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East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Revenues & Benefits Forum Presentation
Shepway District Council
28th January 2010
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Juli Oliver-Smith
Head of East Kent HR Partnership
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
East Kent HR PartnershipEast Kent HR Partnership
The beginning…………….
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
The EKHRP Journey
• Why – Project Drivers• Objectives of The Partnership• Business Case and beyond• Service Delivery model and
Approach• Organisational Structure• Where are we now?
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Why - Project Drivers
• At least 3 of the councils needed replacement payroll systems & joint working lead to better procurement terms.
• Modern IT systems provide much better staff and management reporting and information.
• A single system is managed more efficiently than having each council manage its own system.
• The agenda for policy development continues to grow and therefore the development of new policies or revision of existing policies once for use four times has to deliver efficiencies.
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Why - Project Drivers
• All the partner organisations had experienced difficulties recruiting and retaining qualified/experienced HR professionals.
• The payroll service in each district relied on one or two people and there is, therefore, a need to increase resilience.
In addition:• There was a consensus amongst all partners that a shared
service was the way forward in addressing the drivers.
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Objectives of the Partnership
• Efficiency Savings• Increased service resilience• Aligned business processes• HR / Payroll (self service functionality & timely
management information)• Larger pool of HR expertise & specialists• Greater buying / procuring power
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Business Case & Beyond
In the longer term:…….• A common job evaluation scheme.• Standard policies for all the partner organisations.• Greater development and career opportunities for staff in the
shared service.• Greater development and career opportunities for staff in
each authority.• A quality training programme that meets the needs of the
partners, staff and managers on a timely basis.• Standardised terms and conditions across the East Kent
authorities.
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Service Delivery Model and Approach
• Started role on 1st September 2009• Set Cost Envelope• Lots of work/analysis had been done• How (and what) would we deliver?
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Support Tier PyramidSupport Tier Pyramid
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Service DeliveryService Delivery
Business Support
Case Consultants HR Administration
One Touch Consultancy
Elapsed time, pro-active, cyclical and project based service initiated by customers and HR directly
Real time, immediate need service initiated by customers
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Business Support
Case Consultants HR Administration
One Touch ConsultancyFlexible Workforce
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
East Kent HR PartnershipEast Kent HR PartnershipHead of EKHRPJuli Oliver-Smith
Case & Consultancy
ManagerJulia Crawford
HR Operations Manager
Sonia Clark
Business Support & Change
Management Consultant
Charlie Greenway
Business Support Analyst
Sara Locking
Case Consultants ER Case Consultants L&D Case Consultants H&SOTC Coach
OTC Advisors HR Administrators
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
The New Service
• Advice available at time of need• Support available on site when necessary Resilience within
team to respond to peaks and troughs of demand• Wide range of experience and expertise across all services
offered with access to external support as necessary• Development of self service functionality for managers and
staff
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Where are we now?
04 J
anua
ry 2
010
Case Consultancy
HR Admin
One Touch ConsultancyF
ebru
ary
2010
June
201
0
HR / Payroll system
Phase 1 – back office system
Phase 2 - self service
East Kent Human Resources Partnership
Partnering the business to deliver service excellence through people
Questions