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eGovernment Working Group
Electronic Customer Statement Release
March 10, 2004
U.S. Department of Agriculture
eGovernment Program
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U.S. Department of Agriculture eGovernment Program
Welcome
Customer Statement Demonstration
Q&A and Next Steps
Agenda
Customer Statement Overview
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USDA Customer Statement“The computer has already taken its place next to the plowshare and tractor as indispensable to farmers.”
-Anne Veneman, Jan 12, 2004 Farm Bureau Convention, Honolulu, HI
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What is the Customer Statement?
Secretary Veneman on January 12th in her Remarks to The American Farm Bureau Federation 85th Annual Conference described the Customer Statement as:
"Another feature [of my.USDA] will put a whole range of USDA services and programs into a single report at the fingertips of individual farmers.
"For instance, farmers will be able to view their contracts in various conservation programs, their payments under commodity programs and information on loans and crop insurance.
"Data can be cross-referenced with interactive maps of farm operations using geographic information systems, or what is commonly referred to as GIS technology with overlays for roads, soil types, water and other geographic features.
"Producers will also have quick and easy access, in a single gateway, to the volumes of maps and geospatial data generated by USDA.”
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Veneman Launches eGOV Initiatives To Meet The Needs Of USDA Customers - USDA Web site Gets New Look
• "Veneman said that beginning today, visitors to the USDA website, www.usda.gov, will begin to see a new design, which is the first phase in efforts to make the website a more powerful and improve access to USDA information and science.
• The new look will be followed by improved functionality," Veneman said. "We will continue adding features for users, culminating in August with the launch of 'MyUSDA.gov' to provide a customized version of the USDA homepage for individual users based on their unique needs."
Other features that users will see soon include a "customer statement." Customer statements will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers. For instance, farmers would be able to view their contracts in various conservation programs, payments under commodity programs and information on loans and crop insurance.Veneman said that farmers and ranchers will even be able to cross-reference that data with interactive maps of their operations using geographic information systems, or GIS, technology with overlays for roads, soil types, water and other geographic features.
"Producers will have quick and easy access in a single gateway to the volumes and volumes of maps and geospatial data generated by USDA," Veneman said. "Instead of traveling to a county office, farmers and ranchers will be able to log on from a computer to apply for loan deficiency payments over the Internet. The goal is to provide integrated service around customer needs…..
WASHINGTON, January 12, 2004 – Agriculture Secretary Ann M. Veneman today announced that eGovernment initiatives would be a special focus of the U.S. Department of Agriculture in 2004.
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Goals--to provide integrated service around customer needs
• Integrate with my.USDA portal
• Provides USDA customers’ “One-Stop” access to USDA program participation information – their Bank Statement with USDA
• Leverage USDA investment in eGovernment and support more efficient operations (uses eAuthenication User ID and password)
• Provide quick and easy access to data from multiple USDA agencies in a single report
• Look and Feel of new USDA.gov
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– Address or contact information (USDA ID)
– Farm Bill Conservation Contracts (limited number of programs) (FSA and NRCS)
– Commodity Payments from FSA Data Warehouse (FSA)
– Links to Conservation Plan data (NRCS)
– Drill down capability for some components of Statement into contract and Payment Data warehouses
– Address and contact information for Service Centers
Features of the Summary Statement
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• “Maps and Data” link for simple interactive viewing of Ortho maps in Geospatial Data Warehouse
• Conservation Plan Data from NRCS’s National Conservation Planning Database
• Farm Loan Data (FSA)
• PDF Version of Customer Statement Report
Additional Features
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Target Features for April-June (3rd Quarter) Releases
• User profile management
• Customize content
• Allow producer to grant access to other parties based on USDA ID
• Crop Insurance Summary
• Farm Bill Conservation Contracts (additional programs)
• RESNOD Collection (pending approval)
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Target Features for July-September (4rd Quarter) Releases
• Integrate with My.USDA.gov
• Enhanced Maps and Data links
• Integrated Tools such as Farm Loan Calculator
• FSA Enhanced DOQ’s and Land Unit
• More TBD
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Customer Statement “Spotlight” on USDA Home Page
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Customer Statement Home Page
In January, Agriculture Secretary Ann M. Veneman today announced that e Government initiatives would be a special focus of the U.S. Department of Agriculture in 2004. The USDA Customer Statement is part of this effort and brings to the farmer un-precedented access to their business activities with USDA 24 hours a day, 7 days a week. The Customer Statement, "will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers.“
The Customer Statement allows farmers to view (a) their participation and application status in various conservation programs, (b)payments associated with commodity and conservation programs, (c)information on farm loans and crop insurance, and (d) conservation plan and land unit information. The Customer Statement will be a focal point for providing farm producers access to their USDA information and facilitate doing online business with USDA.
New USDA “Look and
Feel”
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Customer Statement will be accessed using secure login/password
In January, Agriculture Secretary Ann M. Veneman today announced that e Government initiatives would be a special focus of the U.S. Department of Agriculture in 2004. The USDA Customer Statement is part of this effort and brings to the farmer un-precedented access to their business activities with USDA 24 hours a day, 7 days a week. The Customer Statement, "will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers.“
The Customer Statement allows farmers to view (a) their participation and application status in various conservation programs, (b)payments associated with commodity and conservation programs, (c)information on farm loans and crop insurance, and (d) conservation plan and land unit information. The Customer Statement will be a focal point for providing farm producers access to their USDA information and facilitate doing online business with USDA.
In the future, Veneman said that farmers and ranchers will even be able to cross-reference that data with interactive maps of their operations using geographic information systems, or GIS, technology with overlays for roads, soil types, water and other geographic features. New features will be added to the Customer Statement weekly as they are developed. Confidentiality is a key feature of the Customer Statement. Just link your bank, only you or someone your authorize (using your USDA ID) will be able to see your Statement and your business transactions with USDA.
Customer uses eAuthenticatio
n login/password
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Customer Service Center Customer Statement and Agency Systems
Customer Statement (CS) Process Diagram
Completes Online Level 2 eAuthenication request for User Id and password
USDA ID Database
Identity Checks Customer and activates Level 2 Account
Logs into Customer Statement from CS Home Page
Customer Statement system issues USDA ID
Service Center links eAuth account to customer database (ie SCIMS)
Goes to USDA Office for identity check
Learns about Customer Statement from USDA Home Page
Sets up Customer Profile
Views Statement
Email Confirming Level 2 Account
Email to Customer confirming account
activation
FSA Payment Data
Warehouse
Geospatial Data
Warehouse
FSA Farm Loans
NRCS POINTS Data Warehouse
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Statement Components
•Address and Contact Information
•Conservation Contract Information (ie EQIP, AMA, EQIP)
•Account Summary of Payments
•Crop Insurance
•Land Unit Data
•Customer Loans
•Service Center Contacts
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Customer Statement
Provides Conservation Program data: •Contract amounts•Payments•Contract balances
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Customer Statement (more)
Commodity and Conservation Payments (FSA Data Warehouse)
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Customer Statement (more)
Conservation Plan Data
Farm Loan Program data
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Maps and Data linked to Customer
Farm Map Data
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USDA ID Business Cards
James Smith 123 Peighton Place Jefferson City, MO 20406
U.S. Department of Agriculture
USDA Customer Identifier for Online Systems:
184-FHT
When to use this Customer Identifier:
1. When you first establish you’re My.USDA personal web site, you will be asked to enter this USDA Customer Identifier.
2. When beginning to do business with a USDA agency or participating in a new USDA program, you should provide this USDA Customer ID. If the agency/program records your USDA ID, the information from that program can be accessed through your My.USDA web account.
3. If you want to grant permission in a USDA online system for another customer (spouse, employee, partner, bank loan officer, etc.) to be able to view your data, you will need to enter that person’s USDA ID on the appropriate screen. The USDA ID provides a means for you to identify a USDA customer without having to ask for personal information such as Social Security Number or Tax ID number.
4. If your USDA Customer Identifier is attached to a particular agency or program, changes you make online to your personal data (name, address, phone number, email address, etc.) using your My.USDA web site, can be automatically communicated to all attached systems.
Sandy Farmer
123 Shady Lane
Eden, ID 70523
907.721.1538 (day)
USDA-id: 437-FXBSandy Farmer
• Contains User ID (License Plate Coding)• Facilitates exchange of USDA ID with offices, partners, Technical Service Providers for data tracking•Provides incentive to keep information current
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Additional Maps and Data Features
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In August Customer Statement will leverage My.USDA.gov Portal
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USDA CustomerUSDA Customer IDCustomer Type CodeCustomer NameCreation DateCreation SourceLast Change DateLast Change Source
intchar(1)varchar(50)datetimechar(20)datetimechar(20)
USDA Customer RaceUSDA Customer Race IDUSDA Customer IDRace Type CodeRace Determination Code
intintchar(1)char(1)
USDA Customer EthnicityUSDA Customer Ethnicity IDUSDA Customer IDEthnicity Type CodeEthnicity Determination Code
intintchar(1)char(1)
USDA CUSTOMERS
USDA Agency SystemUSDA Customer IdentifierAgency System IdentifierLast Change DateLast Change Source
intintdatetimechar(20)
Version 4 January 23, 2004
Current Businessusda_customer_idbusiness_nameusda_customer_address.*usda_customer_email.*usda_customer_phone.*
usda_customer
Current Individualusda_customer_idcommon_customer_nameusda_customer_address.*usda_customer_email.*usda_customer_phone.*
usda_customer
Customer Demographicusda_customer_idethnicity_type_coderace_type_codedisability_type_code
usda_customerusda_customer_ethnicityusda_customer_raceusda_customer_disability
USDA Customer Database
Views for Software Applications
USDA Customer DemographicsUSDA Customer IDGender CodeCustomer Declined IndicatorLast Change DateLast Change Source
intchar(2)char(1)datetimechar(20)
USDA Customer Demographics
USDA Customer StatementUSDA Customer Statement IDUSDA Customer IDUSDA Customer Statement TitleLast Change DateLast Change Source
intintchar(80)datetimechar(20)
USDA Authorized AccessUSDA Customer Access IDUSDA Customer IDUSDA Affiliate IDStatement Access Start DateStatement Access End DateLast Change DateLast Change Source
intintintdatetimedatetimedatetimechar(20)
USDA Statement ComponentUSDA Statement Component IDUSDA Customer Statement IDAgency System IdentifierComponent SequenceLast Change DateLast Change Source
intintintintdatetimechar(20)
USDA Customer Statement
USDA Customer DisabilityUSDA Customer Disability IDUSDA Customer IDDisability Type CodeDisability Determination Code
intintchar(3)char(1)
A customer can create multiple statements with
different content, and can grant other customers
access to each statement.
Domain Agency SystemAgency System IDAgency System TypeAgency System NameAgency System URLAgency System CertificateLast Change DateLast Change Source
intchar(1)varchar(50)varchar(255)varchar(255)datetimechar(20)
(RSNOD)
Domains and Reference Tables
USDA Statement AttributeUSDA Statement Attribute IDData Attribute NameData Attribute FormatLast Change DateLast Change Source
intvarchar(80)varchar(80)datetimechar(20)
Domain Race TypeRace Type CodeDefault Value IndicatorShort DescriptionLong DescriptionLast Change DateData Source
char(1)char(1)varchar(15)varchar(80)datetimevarchar(20)
Domain Disability TypeDisability Type CodeDefault Value IndicatorShort DescriptionLong DescriptionLast Change DateData Source
char(3)char(1)varchar(15)varchar(80)datetimevarchar(20)
Domain Ethnicity TypeEthnicity Type CodeDefault Value IndicatorShort DescriptionLong DescriptionLast Change DateData Source
char(1)char(1)varchar(15)varchar(80)datetimevarchar(20)
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Common Customer Statement Application
USDA Customer
USDA ID
SCIMSNASS-CustAPHIS-PharmWebCAAF
LINK MGR
Bind USDA ID toAgency-Specific ID’s
Service Center
Cust ID
Customer
Affil ID
Affiliate
Cust ID
Customer
Affil ID
Affiliate
Cust ID
Customer
Affil ID
Affiliate
NASS FS
USDA Customer Service Center
Cust ID
ProTracts
SSN
FSA W/H
Census
Statistics Timber
NASS FS
Cust ID
State IDCounty ID
State IDCounty ID
USDA ID
STATEMENT MGR
Record Agencies and User Program Participation. Store User Statement Customization
USDA Custome
rDatabas
e
Declare RSNOD
Natl Fire Plan
Forest ID
Relationships
USDA IDUSDA IDRltn Type
Statement Specs
USDA IDAgenciesPrograms
Agency Business Applications
Customer RSNOD
USDA IDRace(s)GenderNatl OriginDisability
Agency User Databases
RSNOD MGR
Updates and Accessto RSNOD Data
Customer Accessible Applications
Statement Personalization
Business/Individual
Search Criteria
eAuthID
eAuth
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OPT card owner LINE 2Sandy Farmer
123 Shady Lane
Eden, ID 70523
907.721.1538 (day)
Optional Line 3
USDA-id 437-FXBOpt Card owner line 1
B
A
D
C
E
FG I
H
A: License plate like coding of the USDA Customer ID
B,C,I: optional information (Company Name, slogan), D: Customer name
E,H,G: Customer declared contact information, F: USDA provided picture
USDA ID Business Cards
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U.S. Department of Agriculture eGovernment Program
Welcome
Customer Statement Demonstration
Q&A and Next Steps
Agenda
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Questions and Answers
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U.S. Department of Agriculture eGovernment Program
Next Steps
New EGWG Schedule: 2nd and 4th Wednesday of every month
• Next EGWG SessionDate: March 24, 2004. Time: 11:00 AM – 12:00PM EST
Location: S107Topic: Smart Choice Strategic Initiatives Update
• eAuthentication - Release 2 Screens Review Meeting Date: Monday, March 22, 2004
Time: 2:00 PM EST Location: S107
