eGov in Israel Case Study

Boaz Chen, CEO

eGov in IsraelCase Study

By Netwise Applications

Who are we?Netwise Application Ltd. (Netwise), headquartered in Israel, is a leader in eGovernment solutions, with a proven track record of successful strategic eGovernment implementations worldwide (7 countries), since 1996.

Netwise uniqueness lies in its ability to deliver a working, practical, end-to-end solution to complex digital systems for governments and businesses, in a timely and cost-effective manner.

://http - .netwise applications com

http://netwise-applications.com/

http://netwise-applications.com/

About Netwise E-Government specialist

Built GOV.IL and Gpay

In eGov since 1994

250 employees

Leading eGovernment implementer in MEA and CIS

Present in 22 countries Over 50 successful systems implementations

Part of Netvision group (TASE:NTSN)

500M$ revenue, with 2,000 employees

provides managed services , ISP and telecom services

The Israel eGovCase Study

E-Government Objectives

Cutting Red Tape– “Available service desk” open 24 hours a day, 7 days a week.

Improvement of ROI and resource use at the Government ministries.

Making new online services to citizens and businesses, (for example: businesses licensing).

Improvement of service to businesses and citizens and reducing bureaucracy = net growth in productivity.

Improvement of the Government image.

Online Service Desk

Israel Tax Authority

Receiving information Feedback and ConfirmationPersonal info

Searching for informationSeeking a servicePerforming actions

Ministry of Transportation

Ministry of Interior Affairs

Ministry of Social Affairs & Social

Services

National Insurance Institute

E-GovernmentInfrastructure, servicesChange management

Citizens and Businesses

E-Government Scheme

Development of inter-ministry online services, for improving service and avoiding bureaucracyPerforming

Change

Secure network infrastructure for connecting Government computer systems to the web

Infrastructure

Application infrastructure for development of services for the citizens

Services

Government Ministries


Infrastructure

Identification and Digital Signature Infrastructure

Services

Performing change

For the publicFor Gov. Employees

Website Development Infrastructure

Web Server Farm

For Gov. Systems

E-mail

Remote Access

Secure SurfingService Intersection

Information security for the entire E-Gov array – monitoring and operating, 24 X 7, handling of cyber terror threats

Intranet



Infrastructure

Service

Services

gov.il PortalGovernment Info. Center

Search.govSearch across Government

ePayment Servicemy.govPersonal portal and notices

The SafeSecure and registered e-mail

ActionsGeneral InfoPersonal Info



Performing change

Infrastrucure

Form Service

Tenders ServiceGovXMDA site infrastructure

Performing Change

Marketing

Performing Change

For the PublicInside Government

Research & Surveys

Cross Government Projects Support & Customer Service

Organization & Methods

Legislation & Standardization

Bridging the Digital Gap



Infrastrucure

Services

Israeli eGovernmentRetrospective Project Evolution

Infrastructure

משרדי מידעמשרדי מידע


MinisterialInformation

CentralServers



Ministerial Service

Ministerial InformationInformation regarding activities and services: organizational structure, guide, professional instructions,

ordinances, civil rights, scholarships, benefits, admission hours,

calculators etc.

Governmental Infrastructure for the Internet Era

Internet connectivity, information security, survivability, server hosting,

email services, links to ministerial networks

Govt.Portal

HorizontalServices

Central Application ServersA central infrastructure allowing

the development of complex services quickly and efficiently, while maintaining high level of

security and service: payments, forms, tenders, messages,

maps etc.

Governmental PortalAn-all governmental information portal. Links to information by

topic. Horizontal search capability

Advanced ServicesRenewing licenses, delivery of orders and requests for information and services, payment of fees and fines, registration for exams, purchase of publications, filing reports etc.www.gov.il

. .www gov ilincreasing the extent of the information, organizing information for target audiences and situations in life, writing topical guides. In the future: expansion to cellular services, IVR and interactive TV

HorizontalServices

Identification and signature

Smart Card IdentificationA horizontal infrastructure for identification and signature by smart cards and digital signature approved by certified agencies

Central Services (service bureau)Mapping cross-organizational user's processes and enabling horizontal

operation (serial or parallel), transfer of information between ministries and

updates regarding the progress of the process

my.gov.il

Personal PortalAccumulation of all government related activities made by the citizen, including personal information, personal communications with the government and personal services

http://www.gov.il/

The Gov-ePayment Service

Lets drill in..

e-Payment Service is an online money clearing house that allows citizens and businesses to pay Government payments, 24 hours a day, in a secure and convenient manner.

The e-Payment service is an example of cooperation between all Government ministries to produce a new service for the public.

The goal was to create one platform and deal once with security, performance, accounting and audit issues. and give the user one central and unified interface.While preserving each ministry to have it’s one brand, process and preferences.

The online payment service is based on agreements between the Accountant General and the banks and credit card companies: Credit card, up to 2,500$ Bank transfer and payment with smart card – unlimited

The e-Payment service is connected directly to the Gov-ERP

Services > Information Services > e-Payment Service

In 2010, over 2B$ were processed through the Service.

In 5 years the number of citizens choosing to pay through the service increased over 1500% !

Payments types

Voucher Parametrical Query and Output

Dynamic verification

Customizable business logic

for sums and dates

Single / Multi / Periodic

/ accumulated vouchers

Payments types Counter

Counter query and API Bar code

Referrals Product catalog

The amount of vouchers openedThe most popular payments this year:National Insurance – domestic helpTransportation – driver & car license renewalBroadcasting Authority – television feesTax Authority – advance payments


2004 2005 2006 2007 2008 2009 20100

20406080

100120140160180

63

109 113133 142

155169

E-Payment Service Money Amounts


2004 2005 2006 2007 2008 2009 20100

500,000,000

1,000,000,000

1,500,000,000

2,000,000,000

2,500,000,000

3,000,000,000

Number of Transactions in the e-Payment Service


2004 2005 2006 2007 2008 2009 20100

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

Division of Payments by Transactions

National Insurance

Ministry of Justice

Ministry of Transport

Tax Authority

Courts

Other


Gpay – a Government ePayments platforme

Payment methods

Debit/Credit cards Bank transfer Cellular account Standing orders ISP’s PayPal Internal Accounting

Payment channels Internet Info kiosks Cellular IVR

5 Insights for managers

Implementation - The story of success

Learn the market needs

The citizenResearch, literature, case studies, surveys…Think from citizen perspective!!

The MDA CIOSimple to connectFull solutions: legislation, technology, hosting, security, finance, service,...Flexibility to use partial solutionMake it his: responsibility & credit

Share the Success

Choose partners:Motivation and skills

Internal bureaucracy

Volume of transactions

Interaction with citizens

Technology maturity

Manage relationship:Help and consult

Look and feel flexibility

Continues relationship

Central Core

Full commitment of the ministry of finance:VisionGovernment supportBudgetPressure from above

5% now >> 100% someday

Proven technologyPilot, Pilot, PilotSettle for partial serviceShort cycleInfrastructure management

Only on demandSynergy on top on tailor made

Learn from the users

Service centerTop priority for user problemOngoing researchConnecting to the real world"The user is always right. Find out what misled him.”Promotion

Thank you!!

Boaz [email protected]

Documents

eGov in Israel Case Study