Embed Size (px)
Citation preview
E-TICKETING IMPLEMENTATION
Vladimir Tepikin
Reservations Systems Manager
Ukraine International Airlines
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Ukraine International Airlines
Origin• Created 1992 – 1 year
after Independence• One of first companies
with foreign investment• Training to highest
international standards• Commenced operations
using two new Boeing 737-400 aircraft
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Objectives• Introduce advanced technology and management
methods• Attract direct Western investment• Expand relations between Ukraine and foreign
countries• Integrate Ukraine's air transport into the international
network• Earn profits
ALL ACHIEVED
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
UIA Route Network23 international routes, 16 of them – from KBP;7 domestic routes, including code-share
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
UIA fleet
• 4 x Boeing 737-300s• 4 x Boeing 737-400s• 4 x Boeing 737-500s
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Passengers carried
0
100
200
300
400
500
600
700
800
900
1 000
'93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Electronic Ticketing Pre-implementation situation
• Just theoretical knowledge
• Very limited human resources
• Ground Handling issues
• Revenue accounting is not clear
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Obstacles • Lack of clear understanding by sales and
revenue accounting people• Ukrainian immigration and airport security
authorities• Native DCS had to be implemented at least
in KBP • Necessity to implement ETKT via all
channels:- interline partners;- GDS;- self-ticketing
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
E-Ticketing Project Milestones
February 2005 - E-ticketing project launched
April 2005 - contract for SITA E-Ticketing server signed
October 19, 2005 – 1st E-TKT on UIA flight was issued by Continental Airlines
February 16, 2006 – 1st E-TKT issued in UIA office
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
CURRENT SITUATION7 routes are E-ticket eligible:AMS, LON, PAR, BER, ZRH, BRU, FRA
4 deployed bilateral Interline Electronic Ticketing (IET) agreements:OCT05 – COMAR06 - DL APR06 – NWJUN06 - KL
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
CURRENT SITUATION – GDS
Global Distribution Systems activated:• OCT05 - Galileo• NOV05 - Worldspan• JAN06 - Sabre• APR06 – Amadeus
Points of Sale activated:
GB, FR, NL, IE(1P+1A), DE, BE, CH, US,CA
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
CURRENT SITUATION Ground Handling
• SITA DCS implemented in KBP, TXL, LWO, (BCN and MAD are expected
in AUG 06)• Codeco (AMS, LGW) - control
method in OCT 06 • Atraxis (BRU, ZRH) - control method
evaluated
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
CURRENT SITUATION – Ticketing
• Currently there are 27 UIA offices and airport counters worldwide equipped with Gabriel terminals, 16 of them are equipped with automated ticketing
• 3 offices (Kiev CTO+ATO and Zurich ATO) can issue E-TKTs
• Revenue Accounting system adapted to process nightly ETM files downloads
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
ETKTs issued on UIA flights
0
500
1000
1500
2000
2500
3000
3500
OCT2005
NOV2005
DEC2005
JAN2006
FEB2006
MAR2006
APR2006
MAY2006
e-Tickets on PS Flights
e-coupons
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Current Challenges
• Ground Handling ETL method: - less reliable - no flexibility and interactivity
• Transition from TKT7 to TKT2 (for automated offices)
• Revenue Accounting / Sales Reporting
• Staff training synchronous with TKT2 transition
• Immigration in destination countries
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Future project development
• Replace ETL with interactive or control method• Persuade agents to issue and passengers to buy electronic, not paper• Further Interline E-Ticketing deployment• E-ticketing via www.flyUIA.com
• Make all destination E-eligible, including domestic
• Launch E-ticketing over all outstations
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
E-eligibility expansion over PS network
Currently 9 destinations are not E-TKT eligible:
BCN, DXB, HEL, KWI, LIS, MAD, MIL, ROM, VIE
All the destinations are intended to be turned on by the end of the year.
Moscow, June 28 2006 E-Ticketing - Vladimir Tepikin
Future Interline e-tkt Agreements
IB : 4Q06OS&LH : 4Q06-1Q07 (depends on LH Systems readiness)
VV : 4Q-2006AF : 4Q-2006KU : 1Q-2Q07AY : 1Q-2Q07
Airlines which expressed their interest to deploy IET with Ukraine International:
