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eGov Trends in Israel

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• eGov characteristics• Technological effort• Content effort• Organizational effort• Difficulties• Other issues

Agenda

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eGov characteristics in Israel

• No official government policy • Partial cooperation between

government offices• Different levels of service among

government offices• Local entrepreneurships

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E-Gov History in Israel

• The Israeli Foreign Ministry (1993)• The Israeli Parliament (1996)• The Government Internet Committee

(1997)• The Government Internet Service Provider

(1998)• The Government Gate (1998)• The Government Election Site (2001)• The Government E-Commerce Portal (2001)

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Technological effort

• Content Management Systems• Knowledge Management and Digital

Libraries • Geographical Information Systems• E-Commerce Transactions• Push Technologies• Digital Signature and PKI

infrastructure

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Content effort

• Mapping content creators• Unifying document formats• Buying external content • Creating content for specific

communities• Opening internal databases to the

public• Enhancing the Usability of web sites

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Organizational effort

• Unique Content editors to handle Internet publishing

• Using the Internet as the preferred channel for publishing public information

• Handling the growing amount of public requests for information and services

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Difficulties

• Information quality and accuracy• Handling the growing amount of Information• Information Privacy • Growing cost of technological infrastructure• Supporting multilingual sites(Arabic,

Russian)• Accessibility for the physically Disabled • Unifying services and information among

government offices• Information Warfare

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Other Issues

• Government e-Learning Portal• Electronic Elections• Digital Identification cards

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Thanks

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Digital Library

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The government Gate

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The Knesset

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The government ITpolicy

חזור

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E-commerce Portal

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Geographical Information System

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Content Management Systems

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Unifying Document Formats

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Opening Internal Databases

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Creating content for specific communities

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2001 Election site

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The Internet as the preferred channel for publishing public

information

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Changing the Organizational Structure

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Handling the growing amount of Information

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Multilingual Support

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Accessibility for the physically disabled

Screen readerBraille displaykeygaurds

Functional keyboard

Writing mouseMouse designed for the disabled

Head mounted pointers

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Knowledge Management Portal

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Case study

• The number of visitors at the Israeli Ministry of Finance website has increased by 270% after changes.

• Each visitor stays 30% longer.• 20% of the visitors stay longer than 10

minutes.

Case study > Slide 1

Site map before changes

Site map after changes

29Usability Problems

30The Israeli Elections Site

(2001)

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Growing no. of user sessions in Government Sites

0100002000030000400005000060000700008000090000100000

dece

mbe

r99

may

200

dece

mbe

r20

00

may

2001

finance

land administration

enviornment

civil service

government info.

prime-minister

jurnalisem

32

Growing number of Internet users in Israel

Number of Users1999740,000

2000980,000

20011,225,000

20021,500,000

20031,750,000

20042,225,000

20053,000,000

Source: IDC, Israel

no. of internet users in israel

0

500000

1000000

1500000

2000000

2500000

3000000

3500000

year 1999 2000 2001 2002 2003 2004 2005

year

user

s

33

Average no. of hits per day at the election site

Average no. of hits per day

0

50000

100000

150000

200000

2500001 3 5 7 9

11 13 15 17 19 21 23

time

hits

34Using the Internet in Government Sites during

election weekNo. of user sessions during election week

0

5,000

10,000

15,000

20,000

25,000

day

use

r se

ssio

ns