The problem, the vision and the road

ahead

E-municipality

The Problem – Municipal levelExistence of sub-optimal processes

Non-standardized procedures for receipt and handling of requests/queries from the citizens.

No standardized forms for all types of requests and queries

Very limited level of electronic services

No interoperability and exchange of data with other institutions (CRM, Tax Authority, Cadastre)

Non existence of a mechanism for tracking the processing status of individual cases

The Problem – Association of Municipalities

Non existence of structured exchange of information between the municipalities

Disparate implementations of various stand alone solutions

Lack of top level strategic coordination of the development of ITC solutions

Lack of interoperability with the central government institutions

Current condition

Initiatives and Strategic vision

The need for comprehensive integrated solution for establishment of functional e-Municipality has prompted the Municipality of Stip to prepare a Strategy for integrated IT development

The Strategic vision is to create a fully functioning e-Municipality through a wide range of electronic services to businesses and citizens, optimization of the business processes and increase of the efficiency and service provision to the public

AoM has in parallel initiated a development of an inter-municipal strategy for ICT development

The first step is the creation of a centralized repository of all the separate ICT solutions which are in operation in all the municipalities.

Next Steps

Definition of the implementation requirements

Definition of the possible sources of financing (multilateral/bilateral donors, self participation, public-private partnership)