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7/31/2019 EI for Managers
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The Need & Importance for
modern managers to beEmotionally Intelligent
Submitted by-
Ajay Lodha (FT13303)
Bipul Kumar (FT13316)
Gaurav Dalvi
Jeewant Gupta
Niyati Mehta
Rohit Kalla
Srinivasan Iyengar
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What is Intelligence?
Typically focused on
analytic reasoning
verbal skills spatial ability
attention
memory
judgement
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Emotional Intelligence
Emotional Intelligence is the ability of anindividual to :
To deal successfully with other people ,
To manage ones self,
To motivate other people,
To understand one's own feelingsTo appropriately respond to theeveryday environment
Goleman Model
Knowing your emotions.
Managing your own emotions.
Motivating yourself.
Recognizing and understanding
other people's emotions. Managing relationships, i.e..,
managing the emotions of others
Emotional Intelligence doesn't mean being soft it means being intelligentabout emotions a different way of being smart.
Emotional intelligence is your ability to acquire and apply knowledge from
your emotions and the emotions of others in order to be more successful and
lead a more fulfilling life and career.
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Components of EmotionalIntelligence
There are five parts to it.
1. Knowing what you're feeling
2. Managing your feelings, especiallydistressing feelings.
3. Self-motivation,
4. Empathy5. Managing relationships
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WhyEI??
WarmrelationshipVs Distant
Contacts
CoordinationVs Disputed
situation
Winningheart Vs
Arguments
Attractingpeople VsRepelling
them
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Why Managers Need EI..?
Emotional Intelligence is very
important for managers as it isone of the important decidingfactor for relationshipmanagement resulting in :
1. Motivation,
2. Retention ,
3. Self management
4. Managing others.
When Managers Fail, It is Usually Due To Poor
Emotional Intelligence - Freda Turner
Bosses and leaders, in particular, need high
EQ because they represent the organizationto the public, they interact with the highest
number of people within and outside the
organization and they set the tone for
employee morale, says Goleman
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Why EI isnecessary
forManagers?
To handleadversity &
setback.
To cope whenchange &
uncertaintyhits
organizationor their
personal lives.
To manageeffective
relationship.
To being focused& stay on truck
by rememberingpurpose & vision.
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EI & ManagersEmotional Intelligence is veryimportant for managers as theirbehavior & treatment of theirpeople determine turnover andretention of the company.
Managers & supervisors are thedirect line of contact for theemployees. They interact daily
with individuals who have distinctneeds, wants & expectations.
They significantly influence theattitudes, performance &satisfaction of employees withintheir departments & other
departments.The stress of trying to lead andsatisfy so many people's changingneeds and expectations can beoverwhelming, to say nothing ofthe demands from upper
management.
When trust is lacking performance suffers
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Enhancing EI skills enables Managers to regulate their emotions andmotivate themselves more effectively allowing them to manage theirown emotional turmoil effectively and demonstrate compassion and
empathy for their employees.
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It also provides them with thecourage to push against the system to
make necessary changes for theirpeople.
All employees want asupportive, caring
Supervisor or Managerwho has their bestinterests at heart
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Importance of EmotionalIntelligence
People derail because of classicemotional failings, not the lack oftechnical skills Developing emotionalintelligence can help companiesgenerate productive & profitable
outcome.
The manager who knows how to staymotivated under stress , motivateothers, navigate complex interpersonalrelationships, inspire others and buildteams who is an unchallenged expert ona product or service will get superiorresults
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Consequences of not having an GoodEmotional Intelligence
While people have shown they can produce better results at workplace,many of us lack emotional intelligence.
We simply dont know how to perceive, understand, express and
manage our emotions effectively. There are adverse consequences tohave low emotional intelligence.
These includes:-
1. Relationship Problems
2. Rage in the Workplace
3. Poor decision making capability
4. Failure to advance in career
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Relationship Problems Rage in the workplace
Poor decision making capability Failure to advance in career
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CONSISTENCY IN DEALINGS, APPROACH
DEMONSTRATE FAIRNESSE EMOTIONAL INTELLIGENCE
EXHIBIT LEADERSHIP QUALITIES
PLAN
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Benefits of EQThe competencies & gift that EQ gives us are many.Included are skills that drive our internal world as well asour response to the external one.
Some examples includes
personal motivation,personal mastery over our lifes purpose & intention
empathy for others
social expertise that allow us to network and developrelationships that enhance our purpose
character & integrity that enable us to appear genuineand aligned;
a tenacity to face and resolve both internal and externalconflict
personal influence that enable us to advance our
purpose.
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Use of EQ at Workplace
It is EQ that will solve our
retention & morale problems
improve our creativity
create synergy from teamwork
speed our information by way of sophisticated peoplenetworks
drive our purpose
and ignite the best and most inspired performance from
our followers.
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Emotional IntelligenceManagement Competencies
Without emotional intelligence managementcompetencies , the executive or manager is
more likely to derail.
With these emotional intelligence
management competencies, managers andexecutives are more likely to receiveperformance based bonuses, higher salariesoverall, and experience greater job security.
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8 EI
ManagementCompetencies
Qualities
Self-
awarenessand accurate
self-
assessment
Initiative
Sound decision-making
Empathy Communication
Influence
Adaptability
Self-management
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Conclusion Thus in today's scenario its very important for any
manager or executive to learn this skill ofEmotionalIntelligence.
We all can be emotionally intelligent by practicing
it as it is a very much trainable skill.
Lets learn it and use it for organizational as well asfor our personal success.
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Emotional
Intelligence Sets
Apart Good andEffective
Managers
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Leaders in Emotional Intelligence
Solid ,pure human
relations and support are
the key to any successTalal Abu Ghazaleh
Coming together is a
beginning; keeping together
is progress; working
together is success.
Henry Ford
First they ignore you,
then they laugh at you,
then they fight you,
then you win
Mohandas Gandhi Personality is reduced and deformedwith depleted thoughts and stagnant
mind.
King Hussein
I have found that being
honest is the best
technique I can use.
Right up front, tell people
what you're trying to
accomplish and what
you're doing... LeeIacocca
In times of rapid change,
experience could be your
worst enemy.
J. Paul Getty
Success is a lousy teacher. It
seduces smart people into
thinking they can't lose . Bill
Gates
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