Email-SIGInformation Systems & Computing

University of PennsylvaniaDecember 16 , 2013

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Agenda

Exchange Service Review

Project ButtonUP

Zimbra Service Review

2/13

BES Retired as of August 30, 2013

Other ActiveSync alternatives: iOS, Android, Windows Phone, and …

Blackberry 10 supports ActiveSync

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Exchange 5,108 accounts (7% growth over last 6 months).

There are 1,724 Exchange users that have Activesync device partnerships.

There are 2,302 Exchange Activesync devices that have connected in the last 30 days.

FY14 Uptime: 99.99% .5 hours average downtime, but 1/4 of users impacted due to distributed mail dbs, web servers.

Exchange Account Management fix implemented August 13th - Powershell version problems.

4/13

Exchange Next Steps FY15 Rate: $10.00/user/month, new 2 Gb default quota

Committed to running the service through FY15

Next steps: Investigate and plan for Exchange 2013* Project ButtonUP

5/13

Today’s Environment6/13

To the Cloud! Many have expressed interest in a cloud-based approach to email and

calendars. Google Apps for Edu and Microsoft Office 365 are the two of greatest interest

Most campus partners say that running email services is not core to their mission and that it is better sourced as a service

Good University-negotiated contracts are key, and should include protections (e.g. BAA, US Data Centers, data recovery, etc.) as well as strong SLA and good negotiated pricing

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Project ButtonUP University-wide project to find opt-in solutions to email and collaboration

needs.

Participation from every school and center – are you involved?

Find the common denominators for email needs (Lower cost? Higher quota? Works on my handheld?)

Success = fewer email services running on campus, more time for school and business-centric computing.

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ButtonUP Next Steps Join in on a team

Contracts Service Design Accounts Communications & Marketing Transition, Training & Support

9/13

Zimbra 13,086 accounts (3% decrease over last 6 months)

2082 Zimbra Active Sync accounts

FY14 uptime: 99.988% 1 hours average downtime, but … 1/4 of users are impacted by host problems w/ distributed mailboxes

New distributed mailbox design as of July 9,001 users moved to mb1, mb2 and mb3 Final 3251 accounts will be migrated when last storage arrives Old hardware will be retired, 100% virtualized mailboxes

10/13

Zimbra Next Steps Next steps

Take advantage of new storage, retire old server hardware Move final batches of mailboxes in the 8-10pm window

FY15 Rate: $4.50/user/month, new 2Gb default quota

Committed to running the service through FY15

Investigate and plan for Zimbra upgrade*

11/13

Questions? What are your concerns?

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Thanks! http://www.upenn.edu/computing/email

http://status.net.isc.upenn.edu

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