Educause - Technical Skills No Longer Matter

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Slides from EDUCAUSE 2011 Presentation "Technical Skills No Longer Matter"

Text of Educause - Technical Skills No Longer Matter

Copyright 2011 Timothy M. Chester All Rights Reserved

http://tinyurl.com/tsnlm

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

TransactionalPerformance IndicatorsConsistency Efciency Process Response Reliability Standardization

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

If Technical Skills No Longer Matter then IT Organizations Must

Define and Approach their Work in Fundamentally Different Ways

Copyright 2011 Timothy M. Chester All Rights Reserved

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

TransactionalPerformance IndicatorsConsistency Efciency Process Response Reliability Standardization

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

TransactionalImportant Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Value of ContributionImportant Transformative

Copyright 2011 Timothy M. Chester All Rights Reserved

Versatility of PerformanceSpecialist Versalist

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

EIS Functional University Planning

Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness

Tech LiaisonsTelephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins

Facilities Infrastructure

Important Specialists

Versatility of Performance

Versalists

Transformative

Value of Contribution

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

AdvisoryPerformance IndicatorsAnalysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative TransactionalPerformance IndicatorsBusiness Smarts Communication Project Management Relationship Management

Important

Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

If Technical Skills No Longer Matter then

What are the attributes that separate high from low performers?

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

Value of Contribution

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

AdvisoryPerformance IndicatorsAnalysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Consultative TransactionalPerformance IndicatorsBusiness Smarts Communication Project Management Relationship Management

Important

Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Transformative

Value of Contribution

EIS Functional University Planning

Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness

Tech LiaisonsTelephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins

Facilities Infrastructure

Important Specialists

Versatility of Performance

Versalists

Technical Skills

Accountability Technical Skills

Initiative Teamwork

Problem Solving

Thoroughness Project Management Willingness to Learn

Process Knowledge

Analytical Thinking Process Orientation Communication Building Relationships Enterprise Knowledge

Change Advocacy Developing Others Empowering Others Emotional Intelligence Strategic Planning

Transformative

CompetenciesChange Advocacy Strategic Planning

Value of Contribution

CompetenciesBusiness Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

Competencies CompetenciesAccountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning

AdvisoryPerformance IndicatorsAnalysis Assessment, Measurement, & Benchmarking Business & Information Architecture

ConsultativePerformance IndicatorsBusiness Smarts Communication Project Management Relationship Management

TransactionalImportant Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Competency LadderCommunication for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone. 5. Expert writes strategic documents; leads discussions (w/ internal & external partners); seeks consensus (w/ business leaders); debates opinions; identies underlying judgments; resolves conict; asks probing questions & solicits authoritative perspectives 4. Advanced writes reports to support troubleshooting & problem-solving, debates opinions; brings conict into the open; solicits expert advice 3. Intermediate conducts discussions; supports troubleshooting & problem-solving; shares info, opinions & judgment; handles conict; explains context & solicits multiple sources of advice 2. Basic Supports transactional and administrative activities; seeks and shares info; seeks advice 1. Being Developed Supports transactional activities; ask questions

Copyright 2011 Timothy M. Chester All Rights Reserved

Copyright 2011 Timothy M. Chester All Rights Reserved

If Technical Skills No Longer Matter then

What is the new basis for organizational credibility that supports performance up the value curve?

Copyright 2011 Timothy M. Chester All Rights Reserved

Transformative

CompetenciesChange Advocacy Strategic Planning

Value of Contribution

Competencies

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

GoodwillCompetencies CompetenciesAccountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning

Business Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others

AdvisoryPerformance IndicatorsAnalysis Assessment, Measurement, & Benchmarking Business & Information Architecture

Authority

ConsultativePerformance IndicatorsBusiness Smarts Communication Project Management Relationship Management

TransactionalImportant Specialists Consistency Efciency Process Response Reliability Standardization

Performance Indicators

Versatility of Performance

Versalists

Copyright 2010, Timothy M. Chester, All Rights Reserved

Transformative

Outcomes

CompetenciesChange Advocacy Strategic Planning

Value of Contribution

CompetenciesBusiness Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others

Thought LeaderPerformance IndicatorsAlliances Innovation Leadership Partnerships

Competencies CompetenciesAccountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning

AdvisoryPerformance IndicatorsAnalysis Assessment, Measurement, & Benchmarking Business & Information Architecture

ConsultativePerformance IndicatorsBusiness Smarts Communication Project Management Rel