EMERGENCY PROCEDURES - · PDF fileSEMINAR 2016 - Emergency Procedures ... allergy, heat stroke, dehydration, ... Food poisoning 7. Burns 8. Afflicted by dreaded diseases such as HIV/AIDS,

9/16/2016

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EMERGENCY

PROCEDURES

9/16/2016 DOT-AESSCCI COATS & SSE MANAGEMENT

SEMINAR 2016 - Emergency Procedures 1

Sequence of Presentation

• Objectives of this training

• Introduction and policy statement

• Surviving an Emergency / Disaster

• The Philippines – Disaster-prone country

• Understanding a Situation

• Types of Emergency / Disaster Situations

• Hotel/Resort’s Templates in Handling Emergencies

• Open Forum



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Objectives on this training…

• Understand EMERGENCY and DISASTER

• Learn how to respond to an emergency

• Ensure Business Continuity

• Come up with a template / standardize response to any emergency / disaster



• During an emergency, calamity or disaster, the unprepared has the tendency to panic and rely on others for survival; the ones who have prepared have higher chances of going through the emergency with less damage, injury or death and ability to continue the interrupted activity even on a limited scale.

• In a hotel or resort, guests expect the management and associates that they will be protected from harm or injury.

• The staff should therefore know how to respond to any kind of emergency to save the life of your guests and/or fellow associates.



Introduction & Policy Statement

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• It must be a company policy that all the employees, old or newly-hired, including trainees and contractors’ workers, should not be allowed to start working unless they undergo first a mandatory security, safety and emergency response procedures training.

• Twice a year, all associates must undergo a refresher training on emergency response and evacuation procedures with appropriate drills in case of fire, typhoon, earthquake, tsunami, and terrorist / criminal - initiated actions.

• The Human Resources and Security Departments shall be the responsible departments in the conduct of these training.




SEMINAR 2016 - Emergency Procedures 6 Help could take weeks to arrive!

SURVIVING AN EMERGENCY / DISASTER

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What Happens If You Are Not Prepared?

• FEELING OF HELPLESSNESS

• YOU DO NOT MOVE FROM YOUR COMFORT ZONE

• WILL TO LIVE OR SURVIVE IS DIMINISHED

• ADD TO THE CHAOS AND DISORDER

• LIABILITY MORE THAN ASSET

• ADD TO THE STATISTICS

• ADD TO THE DEPLETION OF RESOURCES

• LONG TERM EFFECT IS A PSYCHOLOGICAL DISTURBANCE IN A VICIOUS CYCLE



Ready as an Individual

Security

Water

Shelter

Food Transport, Comm &

power

Clothing

First Aid



Which is most

important?

Courtesy of Dr Ted Esguerra PCG

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You Will Not Survive:

• 3 Seconds Without Spirit and Hope

• 3 Minutes Without Air

• 3 Hours Without Shelter in Extreme Conditions

• 3 Days Without Water

• 3 Weeks Without Food

• 3 Months Without Companionship or Love



Recommended Priority

•Security •Water •First Aid •Shelter •Food •Clothing •Vehicle & Comm

•Power



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THE PHILIPPINES - DISASTER PRONE COUNTRY

• RP ranks as 12th among 200 countries most at risk from tropical cyclones, floods, earthquakes and landslides according to the United Nations Int’l Strategy for Disaster Reduction (UNISDR)

• In 2000, a Brussels-based research center declared Philippines as “the most disaster-prone country on earth.” It cited typhoons, earthquakes, volcanic eruptions, floods, garbage landslides, transport accidents and military actions against rebels.

• Being in the circum-Pacific belt of fire and along the typhoon corridor.

• Pacific Jinx – According to Congressman (and former Governor of Albay Province) Joey Salceda, provinces facing the Pacific Ocean from Batanes to Surigao suffer the Pacific Jinx due to frequent natural calamities affecting these areas every year which cause devastations, deaths, slow or poor development, etc.





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Understanding a Situation Emergency:

Sudden crisis or situation that requires immediate action to prevent it from escalating.

Disaster:

Disruption of entire society on large-scale level.

It happens when you are caught with your pants down.

Calamity

A state of deep distress or misery caused by major misfortune or loss; a disastrous event marked by great loss and lasting distress and suffering. It happens if there is no, or if existing disaster response & recovery plans fail.



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NATURAL DISASTERS: 1. Typhoons – cause storm surge, flooding, landslides,

devastation and death 2. Earthquake – cause destruction of structures, cause

tsunami, landslide, liquefaction, nuclear accident, or fire,

3. Volcanic eruption – emits harmful/poisonous gases, molten rocks , lava flow, lahar flow = fire, death and destruction



Types of Emergency /

Disaster Situations That Usually Affect the Country (& Your Property)

MAN-MADE DISASTERS OR EMERGENCIES: 1. Fire

2. Robbery/Holdup

3. Civil Disturbances (Demonstration, riots, strikes, coup d’etat)

4. Terrorist Acts (Bombing, Bomb Threat, attacks, kidnapping, Sabotage, Hi-jacking, Raids)



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MEDICAL AND RELATED EMERGENCIES 1. Accidents resulting to injury (resulting from fall, trip, bumping,

slip, etc)

2. Heart attack / stroke

3. Other ailments (asthma, allergy, heat stroke, dehydration, dental ailment)

4. Suicide / Death

5. Drowning

6. Food poisoning

7. Burns

8. Afflicted by dreaded diseases such as HIV/AIDS, SARS, Avian Flu, MERS Corona Virus and lately, Ebola



EQUIPMENT FAILURE 1. Power Failure

2. Gas leak

3. Elevator malfunction

4. Vehicular Accident

5. Computer glitches

6. Communications breakdown

7. Ventilation breakdown

8. Electronic Access Control failure



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HOTEL/RESORT’S TEMPLATES IN HANDLING EMERGENCIES



Commonly Occurring Emergencies Which Should Be Referred In Codes To Prevent Panic



EMERGENCY CODE IMMEDIATE RESPONSE (ALWAYS KEEP CALM & DON’T PANIC)

1. Fire:

a. Discovery of

Suspected Fire

Code

Blue

Report to the telephone operator

or security, First Responders will

investigate / verify.

b. Confirmed Small

Fire

Code

Orange

Activate or press the fire alarm;

Inform Fire Dept;

ERT to fight the fire

c. General

Evacuation

Code

Red

Evacuate as ordered

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2. Bomb Threat or Code

Bravo

Take note of what were said by

caller; Inform TO or Security

Suspicious Object Do not touch; do not use mobile

phone or handheld radio; Inform

TO or Security in person or

landline phone

3. Robbery/Hold up Code 3 Inform the TO or Security; do not

offer resistance

4. Medical Alert /

Accident

Code 4 Inform TO or Security

5. Presence of

persons w/ dreaded

or contagious disease:

HIV-AIDS, SARS,

Avian Flu, AH1N1, EV-

71, Chicken Pox, ZIKA

Code 5 Inform TO or Security; Go to

isolation; Wait for further

instruction



6. Death or Suicide Code 6 Inform TO or Security; Do not discuss

with unauthorized persons

7. Fighting/Presence

of Unruly person

Code 7 Inform TO or Security; If safe, assist in

separating the protagonists

8. Civil Disturbance

like coup d’etat, riot,

demos,

raid

Code 8 Inform TO or Security; Stay indoors and

wait for further instructions

9. Gas Leak Code 9 Inform TO or Security; Close valve;

open doors and windows

10. Elevator Trap Code 10 Press the intercom and inform the CCTV

Operator; reassure other passengers

help is coming

11. Drowning Code 11 Inform other staff; Trained lifeguards

shall respond; others prepare to do first

aid or transport victim to hospital

At end of Emergency, announce the CODE and add ALPHA:

Example: CODE BLUE ALPHA, or CODE 3 ALPHA

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Emergency Notification Procedures

1. Witness reports the emergency to telephone operator or security control .

2. T/O shall notify key personnel.

3. Security Control shall direct the Emergency Response Team’s (ERT) First Responders to proceed to location of emergency to investigate/ respond.

4. Key personnel shall be the one to cascade information to their respective staff.

5. If emergency escalates or requires outside support, the entire ERT organization shall be mobilized and emergency units of the government and neighboring establishments are called to request their help.



Staff’s Procedure In Reporting An Emergency

1. Remain calm. Do not panic.

2. Dial the emergency number “__”, or, call Security Control and report the incident.

3. Follow procedure applicable to the specific emergency.

4. Prepare an incident report and submit to your manager or supervisor.

5. Do not discuss the incident with other persons except with authorized school authorities.



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Emergency Phone Numbers List down and display prominently:



External Resources Internal Resources

1. Fire Dept

2. Police

3. Philippine Coast Guard

3. Hospital

4. Ambulance service

5. Barangay office

6. City Emergency Office

7. School hotline

8. PHIVOLCS

9. PAGASA

10. DOT

1. Owners

2. General Manager / Hotel

Manager

3. Excom Members

4. Department Heads

5. ERT Heads / Team Leaders

6. Telephone Operator

7. Security Control

8. Medical Clinic

9. Engineering/Maintenance

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INCIDENT COMMANDER

GM / HM

OPERATIONS SECTION (EMERGENCY RESPONSE TEAM)

ERT Commander is Chief Engr

FIRST RESPONDERS

TEAM

TL - Duty Engr

Hskpg Supvr

Security Officer

FIRE FIGHTING

TEAM

TL – Duty Engr

Other staff as members

NOTIFI-CATION TEAM

FOM

Tel Opr

CCTV Opr

EVA-CUATION TEAMS

Dept Heads / Supervisors / Team Leaders

SEARCH & RESCUE

TEAM

Exec Housekeeper or Security

Manager

PLANNING / INTEL SECTION

Dir of Operations

(DOO)

FINACE / LOGISTICS SECTION

Fin Controller

ADMIN SECTION HR Manager

First Aid Team

COMMAND POST

INFORMATION / SAFETY / LIAISON OFFICERS

SECURITY TEAM

Security Manager

INCIDENT COMMAND ORGANIZATION

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Responding to Major Emergencies





Nami Fire Club Panoly Fire Talipapa Fire DSB 2 genset fires

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Fire Prevention & Safety

• Fire kills, injures and disables people

• Fire destroys property

• Fire causes loss of jobs

• Fire damage is greater than theft, robbery

• Best time to stop a fire is before it starts

• Best way to prevent fire is “TO HAVE NO FIRE AT ALL”

• PREVENTION MUST BE EMPHASIZED

Video Presentation: Fire Prevention by Project DINA



Project DINA: Fire



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Standard Response to Inquiries from Guests

“THERE IS A REPORTED EMERGENCY WHICH IS BEING HANDLED BY OUR EMERGENCY RESPONSE TEAM.”



What to do if evacuation is ordered? (Code Red)

1. Don’t panic. Keep Calm.

2. Evacuate guests and fellow associates in the affected areas - priority are PCP’s.

3. Switch off electrical equipment you are using and unplug it.

4. If you are in the kitchen, shut off the LPG valve and evacuate yourself and others.

5. Close and lock drawers and cabinets.

6. Lock up cash and valuables.

7. Bring out the must-to-evacuate items only.

8. Do not bring any bulky item or equipment, as it would slow down your evacuation.



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9. Bring out guest list (if you are from housekeeping, FO, F&B, Gym, Spa) or staff attendance logbook

10. Check all rooms; close/lock door & mark “C” with chalk.

11. If unable to check a room, mark “X” & report it. Rescuers will be dispatched.

12. Evacuate in two’s, hold hands together and walk rapidly but calmly; do not run or push

13. Use the nearest fire exit stairway only.

14. Do not run or be noisy during evacuation 15. Proceed to evacuation assembly area in front of

vacant lot on the left side of the road 16. Answer roll call & wait for instruction

17. Refer media inquiries to the Director of Marketing Communications.





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EARTHQUAKE

Geological Map of

the Philippines

Fault Movement

Department of Science and Technology

Philippine Institute of Volcanology and Seismology

Nuclear Explosion

Landslide

Volcanic Eruption

Mt. St. Helens

San Andreas Fault

Mining Explosions

La Conchita, California



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DOT-AESSCCI COATS & SSE MANAGEMENT

SEMINAR 2016 - Emergency Procedures 39 9/16/2016



LUZON EARTHQUAKE ON JULY 16, 1990 Hyatt Terraces in Baguio City

http://www.msn.com/en-ph/news/photos/philippines-deadliest-maritime-disasters/ss-AAcErtt

http://www.msn.com/en-ph/news/photos/highlights-of-previous-papal-visits-in-ph-in-1970-1981-and-1995/ss-AA7R8xG

http://www.msn.com/en-ph/news/photos/facts-you-probably-didnt-know-yet-about-pope-francis/ss-AA8671f

http://www.msn.com/en-ph/news/photos/famous-pinoy-personalities-celebrating-birthday-in-february/ss-AA8Po6e

http://www.msn.com/en-ph/news/photos/miss-universe-swimsuit-competition/ss-AA8spu3

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Bohol Earthquake



Loon Church before and after the Bohol earthquake of October

15, 2013

Magnitude • A scale used to express the seismic

energy released by an earthquake.

Intensity • A scale used to estimate the effects

of an earthquake at a particular site.

Department of Science and Technology

Philippine Institute of Volcanology and Seismology

Describing the strength of an earthquake



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WHAT TO DO DURING AN EARTHQUAKE

1. Remain calm and don’t panic.

2. Stop walking or running.

3. Perform DUCK, COVER & HOLD to protect your body specially the head from being hit by falling debris.

4. Do not run outside or evacuate the building while the ground is still shaking. If building is okay and no sign of collapsing, it would be safer inside.

5. If building appears to be unstable, get out immediately; remember to DUCK, COVER & HOLD every time the ground is shaking and continue evacuating once the tremor stops.

6. In the kitchen, the LPG safety valve or electrical switch should be shut off by the staff nearest the valve/switch.



Remember….



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WHAT TO DO AFTER AN EARTHQUAKE 1. Check yourself and fellow staff. Do a roll call.

2. Initially, handle emergency response by your team; call for help if requiring further action.

3. If building is stable and no danger inside, remain indoors; If there are signs of heavy damage, everyone must evacuate to safety; priority are PCPs.

4. Wait for instruction from management or authorities.

5. Re-entry shall be done only if there are no structural damage or as advised by the authorities.

6. At evacuation area, do a roll call of guests and staff.



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Project DINA: Earthquake





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Levels of Tsunami Alert Warning



Tsunami Response Procedures

• Level 3 Warning – Monitoring of the sea shall be done; guests may continue swimming but in the immediate vicinity only. Lifeguards, security and beach butlers shall continuously be on the look out and listen to broadcasts.

• Level 2 Warning – All guests at sea shall be asked to get out of the water and move inland. Lookouts at the Eagle’s Point, Morning Star, Sunset Beach and Center Point shall use binoculars to watch / monitor se

Discovery Hotels & Resorts Group Emergency

Procedures Training 52 9/16/2016

//upload.wikimedia.org/wikipedia/commons/e/e9/TsunamiHazardSign.svg

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Level 1 Warning:

• The fire alarm siren and public address system shall be activated continuously to signal general evacuation of everyone at beach front area to the highest part of the property.

• Everyone, guests and staff, shall run as fast as they can to reach the safe ground because tsunami travels fast.

• At evacuation area, guests shall be assisted by staff and a roll call conducted.

• No one is permitted to remain at beachfront; watching the tsunami can be done at high ground.



Recall • Guests and staff shall be allowed to return to their

rooms / work areas only after the waves have settled down and the government has announced it safe.

• Signal end of the emergency with 2 long blasts of fire alarm siren; use of public address system (or megaphone; whistle blow followed with announcement of end of emergency.

• Conduct roll call of guests and staff.

• Check anyone in need of medication or assistance.

• Inform the authorities of condition in the property.

• Check how the property can help the people in the community.

• Check any damage incurred and document same for insurance purposes.



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Project DINA: Tsunami



Anti-Terrorism Awareness & Response Procedures



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Terrorism Defined

Terrorism is commonly defined as violent acts (or the threat of violent acts)

• intended to create fear (terror),

• perpetrated for an economic, religious, political, or ideological goal,

• deliberately target or disregard the safety of non-combatants (like neutral military personnel – chaplains, medical personnel, engineers) and civilians



Trends

• “SOFT TARGETS” such as public venues, places of

worship, sports venues, shopping malls, hotels,

resorts, and any other locations that tend to draw large

crowds of people, especially with westerners, to ensure

success.

• Methods of attacks involve car or truck bomb, “planting”

or putting an IED, suicide bombing in a public area,

kidnapping, assassination or armed assault,

discriminate shooting, use of dirty bombs. etc.



https://en.wikipedia.org/wiki/Terror

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1. Africa – Kenya, Egypt, Tunisia, targeted but thwarted is Morocco 2. Europe – Paris, London 3. US – homegrown terrorists 4. Asia – India, Pakistan, Indonesia – (Bali, Jakarta 3x), Southern Thailand 5. Philippines – Mostly at Southern part, threatened Palawan, Boracay, and Metro- Manila

TERRORISTS ATTACKS AND THREATS



Countermeasures 1. TARGET HARDENING a. Physical Security Measures b. Police and Security visibility – deterrence c. Security Awareness – involve employees 2. INTELLIGENCE a. Report - Validate b. Share – Disseminate c. Follow up 3. INCIDENT MANAGEMENT a. Establish command and control b. Contain c. Response d. Coordinate / Support



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What to Do?

• Report sighting of suspicious persons and objects. Watch for Red Flags?

1. Wearing a hat to cover face

2. Wearing a dark sunglasses even at night

3. Comes in looking down

4. Do not have passport or ID

5. Pays in cash

6. No big luggage and refuse assistance

7. Do not allow MUR

8. Do not eat in the outlet; orders at Room Service but food is left on the door.

9. Do not use hotel phone.

10. Clean shaven (on day of attack)

11. Do not look eye to eye with staff.

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What to Do?

• Be aware everywhere, all the time.

• In case of an attack, keep calm and don’t panic. Aim to survive; keep out of shooting range / explosion area.

• Be on the look out for suspicious packages, equipment associated to terrorism. Do not touch them; report to authorities.

• When receiving forwarded threat message, do not forward to others; inform the chief of security or manager; the latter will verify with authorities.



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Remember….

SEE IT,

HEAR IT,

TELL IT!

? 9/16/2016



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“Thank you”



Documents

EMERGENCY PROCEDURES - · PDF fileSEMINAR 2016 - Emergency Procedures ... allergy, heat stroke, dehydration, ... Food poisoning 7. Burns 8. Afflicted by dreaded diseases such as HIV/AIDS,