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SUMMARY
Size: 191,080 square feet 17,752 square meters
Sites: 2 (Boulevard Los Héroes y
Salvador del Mundo)
Agent Capacity:3,113 seats
Opened: 2004 Hours of Operation:24/7
Highly experienced leadership team. Highly reliable and tenured leadership team, with +15 years driving excellent operational performance.
Outstanding client relationship. Strong & solid operational performance consistently driving excellent & long-term relations with clients.
People-centric organization & unique human talent ecosystem. Long-term business sustainability ecosystem, driving employee professional growth with a strong retention strategy.
Innovation culture. Focused on promoting a collaborative approach to process innovation and growth. Socially responsible citizen supporting the sustainability of our business.
VERTICAL INDUSTRY FOCUS
52% 6%
COMMUNICATIONS
15%
TECHNOLOGY FINANCIAL
9%
HEALTHCARE
18%
TRAVEL
EL SALVADOR Fact Sheet
El SalvadorClients: 10
Current Headcount:3,586
Contact Type % of Revenue
Tech Support
Customer Service
15%
Sales
6%
79%
Region Served % of Revenue
O�shore US
86%
Regional
14%
Languages % of Revenue
English
79%
Spanish
20%
Portuguese
1%
SYKES El Salvador understands the importance of giving back. We have devoted the past 40+ years to “People Serving People.” This is a commitment we extend to our shareholders, clients, employees, and communities alike.
ComprometeRSE. SYKES sustainability is a vision and desired state where business prosperity and economic growth are enablers of environmental protection and social well-being, resulting in social mobility that contributes to the reduction of poverty and inequality. The program is based on the United Nations guidelines and ISO 26000 standards.
SOCIALSYKES is involved in the personal and professional growth of its people.
Employee Value Proposition: Work. Learn. Grow.
LEAP Program Internal promotions Medical Care online-on site Wellness 360 Program Engagement activities Blood donations & cancer awareness
ENVIRONMENTALSYKES is committed to the environment, our clients’ businesses, and the value chain of its operation.
Green Initiatives including 2,000 m² solar panels installation, eco-friendly supplies, water, and paper use reduction
Recycling program open to the community
Green practices for sustainable operations
Volunteering program
ECONOMICSYKES is committed to strengthening the competencies and skills of the communities where we do business, to foster social mobility.
SYKES Academy Standards of Conduct Relief donations Youth programs support Fundraising activities
SOCIAL RESPONSIBILITY
www.sykes.com/latam/[email protected] www.linkedin.com/company/sykes-el-salvador/
[email protected] www.sykes.com/brazil
El SalvadorAwards and Recognitions
2018National Award for Energy E�ciency, 1st place inthe category "Best energy e�ciency project carriedout by large companies“.
20182018 – 2019 Pension Excellence Award by AFP Crecer,for being an outstanding company paying its almost4,000 employees on time and with no mistakesor miscalculations.
2020Recognition of SYKES as Outstanding Ambassadorof the Recicla503 program, for the correct separationof recyclable products.
www.sykes.com/latam/[email protected] www.linkedin.com/company/sykes-el-salvador/
