING ONE’S OWN EMOTIONS

We do have tremendous individual variability in thedegree to which we can consciously limit the durationof unpleasant emotions and the degree of influence

over the behaviors which may arise.

Example: A manager in any organization have to maintain hisemotional balance irrespective of the problems he is

facing, because his position requires him tocoordinate with others and use their ability and skillsin an effective and efficient way

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3. USING EMOTIONS TO MAXIMIZE DECISION MAKING

As a person matures, emotions begin to shape and

improve thinking by directing a person’s attention toimportant changes.

In an organization many a times important

decisions are needed to be took on the basis of experience and emotions and not on facts.

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4. DEVELOPING EMPATHY

Empathy is the ability to recognize another’s emotionalstate.

A successful manager is one who is able to handleothers emotions in such a way that he is able to get hiswork done through others in an efficient way.

For this he must keep himself on the place of employeeand then think about his requirements , needs ,wantswhile doing that job this will help him to motivate hisemployee emotionally in a proper way.

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5. THE ART OF SOCIAL RELATIONSHIPS

To excel at people skills means having and using thecompetencies to be an effective friend, negotiator, andleader. One should be able interact, inspire others, make

others comfortable in social situations, and influence andpersuade others.

Social skills

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Is the person in the wrong job?

Does the job require the person to be difficult?

What is remarkable about the group dynamics of theorganization?

What about individuals, personal and interpersonal?

DECISIONS THAT REQUIRE EI FROM MANAGEMENT ARE:

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IMPORTANCE OF EI IN ORGANIZATIONS

The higher we go, the more EI matters--the moreSOCIAL COMPETENCE matters

Emotional intelligence helps us in:

– communication, leadership, influence, conflictmanagement, building bonds, collaboration andcooperation; team capabilities, leadership, duty,respect, selfless service, honor, integrity, personalcourage

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WHAT IS TRAINING IN EI WORTH?

Increases retention.

Decreases absenteeism.

Increases overall organizational growth.

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WANT TO LEARN HOW TO MANAGE EI?

Unlearnold

habits

A one- day seminar won’t do it

One learns to manage EI over a period of time

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SOME BUSINESS EXAMPLES :

In an manufacturing organization it was observed that :

A emotionally motivated workforce could increaseproduction as much as 20%.

On the other side :

Current estimates of losses faced by Americanmanufacturing Business due to emotional dissatisfactionof workers is between $5.6 and $16.8 Billion annually.

According to –

Harvard Business Review

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ANY QUESTIONS ?

THANK YOU

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Emotional Intelligence - EI by Rajat Jhingan