E-Safe SupportProduct Support for Your Condition-based Maintenance Solutions

Your Support for Critical Condition Monitoring Equipment

Your environment needs service that works for you. Take advantage of a world-class customer support team with product and application experience to help you install, confi gure, integrate and troubleshoot your software and hardware products in your condition monitoring solution.

With expertise in operating systems, PCs, database servers and your product applications, we will help you maintain the highest reliability of the equipment critical to your maintenance program and provide best practice advice for maximum utilization.

Flexible Maintenance Programs to Meet Your Unique NeedsAnnual E-SAFE agreements protect the investment you have made in your condition monitoring software and hardware. E-SAFE support programs entitle you to the latest product advice and support to keep your condition-based maintenance solutions running smoothly.

• A comprehensive support program off ering basic phone support services, priority response or custom support account management

• Software enhancement and maintenance updates as well as “Hot-fi x” downloads

• Annual hardware calibration and extended warranty for any condition monitoring surveillance, portable sensors and accessories (formerly Entek products)

• In-depth product knowledge to not only answer your question and solve your problem, but to also help optimize your use of your condition monitoring surveillance, portable sensors and accessories.

ESAFE, Entek, Emonitor, Datapac, Enpac and Dataliner are trademarks of Rockwell Automation, Inc. Trademarks not belonging to Rockwell Automation are property of their respective companies.

Publication GMSC10-PP015C-EN-E – June 2012 Copyright © 2012 Rockwell Automation, Inc. All Rights Reserved. Printed in USA. Supersedes Publication GMSC10-PP015B-EN-E – December 2006

E-Safe Benefi ts Summary

Products Covered

SoftwareSupport

Phone/Fax/Email Support (8am-7pm EST, Monday – Friday) X X

Hot-fi x Download via the Web X X

Product Updates and Maintenance X X

Priority Support X

HardwareSupport

Phone/Fax/Email Support (8am-7pm EST, Monday – Friday) X X

Firmware / Operating System Updates X X

Annual Calibration & Battery Replacement X X

Discount on instrument rental and non-warranty repairs X X

Priority Support X

Extended Warranty (non-neglect repairs) X

SoftwareEmonitor(Asset Health Module, CMMS Toolkit, Datastream, Enterprise, Enshare, Factory 500, Asset Health and IA Decision, Maximo Gateway, Odyssey, PDA Driver, Plantlink 5-User License Pack, and Web Client 3-User License Pack) and ESAFE (Odyssey, Enshare, Enline, Enlube, Lube Link)

Hardware ESAFE (Enpac 2500, Enpac 2500 Nuclear, Enpac EX Data Collector)

Legacy Hardware(Supported by Silver Only)

Legacy Hardware Supported by Silver Only: ESAFE (1224/5, 350, for IRD 308, 1228/9, 320, 345,306, Model 810, 355, 820, IRS 880, Model 808, 870, Model 890, IRD 838, IRD 885, Datapac (1500, 1500 Nuclear, 1250, 1250 Nuclear), Enpac (900, 900A, 900 Nuclear, 1200, 1200B, 1200 Nuclear), DCA, DVA, FCA, Dataliner (DSP, IS Group I & Group II), C6611, C6622, C6622DSP, C6623, C6652, C6652DSP, C6660, C6666, C6667, C6675, C6676, C6682, C6686, C6687, C6688, C6689, C6691, C6692

For More Information

To learn which Rockwell Automation® Services & Support will be most benefi cial to your maintenance strategy, contact your local authorized Allen-Bradley distributor or Rockwell Automation sales offi ce, or go to: www.rockwellautomation.com/services.

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