EMPLOYABILITY SKILLS FOR HLT33207-

CERTIFICATE III IN ABORIGINAL AND/OR

TORRES STRAIT ISLANDER PRIMARY HEALTH CARE

VACCHO ETU

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3.1 COMMUNICATION1. Listening to and understanding work instructions, directions and feedback2. Speaking clearly/directly to relay information3. Reading and interpreting workplace related documentation, such as safety

requirements and work instructions4. Writing to address audience needs, such as work notes and reports

(dictionary.com)5. Interpreting the needs of internal/ external customers from clear information6. Applying numeracy skills to workplace requirements involving measuring and

counting7. Establishing and using networks8. Sharing information (e.g. with other staff and clients)9. Negotiating responsively (e.g. re own work role and/or conditions, possibly

with clients)10. Persuading effectively (i.e. within scope of own work role)11. Being appropriately assertive (e.g. in relation to safe or ethical work

practices and own work role)12. Empathising (e.g. in relation to others)

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Being Assertive- Skills and Strategies10 tips from Better Health Channel1.Make the decision to positively assert yourself. Commit to being assertive rather than passive or aggressive and start practising today. 2.Aim for open and honest communication. Remember to respect other people when you are sharing your feelings, wants, needs, beliefs or opinions. 3.Listen actively. Try to understand the other person’s point of view and don’t interrupt when they are explaining it to you. 4.Agree that it is ok to disagree. Remember that having a different point of view doesn’t mean you are right and the other person is wrong. 5.Avoid guilt trips. Be honest and tell others how you feel or what you want without making accusations or making them feel guilty. 6.Stay calm. Breathe normally, look the person in the eye, keep your face relaxed and speak in a normal voice. 7.Take a problem-solving approach to conflict. Try to see the other person as your friend not your enemy. 8.Practise assertiveness. Talk in an assertive way in front of a mirror or with a friend. Pay attention to your body language as well as the words you say. 9.Use ‘I’. Stick with statements that include ‘I’ in them such as ‘I think’ or ‘I feel’. Don’t use aggressive language such as ‘you always’ or ‘you never’. 10.Be patient. Being assertive is a skill that needs practice. Remember that you will sometimes do better at it than at other times, but you can always learn from your mistakes.

NUMERACY SKILLS- MEASURING AND

COUNTING Metric Conversions, e.g. feet/inches to metrese.g. How many metres is 120 feet? How fast is 100 mph? Conversions, e.g. grams to milligrams, litres to millilitrese.g. How many milligrams is 5 g? How many litres is 756

mLs? Counting- adding on, counting time and measuring time,

weight, etce.g. What is 550g + 700g? How many

hours is 7am-9pm? Reading graphs, e.g. BMI graphs

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BODY MASS INDEX GRAPH (BMI)

-Goals- -Goals- What do you want to get out of the negotiation? What do you think the other person wants?

-Trades- -Trades- What do you and the other person have that you can trade? What do you each have that the other wants? What are you each comfortable giving away?

-Alternatives- -Alternatives- If you don't reach agreement with the other person, what alternatives do you have? Are these good or bad? How much does it matter if you do not reach agreement? Does failure to reach an agreement cut you out of future opportunities? And what alternatives might the other person have?

-Relationships- -Relationships- What is the history of the relationship? Could or should this history impact the negotiation? Will there be any hidden issues that may influence the negotiation? How will you handle these?

-Expected Outcomes- -Expected Outcomes- What outcome will people be expecting from this negotiation? What has the outcome been in the past, and what precedents have been set?

-Consequences of winning or losing- -Consequences of winning or losing- What are the consequences for you of winning or losing this negotiation? What are the consequences for the other person?

-Power- -Power- Who has what power in the relationship? Who controls resources? Who stands to lose the most if agreement isn't reached? What power does the other person have to deliver what you hope for?

-Possible Solutions- -Possible Solutions- based on all of the considerations, what possible compromises might there be?

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NEGOTIATING RESPONSIVELY- WIN-WIN

OUTCOMES

PERSUADING EFFECTIVELYPERSUADING EFFECTIVELY Prerequisites- Persuading a person requires many different well-honed

character traits. You must be confident (not cocky), eloquent (not stumbling over your own words), and charming (not slick). If you're in possession of these prerequisite talents, you'll stand a much better chance of getting what you want.

Use straightforward logic Charm them to death Use good ol' guilt Make it about the team Dangle a carrot Make them want to do it

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EQ- EMOTIONAL INTELLIGENCEEmotional intelligence (EQ) is a different type of intelligence. It’s about being “heart smart,” not just “book smart.” The evidence shows that emotional intelligence matters just as much as intellectual ability, if not more so, when it comes to happiness and success in life. Emotional intelligence helps you build strong relationships, succeed at work, and achieve your goals.4 core EQ abilities:-Self-awareness Self-management Social awareness Relationship management

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3.2 TEAM WORK 1. Working as an individual and a team member2. Working with diverse individuals and groups3. Applying knowledge of own role as part of a team4. Applying teamwork skills to a range of situations5. Identifying and utilising the strengths of other team

members6. Giving feedback

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WORKING IN GROUPS Roles:- The INITIATOR The INFORMATION SEEKER The OPINION SEEKER The INFORMATION GIVER The OPINION GIVER The ELABORATOR The COORDINATOR The ENERGIZER The PROCEDURAL TECHNICIAN The RECORDER

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3.3 PROBLEM SOLVING

1. Developing practical and creative solutions to workplace problems (i.e. within scope of own role)2. Showing independence and initiative in identifying problems (i.e. within scope of own role)

3. Solving problems individually or in teams (i.e. within scope of own role)

4. Applying a range of strategies in problem solving

5. Using numeracy skills to solve problems (e.g. time management)

6. Testing assumptions and taking context into account (i.e. with an awareness of assumptions made and work context)

7. Listening to and resolving concerns in relation to workplace issues

8. Resolving customer concerns relative to workplace responsibilities (i.e. if role has direct customer contact)

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EDWARD DE BONO’S 6 THINKING HATS

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3.4 INITIATIVE AND ENTERPRISE1. Adapting to new situations (i.e. within scope of own role)2. Being creative in response to workplace challenges (i.e.

within relevant guidelines and protocols)3. Identifying opportunities that might not be obvious to

others (i.e. within a team or supervised work context)4. Translating ideas into action (i.e. within own work role)5. Developing innovative solutions (i.e. within a team or

supervised work context and within established guidelines)

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3.5 PLANNING AND ORGANISING Collecting, analysing and organising information (i.e. within scope of own

role) Using basic systems for planning and organising (i.e. if applicable to own

role) Being appropriately resourceful Taking limited initiative and making decisions within workplace role (i.e.

within authorised limits) Participating in continuous improvement and planning processes (i.e.

within scope of own role) Working within clear work goals and deliverables Determining or applying required resources (i.e. within scope of own role) Allocating people and other resources to tasks and workplace requirements

(i.e. only for team leader or leading hand roles) Managing time and priorities (i.e. in relation to tasks required for own

role) Adapting resource allocations to cope with contingencies (i.e. if relevant to

own role)

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3.6 SELF MANAGEMENT Being self-motivated (i.e. in relation to requirements of

own work role) Articulating own ideas (i.e. within a team or supervised

work context) Balancing own ideas and values with workplace values

and requirements Monitoring and evaluating own performance (i.e. within

a team or supervised work context) Taking responsibility at the appropriate level

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3.7 LEARNING1

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3.7 LEARNING3.7 LEARNING Being open to learning new ideas and techniques Learning in a range of settings including informal

learning Participating in ongoing learning Learning in order to accommodate change Learning new skills and techniques Taking responsibility for own learning (i.e. within

scope of own work role) Contributing to the learning of others (e.g. by sharing

information Applying a range of learning approaches (i.e. as

provided Participating in developing own learning plans (e.g. as

part of performance management)

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3.8 TECHNOLOGY Using technology and related workplace equipment (i.e. if

within scope of own role) Using basic technology skills to organise data Adapting to new technology skill requirements (i.e. within

scope of own role) Applying OHS knowledge when using technology

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Always remember : that the Aboriginal Health Worker understands that they are part of an industry which is made up of many organisations and services.

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IF ALL ELSE FAILS, REMEMBER: IF ALL ELSE FAILS, REMEMBER: LIVING VALUES. NETLIVING VALUES. NET

1. Co-operation2. Happiness3. Honesty4. Humility5. Love6. Peace

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7. Respect8. Responsibility9. Simplicity10. Tolerance11. Unity12. Freedom