April, 2018

User’s manual for eKesco – Online Bill Application

Version 2.0

eKesco – Online Bill

http://fatura.kesco-energy.com/

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Table of content

1. Access to application ...................................................................................................................... 3

2. Account ........................................................................................................................................... 4

2.1 Create account ........................................................................................................................ 4

2.2 Login ........................................................................................................................................ 5

2.3 Resetting password ................................................................................................................. 5

2.4 My Account ............................................................................................................................. 6

3. Meter .............................................................................................................................................. 7

3.1 Meter registration ................................................................................................................... 7

3.2 Meters management .............................................................................................................. 9

3.3 Delete meter ......................................................................................................................... 10

4. Contact .......................................................................................................................................... 11

Access to application | 3

1. Access to application

The easiest way to find the application is to go through KESCO Energy website

[ www.kesco-energy.com ].

Fig. 1.1 Online Bill on KESCO’s website

On the right side of the page, at Online Services widget you can find [Online Bill] (Fig. 1.1). Click

there and you will be redirected to the main page of eKesco Application.

Account | 4

2. Account

2.1 Create account

To create a new account, you have to proceed to Register page [Register]. The registration form will

appear. (Fig. 2.1 )

Fig. 2.1 Registration form for creating new account

Fill all required fields, where Email Address has to be an email address that you have access to.

Password must be a combination of at least 8 symbols, containing at least one upper case character

and at least one number. Email and Password will be used to authenticate you next time you try to

login into your account.

After the registration is completed successfully, you will receive an email with a confirmation link for

your newly created account. When you click that link, your account will become active and you can

login with your Email and Password.

Account | 5

2.2 Login

Login to your account with Email and Password (Fig. 2.2)

Fig. 2.2 Login form

From April 2018, the login is made using your Email address, which is different from previous

version, when you had to use Username instead of Email. For previously registered users, it will be

allowed to login with username for the first three attempts. A message will be shown to inform you

about recent changes on login system.

If login is successful, you will be redirected at application dashboard.

2.3 Resetting password

In case you forgot your password, you can reset it on this form (Fig. 2.3) by providing your email

address. After that you will receive an email with a link, which will be valid for the next 72 hours.

Fig. 2.3 Reset password form

Account | 6

2.4 My Account

On [My account] page (Fig. 2.4) you can find your account information, that can be changed if it’s

needed.

Fig. 2.4 User Account’s Page

Meter | 7

3. Meter

Different from old version where you had an account associated with a meter, from now on you can

have more than one meter registered in your account.

3.1 Meter registration After you create your account and login into application, on the dashboard you will see a message

which shows [Register Meter] button (Fig. 3.1).

Fig. 3.1 Button for meter registration form

After you click this button, you will be redirected to meter registration form (Fig. 3.2).

Fig. 3.2 Form for registering new meter in your account

Meter | 8

You have to provide valid customer information for required fields (Customer ID, Customer Name

and Customer Personal Number) and a reference of your last bill payment (not older than three

months) Based on method of payment you used to pay your last bill you have to follow one of these

methods.

Methods for verifying your last bill payment:

Cash

If your last payment has been made at KESCO cashier, then you have received a payment

form. Insert payment number from this form into corresponding field on the form. (Fig. 3.3).

Fig. 3.3 An example showing where payment number is placed.

Online

If you made your last payment using eBanking, through banks or any other payment and

money transfer services, then type the payment number in required field.

* The payment number can be placed on different places on the payment form. (Fig. 3.4).

Fig. 3.4 An example showing where eBaning payment number is placed.

KESCO / KEDS

For KESCO / KEDS employees who pay energy bills through their salary, all they need to do is

to type their employee number into required field.

All information provided on the form will be verified against KEDS/KESCO database of customers,

after which your meter will be registered.

Meter | 9

3.2 Meters management

You can find your registered meters at My Account > Meter page (Fig. 3.5)

Fig. 3.5 Meters management

If you have two or more meters, you can switch between them using meter switcher which is placed

on your top right corner of the page. (Fig. 3.6).

Fig. 3.6 Meter switcher

Meter | 10

3.3 Delete meter

If you want to delete a meter from your account, you can do that by going to meter list and click

delete button (Fig. 3.7).

Fig. 3.7 Button for deleting meter

After you click delete button, a prompt will be displayed to confirm meter deletion (Fig. 3.8).

Fig. 3.8 Prompt window for deleting meter

Once you have clicked Delete button, this meter will be deleted from your account and it will

become available for register by other customers through regular procedure.

Contact | 11

4. Contact

If you have any problems or misunderstandings related to your account or meter registration, please

feel free to call our toll-free number 0800 791 00 or contact us by sending an email at

contactcenter@kesco-energy.com.