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GROUP 6

Section-F

Submitted by :-

Sirisha Adiraju(2014281)

Tanu Ahuja(2014297)U. Bharadwaja(2014307)

Udayan Bhattacharjee(2014309)

Vikrant Gupta(2014324)Yaseen Mohammed(2014328)

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Multi- specialty hospital chain, headquartered in Bengaluru

India's largest and World's most economical healthcare service

provider

Dr Devi Shetty brought the revolution in the Health Sector One-stop destination for various healthcare requirements

Equitable treatment to all

Began with 300 beds hospital in 2001, now has 6900 beds healthcare

conglomerate with 17 hospitals in 16 Cities across the nation In metros such as Bangalore, Kolkata, Ahmedabad, and Hyderabad

Present in Tier 2 and tier 3 cities like Jaipur, Raipur, Jamshedpur,

Guwahati, Mysore, Dharwad, Kolar, Shimoga etc

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Narayana Health:NARAYANA in Sanskrit means the preserverof the universe.

Three leaves of Belief: Compassion, Quality, Affordability.

Sunrise: The SUNRISE behind the letters NH marks a new dawnin healthcare.

Colour: BLUE is the colour of calm, peace and cure.

NH:NH does not have any gaps in between as there is no space fordiscrimination while catering to the health needs of every individual.

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Narayana Healths visionis "To provide high quality health care, with care andcompassion, at an affordable cost, on a large scale.

Narayana Healths core valuesare defined by acronym i-CARE.

i Innovation and efficiency: To continuously reduce the cost of delivery of

healthcare and improve reach.

CCompassionate care: To provide accessible care that makes a difference to our

patients.

AAccountability: To honour our commitments with integrity and transparency to our

patients, employees and investors.

RRespect for all: To recognize the contribution of every employee and respect the

rights and the dignity of every patient and employee.

E Excellence: To create a culture of ensuring the highest quality of consistent and

reliable services to our patients and sustainable value for our stakeholders.

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HISTORY AND EVOLUTION

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HISTORY AND EVOLUTION (Contd.)

1) Narayana Health Firm was founded by Dr. Devi Shetty in the

year 2000 in Kolkata.

2) Till now there are 26 hospitals including Multi-speciality and

Super-speciality in 16 Cities.

3) The firm is opening the branches in foreign in the countrys like

Malaysia and Cayman islands.

4) Till now there are 6000 beds in all the hospitals but they are

planning to 30,000 beds in all hospitals (including old and going

to open) in next 6-7 years.

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Narayana Health A dominant tertiary care hospital.Dr. Devi Shetty- Plan : Inclusive " Walmartization" in health care.

A HEALTH CITY MODEL

Model applies economies of scale which works in tandem with low

operational costs thus making it affordable to the masses.1000 bedded cardiac care & a 1400-bed multi-speciality hospital.

Reduced cost per surgery by using shared resources.

Onsite training to doctors - reducing salary costs and helps build

succession plans.

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The micro insurance scheme called "Yeshaswini was launched in

2002 in union with Karnataka state government.

Exclusive model encompassing more than 3 million farmers plus

families in the state for outpatient care as well as all surgical

procedures with premium of Rs.18 p.m. from Rs.5 at inception.

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This novel idea strives to outreach

to rural people via telemedicine in

association with ISRO. The

program helps millions residing in

villages who seek health guidance.Some of its unique features are:

Timely attention to villagers by

treating over 53,000 heart patients

in remote locations. Leveraging latest technology to

reach out to masses.

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NH chain boasts of Indias first lowcost hospital in Mysore.

This pilot project has been initiated

with 300 surgical beds. While theindustry average per bed cost is Rs.40-

50 lakhs, this model reduced the costs

significantly to Rs.15 lakhs thereby

slashing patients charges to a hugeextent.

Natural daylight has been used to

maximum to shrink expenditure on

electricity.

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Patients & staff send complaints

instantly via mobile phone.

Complaints addressed & status

updates sent.

Departments target reductions in

the no. of complaints.

80933 complaints recorded till

date, 99% resolved.

Maintaining excellent service

standards.

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There are an average of 150 surgeries every day and an average ofaround 80,000 outpatients are seen every month.

Cardiac care:- more than 95000 cardiac surgeries have been donesince existence, which is 8 times at average other Indian hospitals.

Obstetrics and gynecology:- Painless delivery and high risk

management of pregnancy. Organ Transplant:- Indias largest bone marrow transplant unit.NH

has been one of the first hospitals to introduce steroid-free immuno-suppression in transplant patients.

Tele medicine:- The telemedicine services provided by the hospital

are free and more than 21000 cases have been referred using thisservice. It also provides 24 x 7 services of Emergency Care, blood bank,

Laboratory and radiology.

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Visa assistance.

Free dental consultation

In house 24x7 interpretation services

Local mobile number.

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40 heart surgeries per day

95% success rate in the liver transplant of babies who weighless than 10kg

Asiasfirst hospital to implant an artificial heart

Combined kidney and pancreas transplant performed

working towards discovering a medicine to prevent heart

attack.

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2010

CNBC & ICICI Lombard, best hospital award

2011 India Shining Star CSR award for exceptional CSR work in health sector

2012

Fast Companies, 36thrank amongst Worldsmost innovative companies

Health Service provider Companyof the yearin Frost and Sullivan India Healthcare excellence

awards

FICCI healthcare award for addressing industrial issues

2013

Best private cardiac hospital in India The week Neilsen Best Hospital Survey, 2013 by NICS,

Bangalore

The Good Company award, Philanthropy Awards, 2013, Forbes India

FinancialTimes Arcelor Mittal Boldness in Business awardsCSR/Environment category

Porter prize for industry architectural shift Inc. innovative award, 2013

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http://hbr.org/product/Narayana-Hrudayalaya-Hear/an/505078-PDF-ENG

http://articles.economictimes.indiatimes.com/2012-06-25/news/32409047_1_healthcare-sector-150-bed-hospital-

narayana-hrudayalaya

http://books.google.co.in/books?id=cRsxku7O06UC&pg=RA1-PA32&dq=narayana+hrudayalaya&hl=en&sa=X&ei=KvABVMvRJYi3uASr6oI4&ved=0CDsQ6AEwBg#v=onepage&q&f=false

http://www.narayanahealth.org/specialities

http://www.narayanahealth.org/awards

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