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ELIMINATE FEAR: CREATING A WORKPLACE OF PARTICIPATION, TRUST,
AND RESULTS
Chris Liu, Enterprise Services Director
Renee Smith Nyberg, Lean Transformation Services Director
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Leadership Perspectives
Stories from Two Teams at Enterprise Services
Contracts and Procurement Small Agency Financial Services
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Contracts & Procurement: Who We Are
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Contracts & Procurement’s Story
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Contracts & Procurement’s Story
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Team Results Meeting
1. Communications 2. Standardization 3. Manager’s
Workload/Availability
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New organizational structure needed!
Reorganizing Contracts & Procurement
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Reorganizing Contracts & Procurement
Reorganizing Contracts & Procurement
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1.Breakdown of silos 2.Provide enhanced career-development
opportunities and promote employee retention
3.Promote customer inclusion and participation 4.Promote a Lean culture 5.Enhance the customer experience
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Outcomes of Reorganization
Our New Culture
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Customer Satisfaction
Employee Satisfaction
Contracts & Procurement- Reorg Process
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Office Operations “We are your office.”
OO
January 2015: Breann Aggers
Office Operations 1.0
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February 2015: Breann Aggers Chris Martinez
Office Operations 2.0
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April 2015: Breann Aggers Chris Martinez Josh Klika
Office Operations 3.0
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May 2015: Breann Aggers Chris Martinez Josh Klika Roni Field
Office Operations 4.0
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Our Office Operations Future
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No Fear
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Tips from Contracts and Procurement
Office Operations – Do it! – It doesn’t have to be
perfect. – Adapt…change is not
good or bad just different.
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Tips from Office Operations
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THE SMALL AGENCY FINANCIAL SERVICES
JOURNEY
Small Agency Financial Services: What we do!
How bad was it?
Our LEAN Journey…………..
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Our LEAN Journey…Resistance to Change
Our LEAN Journey...Communication
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Team Results Meetings
Post Close Meetings
Huddle
Internal/ External
Communication
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Our LEAN Journey…Standardization
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Our LEAN Journey…Tools
Big Wins! Our LEAN Journey……….
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Our Lean Journey…What’s next?
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We welcome your questions!
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