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January 2011 reported in February 2011
East Valley Operations
2
Table of Contents
2
Observations & Issues 4Fixed Route Operations 5Dial-a-Ride Operations 87RideChoice 119Maintenance Activities 135Facility Activities 153
3
Significant Highlights
4
Observations and Issues
Operations
• Local on-time performance decreased from 94.58% in December10 to93.91 % in January11.
• High Passenger loads continue to occur on Routes 30, 40, 45, 61,533, 535, and 542.
• Ridership on the Arizona Avenue Link is total only due to issues withthe farebox and the bus stop database. See slides 13.
• Missed miles increased from 55.43 in December 10 to 90.74 inJanuary 11.
• EVDAR ADA on-time increased from 97.20 % in December 10 to97.50% in January 11.
5
Fixed Route Operations
6
Fixed Route Performance ResultsJanuary 2011
A-Level B-Level C-Level D-Level F-Level JanuaryJanuary
Grade
On-Time
% of trips operated on time
Local 94.5% + 93.8% - 94.4% 93.0% - 93.7% 92.0% - 92.9% <91.9% 93.91% B $3,188
Indicator Value $6,375 $3,188 $0 -$1,593 -$3,187
Preventable Accidents
Preventable Accidents per 100,000 miles <.5 .51 - .90 .91 - 1.4 1.41 - 1.9 > 1.91 0.17 A $8,500
Indicator Value $8,500 $4,250 $0 -$2,124 -$4,249
Customer Service
Total Complaints per 100,000 boardings <23 24-30 31-37 38-44 45+ 30.70 C $0
Indicator Value $6,375 $3,188 $0 -$1,593 -$3,187
$21,250 $10,626 $0 -$5,310 -$10,623 $11,688
7
Fixed Route-Total Passenger Boardings
July 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 June11
Total 533,190 635,819 674,286 667,834 644,255 612,194 637,184 0 0 0 0 0
Local 463,713 557,964 599,440 595,831 571,915 541,509 558,116 0 0 0 0 0
Express 30,191 34,271 33,343 31,045 29,120 28,284 31,938 0 0 0 0 0
LINK 25,454 27,223 24,668 23,676 25,029 25,569 28,556 0 0 0 0 0
BUZZ 13,832 16,361 16,835 17,282 18,191 16,832 18,574 0 0 0 0 0
Monthly Target 676,718 676,718 676,718 676,718 676,718 676,718 676,718 676,718 676,718 676,718 676,718 676,718
050,000
100,000150,000200,000250,000300,000350,000400,000450,000500,000550,000600,000650,000700,000750,000
Pa
ss
en
ge
rB
oa
rdin
gs
.
8
Fixed Route-Boardings Per Mile
July 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 June11
Total 1.11 1.41 1.55 1.51 1.57 1.40 1.45 0.00 0.00 0.00 0.00 0.00
Local 1.18 1.51 1.68 1.63 1.68 1.51 1.54 0.00 0.00 0.00 0.00 0.00
Express 0.63 0.75 0.77 0.72 0.74 0.65 0.77 0.00 0.00 0.00 0.00 0.00
BUZZ 1.56 1.80 1.94 1.94 2.29 1.98 2.18 0.00 0.00 0.00 0.00 0.00
LINK 0.87 1.04 0.98 0.94 1.10 1.02 1.02 0.00 0.00 0.00 0.00 0.00
0.00
0.50
1.00
1.50
2.00
2.50
Bo
ard
ing
s/M
ile
9
Express Load Factor
July 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 June11
#511 14.8% 9.2% 6.7% 7.3% 7.6% 9.6% 5.6%
#531 49.0% 62.2% 62.9% 60.6% 63.0% 84.5% 66.4%
#532 43.7% 41.8% 42.4% 59.1% 45.5% 69.0% 44.1%
#533 71.2% 69.5% 71.5% 61.3% 65.6% 71.6% 72.9%
#535 49.9% 63.0% 66.6% 61.2% 60.1% 96.6% 73.6%
#536 7.6%
#540 51.2% 52.3% 51.3% 46.9% 49.8% 56.8% 49.8%
#541 48.9% 55.3% 58.4% 58.7% 56.9% 76.1% 64.2%
#542 57.5% 71.6% 77.3% 71.0% 76.0% 80.3% 76.7%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
10
Fixed Route Service Summary
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 11 533,190 635,819 674,286 667,834 644,255 612,194 637,184 0 0 0 0 0
FY 10 524,269 576,083 626,010 665,720 605,834 597,953 601,385 605,051 667,765 659,328 589,307 560,975
400,000
450,000
500,000
550,000
600,000
650,000
700,000
Pa
ss
en
ge
rB
oa
rdin
gs
11
Total Local Boardings
30 40 45 61 96 104 112 120 128 136 156 184Az AveLink
Main StLink
Buzz
Jul 10 52,625 56,126 84,147 116,969 51,192 27,374 23,999 8,712 6,508 12,412 23,649 0 0 25,454 13,832
Aug 10 66,668 56,194 103,828 153,894 56,803 32,189 28,610 9,495 7,917 17,262 25,104 0 0 27,223 16,361
Sept 10 71,997 59,626 110,389 168,301 62,871 33,468 29,622 9,224 7,560 19,735 26,647 0 0 24,668 16,835
Oct 10 71,233 63,050 107,953 166,052 61,911 32,573 29,708 9,640 7,275 18,839 27,597 0 0 23,676 17,282
Nov 10 65,799 62,419 106,821 159,075 58,039 30,211 28,022 8,939 7,197 18,473 26,920 0 0 25,029 18,191
Dec 10 60,438 59,690 99,729 149,338 53,402 30,110 28,097 9,541 7,381 17,406 26,377 0 0 25,569 16,832
Jan 11 62,205 59,969 106,632 156,154 53,987 29,021 28,468 9,256 7,246 18,297 26,347 534 2,714 25,842 18,574
Feb 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Mar 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Apr 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
May 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Jun 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
Pas
seng
erBoa
rdings
12
Total Express Boardings
511 531 532 533 535 536 540 541 542
Jul 10 870 5,562 2,617 6,833 2,428 346 3,315 4,321 3,899
Aug 10 437 6,514 2,758 7,542 3,189 0 3,660 4,680 5,491
Sept 10 315 6,340 2,624 7,346 3,161 0 3,443 4,628 5,486
Oct 10 345 6,022 2,645 6,283 2,958 0 3,064 4,492 5,236
Nov 10 308 5,621 2,557 6,009 2,608 0 2,843 4,102 5,072
Dec 10 216 5,544 2,338 6,206 2,705 0 2,479 4,139 4,657
Jan 11 241 6,124 2,505 6,930 3,135 0 2,981 4,767 5,255
Feb 11 0 0 0 0 0 0 0 0 0
Mar 11 0 0 0 0 0 0 0 0 0
Apr 11 0 0 0 0 0 0 0 0 0
May 11 0 0 0 0 0 0 0 0 0
Jun 11 0 0 0 0 0 0 0 0 0
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Pas
seng
erBoa
rdin
gs
13
Arizona Avenue Link- All Cities
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 0 0 0 0 0 0 2151
Saturday 0 0 0 0 0 0 386
Sunday 0 0 0 0 0 0 177
Total 0 0 0 0 0 0 2714
0
500
1,000
1,500
2,000
2,500
3,000
14
Chandler Monthly Boardings Comparison
96 104 112 136 156 511 540 541 542
Jan 11 10,274 6,726 8,022 1,223 21,415 0 458 1,584 2,619
Jan 10 12,411 6,782 8,591 0 22,312 330 679 1,632 1,223
0
5,000
10,000
15,000
20,000
25,000
Mo
nth
To
talB
oar
din
gs
15
Chandler Boardings - Year to Date Comparison
96 104 112 136 156 511 540 541 542
FY11 82,940 51,280 57,617 5,789 149,639 336 4,834 10,781 17,413
FY10 93,282 50,313 65,485 0 155,403 3,371 6,719 10,401 12,420
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
Tota
lBoard
ings
16
Route 96- Chandler
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 10,474 11,211 11,385 10,481 9,659 8,911 8,743 0 0 0 0 0
Saturday 1,647 991 960 1,122 785 746 876 0 0 0 0 0
Sunday 824 422 699 465 1,109 775 655 0 0 0 0 0
Total 12,945 12,624 13,044 12,068 11,553 10,432 10,274 0 0 0 0 0
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
17
Route 104 - Chandler
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 6,921 7,329 7,422 8,413 6,409 8,060 6,726 0 0 0 0 0
FY10 6,816 6,527 7,053 7,560 7,253 8,322 6,782 7,327 8,902 8,390 6,752 6,523
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
Tota
lBoard
ings
18
Route 112- Chandler
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 7,553 8,398 8,597 8,748 8,452 7,847 8,022 0 0 0 0 0
FY10 9,175 9,113 10,043 10,419 9,602 8,542 8,591 9,902 9,457 9,281 8,109 7,843
0
2,000
4,000
6,000
8,000
10,000
12,000
Tota
lBoard
ings
19
Route 136 - Chandler
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 9 121 195 1,400 1,595 1,112 1,172 0 0 0 0 0
Saturday 0 7 5 42 52 28 51 0 0 0 0 0
Total 9 128 200 1,442 1,647 1,140 1,223 0 0 0 0 0
0
250
500
750
1,000
1,250
1,500
1,750
Pass
enger
Board
ings
20
Route 156- Chandler
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 15,561 17,480 18,458 18,678 17,529 17,953 16,688 0 0 0 0 0
Saturday 2,422 1,740 1,902 2,495 1,825 1,554 2,389 0 0 0 0 0
Sunday 1,413 1,478 1,598 1,615 2,447 2,076 2,338 0 0 0 0 0
Total 19,396 20,698 21,958 22,788 21,801 21,583 21,415 0 0 0 0 0
0
4,000
8,000
12,000
16,000
20,000
24,000
Pass
enger
Board
ings
21
Route 540 - Chandler
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,066 874 930 595 449 462 458 0 0 0 0 0
FY10 1,003 1,203 1,115 983 875 861 679 873 1,067 488 1,143 1,437
0
200
400
600
800
1,000
1,200
1,400
1,600
Tota
lBoard
ings
22
Route 541 - Chandler
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,409 1,621 1,624 1,524 1,526 1,493 1,584 0 0 0 0 0
FY10 4,046 3,886 2,742 3,101 2,494 1,930 1,974 2,116 1,614 1,657 0 0
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
TotalB
oard
ings
23
Route 542- Chandler
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,734 2,817 2,797 2,597 2,467 2,382 2,619 0 0 0 0 0
FY10 2,617 2,223 1,623 1,628 1,495 1,611 1,223 1,260 2,451 2,484 2,319 2,355
0
500
1,000
1,500
2,000
2,500
3,000
24
Gilbert Monthly Boardings Comparison
136 156 184 531
Jan 11 5,162 3,586 9 1,740
Jan 10 5,050 3,842 0 1,478
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Month
Tota
lB
oard
ings
25
Gilbert Boardings - Year to Date Comparison
136 156 184 531
FY11 39,303 25,874 9 11,114
FY10 37,983 28,258 0 12,904
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
TotalB
oardings
26
Route 136 - Gilbert
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 3,666 5,925 6,880 5,148 5,280 5,117 4,709 0 0 0 0 0
Saturday 396 351 326 459 345 248 453 0 0 0 0 0
Total 4,062 6,276 7,206 5,607 5,625 5,365 5,162 0 0 0 0 0
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Pass
enger
Board
ings
27
Route 156- Gilbert
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 3,101 3,071 3,189 3,069 3,191 3,131 2,977 0 0 0 0 0
Saturday 328 242 265 424 450 226 292 0 0 0 0 0
Sunday 123 220 187 231 431 409 317 0 0 0 0 0
Total 3,552 3,533 3,641 3,724 4,072 3,766 3,586 0 0 0 0 0
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Pass
engerB
oard
ings
28
Route 184 - Gilbert
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 0 0 0 0 0 0 6 0 0 0 0 0
Saturday 0 0 0 0 0 0 0 0 0 0 0 0
Sunday 0 0 0 0 0 0 3 0 0 0 0 0
Total 0 0 0 0 0 0 9 0 0 0 0 0
0
20
40
60
80
100
Pass
enger
Board
ings
29
Route 531 - Gilbert
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,514 1,432 1,592 1,618 1,631 1,587 1,740 0 0 0 0 0
FY10 2,549 1,712 1,517 2,033 1,804 1,811 1,478 1,358 1,224 1,117 1,351 1,624
0
500
1,000
1,500
2,000
2,500
3,000
Tota
lBoard
ings
30
Mesa Monthly Boardings Comparison
30 40 45 61 96 104 112 120 128 136 156 184 531 532 533 535 536 541 Link Buzz
Jan 11 35,85 38,26 37,20 61,35 39,00 22,29 20,44 9,256 7,246 11,91 1,346 525 1,513 1,180 3,692 1,834 0 1,099 25,84 18,57
Jan 10 32,48 34,83 34,59 54,59 37,46 23,53 18,79 8,725 7,535 9,320 954 0 1,178 1,276 4,089 1,243 403 927 29,02 16,23
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
Mo
nth
To
tal
Bo
ard
ing
s
31
Mesa Boardings – Year to Date Comparison
30 40 45 61 96 104 112 120 128 136 156 184 531 532 533 535 536 541Main St
LinkBuzz
FY11 246,306 269,559 252,012 426,836 285,606 163,666 138,909 64,807 51,084 77,332 7,128 525 10,609 9,354 24,612 12,569 198 6,179 177,461 117,907
FY10 238,763 237,156 240,716 391,748 245,398 166,912 136,174 59,362 48,745 61,230 8,378 0 7,215 8,863 30,300 9,253 3,244 5,951 182,878 119,066
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
To
talB
oa
rdin
gs
32
Route 30 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 27,099 33,824 34,951 35,138 33,001 31,634 33,087 0 0 0 0 0
Saturday 2,704 2,163 2,491 2,931 2,682 1,832 2,769 0 0 0 0 0
Total 29,803 35,987 37,442 38,069 35,683 33,466 35,856 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Pas
seng
erB
oard
ings
33
Route 40 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 29,426 32,495 32,699 33,991 30,753 31,362 29,785 0 0 0 0 0
Saturday 6,551 6,009 6,627 8,902 7,002 5,473 8,484 0 0 0 0 0
Sunday 3,759 6,124 6,715 6,747 10,755 9,981 8,376 0 0 0 0 0
Total 35,977 38,504 39,326 42,893 37,755 36,835 38,269 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
34
Route 45- Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 29,540 34,052 35,319 34,869 31,924 32,547 34,226 0 0 0 0 0
Saturday 3,023 2,298 2,803 3,649 2,605 2,182 2,975 0 0 0 0 0
Total 32,563 36,350 38,122 38,518 34,529 34,729 37,201 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
35
Route 61 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 41,979 54,815 63,172 60,341 54,297 54,684 54,256 0 0 0 0 0
Saturday 5,473 5,682 6,045 8,069 6,086 4,841 7,096 0 0 0 0 0
Sunday 2,724 3,277 3,735 3,524 5,683 4,727 4,735 0 0 0 0 0
Total 47,452 60,497 69,217 68,410 60,383 59,525 61,352 0 0 0 0 0
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
Pass
enger
Board
ings
36
Route 96 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 30,915 36,537 41,845 40,097 36,354 34,176 34,160 0 0 0 0 0
Saturday 4,704 4,014 4,297 5,789 4,452 3,421 4,845 0 0 0 0 0
Sunday 2,628 3,628 3,685 3,957 5,680 5,373 4,708 0 0 0 0 0
Total 35,619 40,551 46,142 45,886 40,806 37,597 39,005 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
Pass
engerB
oard
ings
37
Route 104 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 18,747 23,252 24,456 22,125 22,229 20,846 20,555 0 0 0 0 0
Saturday 1,706 1,608 1,590 2,035 1,573 1,204 1,740 0 0 0 0 0
Total 20,453 24,860 26,046 24,160 23,802 22,050 22,295 0 0 0 0 0
0
4,000
8,000
12,000
16,000
20,000
24,000
28,000
Pa
sse
ng
er
Bo
ard
ing
s
38
Route 112 - Mesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 16,446 20,212 21,025 20,960 19,570 20,250 20,446 0 0 0 0 0
FY10 17,215 18,306 20,478 21,884 19,439 20,058 18,794 18,924 20,985 20,614 18,331 18,441
0
5,000
10,000
15,000
20,000
25,000
Tota
lBoard
ings
39
Route 120 – Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 8,132 8,981 8,703 8,927 8,364 9,092 8,705 0 0 0 0 0
Saturday 580 514 521 713 575 449 551 0 0 0 0 0
Total 8,712 9,495 9,224 9,640 8,939 9,541 9,256 0 0 0 0 0
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
Pass
engerB
oard
ings
40
Route 128 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 5,793 7,319 6,958 6,431 6,595 6,903 6,630 0 0 0 0 0
Saturday 715 598 602 844 602 478 616 0 0 0 0 0
Total 6,508 7,917 7,560 7,275 7,197 7,381 7,246 0 0 0 0 0
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Pass
enger
Board
ings
41
Route 136 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 7,704 10,183 11,515 10,700 10,441 10,229 10,982 0 0 0 0 0
Saturday 637 675 814 1,090 760 672 930 0 0 0 0 0
Total 8,341 10,858 12,329 11,790 11,201 10,901 11,912 0 0 0 0 0
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Pass
enger
Board
ings
42
Route 156 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 568 734 884 892 899 670 1,103 0 0 0 0 0
Saturday 65 72 54 92 54 98 160 0 0 0 0 0
Sunday 68 67 110 101 94 260 83 0 0 0 0 0
Total 701 873 1,048 1,085 1,047 1,028 1,346 0 0 0 0 0
0
200
400
600
800
1,000
1,200
1,400
Pa
sse
ng
erB
oa
rdin
gs
43
Route 184 - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 0 0 0 0 0 0 499 0 0 0 0 0
Saturday 0 0 0 0 0 0 8 0 0 0 0 0
Sunday 0 0 0 0 0 0 18 0 0 0 0 0
Total 0 0 0 0 0 0 525 0 0 0 0 0
0
100
200
300
400
500
600
700
800
Pas
seng
erBoa
rdin
gs
44
Route 531 - Mesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,319 1,948 1,743 1,528 1,264 1,294 1,513 0 0 0 0 0
FY10 965 1,041 1,017 1,233 849 932 1,178 1,612 2,145 2,224 1,780 1,590
0
500
1,000
1,500
2,000
2,500
Tot
alBoa
rdin
gs
45
Route 532 - Mesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,229 1,454 1,425 1,416 1,463 1,187 1,180 0 0 0 0 0
FY10 1,346 1,239 1,204 1,280 1,253 1,265 1,276 1,317 1,577 1,439 1,218 1,347
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Tota
lBoard
ings
46
Route 533 - Mesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 3,332 3,947 3,763 3,141 3,379 3,358 3,692 0 0 0 0 0
FY10 4,871 4,736 4,279 4,546 3,774 4,005 4,089 3,343 4,241 4,175 3,334 3,422
0
1,000
2,000
3,000
4,000
5,000
6,000
To
talB
oa
rdin
gs
47
Route 535 – Mesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,381 2,260 2,276 1,893 1,274 1,651 1,834 0 0 0 0 0
FY10 1,600 1,244 1,459 1,368 1,172 1,167 1,243 944 1,087 1,292 1,371 1439
0
500
1,000
1,500
2,000
2,500
To
talB
oa
rdin
gs
48
Route 541 - Mesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 824 925 921 970 691 749 1,099 0 0 0 0 0
FY10 695 959 894 851 821 804 927 737 931 1,088 764 925
0
200
400
600
800
1,000
1,200
Tota
lBoard
ings
49
LINK - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 23,119 27,223 24,668 23,676 25,029 25,569 25,842 0 0 0 0 0
Saturday 1,296 0 0 0 0 0 0 0 0 0 0 0
Sunday 1,039 0 0 0 0 0 0 0 0 0 0 0
Total 25,454 27,223 24,668 23,676 25,029 25,569 25,842 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
50
BUZZ - Mesa
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 12,526 15,193 15,546 15,897 16,994 15,859 16,936 0 0 0 0 0
Saturday 1,306 1,168 1,289 1,385 1,197 973 1,638 0 0 0 0 0
Total 13,832 16,361 16,835 17,282 18,191 16,832 18,574 0 0 0 0 0
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
20,000
51
Scottsdale Monthly Boardings Comparison
511
Jan 11 138
Jan 10 212
0
50
100
150
200
250
300
Month
Tota
lB
oard
ings
52
Scottsdale Boardings – Year to Date Comparison
511
FY11 1,165
FY10 1,779
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Tota
lBoard
ings
53
Route 511- Scottsdale
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 219 220 150 167 172 99 138 0 0 0 0 0
FY10 258 254 275 297 256 227 212 274 305 298 301 303
0
100
200
300
400
To
talB
oard
ing
s
54
Tempe Monthly Boardings Comparison
30 40 45 61 511 532 536 540
Jan 11 17,688 13,324 30,667 38,610 103 197 0 482
Jan 10 17,613 14,898 27,451 34,974 172 253 342 354
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Month
Tota
lB
oard
ings
55
Tempe Boardings – Year to Date Comparison
30 40 45 61 511 532 536 540
FY11 138,337 90,919 208,978 268,491 1,231 1,647 148 2,442
FY10 129,463 101,094 192,731 232,097 1,007 1,772 2,674 2,682
0
40,000
80,000
120,000
160,000
200,000
240,000
280,000
Tota
lBoard
ings
56
Route 30 - Tempe
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 13,141 18,998 21,881 20,146 17,322 15,086 14,985 0 0 0 0 0
Saturday 1,521 1,432 1,563 2,314 1,443 1,121 1,766 0 0 0 0 0
Sunday 408 684 791 718 1,174 906 937 0 0 0 0 0
Total 15,070 21,114 24,235 23,178 19,939 17,113 17,688 0 0 0 0 0
0
2,500
5,000
7,500
10,000
12,500
15,000
17,500
20,000
22,500
25,000
Pass
enger
Board
ings
57
Route 40 - Tempe
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 9,334 8,954 10,745 10,005 9,769 9,316 9,270 0 0 0 0 0
Saturday 1,686 1,211 1,289 1,743 1,505 1,196 1,651 0 0 0 0 0
Sunday 1,231 1,401 1,551 1,662 2,635 2,362 2,403 0 0 0 0 0
Total 12,251 11,566 13,585 13,410 13,909 12,874 13,324 0 0 0 0 0
0
2,500
5,000
7,500
10,000
12,500
15,000
58
Route 45- Tempe
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 20,076 26,507 28,204 26,369 25,899 23,702 25,526 0 0 0 0 0
Saturday 2,711 2,323 2,343 3,088 2,485 1,862 2,797 0 0 0 0 0
Sunday 1,442 1,821 1,863 1,929 3,158 2,529 2,344 0 0 0 0 0
Total 24,229 30,651 32,410 31,386 31,542 28,093 30,667 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
59
Route 61 - Tempe
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 24,781 33,758 36,449 33,421 32,962 30,655 31,566 0 0 0 0 0
Saturday 3,092 3,459 3,461 3,984 2,983 2,365 3,680 0 0 0 0 0
Sunday 1,675 2,804 2,748 3,174 4,497 3,613 3,364 0 0 0 0 0
Total 29,548 40,021 42,658 40,579 40,442 36,633 38,610 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Pa
sse
ng
erB
oa
rdin
gs
60
Route 511- Tempe
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 315 217 165 178 136 117 103 0 0 0 0 0
FY10 131 141 139 161 132 131 172 254 297 248 327 336
0
50
100
150
200
250
300
350
TotalB
oard
ings
61
Route 532 - Tempe
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 230 235 253 239 262 231 197 0 0 0 0 0
FY10 275 276 276 236 207 249 253 259 321 368 274 252
0
50
100
150
200
250
300
350
400
Tota
lBoard
ings
62
Route 540 - Tempe
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 303 388 267 314 337 351 482 0 0 0 0 0
FY10 493 279 266 407 512 371 354 301 398 740 339 379
0
100
200
300
400
500
600
700
800
Tota
lBoard
ings
63
Phoenix Monthly Boardings Comparison
30 40 45 61 156 531 532 533 535 540 541 542
Jan 11 8,661 0 38,768 51,457 0 2,871 1,128 3,238 1,301 2,041 2,084 2,636
Jan 10 6,911 4,820 35,736 45,210 0 2,912 1,165 3,248 1,103 2,295 2,338 2,957
0
10,000
20,000
30,000
40,000
50,000
60,000
Month
Tota
lB
oard
ings
64
Phoenix Boardings – Year to Date Comparison
30 40 45 61 156 531 532 533 535 540 541 542
FY11 66,322 4,139 258,513 346,051 0 20,004 7,043 22,537 7,615 14,509 14,169 17,683
FY10 51,007 35,834 246,680 327,996 3,850 19,837 8,857 22,209 7,571 15,307 16,764 18,129
0
25,000
50,000
75,000
100,000
125,000
150,000
175,000
200,000
225,000
250,000
275,000
300,000
325,000
350,000
375,000
400,000
To
tal
Bo
ard
ing
s
65
Route 30 - Phoenix
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 7,104 8,733 9,588 8,978 8,978 8,910 7,756 0 0 0 0 0
Saturday 460 546 488 648 759 545 553 0 0 0 0 0
Sunday 188 288 244 360 440 404 352 0 0 0 0 0
Total 7,752 9,567 10,320 9,986 10,177 9,859 8,661 0 0 0 0 0
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
11,000
Pass
enger
Board
ings
66
Route 45- Phoenix
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 23,146 32,279 35,026 32,539 33,912 31,399 32,142 0 0 0 0 0
Saturday 2,808 2,613 2,695 3,162 3,010 2,254 3,263 0 0 0 0 0
Sunday 1,401 1,935 2,136 2,348 3,828 3,254 3,359 0 0 0 0 0
Total 27,355 36,827 39,857 38,049 40,750 36,907 38,764 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
67
Route 61 - Phoenix
Jul 10 Aug 10 Sept 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Weekday 31,114 43,087 45,233 45,143 43,626 39,649 42,133 0 0 0 0 0
Saturday 4,029 3,682 4,051 5,037 3,597 3,466 4,671 0 0 0 0 0
Sunday 2,102 3,330 3,407 3,359 5,344 5,338 4,653 0 0 0 0 0
Total 37,245 50,099 52,691 53,539 52,567 48,453 51,457 0 0 0 0 0
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
55,000
Pa
sse
ng
er
Bo
ard
ing
s
68
Route 531- Phoenix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 2,729 3,134 3,005 2,876 2,726 2,663 2,871 0 0 0 0 0
FY10 2,729 3,140 3,061 2,895 2,406 2,694 2,912 3,022 3,553 3,335 2,658 2,958
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
To
talB
oa
rdin
gs
69
Route 532 - Phoenix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,158 1,069 946 990 832 920 1,128 0 0 0 0 0
FY10 1,356 1,321 1,413 1,315 1,129 1,158 1,165 1,253 1,367 1,430 1,196 1,197
0
200
400
600
800
1,000
1,200
1,400
1,600
Tota
lBoard
ings
70
Route 533- Phoenix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 3,501 3,595 3,583 3,142 2,630 2,848 3,238 0 0 0 0 0
FY10 2,712 3,226 3,476 3,163 2,999 3,385 3,248 2,610 3,061 3,624 3,651 3,911
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
Tota
lBoard
ings
71
Route 535 - Phoenix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,047 929 885 1,065 1,334 1,054 1,301 0 0 0 0 0
FY10 1,205 1,114 1,111 1,105 939 994 1,103 973 1,253 1,255 1,168 1,164
0
200
400
600
800
1,000
1,200
1,400
Tot
alB
oard
ings
72
Route 540 - Phoenix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,946 2,398 2,246 2,155 2,057 1,666 2,041 0 0 0 0 0
FY10 2,545 2,259 2,027 2,328 1,931 1,922 2,295 2,148 2,746 2,743 1,991 1,826
0
500
1,000
1,500
2,000
2,500
3,000
Tota
lBoard
ings
73
Route 541 - Phoenix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 2,088 2,134 2,083 1,998 1,885 1,897 2,084 0 0 0 0 0
FY10 2,615 2,535 2,453 2,468 2,243 2,112 2,338 2,187 2,268 2,293 2,284 2,448
0
500
1,000
1,500
2,000
2,500
3,000
Tota
lBoard
ings
74
Route 542 - Phoenix
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 2,165 2,674 2,689 2,639 2,605 2,275 2,636 0 0 0 0 0
FY10 2,142 2,317 2,800 2,885 2,530 2,498 2,957 2,997 2,469 2,295 2,175 2,562
0
500
1,000
1,500
2,000
2,500
3,000
3,500
Tot
alB
oar
din
gs
75
Fixed Route Total Revenue Miles
July 10 Aug 10 Sept 10 Oct10 Nov10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 June 11
Local Service 394,283.5 370,428.6 356,497.8 365,333.1 339,717.7 358,832.3 362,869.7 0.0 0.0 0.0 0.0 0.0
Express Service 47,747.8 45,458.3 43,405.3 43,405.3 39,268.5 43,405.3 41,338.4 0.0 0.0 0.0 0.0 0.0
LINK 29,316.9 26,268.8 25,074.8 25,061.5 22,682.0 25,074.8 28,130.6 0.0 0.0 0.0 0.0 0.0
BUZZ 8,876.9 9,071.2 8,691.3 8,886.4 7,934.6 8,499.4 8,512.4 0.0 0.0 0.0 0.0 0.0
Total Service 480,225.1 451,226.8 433,669.2 442,686.4 409,602.9 435,811.8 440,851.2 0.0 0.0 0.0 0.0 0.0
0.0
100,000.0
200,000.0
300,000.0
400,000.0
500,000.0
600,000.0
Re
ve
nu
eM
iles
76
Vehicle Exchanges by Route-Local
Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May11 Jun 11
30 20 17 13 10 26 15 21
40 18 19 34 15 21 23 24
45 38 29 32 49 30 29 31
61 55 42 42 48 32 33 31
96 27 17 14 18 12 14 17
104 13 16 12 18 7 10 14
112 14 7 10 6 10 3 4
120 6 1 2 2 2 5 8
128 6 7 2 4 2 4 1
136 9 7 12 11 10 8 15
156 18 10 22 9 10 12 7
184 1
AZ Ave LINK 0
Main St LINK 13 19 15 15 12 7 14
BUZZ 7 17 18 9 3 2 2
0
10
20
30
40
50
60
70
80
90
100
110
120
130
140
150
160Vehicleexchangesbyroute-Local
77
Vehicle Exchanges by Route-Express
Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May11 Jun 11
511 2 0 0 2 0 4 0
531 8 4 3 2 6 5 3
532 1 2 4 3 2 5 2
533 4 0 3 3 2 1 0
535 1 4 4 1 2 2 3
536 1
540 3 2 1 2 1 1 1
541 6 3 5 2 1 2 1
542 1 6 0 3 2 2 5
0
4
8
12
16
78
Vehicle Exchanges
Jul Aug Sep Oct Nov Dec Jan Feb Mar April May June
FY11 271 229 248 232 193 187 205
FY10 264 204 172 168 168 186 201 178 333 270 246 247
0
50
100
150
200
250
300
350
Ve
hic
leE
xch
an
ge
s
79
Missed Miles by Route- Local
Jul 10 Aug 10 Sep 10 Oct10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May11 Jun 11
30 22.3 9.52 5.73 4.79 7.52 8.44 0
40 26.22 12.03 15.69 0 6 1.02 9.71
45 10.09 8.52 36.25 43.28 22.06 13.91 21.39
61 46.48 31.1 24.24 13.54 46.97 16.79 20.43
96 33.77 7.7 11.11 0 2.11 0 8.47
104 0 3.27 2.78 2.49 0 0 4.22
112 0 5.04 0 0 5.02 0 3
120 3.2 0 0 0 0 0 3.16
128 0 3.12 0 0 2.49 0 0
136 5.13 5.13 0.93 0 0 1.43 0
156 2.13 0 0 0 4.38 13.84 1.08
184 7.4
AZAve LINK 0
BUZZ 12.44 0 3 2.83 5.93 0 0
0
10
20
30
40
50
60
70
80
90
100
110
MissedMiles-Local
80
Missed Miles by Route- Express
Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May11 Jun 11
511 0 13.96 0 0 0 0 0
531 0 0 0 0 2.96 0 0
532 0 0 0 0 0 0 0
533 0 0 0 0 0 0 0
535 0 0 0 0 0 0 0
536 0
540 0 0 0 0 0 0 0
541 1.82 0 0 0 0 0 0
542 0 0 0 0 0 0 0
0
4
8
12
16
20Miss
edMiles-Ex
press
81
Total Missed Miles
July Aug Sep Oct Nov Dec Jan Feb Mar Apr May
FY11 175.68 99.39 99.73 80.20 110.17 55.43 90.74
FY10 120.23 113.67 155.78 75.69 143.84 114.89 256.09 146.68 91.97 179.22 136.41 63.05
0
50
100
150
200
250
300
Mis
se
dM
iles
82
Total Missed Trips
Jul Aug Sep Oct Nov Dec Jan Feb Mar April May June
FY11 4 0 0 0 0 0 1
FY10 0 0 0 0 1 2 3 1 0 2 0 0
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Mis
sed
Trip
s
83
Fixed Route On-Time PerformanceLocal
Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May 11 Jun 11
Local 93.96% 94.51% 93.95% 93.80% 94.26% 94.58% 93.91%
A Level - % or greater 94.5% 94.5% 94.5% 94.5% 94.5% 94.5% 94.5% 94.5% 94.5% 94.5% 94.5% 94.5%
B Level - % or greater 93.8% 93.8% 93.8% 93.8% 93.8% 93.8% 93.8% 93.8% 93.8% 93.8% 93.8% 93.8%
C Level - % or greater 93.0% 93.0% 93.0% 93.0% 93.0% 93.0% 93.0% 93.0% 93.0% 93.0% 93.0% 93.0%
D Level - % or greater 92.0% 92.0% 92.0% 92.0% 92.0% 92.0% 92.0% 92.0% 92.0% 92.0% 92.0% 92.0%
F Level - % or less 91.9% 91.9% 91.9% 91.9% 91.9% 91.9% 91.9% 91.9% 91.9% 91.9% 91.9% 91.9%
Measure 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90%
84.00%
86.00%
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
Pe
rce
nta
ge
of
Tim
ely
Se
rvic
eT
rip
s
84
Fixed Route Accidents Per 100,000 Miles
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
AFR 11 0.58 0.61 0.79 0.31 0.68 0.80 0.17 0.00 0.00 0.00 0.00 0.00
AFR 10 0.39 0.54 0.42 0.67 0.14 0.13 0.29 0.31 0.41 0.29 0.15 0.77
A Level - or less 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5
B Level - or less 0.90 0.90 0.90 0.90 0.90 0.90 0.90 0.90 0.90 0.90 0.90 0.90
C Level - or less 1.40 1.40 1.40 1.40 1.40 1.40 1.40 1.40 1.40 1.40 1.40 1.40
D Level - or less 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90
F Level - or greater 1.91 1.91 1.91 1.91 1.91 1.91 1.91 1.91 1.91 1.91 1.91 1.91
0.00
0.50
1.00
1.50
2.00
2.50
Accid
en
tsp
er
10
0,0
00
Mile
s
85
Number of Passenger CommentsPer 100,000 Boardings
Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May11 Jun 11
Comments per 100,000 Boardings 7.7 3.3 2.1 2.4 27.8 24.3 30.6 0.0 0.0 0.0 0.0 0.0
A Level - or less 8.5 8.5 8.5 8.5 8.5 8.5 8.5 8.5 8.5 8.5 8.5 8.5
B Level - or less 10.5 10.5 10.5 10.5 10.5 10.5 10.5 10.5 10.5 10.5 10.5 10.5
C Level - or less 13.0 13.0 13.0 13.0 13.0 13.0 13.0 13.0 13.0 13.0 13.0 13.0
D Level - or less 17.0 17.0 17.0 17.0 17.0 17.0 17.0 17.0 17.0 17.0 17.0 17.0
F Level - or greater 17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1 17.1
0.0
5.0
10.0
15.0
20.0
25.0
30.0
35.0
Com
ments
per100,0
00
Board
ings
86
Fixed Route Complaint Types
Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11 Feb 11 Mar 11 Apr 11 May11 Jun 11
Operator-Policy 19 19 30 20 23 20 28
Operator-Attitude 22 35 34 28 38 28 32
Operator-No Show 9 6 7 9 8 6 7
Operator-late/Early 35 39 47 49 40 40 58
Operator-Pass By 67 58 57 67 65 56 56
Operator-Hazardous 25 17 33 32 28 15 27
Operator-ADA 0 1 1 1 2 0 3
Operator-Injury 0 0 0 0 0 0 0
Detours/No Category 21 16 17 10 20 11 21
Kudos 14 15 23 24 11 18 18
Operator-Title VI 0 1 0 0 0 1 0
0
20
40
60
80
100
Num
berofC
omplaints
87
Dial-a-RideOperations
88
Dial-a-Ride Performance ResultsJanuary 2011
A-Level B-Level C-Level D-Level F-Level Results Grade
Increase or
(Decrease)
On-Time
ADA 96.0% + 93.6% - < 95.9%
91.5% - >
93.5% 90.0% - < 91.49% <89.9% 97.5% A $6,375
Indicator Value $6,375 $3,188 $0 ($1,593) ($3,187) $6,375
Productivity
Passengers per Hour 1.94+ 1.90-1.939 1.82-1.89 1.77-1.819 <1.769 1.79 D ($1,883)
Indicator Value $7,537 $3,769 $0 ($1,883) ($3,768) ($1,883)
Customer Service
# Valid complaints/1,000 passengers <.50 .51-1.09 1.11-1.50 1.59-2.00 >2.01 0.21 A $3,188
Indicator Value $3,188 $1,594 $0 ($796) ($1,593) $3,188
Preventable Accidents
Accidents per 100,000 miles <.50 .51-1.00 1.01-1.60 1.61-2.20 >2.21 0.00 A $4,150
Indicator Value $4,150 $2,075 $0 ($1,037) ($2,074) $4,150
$21,250 $10,625 $0 ($5,309) ($10,621) 11,830$
89
Dial-a-Ride Revenue Hours
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 10,114 10,354 10,485 10,524 10,133 10,325 10,813 0 0 0 0 0
FY10 11,572 10,834 10,916 11,144 10,515 11,304 10,560 10,216 11,182 10,755 10,110 10,059
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Re
ven
ue
Ho
urs
90
Dial-a-Ride Revenue Hours by Jurisdiction
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 1,571 1,490 1,536 1,573 1,575 1,554 1,649
Gilbert 952 1,160 1,153 1,201 1,094 1,185 1,317
Mesa 4,169 4,141 4,160 4,085 3,929 4,112 4,090
Scottsdale 1,758 1,712 1,784 1,863 1,803 1,754 1,914
Tempe 1,664 1,851 1,852 1,803 1,732 1,720 1,843
0
1,000
2,000
3,000
4,000
5,000
Re
ven
ue
Ho
urs
91
Dial-a-Ride Total Boardings
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 07 17,417 19,427 18,205 19,489 18,272 17,770 18,992 18,062 20,540 19,148 19,706 19,022
FY 08 18,794 20,510 18,778 21,639 19,623 18,740 20,321 19,728 20,156 20,509 19,514 19,021
FY 09 20,953 21,051 21,362 23,198 20,120 21,705 21,377 20,356 22,704 22,055 20,884 21,928
FY 10 21,894 21,038 20,948 20,921 19,288 20,770 19,468 19,039 21,208 20,580 19,283 19,513
FY 11 18,916 19,739 20,013 19,482 18,932 18,852 19,357
11,000
13,000
15,000
17,000
19,000
21,000
23,000
25,000
Pa
sse
ng
erB
oa
rdin
gs
92
Dial-a-Ride Boardings by Jurisdiction
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 2,768 2,908 2,957 2,954 2,857 2,827 3,059
Gilbert 1,642 1,921 1,928 2,019 1,969 2,017 2,147
Mesa 7,927 8,144 8,306 7,770 7,588 7,777 7,775
Scottsdale 3,328 3,359 3,380 3,376 3,339 3,156 3,207
Tempe 2,843 3,093 3,041 2,976 2,807 2,766 2,810
0
2,000
4,000
6,000
8,000
10,000
12,000
Pa
sse
ng
erB
oa
rdin
gs
93
ADA Dial-a-Ride Boardings by Jurisdiction
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 1,661 1,698 1,744 1,870 1,791 1,795 1,904
Gilbert 1,586 1,860 1,876 1,954 1,924 1,965 2,087
Mesa 7,499 7,706 7,928 7,386 7,242 7,466 7,428
Scottsdale 1,620 1,825 1,862 1,847 1,882 1,849 1,884
Tempe 1,790 1,941 1,886 1,857 1,723 1,717 1,772
01,0002,0003,0004,0005,0006,0007,0008,0009,000
AD
AP
as
se
ng
ers
by
Cit
y
94
Dial-a-Ride non ADA Boardings byJurisdiction
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 1,107 1,210 1,213 1,084 1,066 1,032 1,155
Gilbert 56 61 52 65 45 52 60
Mesa 428 438 378 384 346 311 347
Scottsdale 1,708 1,534 1,518 1,529 1,457 1,307 1,323
Tempe 1,053 1,152 1,155 1,119 1,084 1,049 1,038
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Non-A
DA
Pass
engers
by
City
95
Percentage of Trips Taken by ADA Certified
Chandler Gilbert Mesa Scottsdale Tempe EVDAR
FY 08 88.4% 92.9% 99.4% 78.1% 83.7% 91.8%
FY 09 81.9% 86.1% 98.9% 71.4% 77.8% 87.6%
FY 10 80.0% 94.3% 99.1% 63.7% 75.5% 86.4%
FY 11 80.6% 99.2% 98.9% 75.4% 73.3% 88.2%
50.0%
55.0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
Tri
ps
by
AD
AC
ert
96
Dial-a-Ride ADA Boardings by JurisdictionChandler
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,661 1,698 1,744 1,870 1,791 1,795 1,904
FY10 2,128 1,980 1,984 2,074 1,860 2,108 1,977 1,830 2,106 2,002 1,793 1,768
0
500
1,000
1,500
2,000
2,500
Board
ings
97
Dial-a-Ride non ADA Boardings by JurisdictionChandler
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,107 1,210 1,213 1,084 1,066 1,032 1,155
FY10 1,123 1,184 1,089 1,071 952 1,063 1,014 953 1,115 1,143 1,028 1,057
0
200
400
600
800
1,000
1,200
1,400
Bo
ard
ing
s
98
Monthly Trips Non-ADA Certified-Chandler
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Avg Daily- FY11 13.77 14.59 14.73 13.19 16.91 14.82 15.76
FY11 342 345 350 316 415 359 425
0
50
100
150
200
250
300
350
400
450#
Month
lyT
rips
99
Average Weekday Trips Non-ADA Certified- Chandler
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
Avg Daily-FY11 13.77 14.59 14.73 13.19 16.91 14.82 15.76
0
5
10
15
20
25
30A
ve
rag
eW
ee
kd
ay
Tri
ps
100
Dial-a-Ride ADA Boardings by JurisdictionGilbert
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,586 1,860 1,876 1,954 1,924 1,965 2,087
FY10 1,683 1,640 1,669 2,020 1,875 2,104 1,982 1,857 1,991 1,841 1,833 1,749
0
500
1,000
1,500
2,000
2,500
Bo
ard
ing
s
101
Dial-a-Ride non ADA Boardings by JurisdictionGilbert
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 56 61 52 65 45 52 60
FY10 665 615 613 99 95 85 75 65 99 104 80 70
0
100
200
300
400
500
600
700
Board
ings
102
Dial-a-Ride ADA Boardings by JurisdictionMesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 7,499 7,706 7,928 7,386 7,242 7,466 7,428
FY10 8,481 8,539 8,530 8,764 7,853 8,619 7,866 7,961 8,960 8,648 7,998 8,185
0
2,000
4,000
6,000
8,000
10,000
Bo
ard
ing
s
103
Dial-a-Ride non ADA Boardings by JurisdictionMesa
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 11 428 438 378 384 346 311 347
FY 10 649 606 672 479 602 498 491 389 440 396 481 360
0
100
200
300
400
500
600
700
800
Board
ings
104
Dial-a-Ride ADA Boardings by JurisdictionScottsdale
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,620 1,825 1,862 1,847 1,882 1,849 1,884
FY10 2,165 1,837 1,873 1,858 1,656 1,762 1,681 1,63 1,768 1,819 1,58 1,710
0
500
1,000
1,500
2,000
2,500
Bo
ard
ing
s
105
Dial-a-Ride non ADA Boardings by JurisdictionScottsdale
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,708 1,534 1,518 1,529 1,457 1,307 1,323
FY10 1,675 1,534 1,533 1,541 1,649 1,641 1,654 1,549 1,760 1,664 1,705 1,713
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Bo
ard
ing
s
106
Dial-a-Ride ADA Boardings by JurisdictionTempe
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,790 1,941 1,886 1,857 1,723 1,717 1,772
FY10 2,197 2,051 2,002 1,972 1,811 1,914 1,734 1,791 1,918 1,939 1,809 1,893
0
500
1,000
1,500
2,000
2,500
Bo
ard
ing
s
107
Dial-a-Ride non ADA Boardings by JurisdictionTempe
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY11 1,053 1,152 1,155 1,119 1,084 1,049 1,038
FY10 1,128 1,052 983 1,043 935 976 994 1,01 1,051 1,024 970 1,008
0
200
400
600
800
1,000
1,200
1,400
Bo
ard
ing
s
108
Dial-a-Ride Passengers Per Hour
July Aug Sept Oct Nov Dec Jan Feb March April May June
FY 11 1.87 1.91 1.91 1.85 1.87 1.83 1.79
FY 10 1.93 1.97 1.95 1.91 1.87 1.87 1.88 1.90 1.93 1.95 1.94 1.98
A Level 1.94 1.94 1.94 1.94 1.94 1.94 1.94 1.94 1.94 1.94 1.94 1.94
B Level 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90 1.90
C Level 1.69 1.69 1.69 1.69 1.69 1.69 1.69 1.69 1.69 1.69 1.69 1.69
D Level 1.77 1.77 1.77 1.77 1.77 1.77 1.77 1.77 1.77 1.77 1.77 1.77
F Level 1.76 1.76 1.76 1.76 1.76 1.76 1.76 1.76 1.76 1.76 1.76 1.76
1.50
1.60
1.70
1.80
1.90
2.00
2.10
Pa
sse
ng
ers
Pe
rHo
ur
109
Dial-a-Ride Boardings Per Revenue Hourby Jurisdiction
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 1.76 1.95 1.93 1.88 1.81 1.82 1.86 0.00 0.00 0.00 0.00 0.00
Gilbert 1.73 1.66 1.67 1.68 1.80 1.70 1.63 0.00 0.00 0.00 0.00 0.00
Mesa 1.90 1.97 2.00 1.90 1.93 1.89 1.90 0.00 0.00 0.00 0.00 0.00
Scottsdale 1.89 1.96 1.89 1.81 1.85 1.80 1.68 0.00 0.00 0.00 0.00 0.00
Tempe 1.71 1.67 1.64 1.65 1.62 1.61 1.52 0.00 0.00 0.00 0.00 0.00
Measure 1.78 1.78 1.78 1.78 1.78 1.78 1.78 1.78 1.78 1.78 1.78 1.78
0.00.20.40.60.81.01.21.41.61.82.02.2
Bo
ard
ing
sp
erR
ev.
Ho
ur
110
Dial-a-Ride ADA On Time Performance
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
ADA 97.9% 96.6% 94.6% 96.2% 97.1% 97.2% 97.5%
A Level 96.0% 96.0% 96.0% 96.0% 96.0% 96.0% 96.0% 96.0% 96.0% 96.0% 96.0% 96.0%
B Level 93.6% 93.6% 93.6% 93.6% 93.6% 93.6% 93.6% 93.6% 93.6% 93.6% 93.6% 93.6%
C Level 91.5% 91.5% 91.5% 91.5% 91.5% 91.5% 91.5% 91.5% 91.5% 91.5% 91.5% 91.5%
D Level 90.0% 90.0% 90.0% 90.0% 90.0% 90.0% 90.0% 90.0% 90.0% 90.0% 90.0% 90.0%
Measure 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90%
0.80
0.82
0.84
0.86
0.88
0.90
0.92
0.94
0.96
0.98
1.00
Pe
rce
nta
ge
ofT
imle
yTr
ips
111
Dial-a-Ride non-ADA on Time Performance
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY 2011 98.9% 97.7% 97.1% 97.9% 97.6% 98.8% 98.7%
FY 2010 98.7% 97.9% 98.6% 98.3% 98.6% 98.5% 98.8% 98.1% 98.5% 98.5% 98.1% 98.4%
FY 2009 96.5% 95.8% 95.2% 95.1% 95.6% 96.2% 97.0% 97.9% 98.0% 97.9% 98.7% 98.0%
0.80
0.82
0.84
0.86
0.88
0.90
0.92
0.94
0.96
0.98
1.00
Pe
rce
nta
ge
ofT
imle
yTr
ips
112
Dial-a-Ride ADA On Time by Jurisdiction
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 97.8% 96.5% 95.1% 96.5% 98.1% 98.1% 97.4%
Gilbert 97.5% 96.9% 95.7% 96.8% 97.9% 98.1% 97.7%
Mesa 98.5% 97.3% 95.4% 96.8% 97.9% 97.8% 98.0%
Scottsdale 96.9% 95.0% 91.9% 95.0% 94.0% 95.0% 96.3%
Tempe 96.9% 95.0% 92.7% 94.8% 95.3% 95.4% 96.6%
EVDAR 97.9% 96.6% 94.6% 96.2% 97.1% 97.2% 97.5%
80.0%82.0%84.0%86.0%88.0%90.0%92.0%94.0%96.0%98.0%
100.0%
AD
AO
n-T
ime
by
City
113
Dial-a-Ride non ADA On Time by Jurisdiction
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 99.2% 98.1% 97.8% 98.4% 98.8% 99.3% 98.9%
Gilbert 100.0% 94.8% 98.0% 95.2% 100.0% 100.0% 100.0%
Mesa 99.5% 98.6% 98.6% 98.9% 98.2% 99.3% 99.4%
Scottsdale 98.6% 97.1% 96.2% 97.6% 96.9% 98.6% 98.5%
Tempe 98.7% 98.0% 97.1% 97.8% 96.9% 98.2% 98.5%
EVDAR 98.9% 97.7% 97.1% 97.9% 97.6% 98.8% 98.7%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Non-A
DA
On-T
ime
by
City
114
Dial-a-Ride Complaints Per 1,000 Boardings
July Aug Sept Oct Nov Dec Jan Feb March April May June
FY 11 0.2 0.2 0.5 0.2 0.4 0.1 0.2
FY 10 0.3 0.2 0.2 0.3 0.2 0.1 0.3 0.1 0.2 0.3 0.4 0.2
A Level 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
B Level 1.09 1.09 1.09 1.09 1.09 1.09 1.09 1.09 1.09 1.09 1.09 1.09
C Level 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50 1.50
D Level 2.00 2.00 2.00 2.00 2.00 2.00 2.00 2.00 2.00 2.00 2.00 2.00
0.0
0.5
1.0
1.5
2.0
2.5
Com
pla
ints
per1
,000
Board
ings
115
Dial-a-Ride Ride Time
July Aug Sept Oct Nov Dec Jan Feb March April May June
FY 08 94.7% 94.9% 94.6% 94.7% 93.8% 96.2% 94.3% 94.6% 94.3% 93.8% 94.3% 94.8%
FY 09 94.7% 94.5% 94.0% 94.2% 94.5% 95.1% 95.1% 94.1% 94.2% 94.5% 94.2% 95.1%
FY 10 95.4% 94.3% 93.7% 94.2% 94.7% 94.8% 95.3% 94.1% 93.8% 94.5% 94.7% 95.4%
FY 11 96.1% 95.6% 94.1% 95.2% 97.0% 95.4% 95.3%
83%
86%
89%
92%
95%
98%
Rid
eTi
me
Sta
nd
ard
Me
t
116
Dial-a-Ride Appointment on Time
July Aug Sept Oct Nov Dec Jan Feb March April May June
FY 07 91.2% 88.8% 85.5% 88.4% 90.0% 90.7% 91.1% 94.3% 94.2% 92.8% 92.5% 92.6%
FY 08 94.1% 94.4% 93.8% 94.3% 92.8% 94.2% 92.6% 92.3% 94.2% 93.3% 94.4% 95.3%
FY 09 95.8% 94.8% 93.2% 93.7% 93.3% 95.2% 95.2% 94.0% 95.5% 97.1% 97.1% 97.3%
FY 10 97.1% 95.5% 96.2% 96.3% 94.7% 95.4% 97.0% 96.1% 96.7% 97.4% 95.1% 91.0%
FY 11 97.7% 97.1% 96.1% 97.1% 95.5% 97.5% 96.9%
83%
86%
89%
92%
95%
98%
Ap
po
intm
en
tOn
Tim
eS
tan
da
rdM
et
117
Dial-a-Ride Accidents Per 100,000 Miles
July Aug Sept Oct Nov Dec Jan Feb March April May June
FY 11 1.07 0.00 0.49 0.00 1.05 0.25 0.00
FY 10 0.00 0.60 0.00 0.60 0.00 0.50 0.50 0.00 0.29 0.26 0.00 0.27
A Level 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50
B Level 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
C Level 1.60 1.60 1.60 1.60 1.60 1.60 1.60 1.60 1.60 1.60 1.60 1.60
D Level 2.20 2.20 2.20 2.20 2.20 2.20 2.20 2.20 2.20 2.20 2.20 2.20
0.0
0.5
1.0
1.5
2.0
2.5
Acc
ide
nts
pe
r10
0,0
00
mile
s
118
Non-ADA Denials by City
Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11
Chandler 38 67 27 33 90 87 64
Gilbert 1 7 0 0 9 8 5
Mesa 17 55 6 5 63 49 53
Scottsdale 41 155 67 121 252 175 189
Tempe 44 71 36 57 83 91 57
Phx/PV/County 5 16 1 0 6 6 2
0
20
40
60
80
100
120
140
160
180
200
220
240
260
Non
-AD
AD
enia
lsby
City
119
Ride Choice
120
Chandler- Cab Coupon Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 1 16 9 17 31 14 47 13 29
FY 08 10 0 41 40 57 48 24 46 41 49 54 74
FY 09 108 138 91 73 97 87 83 119 94 89 118 119
FY 10 137 76 50 115 140 169 122 113 136 102 142 157
FY 11 125 139 119 121 114 204 159
50
100
150
200
250
300
121
Chandler- Cab Coupon Books Distributed
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 2 22 12 24 42 19 64 18 40
FY 08 55 42 12 42 48 48 26 36 46 56 56 137
FY 09 162 84 147 161 90 106 153 130 121 72 118 129
FY 10 74 136 220 161 194 177 162 135 143 174 148 296
FY 11 170 194 160 168 194 208 231
50
100
150
200
250
300
122
Chandler Voucher Cab Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 10 34 77 113 101 97 96 134 107 91 190 157
FY 11 217 194 218 178 258 272 254
0
50
100
150
200
250
300
123
Gilbert- Cab Coupon Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 31 41 54 29 41
FY 08 31 55 72 102 66 104 61 52 88 58 123 117
FY 09 169 163 91 150 203 207 145 165 222 208 189 212
FY 10 157 199 248 206 191 248 225 215 261 282 214 269
FY 11 386 357 423 252 497 592 477
0
100
200
300
400
500
600
124
Gilbert- Cab Coupon Books Distributed
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 31 41 54 29 41
FY 08 31 55 72 102 66 104 61 52 88 58 123 117
FY 09 189 268 170 188 231 160 224 285 235 208 191 296
FY 10 301 298 291 302 334 270 326 271 300 442 416 390
FY 11 508 478 525 535 526 576 590
0
100
200
300
400
500
600
125
Gilbert Voucher Cab Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 10 245 305 263 204 399 333 388 - - - - -
FY 11 298 357 305 251 451 374 440
0
100
200
300
400
500
126
Mesa- Cab Coupon Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 465 482 490 484 506 480 492 438 748 756 702 863
FY 08 825 816 1,743 1,505 1,376 1,389 1,351 1,408 1,498 1,025 1,427 1,759
FY 09 2,015 1,776 1,723 1,670 1,709 2,169 1,643 1,644 2,035 1,828 1,947 2,241
FY 10 1,762 1,645 1,702 1,837 1,722 2,096 1,757 1,645 1,771 1,777 1,955 2,362
FY 11 1,861 1,690 1,727 1,987 2,008 2,132 2,740
0
500
1000
1500
2000
2500
127
Mesa- Cab Coupon Books Distributed
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 639 663 674 665 696 660 670 602 1029 1039 965 1187
FY 08 1,148 1,122 1,081 1,357 1,118 1,366 1,188 1,174 1,219 1,445 1,590 1,599
FY 09 1,658 1,634 1,608 1,584 1,470 1,553 1,894 1,664 1,517 1,467 1,776 1,932
FY 10 2,193 1,715 1,621 1,574 1,708 2,075 1,846 1,614 1,532 1,863 2,016 2,407
FY 11 2,095 1,924 2,067 2,016 2,120 2,189 2,358
0
500
1000
1500
2000
2500
128
Mesa- Reimbursement Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 2,105 2,319 2,410 2,392 2,471 2,260 2,270 1,971 2,583 2,352 2,409 2,418
FY 08 2,285 2,241 1,879 2,275 2,916 2,913 2,307 2,415 2,710 2,410 2,348 2,422
FY 09 2,561 2,995 2,886 3,150 3,636 3,490 3,422 3,413 3,553 3,351 3,729 3,478
FY 10 4,085 3,802 3,817 4,561 4,040 4,450 4,542 3,904 4,276 4,496 4,249 4,174
FY 11 4,320 4,132 4,784 5,438 4,868 5,294 5,207
2000
3000
4000
5000
6000
129
Mesa- Miles Reimbursed
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 07 11,869 12,837 13,072 13,084 14,440 13,145 12,998 11,313 14,057 13,582 14,099 13,358
FY 08 13,074 12,032 12,025 13,649 18,157 18,157 14,586 15,697 18,325 15,741 16,084 17,017
FY 09 17,761 20,091 19,478 21,504 24,231 22,922 24,201 24,007 24,948 24,414 25,771 25,227
FY 10 29,048 28,687 26,987 32,192 31,405 33,440 34,175 30,313 32,983 34,324 32,674 32,012
FY 11 33,150 30,721 37,622 39,769 39,263 40,547 39,098
10000
15000
20000
25000
30000
35000
40000
45000
130
Mesa Voucher Cab Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June
FY 09 208 175 122 166 169 115 178 112 380 113 253 219
FY 10 360 305 310 241 488 403 500 739 897 664 779 1,007
FY 11 1,026 940 779 759 1,070 757 1,315 0 0 0 0 0
0
300
600
900
1200
131
Mesa- Average Miles Per Trip Reimbursed
July Aug Sept Oct Nov Dec Jan Feb Mar April May June Aver
FY 07 5.64 5.54 5.42 5.47 5.84 5.82 5.73 5.74 5.44 5.77 5.85 5.52 5.65
FY 08 5.72 5.37 6.40 6.00 6.23 6.23 6.32 6.50 6.76 6.53 6.85 7.03 6.34
FY 09 6.94 6.71 6.75 6.83 6.66 6.57 7.07 7.03 7.02 7.29 6.91 7.25 6.92
FY 10 7.11 7.55 7.07 7.06 7.77 7.51 7.52 7.76 7.71 7.63 7.69 7.67 7.51
FY 11 7.67 7.43 7.86 7.31 8.07 7.66 7.51 0.00 0.00 0.00 0.00 0.00 7.64
4.50
5.00
5.50
6.00
6.50
7.00
7.50
8.00
8.50
132
Tempe- Cab Coupon Trips
July Aug Sept Oct Nov Dec Jan Feb Mar April May June Aver
FY 08 0 13 8 2 23 12 26 16 25 22 29 47 19
FY 09 46 26 27 34 41 43 92 71 68 130 90 67 61
FY 10 73 119 92 81 79 106 115 136 138 161 217 177 125
FY 11 183 266 237 245 256 316 213 245
0
100
200
300
400
133
Tempe- Cab Coupon Books Distributed
July Aug Sept Oct Nov Dec Jan Feb Mar April May June Aver
FY 08 0 18 35 21 21 26 30 30 25 60 49 64 32
FY 09 48 88 80 76 144 126 116 116 162 108 102 106 106
FY 10 116 160 122 129 138 199 201 226 208 299 292 305 200
FY 11 383 343 403 379 343 383 303 362
0
50
100
150
200
250
300
350
400
450
134
Tempe Voucher Cab Trips
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June Aver
FY 10 75 124 60 208 111 125 138 138 161 150 128 129
FY 11 126 101 98 104 188 192 189 143
0
50
100
150
200
250
300
135
Maintenance Activities
136
Maintenance Performance ResultsJanuary 2011
A-Level B-Level C-Level D-Level F-Level
Maintenance
Scoring Weight Score TotalMiles between Roadcalls
Fixed Route 30,000+ 25,000 - 29,999 25,000 - 20,001 20,000 - 15,001 <15,000 30513 A $3,984
Dial-a-Ride 34,000+ 28,000 - 33,999 21,999 - 27,999 22,000 - 15,999 <15,998 31040 B $1,993
Fixed Route $3,984 $1,993 $0.00 -$996 -$1,993
Dial-a-Ride $3,984 $1,993 $0.00 -$996 -$1,993
Deferred Maintenance
Defferred work lines not complete by next PMI cycle. 0 - 35 36 - 72 73 - 110 111 - 147 148> 9.0 A $23,907
$23,907 $17,930 $0.00 -$8,965 -$17,930
Measure Values $31,875 $15,938 $0 ($7,969) ($15,938) Total $29,884
137
Road Call Parts and Labor
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $5,562 $3,195 $4,175 $2,213 $2,641 $3,327 $2,570
FY10 $8,182 $4,943 $7,200 $4,403 $6,380 $3,760 $3,333 $2,947 $5,771 $3,635 $3,830 $3,816
FY09 $9,287 $11,503 $6,857 $4,752 $5,655 $5,578 $5,578 $3,907 $6,431 $6,946 $6,016 $4,773
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
Ro
ad
Ca
lls
138
Total Fixed Route Miles
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 637,120 611,684 585,194 590,850 493,753 576,211 549,232
FY10 715,885 690,623 674,230 693,722 646,938 714,819 643,142 594,765 682,331 677,334 639,023 651,964
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
Mile
s
139
Total Dial-a-Ride Miles
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 179,195 181,055 173,032 169,798 134,978 191,540 186,239
FY10 218,169 205,983 204,740 205,167 190,665 213,637 198,615 190,418 218,608 197152 182,834 186,173
0
50,000
100,000
150,000
200,000
250,000
Mile
s
140
Maintenance Labor Hours
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
PM FY10 1,176 1,267 1,210 1,399 1,156 1,135 1,389 1,322 1,414 1,508 1,480 1,450
Repair FY10 3,278 3,204 2,993 4,486 2,605 2,588 3,439 3,184 3,602 3,541 3,717 3,481
PM FY11 1,121 1,427 1,337 1,243 1,260 1,231 1,330
Repair FY11 4,859 4,954 4,610 3,838 3,652 3,859 3,972
0
1,000
2,000
3,000
4,000
5,000
6,000
141
Maintenance Labor Costs
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
PM FY10 $56,325 $67,583 $59,927 $65,564 $52,065 $50,931 $62,113 $60,861 $66,103 $66,978 $67,553 $67,585
Repair FY10 $171,205 $225,141 $162,790 $238,887 $169,942 $152,450 $162,579 $154,494 $189,811 $168,543 $164,499 $184,725
PM FY11 $53,014 $72,356 $65,647 $60,455 $62,005 $54,504 $61,488
Repair FY11 $230,843 $269,247 $247,344 $203,731 $179,266 $206,454 $195,992
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
142
Maintenance Parts Transactions
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 7,639 8,744 8,285 7,252 6,876 7,308 7,966
FY10 9,215 10,267 9,818 9,552 8,761 8,441 8,574 8,437 8,812 9,066 3,349 8,732
FY09 8,074 8,431 8,783 9,421 8,511 8,492 8,341 7,427 9,710 9,074 9,103 9,771
0
2,000
4,000
6,000
8,000
10,000
12,000
Pa
rts
Iss
ue
d
143
Maintenance Parts Costs
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June
FY11 $285,371 $313,849 $272,974 $236,110 $185,899 $214,224 $207,028
FY10 $241,830 $242,063 $235,283 $267,385 $222,006 $196,671 $220,315 $208,388 $232,542 $211,874 $205,461 $225,326
FY09 $197,440 $219,819 $242,515 $238,294 $234,755 $170,025 $174,871 $153,150 $206,188 $198,002 $222,524 $241,418
$10,000
$60,000
$110,000
$160,000
$210,000
$260,000
$310,000
$360,000
Pa
rts
Co
st
144
Buzz Circulator Maintenance Cost Per Mile
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $0.76 $1.41 $1.57 $0.97 $0.61 $0.21 $0.43
FY10 $0.46 $0.44 $0.33 $0.48 $0.77 $0.57 $0.98 $0.61 $0.76 $0.57 $1.00 $0.98
FY09 $0.66 $0.85 $0.25 $0.41 $0.31 $0.48
$0.00
$0.20
$0.40
$0.60
$0.80
$1.00
$1.20
$1.40
$1.60
$1.80
Cost
s
145
2001 CNG NABI Cost Per Mile
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $1.45 $1.76 $1.58 $0.87 $1.67 $1.71 $1.30
FY10 $1.38 $0.95 $1.22 $0.92 $0.97 $1.03 $1.26 $1.63 $1.19 $1.22 $0.92 $1.17
$0.00
$0.20
$0.40
$0.60
$0.80
$1.00
$1.20
$1.40
$1.60
$1.80
$2.00
Co
sts
146
2006 New Flyer Cost Per Mile
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $0.83 $0.87 $0.94 $0.68 $0.59 $0.53 $0.87
FY10 $0.58 $0.67 $0.64 $0.76 $0.79 $0.49 $0.68 $0.66 $0.54 $0.65 $0.68 $0.60
FY09 $0.42 $0.36 $0.48 $0.66 $0.56 $0.46 $0.54 $0.06 $0.51 $0.46 $0.61 $0.53
$0.00
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
$0.70
$0.80
$0.90
$1.00
Co
sts
147
2008 CNG New Flyer Cost Per Mile
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $0.48 $0.52 $0.48 $0.57 $0.52 $0.51 $0.59
FY10 $0.34 $0.63 $0.31 $0.23 $0.28 $0.24 $0.33 $0.31 $0.35 $0.30 $0.38 $0.41
FY09 $0.00 $0.19 $0.21 $0.21 $0.28 $0.22 $0.23 $0.25 $0.25 $0.26 $0.34 $0.38
$0.00
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
$0.70
Co
sts
148
2008 Diesel New Flyer BRT Cost Per Mile
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $0.48 $0.74 $0.62 $0.60 $0.82 $0.56 $0.63
FY10 $0.20 $0.26 $0.30 $0.33 $0.25 $0.32 $0.41 $0.43 $0.43 $0.38 $0.38 $0.47
FY09 $0.40 $0.13 $0.15 $0.19 $0.22 $0.38 $0.33
$0.00
$0.10
$0.20
$0.30
$0.40
$0.50
$0.60
$0.70
$0.80
$0.90
Co
sts
149
2006 CNG NABI Artic Cost Per Mile
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $1.61 $1.44 $1.69 $1.16 $1.05 $2.17 $1.39
FY10 $0.58 $1.13 $1.07 $1.07 $1.74 $0.93 $0.88 $2.00 $1.04 $0.95 $0.86 $0.88
FY09 $0.90 $1.01 $0.94 $0.81 $1.07 $1.15 $1.19 $1.01 $1.45 $1.38 $2.45 $1.68
$0.00
$0.50
$1.00
$1.50
$2.00
$2.50
$3.00
Co
sts
150
2009 CNG New Flyer Cost Per Mile
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $0.36 $0.41 $0.35 $0.33 $0.40 $0.38 $0.28
FY10 $0.28 $0.14 $0.14 $0.21 $0.20 $0.20 $0.23 $0.20 $0.26 $0.26 $0.24 $0.27
$0.00
$0.05
$0.10
$0.15
$0.20
$0.25
$0.30
$0.35
$0.40
$0.45
Co
sts
151
Fuel Costs
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
CNG FY11 $154,932 $153,064 $144,275 $133,098 $119,381 $126,900 $104,421
Diesel FY11 $115,038 $100,092 $99,987 $105,932 $133,269 $135,275 $112,752
CNG FY10 $139,167 $115,798 $134,757 $121,324 $131,695 $117,323 $118,708 $109,363 $120,113 $114,248 $119,261 $148,294
Diesel FY10 $93,750 $123,063 $101,868 $89,531 $97,211 $113,865 $77,144 $95,455 $118,186 $82,801 $99,355 $97,866
CNG FY09 $183,576 $204,555 $257,012 $255,898 $278,035 $215,592 $176,873 $128,497 $56,855. $17,341 $18,401 $160,929
Diesel FY09 $288,077 $160,983 $153,267 $147,585 $82,702 $82,168 $84,672 $91,920 $76,702. $96,775 $99,266 $130,941
$10,000
$60,000
$110,000
$160,000
$210,000
$260,000
$310,000
Co
sts
152
Fuel Consumption
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
CNG - gge FY11 207,091 199,590 194,304 174,505 135,430 164,542 146,067
Diesel - gallons FY11 44,630 37,546 37,762 37,671 45,583 44,984 37,347
CNG - gge FY10 204,957 192,750 210,022 186,545 189,860 169,134 181,004 168,635 169,020 174,219 194,587 197,557
Diesel - gallons FY10 44,897 52,217 44,846 37,557 37,488 45,288 30,161 37,972 45,297 29,681 37,690 37,637
CNG - gge FY09 155,666 173,018 200,888 191,628 206,806 160,354 155,615 169,423 166,601 170,369 180,808 194,974
Diesel - gallons FY09 67,277 44,576 44,300 52,100 37,562 45,251 45,107 52,615 45,609 52,912 52,527 60,101
30,000
50,000
70,000
90,000
110,000
130,000
150,000
170,000
190,000
210,000
230,000
Ga
llon
s
153
Facility Activities
154
KWH East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
KWH FY11 344,659 333,236 364,025 335,122 353,527 326,043 282,690
KWH FY10 351,573 190,950 214,808 313,387 334,610 299,871 310,108 211,378 203,763 210,384 212,246 202,130
100,000
125,000
150,000
175,000
200,000
225,000
250,000
275,000
300,000
325,000
350,000
375,000
KW
H
155
Electrical Costs East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $40,114 $35,992 $39,016 $31,860 $30,289 $27,768 $24,656
FY10 $38,001 $33,907 $35,430 $27,495 $26,425 $24,195 $25,185 $26,861 $25,406 $21,227 $36,737 $24,948
$0
$5,000
$10,000
$15,000
$20,000
$25,000
$30,000
$35,000
$40,000
$45,000
Ele
ctr
ica
lCo
st
156
Natural Gas Consumption East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
GGE FY11 102 111 139 1,069 9,927 9,476 14,044
GGE FY10 78 78 135 669 6,463 14,097 12,952 14,603 9,407 6,316 1,111 86
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
11,000
12,000
13,000
14,000
15,000
GG
E
157
Natural Gas Costs East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $127 $139 $303 $1,336 $12,408 $11,845 $17,555
FY10 $212 $210 $280 $907 $7,654 $16,350 $14,552 $18,254 $11,759 $5,098 $1,378 $107
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
$18,000
$20,000
Na
tura
lGa
s
158
Water Per 1,000 Gallons
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 688 647 648 483 386 398 409
FY10 856 876 944 814 685 623 603 419 383 676 688 741
0
100
200
300
400
500
600
700
800
900
1,000
Gallo
ns
X1,0
00
159
Sewer Costs East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $1,509 $1,371 $1,444 $885 $537 $677 $637
FY10 $2,231 $2,395 $2,299 $2,100 $1,551 $1,371 $1,285 $694 $716 $1,618 $1,410 $1,727
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
Se
we
rCo
sts
160
Refuse Costs East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $684 $686 $692 $696 $700 $702 $700
FY10 $802 $668 $643 $669 $671 $671 $671 $672 $672 $690 $688 $686
$0
$100
$200
$300
$400
$500
$600
$700
$800
$900
Re
fuse
Co
sts
161
Water Costs East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $1,779 $1,763 $1,740 $1,341 $1,081 $1,111 $1,138
FY10 $2,365 $2,519 $2,754 $2,304 $1,714 $1,571 $1,524 $1,004 $1,016 $1,770 $1,779 $1,962
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
Wa
ter
Co
sts
162
Repair Costs East Mesa Facility
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
FY11 $12,656 $8,603 $7,345 $2,976 $1,524 $2,559 $3,798
FY10 $5,243 $7,152 $13,123 $7,292 $6,305 $3,425 $7,911 $3,158 $3,985 $7,183 $9,077 $10,683
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
Re
pa
irC
os
ts
