e-Riga: restructuring the city

Ēriks Zēģelis,Director of the Riga City Council

Information Technology Centre

Contents

Basic information about Riga

Project e-Riga approach

Achieved results

Basic information about Riga

Riga – the capital of the Republic of Latvia, located at the crossroads between the East and the West

750,000 permanent residents, which constitutes approximately one third of Latvia’s total population

City budget 2003 - € 352.3 million

Riga accounts for around 50% of the total industrial output in Latvia

Major driving forces and solutions

Increasing demand from the society for accessible and easy-to-use public sector services

Increasing amount of the information necessary for decision-making

Increasing number of information and communication device users

Solution – introduction of e-government!

What is e-Riga?

e-Riga is a complex modernisation and restructurisation project that covers all fields of municipal operations

Estimated project duration (1st phase) – five years

Estimated budget – € 21.2 million over five years

Expected results of e-Riga

Municipality change from function-oriented to client-oriented organisation

Introduction of “Single Point of Access” policy and “Multi Channel Access” strategy for providing municipal services to citizens and employees

Building information society and adding extra value to the city investment attraction

Multi Channel Access

Service 1

Municipal office

Phone

Internet

Digital TV

Front office desk

Bank

Mail

Local business

community

City residents

Foreigninvestors

City guests

Service 2

Service .....

Service n

Service n+1

Project history

Adoption of the Riga City Council e-City project vision document on August 2002

Selection of the Strategic Partner – consortium of Microsoft, Hewlett-Packard and Ernst&Young

Choice of “fast planning model” – parallel work on overall project documentation and first specific projects

Development of the project strategy, new portal and first pilot projects

Central data base

Registry of population, State Revenue Service, Landbook etc.

Real estate taxes administration

Citizens income-tax

administration

Administrative judgments follow-up

Mechanical movement of the population

Office works information

system

Riga City Council documents IS

Agreements follow-up and control system Real estate

register

Registry office information system

Real estate information system

Residents information system

RCC’s computers, software,

etc. follow-up

Precondition of all non-tax payments Registry

office

Apartments round-trips

administration

Applications (at least 21)

Processing of childbirth benefit

Function oriented (old) approach:

Client oriented (new) approach:

Registry office Social service Bank

Cash-desk

Bank

Nearest post officeRegistry office

Client oriented approach:

Certificate about land zoning

Function oriented approach:

DocumentCertificate

Portāls Certificate

Bank

City Development Department

Processing

Real estate tax payment

Finance Department

Mail

Bank

Views account,

pays tax

e-mail

Construction duty calculator

Do You know the meaning of these icons?

Values of project e-Riga

Light Safe Comfortable

Electronic Quick

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