e-Government ServicesSome Perspectives

e-Government ServicesSome Perspectives

Randeep SudanGlobal ICT Department

Public Value of IT Frameworks Public Value of IT Frameworks

• Constituent service level– Financial benefits– New services– Greater focus on constituent needs

• Operational efficiency– Higher productivity– Faster administrative processes– New revenue streams– Lower inventory costs

• Societal returns– Positive impact on society– Increase in consensus– Economic impacts

Source: Adapted from Gartner’s Public Value of IT approach

Value Measuring Methodology (USA)Value Measuring Methodology (USA)

Source: Gartner, 2007

Federal EA Performance Reference Model (USA)Federal EA Performance Reference Model (USA)

Source: Gartner, 2007

WiBe (Germany)Economic Efficiency Assessment

WiBe (Germany)Economic Efficiency Assessment

Source: Gartner, 2007

MAREVA (France)MAREVA (France)

Source: Gartner, 2007

eGovernment Economics Project (EU)eGovernment Economics Project (EU)

Source: Gartner, 2007

Demand and Value Assessment (Australia)Demand and Value Assessment (Australia)

Source: Gartner, 2007

ICT Business Case Guide and Tools (Australia)ICT Business Case Guide and Tools (Australia)

Source: Gartner, 2007

Is your company investing in any of the Web 2.0 technologies or tools?

(Source: 2007 McKinsey Survey on Internet technologies)

Is your company investing in any of the Web 2.0 technologies or tools?

(Source: 2007 McKinsey Survey on Internet technologies)

4

13

14

16

17

19

21

28

63

0 10 20 30 40 50 60 70

Mash-up

Wikis

RSS

Blogs

Podcasts

Social networks

Collective intelligence

Peer-to-peer networks

Web services

Using or planning to use web services: 80%

Web servicesWeb services

• Software systems that make it easier for different systems to communicate with one another automatically in order to pass information or conduct transactions. (McKinsey)

• For example, hospitals and drug suppliers might use Web services to communicate over the Internet and automatically update each other’s inventory systems.

MashupsMashups

• A mashup is a lightweight tactical integration of multisourced applications or content into a single offering.

• A local government may integrate third party maps (such as those available on Google or Yahoo) with land registers.

• A bank may provide a tax e-filing and payment service by meshing its current account service with the e-form provided by the revenue agency.

Constituent ParticipationConstituent Participation

• Folksonomy is social tagging – a way to obtain user created metadata via Web sites.

• Citizens can collaboratively and freely tag content• Service feedback• Community blogs and wikis can be used to more directly

engage people in proposing and shaping policies and laws.

• Relevance of such approaches may be further down the road for developing countries

Some TrendsSome Trends

• The future is mobile• Focus shifting from code to data• Opportunistic applications• Network centric and not device centric applications• Intelligence at the edges

SonopiaSonopia

Thank YouThank You