eLogic Learning Overview

Everyone Matters....Everything Matters....Every Time

“Enriching lives and advancing companies through training and development”


Key Components of eLogic Learning

• Market Proven LMS Product, Industry recognized• Full Functionality, SCORM Certified LMS• Learning Solutions Services Division• Mature, Profitable, Financially stable company• Premier client list - Over 4 million users• Customer Service Orientation - Client for life/partnership


• Origin of the Company: Established in 2001 as a customer centric leader in online learning and training LMS Application provider.

•Company Philosophy:


Making a Difference in our Making a Difference in our Community and the WorldCommunity and the World


Just a Few of Our ClientsJust a Few of Our Clients


Technology Clients – External Model

•Unisys

•Mediware

•Appriss

•DCI


Other External Model Clients

•The Response Network•English Link•Promutual Group•Primerica•USA Funds/Sallie Mae•Ed Financial•Belimo


Implementation Process/Timeline

•LMS Implementation Timeline 6-8 weeks•Implementation focuses on knowledge transfer•Content preparation Day 1•Structured Project Governance

• Detailed project plan approved at kickoff• Weekly status meetings with progress memos

•Testing focused on critical use cases•Process aimed to deliver expedited ROI


ID Name Start Finish %Complete

0 eSSential Standard Implementation Project Plan Advent Mon 12/14/09 Thu 2/25/10 0%1 Scoping and Planning Mon 12/14/09 Fri 12/18/09 0%

2 Conduct eLogic Team Kickoff Mon 12/14/09 Mon 12/14/09 0%

5 Project Mobilization Mon 12/14/09 Fri 12/18/09 0%

20 Design Thu 12/17/09 Fri 1/15/10 0%

21 Establish Vanilla eSSential Environments Thu 12/17/09 Mon 12/21/09 0%

24 Setup Sandbox Environment Mon 12/21/09 Wed 12/23/09 0%

29 Complete Design Survey Thu 12/17/09 Fri 1/15/10 0%

39 Develop Client Use Cases Wed 12/23/09 Wed 1/6/10 0%

41 FTP File Interface Design Thu 12/17/09 Mon 12/21/09 0%

45 SSO Design (remove if SSO not being implemented) Thu 12/17/09 Fri 12/18/09 0%

48 Development Thu 12/17/09 Mon 1/25/10 0%

49 Interface Development Thu 12/17/09 Fri 1/15/10 0%

60 SSO Integration (remove if not being implemented) Fri 12/18/09 Wed 1/13/10 0%

63 Build Out eSSential Environments based on Design Survey Thu 1/14/10 Mon 1/25/10 0%

67 Transition (Testing, Training & Conversion) Wed 1/13/10 Tue 2/9/10 0%

68 Conduct eLogic QA Testing Wed 1/13/10 Thu 1/21/10 0%

78 Conduct On-Site Administration Training (including orientation to Issue Track) Thu 1/21/10 Mon 1/25/10 0%

79 Conduct User Acceptance Testing Mon 1/18/10 Mon 2/1/10 0%

87 Functional Deployment Mon 2/1/10 Tue 2/9/10 0%

105 Post Production Support Wed 2/3/10 Thu 2/25/10 0%

111 Project Management Wed 12/23/09 Thu 1/28/10 0%

112 Prepare for and Conduct Weekly Project Management Status Meeting Wed 12/23/09 Thu 1/28/10 0%

1/5 1/12 1/19 1/26 2/2 2/9January February


Administration Training

•Sandbox Orientation Environment in Week 1•Design process utilizes Sandbox for “safe” testing of configuration choices•Detailed User Guide•eSSential.elogiclearning.com

• Periodic Webinars on Best Practices• SCORM Courses

•3 Day ILT Administrative training•End user training materials available


Technical Support

•24x7 eLogic support for system outage•24x7 Web-based ticket application•8:30-5:00 PM email and telephone help desk (eLogic personnel)•SLA’s

• SEV1 – Worked 24x7 until resolved • SEV2 – 1 Business week• SEV3 – 1 Month• SEV4 – As resources are available


Learning Solutions

Whatever service is best suited to meet the need for success in utilizing and enhancing the LMS is part of the eLogic Learning

Solution Services division.

“Learning Solutions” enable you to focus on what you do best while outsourcing services to our training subject matter experts in LMS management, performance and metric analysis, implementation,

content upgrade, and content development.


Learning Solutions Services• Content Development & Course Conversion

•From full course development to rapid deployment of SCORM courses

• Professional services in Learning Strategy consultation and development• Implementation support packages • Compliance program development• Success Reporting and ROI analysis


Learning Solutions


Technical Architecture

•Application is 100% Browser Based•Support for IE and Firefox•Crystal Report Viewer is HTML•Limited use of Java scripting (admin function, self registration page, my information page)•Web Edit Pro plug-In for Admin Users•Small footprint allows access from any internet connection including PDA


System Monitoring•Qwest monitored Network 24x7 with automated scripts and full-time engineer staff•Qwest monitored internet connection 24x7 (for denial of service attacks, hardware issues, etc.) with automated burstable capacity•Qwest monitored production hardware 24x7 with HP Openview (IP Ping, CPU Utilization, Diskspace Utilization, Sway Memory Utilization, and Key System Processes)•eLogic implemented software to monitor production hardware 24x7•eMail/SMTP servers monitoring by Digital Hands 24x7 (agent communication every 5 minutes, diskspace utilization, alerts for specific counters and events)



Content Partners

Documents

eLogic Learning Overview