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e-Government development
In Brunei Darussalam
What does the future hold?
I�TER�ATIO�AL CO�FERE�CE
PMO AND OECD/KOREA POLICY CENTRE
e-Government and Administrative Simplication
11-13 May 2010 The Radisson Hotel, Brunei Darussalam
What does the future hold?
Haji Mohidin Haji Mus
E-Government and Implementation Unit (IT and E-Government)
Prime Minister’s Office
Brunei Darussalam
CONTENTS1. Introduction
2. Why e-Government?
3. The journey so far….
4. Institutional Structure
5. E-Government Strategic Plan 2009-201045. E-Government Strategic Plan 2009-20104
6. Citizen survey 2009 and Brunei world ranking
7. The way forward:
� 2010 Action Plan
� 2009-2014 (The outcome)
BRUNEI DARUSSALAM IN BRIEF
Capital City : Bandar Seri BegawanArea : 5,765 square KmPopulation : est 406,200 people (2009),Male -215,000, Female-191,200, 57% (20 to 54 years old) Official religion : IslamCivil servants : 46,757 (as of 3o Nov 2009, PSD), Male 23,511, Female 23246Labor force : 188,800 (2008), Male-114,400, Female 74,400 (BDKI 2009, 21st ed)GDP per Capita : BND 51,300 (2008, BDKI 2009,21ed) Major exports : Oil and Gas
Source: Information department (www.Information.gov.bn ), Public Service Department, (www.jpa.gov.bn) , Department of Economic Planning and Development (www.depd.gov.bn)/ BDKI
2009, 21 edition
INTRODUCTION (National Vision/Wawasan Brunei 2035)
� The National Vision known as Wawasan Brunei 2035, aims to make Brunei Darussalam, by 2035 as a nation
� Widely recognized for the accomplishment of its educated and highly skilled people as measured by the highest international standards
� Quality of life that is among the top 10 nations in the world; � A dynamic and sustainable economy with income per capita within the top
10 countries in the world.
� In National Development Plan (NDP) 2007-2012, the ICT sector is allocated � In National Development Plan (NDP) 2007-2012, the ICT sector is allocated a total scheme value of about BND 1.1 billion or about 12.1 percent of the total development allocation. The major bulk of the ICT sector allocation is under the e-Government initiatives
� ICT sector to focus on :� Integrating e-Government programmes to enable the provision of quality
online customer services� Enhance the local SMEs through e-Business and� Building human and institutional capacity in ICT
WHY E-GOVERNMENT ?
“To modernize the Civil
Service in meeting the public
service delivery expectations
and managing the
challenging demands of a
dynamic environment
TARGET GROUPS
(STAKEHOLDERS)� CITIZENdynamic environment
through increased usage of
ICT”
In short…. Delivering
Government Services efficiently
& effectively through the use of
ICT
� CITIZEN
� BUSINESSES
� CIVIL SERVICE
THE JOURNEY SO FAR….National IT Strategic IT2000 & beyond, 2000
E-Government Strategic Framework for Action,
2001-2005 (wave 1)
Way Forward Strategic Framework Action Plan
(Internal strategy) - May 2007
Wawasan 2035 and RKN 2007-12
E-Government Review Report,2006
(wave 2)
E-GOVERNMENT
STRATEGIC
PLAN
2009 - 2014Launched on 30 May 2009
(wave 3)
INSTITUTIONAL STRUCTURE
e-Government Leadership
Forum (EGLF)
PRIME MINISTER’S OFFICE
BIT Council
E-Government
Authority for
Infocommunication
Technology
e-Government
Technical Overall
7
MINISTRIES
CIO
Dialogue
Industry
Dialogue
Dept of Economic
Planning &
Development
E-Government
National Centre
(EGNC)
IT Protective
Security Services
(ITPSS)
Technology
Industry
(AITI)
Technical
Authority Body
(EGTAB)
Overall
Government
CIO
E-GOVERNMENT STRATEGIC PLAN 2009 - 2014
An E-Smart Government in the 21st Century
To Establish Electronic Governance and
Services to Best Serve the Nation
VISIONVISION
MISSIONMISSION
VISION & MISSIONVISION & MISSION
Guiding Principle : Citizen Centric Services
DELIVERING INTEGRATED
ACCESSIBLE & CONVENIENTE-SERVICES
INTEGRATING THE
GOVERNMENT
STRENGTHENING SECURITY &
TRUST
ENHANCING GOVERNANCE
DEVELOPING CAPABILITIES& CAPACITY
ST
RA
TE
GIC
PR
IOR
ITIE
SDELIVERING INTEGRATED
ACCESSIBLE & CONVENIENTE-SERVICES
SP 5.1
Government
INTEGRATING THE
GOVERNMENT
SP 4.1
Collaborative
VISION & MISSION
STRENGTHENING SECURITY &
TRUST
SP 3.1
ENHANCING GOVERNANCE
SP 2.1
ICT
DEVELOPING CAPABILITIES& CAPACITY
SP 1.1
ICT Skills
Guiding Principle : Citizen-Centric Services
E-GOVERNMENT STRATEGIC PLAN 2009 - 2014
9
WO
RK
PR
OG
RA
MM
ES
Government
e-Services
Delivery
SP 5.2
Outreach &
Awareness
Collaborative
Environment
SP 4.2
Common
Applications
SP 4.3
e-Government
Infrastructure
SP 4.4
Information Hubs
SP 4.5
Shared
e-Services
Initiatives
SP 3.1
ICT Security
SP 3.2
ICT Security
Awareness
SP 2.2
ICT
Management
ICT
Governance
SP 2.3
Legal
Framework
ICT Skills
Development &
Accreditation
SP 1.2
ICT Human
Resource
Development
SP 1.3
Awareness
Programme for
Civil Service
2009 2010 2011 2012 2013
LEGAL FRAMEWORK
READINESS
(SP 2.3)
ICT
FRAMEWORK, STANDA
RDS, GUIDELINES &
POLICY READINESS
(SP 2.1 & 3.1)
ICT CAPACITY
READINESS
(SP 1)
Sufficient Legal
instruments to
enable any e-Service
Published sufficient
standards, guidelines
, framework &
policies
The new ICT Scheme
of Service started.
We published the HR
Strategic Plan.
Legal framework
completed.
Enterprise Agreement in place. Project Mgmt
framework, security standards, guidelines
and Government Enterprise Architecture
established.
2014
Long-term ICT Human Resource Development programme rolled out in phases.
Centralized
E-GOVERNMENT STRATEGIC PLAN 2009 - 2014
Meaningful
Services for the
public and
nation
E-Services successfully rolled out in phases.
OPERATIONAL
READINESS
(SP 4)
PROGRESS
MONITORING
(SP 2.2)
ICT
AWARENESS
(SP 1.4, 3.2 & 5.2)
DELIVERING
E-SERVICES
(SP 5.1)
ICT awareness campaign conducted
(Example: roadshows, seminars, exhibitions, workshops and promotions.)
Feedback from users of Government e-Services.
Progress
monitoring
framework in place.
The ICT Awareness
program calendar
developed.
Centralized
facilities services
fully launched.
Central
procurement
started.
Common office
tools adopted.Electronic
collaborative
environment
achieved for
Government.Government, Business and Citizen portals
launched. One-Government Network and
Information hub implemented.
STRATEGIC PRIORITY 1 - DEVELOPING CAPABILITIES AND CAPACITY
� HR-ICT Capacity and Capability allocation
� Human Resources at EGNC (about 400 posts , staff deployment > 300 to all ministries)
� Training programmes on Business Process Re-Engineering (BPR), Change Management, professional
“To equip government employees with the relevant ICT skills, provide career opportunities that will
attract and retain trained quality ICT professionals to the public sector, and to develop
competencies and skills guidelines ICT professionals.”
Engineering (BPR), Change Management, professional trainings such as Certified Project Management, and ICT courses conducted by the Civil Service Institute (IPA).
� Forum and workshops
� ICT Conversion for non-IT graduates as well as ICT graduates
11
STRATEGIC PRIORITY 2 - ENHANCING GOVERNANCE
� Launching of e-Government strategic Plan 2009-2014
� E-Government Leadership Forum (EGLF) and Chief Information Officer (CIO) meetings.
� Publishing 4 guidelines and standards:
� Government Computer usage policy;
� Government email usage policy;
� Internet access and usage policy; dan
� Government web interface standard guideline.
“To improve the ICT governance policies and management processes to make sure the
Government can achieve its e-Government objectives efficiently and effectively, through an open
and accountable framework”
� Improvement to the tender documents
� Directive for ministries to update websites.
� Establishment of EG-ICT Training and Skill Development (JPPEG-ICT) committee
� Establishment of Media and Publicity group to enhance public awareness
� Circula No 6/2010 – Strengthening CIO role and e-Government flagship projects (at least involve 2 ministries and high impact to the citizen, project that save cost and increase productivity and efficiency)
12
STRATEGIC PRIORITY 3 - STRENGTHENING SECURITY AND TRUST
� PKI implementation by EGNC (ONEPASS ) based on the Electronics Transaction Act (Cap 196) and international ‘best pratice’.
� Involvement of IT and Protective Security Services (ITPSS) to review
“ To ensure all Government ICT facilities, system and applications are safe, secure and protected to
relevant industry best practice.”
Security Services (ITPSS) to review project proposal at the early stage.
13
STRATEGIC PRIORITY 4 - INTEGRATING THE GOVERNMENT
� ‘Enterprise Agreement’ with Microsoft s
� Business Licencing System (BLS) –Flagship application, co-chaired by the Permanent Secretary, Ministry of Industry and Primary Resources (MIPR) and Permanent Secretary, Ministry of Home Affairs.
� e-payment project led by the Ministry of Finance. On the 24 Nov 2009, as an intermediary solution before the full blown e-Payment, launching of utility payment (water and electricity) through banks and Internet banking.
� Government Employee Management
“To establish and improve the ways for agencies to work together to produce intergrated
Government e-Services.”
Home Affairs.
� ‘Central Procurement’ for PC, notebook, printer and scanner.
� Shared ICT services (currently 14 government agencies utilise the EGNC Data Centre services).
� Government Employee Management System (GEMS) in the implementation roll-out phase starting Apr 2009. Target roll-out for the whole ministries will be completed by 2011.
14
STRATEGIC PRIORITY 5 - DELIVERING INTEGRATED, ACCESSIBLE AND
CONVENIENT E-SERVICES
� Websites update such as by the Prime Minister’s Office as a pre-cursor towards OneGovernment Portal (www.gov.bn)
� E-Payment for utility through banks,
“To develop and provide online services for the citizens that are efficient, secure and easy to
access and use.”
� Sistem Pengangkutan Darat (SPD), trial has been done on mobile services
� Launching of e-Customs as a pre-cursor of ‘National Single Window’
15
TAFIS
E-Pelita
RTB City
Data Centres
IC & PASSPORT
Online Business LicensingOnline Payment
One Government
Portal
E-Government Publicity
CHALLENGES• Strengthening IT manpower
(HR capacity)• Strethening governance
(Mindset/Change Mgmt,
CHALLENGES• Strengthening IT manpower
(HR capacity)• Strethening governance
(Mindset/Change Mgmt, RTB City
Exams Results(MoE) Company
Register (AG)
Land Transport
System
e-Customs
GEMSGovernment
Employee Management
System
Collaborative Office: Email etc
Portal
IT Scheme of Service
Public Key Infrastructure
Central ProcurementOne
Government Network
(Mindset/Change Mgmt, Business Processes, Project Management)
• ICT Infrastructure (e.g. strengthening IT security)
• Integration and alignment of Ministries IS/IT plan to the e-Government Strategic plan
(Mindset/Change Mgmt, Business Processes, Project Management)
• ICT Infrastructure (e.g. strengthening IT security)
• Integration and alignment of Ministries IS/IT plan to the e-Government Strategic plan
IMMS
2010 Action Plan
• Review role of CIO • Appointment of CIO
• Outsourcing services, training. Recruitment of foreign expertise.
• IS/IT Plan ReviewFlagship project criteria
Priority 3: Identify flagship projects
Priority 2: Identify business models for the implementation of e-government components.
Priority1: Strengthen role and structure of CIO
THE WAY FORWARD
18
• Flagship project criteria• Elevate flagship projects • Increase operational governance• To increase skill & capabilities
• Annual Citizen survey’• Macro-level KPI like ‘citizen satisfaction
index’ and productivity improvement
Prioriti 4: Preparation of KPIs and implementation of annual citizen survey/customer satisfaction
Priority 3: Identify flagship projects criteria and its implementation in an efficient way
E-Government Citizen Survey 2009
Five Top Categories
CITIZEN SURVEY 2009 (published)
E-Government StandingIn UN Indexes
UN Global E-Gov Development Report 2010: Four main indices
� Online Service Index
� Telecommunication Infrastructure Index
� Human Capital Index
� E-Participation Index
Telecommunication Infrastructure Index
Yr2010: 0.2703
Source: 2010 UN Global e-Government Readiness survey
Yr2010: 0.2703
Yr2008: 0.2653
2009 2010 2011 2012 2013
LEGAL FRAMEWORK
READINESS
(SP 2.3)
ICT
FRAMEWORK, STANDA
RDS, GUIDELINES &
POLICY READINESS
(SP 2.1 & 3.1)
ICT CAPACITY
READINESS
(SP 1)
Sufficient Legal
instruments to
enable any e-Service
Published sufficient
standards, guidelines
, framework &
policies
The new ICT Scheme
of Service started.
We published the HR
Strategic Plan.
Legal framework
completed.
Enterprise Agreement in place. Project Mgmt
framework, security standards, guidelines
and Government Enterprise Architecture
established.
2014
Long-term ICT Human Resource Development programme rolled out in phases.
Centralized
THE WAY FORWARD: E-GOVERNMENT STRATEGIC PLAN 2009 - 2014
Meaningful
Services for the
public and
nation
E-Services successfully rolled out in phases.
OPERATIONAL
READINESS
(SP 4)
PROGRESS
MONITORING
(SP 2.2)
ICT
AWARENESS
(SP 1.4, 3.2 & 5.2)
DELIVERING
E-SERVICES
(SP 5.1)
ICT awareness campaign conducted
(Example: roadshows, seminars, exhibitions, workshops and promotions.)
Feedback from users of Government e-Services.
Progress
monitoring
framework in place.
The ICT Awareness
program calendar
developed.
Centralized
facilities services
fully launched.
Central
procurement
started.
Common office
tools adopted.Electronic
collaborative
environment
achieved for
Government.Government, Business and Citizen portals
launched. One-Government Network and
Information hub implemented.
WHAT DOES THE FUTURE HOLD?� Brunei economic future lies in its economic diversification
� ICT sector had been identified as one of the key driver in Brunei economic development.
� e-Government is not merely introducing technology for efficiency; instead it is a transformation process that involves changing the mindset of the people, culture and structure
� e-Government is about restructuring and reengineering of government business processes, the need to change their thinking and "accept the e-ways“business processes, the need to change their thinking and "accept the e-ways“
� The implementation of e-Government program for example helps to expedite the operational processes through the reduction of repetitive administrative and manual tasks.
� Success and failure of e-Government will be much more visible when online governance and services meets the public (such as public participations)
� e-Government require ICT capacity and capability, Business Process Re-engineering, change of mindset, close and cohesive cooperation/collaboration among various stakeholders that include the support and involvement from top management to the bottom of the organizational ladder.
e-Gov@PMO
Thank You
THE JOURNEY SO FAR….2006 – Review recommendationse-Government Implementation Review recommendations include:
� Appointment of the fulltime leader for e-Government
� Appointment of Government CIO
� Establishment of a Technical Authority
� Launching of a strategic change management programme
� Addressing the shortage of ICT staff
� Giving priority to projects that provide common infrastructure to enable online services (e.g. Public Key Infrastructure (PKI), Payment Gateway)
� Consolidate the use of existing common facilities and common applications as much as possible and operate out of e-Government Data centre.
THE JOURNEY SO FAR…. 2007
� Restructuring of e-Government (Mac 2007)
� Prime Minister’s Office (PMO) assumes the role of the ‘Executive Ownership’ of the e-Government initiative and spearheads the overall policy level of e-government in the country
� Deputy Minister at PMO appointed as ‘Executive owner’ and � Deputy Minister at PMO appointed as ‘Executive owner’ and e-Government Leadership Forum (EGLF) chairman
� Overall Government CIO was appointed� E-Government Programme Executive Committee (EGPEC)
elevated to EGLF� E-Government Implementation Unit (UPEK) was established� E-Government Technical Authority Body (EGTAB) was
established (fully operational 1st Oct 2007)� CIO Dialog was established� Several policy directives by EGLF were endorsed
THE JOURNEY SO FAR….2008� E-Government National Centre (EGNC) was established (1st April
2008)� Change Management Programme were launched involving Top
management in the civil service, CIOs and CTOs on e-Government MasterPlanning, CIO Executive Programme and ICT staffs on Project Management, BPR and Data GovernanceICT staffs on Project Management, BPR and Data Governance
� Sending 8 participants for ICT Conversion (Post GraduadeDiploma at National University of Singapore)
� Reviewing IT Scheme of Service
Note:iCentre was established as the centre of excellence for nurturing and developing successful entrepreneurs in the ICT arena (Aug 2007) – developed by BEDB
E-GOVERNMENT LEADERSHIP
FORUM (EGLF)
The EGLF Terms of Reference (TOR) :
�To modernise the civil service in meeting the public service delivery expectations and managing the challenging demands of a dynamic environment challenging demands of a dynamic environment through increased usage of ICT;
�Setting the strategic policy directions and be accountable for the overall delivery of the e-government initiative
�To provide quarterly progress report to His Majesty the Sultan.