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EMERGING TRENDS IN MARKETING
Submitted By: -
Miss Swati PanwarStudent, MBA Part II,Govt. College of Engineering and Technology, Bikaner, Rajasthan.E-mail –[email protected]
Marketing is everywhere. Formally or informally, people and organizations
engage in a vast number of activities that we could call marketing. Good marketing
has become an increasingly vital ingredient for business success and marketing
profoundly affects our day-today life. It is embedded in everything we do – from
clothes we wear to the websites we click on, to the ads we see.
In India, market continues to remain upwardly mobile albeit at a slower pace
agree the global financial crisis hot the Indian market in the later half of 2008. A large
number of Indian exporting companies had order cancellation and demand slowed
down in India for all products and services.
Nonetheless, as one looks at the Indian market, through the prism of time, one
cannot but conclude the Indian consumer today is economically far better off than his
earlier generations. The coming years will bring full of high-return marketing
opportunities. By closely watching the hottest trends, a marketer can make smart
choices that let him step ahead of his slower-moving competitors.
In these terms, marketers nationwide are setting their plans for future by
adopting new ways of marketing. Thus an entrepreneur can use some of these tactics
to reach its customers in the coming years.
Corporate rivalry has grown manifold. For example: - Telecom Industry
earlier had monopoly that increased to six players per circle that lead to multiple
product options and competitive pricing. This is also true for all other sectors like
airlines, search engines, Television channels, Automobiles and FMCG etc.
Retail market is one of the few mass advertising media that can convey the
same overall strategic message in differing languages, to varying audiences in the
same village, city or region. Today’s Point of Purchase (P-O-P) displays are easily
assembled, maintained and at the same time, more powerful in entertaining and
informing in the retail environment. The examples are Big Bazaar, Reliance Fresh,
Subhiksha, Spencers, Wal-Mart, Vishal Mega Mart and Home Town etc.
To stay in the market for long-term, product innovation is also necessary.
Consistently, the marketer has been pushed to innovate on process or both. Likewise
innovations were visible in other sectors like financial services and consumer
durables. Such as most of the banks are also offering online bill payments,
insurance policies, demat accounts and pension plans to its customers other than
banking. If we see the innovation in products, Cadbury introduced “Celebrations”
as gift packed chocolates for festive seasons to its customers that was highly
acceptable in the market.
Convergence of technology was yet another major development that offered
the opportunity to the marketer to engage the customer on a continuing basis. Here,
companies now reached to the customer through physical media like print, outdoor
hoardings, interactive kiosks, electronic media like TV and Radio, Internet and
mobile phones. All these were now used simultaneously thereby creating a new and
forceful thrust. These were used to communicate and seed feedback and even
involving the customer in product design. CNN IBN was the first news channel in
India to use this strategy and involved viewers not only in chat shows and debates but
also in creating news terming such viewers as “Citizen Journalist”. The channel
actively promoted this concept of co-production by recognizing all such news feeds
and even awarding them.
In product customization, BMW’s technology now allows buyers to design
their own models from among 350 variations with 500 options, 90 exterior colors and
170 trims. The company claims that 80% of the cats bought by individuals in Europe
and up to 30% bought in US are built to order.
Another tools of marketing used by marketers today is Consumer Generated
Advertising (CGA) i.e. customers not only be Promoters for the company, but
actually make advertising for them. As this advertising will always be based on what
they REALLY love about product, it’s sure to strike home with other consumers. For
example: - Harpic Cleaner, Jaago Re by Tata Tea. In this aspect, somebody has
also highlighted with the saying,
“Never underestimate the extent to which people want to
be involved in advertising.”
The most common tech products used are cell phones and sms facilities
offered by cell phones providers. Companies can reach customers on the move with
mobile marketing using GPS (Global Positioning Service) technology for instance –
consumer can download company logos so they can spot brand such as Baskin
Robbins when they are on the road. Firms can also advertise on video iPods and
reach consumers on their cell phones through mobile marketing.
DTH (Direct to Home Telecast Service) just introduced in India was used by
145 of the urbanities. This characteristic only facilitates the launch of savvy gadgets
and companies using all technologies to engage their customers 24x7.
A major problem of Indian Market has been that access to products and
services was restricted mainly due to infrastructure constraints and lack of distribution
network. Outsourcing further enables firms to overcome the access problem. For
example: - Universities and management schools today have multiple campuses and
use a range of internet technologies to reach out to their target markets. IIMs tied up
with NIIT to offer multiple diploma programmes to working executives. ICFAI has
campuses all over the country including smaller towns like Dehradun to offer MBA
Programme.
The customer today is empowered with more information about brands and
their ambassadors. Brands have a much bigger task cut out for them. For example: -
They have to mange their credibility on an ongoing basis. They cannot afford to sit on
their laurels earned in the past. Any adverse news about them in some media vehicle
can impact their image. For example: The land controversy surrounding Amitabh
Bacchhan impacted his image and perhaps his credibility as Brand Ambassador.
When the Indian cricket team lost badly in 2007 World Cup, almost all brands
withdrew their contracts with Saurav Ganguly, Sachin Tendulkar and others in the
team. The advertising rates on World cup telecast also declined. New Icons therefore
need not be celebrities, but they need to be credible. Despite of this, new icons are
adding revenues to their companies by attracting their fan followings.
In addition to it, the era of Indian Global Brands has also arrived. Whether it
is Arcelor Mittal (L. N. Mittal Group), Tata Corus, Infosys, Ranbaxy, Wipro,
Barista, Taj or Haldiram or Kitchens of India or IITs and IIMs, Indian brands are
new making waves in the world market. Though, all these brands have a long way to
go to be Coca-Cola or Microsoft, they are now redefining the marketing rules in
their product category in foreign markets. Thus one of the challenges for the
marketers is to create strong Indian global brands.
The new term Green marketing is also introduced in the series of marketing
trends. As defined by American Marketing Association, green marketing is the
marketing of products that are presumed to be environmentally safe. Thus green
marketing incorporates a broad range of activities, including product modification,
changes to the production process, packaging changes, as well as modifying
advertising.
Green marketing has continued to gain adherents, particularly in light of
growing global concern about climate change. This concern has led more companies
to advertise their commitment to reduce their climate impacts, and the effect this is
having on their products and services.
Due to Ecology Sensitivity, more and more products and services are going
turn green. New Delhi, capital of India, was being polluted at a very fast pace until
Supreme Court of India forced a change to alternative fuels. In 2002, a directive
was issued to completely adopt CNG in all public transport systems to curb
pollution and it has gone green.
Samsung and others market their refrigerators as an environmentally safe.
Hotels like Leela, Orchid and Taj claim they provide services which are
environmentally safe. All this has implications for product design and
communication.
Social challenges play a significant role in product diffusion and adoption in
all markets but much more in Indian market which is high on social networking. The
classical case is that of Biotique products which have never been advertised. Rather it
followed the route of placing the product in customer’s hands through presentations in
five star hotel guest rooms. Frequented by the opinion leaders and affluent customers,
it did not take long for these products to enter their homes and through them to others.
Likewise there are several websites like buyandselloldbooks.com, mouthshut.com
which have never used the high cost media to advertise. Yet these are known websites
in their target market segments.
Internet marketing also referred to as i-marketing, web marketing,
online marketing, or eMarketing, is the marketing of products or services over the
Internet.
The Internet has brought many unique benefits to marketing, one of which
being lower costs for the distribution of information and media to a global audience.
The interactive nature of Internet marketing, both in terms of providing instant
response and eliciting responses, is a unique quality of the medium. Internet
marketing is sometimes considered to have a broader scope because it not only refers
to digital media such as the Internet, e-mail, and wireless media; however, Internet
marketing also includes management of digital customer data and electronic
customer relationship management (ECRM) systems.
Internet marketing also refers to the placement of media along different stages
of the customer engagement cycle through search engine marketing (SEM), search
engine optimization (SEO), banner ads on specific websites, e-mail marketing.
Internet marketing is also associated with several business models like e-commerce
in which goods are sold directly to consumers (B2C) or businesses (B2B), publishing
like the sale of advertising and lead-based websites.
Geo marketing places an emphasis on marketing that appeal to a specific
behaviour or interest, rather than reaching out to a broadly-defined demographic. "On-
and Off-line" marketers typically segment their markets according to age group,
gender, geography, and other general factors. Marketers have the luxury of targeting
by activity and geolocation. For example, a kayak company can post advertisements
on kayaking and canoing websites with the full knowledge that the audience has a
related interest.
Marketers can also use the internet as powerful information and sales
channel augmenting their geographical reach to inform customers and promote their
business and product worldwide. By establishing one or more websites, they can list
their products and services, history, its business philosophy, job opportunities and
other information of interest to visitors.
Researcher can collect fuller and richer information about market, customers,
prospects and competitors. They can also conduct fresh marketing research using the
interest to arrange for focus groups, send out questionnaires and gather primary data
in several other ways.
Manager can facilitate and speed internal communication among their
employees by using the internet as a private intranet. Employees can query one
another, seek advice and download or upload needed information from and to the
company’s computer.
Companies can also facilitate and speed external communication by creating
an online and offline buzz through brand advocates and user communities.
The virtual communities are also created customers come together or share
their experiences about the products and brands. For example: The virtual
community for young girls called gang of girls (www.gangofgirls.com) was
promoted by Sunsilk brand of shampoo.
To support continues flow of information as exchange of internal company
records, marketing intelligence activities and marketing research, Marketing
Information System (MIS) is used by mangers.
Now-a-days, customers favor firms that can promise timely delivery, that is
why companies need to perform these steps quickly and accurately. An increasingly
number of companies is using Intranet and Extranet to improve the speed, accuracy
and efficiency of the order to payment cycle. For example: - CISCO Connection
Online allows the computer networking leader to connect with all its suppliers,
manufacturers and customers and resellers online. By reducing payment cycles for
suppliers, eliminating paper based purchasing, reducing inventory levels CISCO save
more than $24 million in material cost and $51 million in labor cost annually in the
first year of the program’s operations.
Sales Information System is also a new term as emerging technology in
marketing as marketing managers need timely and accurate reports on current sales.
Wal-Mart operates a sales and inventory data warehouse that captures data on every
item, for every customer, for every store, every day and refreshes it every hour. For
example: - the IT staff at headquarters tapped into the data warehouse the morning
after Thanksgiving and noticed the East Coast sales of a computer-monitor holiday
special were far below expectations. Marketing staff contacted stores and learned the
computers and monitors weren’t being displayed together, so potential buyers
couldn’t see what they were getting for the posted price. Calls went out to Wal-Mart
stores across the country to rearrange the displays. By 9:30 that morning, the pace of
sales could be seen picking up in the company’s database. Wal-Mart also transmits
nightly orders to its many suppliers for new shipments of replacement of its inventory.
And companies that make good use of “cookies”, records of Web site usage
stored on personal browsers, are smart users to targeted marketing. Although the
perception is that most people delete cookies out of concern for their privacy, the
numbers tell a different story. A recent survey showed that only 8% of people very
frequently delete cookies, down from 18% in 2004, and 24% of respondents said they
never delete cookies. Not only do customers not delete cookies, but they also expect
customized marketing appeals and deals once they accept cookies.
Today companies use techniques like Databases, Data Warehousing and
Data Mining and organize their information into databases – customer database,
product databases and salesperson databases – and then combine data from the
different databases. For example: - the customer database will contain every
customer’s name, address, past transactions and sometimes even demographics and
psychographics (activities, interests and opinions). Instead of sending a mass “carpet
bombing” mailing of a new offer to every customer in its database, a company will
rank its customers according to purchase recency, frequency and monetary value
(RFM) and send the offer to only the highest – scoring customers. Besides saving on
mailing expenses, this manipulation of data can often achieve a double-digit response
rate.
The Marketing Intelligence System is also a helpful tool. A marketing
intelligence system of a set of procedures and sources, managers use to obtain
everyday information about developments in the marketing environment. Marketing
managers collect marketing intelligence by reading books, newspapers and trade
publications, talking to customers, suppliers and distributors, monitoring “social
media” on the Internet via online discussion groups, e-mailing lists and blogs and
meeting with other company managers.
Recently, Ambush marketing has received a lot of publicity in the Indian and
international marketing arena. The term "Ambush Marketing" was created by Jerry
Welsh when he worked for American Express. Welsh said the original justification
for ambush marketing was the high cost of sponsorship. Thus, Ambush marketing
occurs when a company signs on to sponsor an event as official sponsor, and a rival
hijacks the mind space through backdoor means. It is a concept that describes the
actions of companies who seek to associate themselves with a sponsored event
without paying the organizers. The ambush consists of giving the impression to
consumers that the ambusher is somehow affiliated with the event. Such a marketing
act is known as “Ambush Marketing” and the brand which does so is known as
“Ambush Marketer”. This is also known as Parasitic Marketing or Guerilla
Marketing. Ambush marketing can provide some of the benefits of a legitimate, paid-
for sponsorship at relatively little cost. For example: - In 1996, soft drinks giant Coke
paid a fortune for the right to call itself the official sponsor of the World Cup. Rival
Pepsi promptly launched a massive advertising blitz, based on the catch-line:
“Nothing Official About It”. The Pepsi campaign captured the public imagination -
and Coke, the official sponsor, lost out. Another example: - During December 2003
when Rahul Dravid scored 200 against Australia, Airtel had paid Times of India Rs
25,00,000/- just to have their logo underneath Rahul Dravid’s picture printed on the
first page knowing the fact that Rahul Dravid is an Orange ambassador.
In case of IPL, Both PepsiCo's 'Youngistaan' brand ambassadors - Virender
Sehwag, captain of Delhi Daredevils, and Ishant Sharma, member of Kolkata Knight
Riders have been formally present at various promotional activities for arch-rival
Coca-Cola India, simply because Coca-Cola is the associate sponsor and the official
pouring partner for both Delhi Daredevils and Kolkata Knight Riders.
Sehwag, for instance, attended a special send-off ceremony for Delhi
Daredevils organised by Coca-Cola India. At the event, Sehwag, along with Coke
brand ambassador Gautam Gambhir, unveiled a limited edition bottle of Coca-Cola
for IPL.
If we talk about Political Marketing, for the first time in the history of the US
Presidential Elections, the Internet was used widely and effectively for both
campaigning and fund raising purposes. Obama also used the traditional methods of
marketing which accounted for 50% of his fund raising. He carefully tailored his
campaign by targeting people of different age groups, communities and professionals
systematically to achieve success in the elections. He tapped the growing community
of people who preferred the Internet and mobile phones to television. In this way, he
could be able to get attention of American people by having a personal touch with
them via internet and finally his labor had borne fruit in the form of his victory.
The sum and substance of all the above discussions is that for Indian
business firms, marketing is now emerging as the most vital function. On their
capacity for learning marketing anew will depend whether, and to what extent they
will succeed.
In earlier regulated regime, there was no great need for top class marketing.
Indian firms operating as they were in the smug comfort of a protected economy
could prosper despite their shoddy marketing. That era, however, is now decisively
over. They have to now necessarily compete with global firms at global level. And,
that means, the time for scientific marketing has arrived in India.