Elektra MararianElektra MararianElektra MararianElektra MararianiPass Asia Pte Ltd

Managing Director, Asia and Japan

Remote Access Network – A Case Study

Tuesday, February 22, 2001

Case Study: ZilogCase Study: Zilog

The Company

The Situation

The Challenge

Two Engineers in India

Twelve Engineers in India

Zilog story after iPass

How iPass handles Settlement

Summary

          

        

The CompanyThe Company

Global Design Systems Company

1300 Employees

120 Distributor locations

Offices: Bangalore, India; Manila, Philippines; USA: California, Texas, Idaho, Washington

          

        

                  

                               

The SituationThe Situation

Spending US$30,000 (RM114,000) a month for remote access

Programmers located in India, Brazil, Malaysia, United States

Combo modem bank/ISP: • Cost of long distance, 800 numbers and modem banks, too

expensive, not enough coverage, unreliable, security issues and not scaleable.

Difficulties with the dialer

No real network tracking or cost controls

The ChallengeThe Challenge

Keep worldwide employees and business partners connected – needed to be easy to use.

Find a more secure, reliable and easy-to-access solution with global access

Reduce connectivity costs in India, Malaysia, the Philippines and Brazil

Needed simple usage statements and network measurement

Concerned about security

Two Engineers in IndiaTwo Engineers in India

Two U.S. Zilog Engineers went to India for one week (pre-iPass)

Had trouble with enough POPs in India and Brazil, as well.

Spent US$5,000 (RM19,000) for remote access in one week!

Accounting wasn’t happy

Twelve Engineers in IndiaTwelve Engineers in India

iPass offered Zilog the opportunity to test its service

This time twelve engineers were going to India

At the end of the week, remote access costs were only US$500 (RM 1,900)

Zilog story after iPassZilog story after iPass

iPass assisted Zilog in implementing a one-click secure VPN solution

Immediate Savings: 60% savings to US$12,000 (RM45,600) a month

Gained vastly improved network service quality

Zilog awards employee achievement award to iPass employees!

How iPass handles SettlementHow iPass handles SettlementHow iPass handles SettlementHow iPass handles Settlement

INTERNET

SSL Encryption

ISP or CORPORATE SITERemote Access Point

Remote Access User

LaunchesiPass Client

Software

iPass NetServer(Provider) Software

Firewall

VPN

iPass RoamServer Software

withAAA Server

Globally-located iPass Transaction Centers

Europe USAWest

Asia USAEAST

Failsafe iPassTransaction Servers are globally locatedTo forward authentication request and real-time “call detail records”

iPass Network Architecture

Pricing and Billing: Settlement Pricing and Billing: Settlement SystemSystem

Our relationships with suppliers and customers are multi-faceted and increasingly complex:

• Every transaction has both a supplier and a customer

• Increasingly diverse pricing models and billing relationships are required

• Real-time reporting is needed to rapidly identify network and customer issues

iPass Settlement System is a scalable, manageable secure settlement/clearinghouse system

• Table-driven rating engine supports flat-rate, usage, and transaction-based billing

• Call records are processed twice – for the provider and the customer

• Rating is done in real time, allowing immediate revenue insight

Internet

SSL Encryption

Firewall

Authentication Server

iPass Settlement System

Customer or ISP enabled with iPass RoamServer

iPass Transaction Center

iPass Settlement System

Network Quality Management: SQMNetwork Quality Management: SQM

Managing quality across hundreds of service providers a unique challenge:

• Must measure end user experience and POP quality

• Quickly identify network problems

• Optimize supplier quality and cost

• Provide help desks with detailed information about individual results

SQM measures quality:• Every call attempt is logged, whether successful or not

• Sophisticated reports track POP trends, highlight troublesome POPs and providers

• Corporate reports deliver individual end user information to Help Desks, speeding resolution of customer problems

• Provides quality input to blend with supplier cost data for optimal customer experience and profitability

Remote User running iPassConnect Client

iPassConnect Client collects the SQM data that is forwardedto the Settlement System and can be viewed using the new iPass iOQ Help Desk product.

The SummaryThe Summary