ChallengesDue to their solid reputation and positioned in the lucrative growth industry of elder-care and wellness solutions, Global Health Products was poised on the cusp of a large expansion. Required to safeguard vital patient medical records, the company also utilizes an innovative wireless application that enables direct product ordering and inventory control, guided product selection, and secure, expedited Medicare and Medicaid billing. Their need for a highly secure wireless environment for this application, in addition to email hosting and data backup and storage, led them to EarthLink BusinessTM for a solution scaled to the specific needs of their business.

SolutionWith hundreds of users in various health-care facilities on a daily basis, Global Health wanted EarthLink to take the headache and worry out of their secure data storage and backup and run a secure private cloud for their medical application so their IT director could focus on their expected expansion.

EarthLink implemented a customized solution for Global Health Products that includes private secure hardware cloud hosting with a dedicated server for their specialized application, plus enterprise email hosting, managed services, and data recovery and data backup.

“EarthLink is very proactive about monitoring our storage utilization, and takes appropriate action to safeguard our vital patient records,” noted Chris Shalvoy, IT Director, Global Health Products. “I do not have a large IT team, and feel like the EarthLink staff is an extension of our company. I can pick up the phone and talk with a real person quickly, as well as utilize a self-service web-based portal.”

“With EarthLink monitoring and protecting our data and hosting our application 24/7, it is off my plate and frees me to focus on growing the business.”

In the more than five years that EarthLink Business has provided us with private secure cloud hosting, enterprise email hosting, enterprise managed services, and data recovery/data backup services, their uptime and reliability have been outstanding. As our business grows, I know that they have the solutions and expertise to quickly adapt to our needs. I am confident that EarthLink is the right choice for enterprise-grade IT solutions for the healthcare field.

Chris Shalvoy : IT Director GLOBAL HEALTH PRODUCTS

Global Health Products

Global Heath Products, Inc. is an innovator in the development, manufacture and distribution of quality nutritional and wellness products. A subsidiary of Liberty Health Supply, the Rochester, New York based company is dedicated to the unique needs of hospitals, long-term care facilities, dialysis centers, bariatric centers, pharmacies and individuals seeking innovative products to promote good health.

Global Health Products

And as Global Health’s customer base grows, EarthLink Business is ready with an efficient, scalable solution that can quickly adapt to their changing needs. Whether they experience a large surge in users when adding new long-term care facilities to their network, or must nimbly implement new government regulations, their EarthLink team is ready with the innovative solutions that ensure security, accessibility, and cost- efficiency.

Results & BenefitsLongevity is a good indicator of satisfaction, and Global Health Products plans to build on its more than five years with EarthLink Business in a continued partnership that will support the company as it evolves and grows. “I have a real trust in the services they provide. The biggest benefit to us has been the outstanding uptime, overall responsiveness to the few repairs we have needed, and the accessibility of the staff,” shared Shalvoy. “I remain very impressed, and consider our alliance with you to be mutually beneficial. I’ve recommended EarthLink Business to other companies in the healthcare and medical field, as I feel your solutions are squarely the type of offering that our industry needs.”

Why EarthLink Business?EarthLink Business, a leading IT services, network and communications provider to more than 100,000 businesses nationwide, empowers customers with managed IT services including cloud computing, data centers, virtualization, security, applications and support services, in addition to nationwide data and voice IP services. Anytime, anywhere, EarthLink enables businesses to focus on their core mission while our leading-edge managed IT, network and communications services deliver the superior and secure experience our customers value and trust.

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