The eGov Project is funded by USAID and implemented by Internews

eGov Project

eGov Project

paved the way for modern

Macedonia

Elena StamatoskaChief of Party, USAID eGov Projectelena@egov.org.mk

October 15, 2010Ohrid

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eGov Project

Funded by US Agency for International Development

(USAID)

Implemented by Internews Network

Duration – Initially 5 years (October 2004 – September

2009), extended until January 2011

Mandate - To assist the Government of Macedonia and the

public institutions to increase efficiency and transparency by

using ICT, thus making Macedonia more attractive to foreign

investors

Team of eight local experts – IT, economists, lawyers

About the Project

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eGov Project

eGov Project - Objectives

Improve the quality of the Government service

Efficiency

Transparency

Eliminate corruption

Strengthen the ICT and e-Gov capacities of:

Recipient institutions

Local software developers

Legislators

Businesses and citizens

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eGov Project

Project Areas of Work

Development of e-government applications that will increase the efficiency and transparency of the recipient government institutions

Promotion of the use of ICT – activities aimed at improving and creating conditions for efficient development of e-government.

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eGov Project

Main preconditions for successful

e-Government development

Strong and articulated political will

Good cooperation between the donor and the Government

Matching investments by the Government

Willingness to reengineer the business process – e-government

is not only about turning paper processes into electronic; it

requires simplification and streamlining of procedures.

Intensive promotion of new electronic services

Interest for ownership over the application by the recipient

institution

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eGov Project

ICT Development Trends in Macedonia

2009 numbers (State Statistical Office)

54.1% of the households uses computers

41.8% have access to internet

93.5% of the companies uses computers

83.4% have access to internet

Until recently, Macedonia was among the countries with highest Internet price in Europe. As a result of the liberalization of the market, prices are going down

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eGov Project

Close cooperation with Government institutions that are

implementing e-government services

Worked only with local IT companies for the software

development

Business process reengineering

Legal modifications

Intensive promotional and training activities

Providing conditions for sustainability of the developed

applications

How the Project operated when

implementing e-government services?

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eGov Project

Challenges/Obstacles while

implementing e-gov solutions

Reluctance to change

Unwillingness to invest the additional effort to learn the

new concept

Legislation based on paper procedures – seal and sign

Inaccurate databases

Rudimentary level of data exchange among institutions

Security of systems and data

Problems with infrastructure

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eGov Project

What we have today?

Number of operative e-government applications

that are being increasingly used by the

companies/citizens

Legal and institutional framework for successful

implementation of electronic government services

in place

Strategic vision on e-government development in

Macedonia

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eGov Project

G2B

e-Procurementhttps://e-nabavki.gov.mk

e-Tax

http://etax.ujp.gov.mk

Single Window for

Export/Import licenses and

tariff quotas - EXIM

www.exim.gov.mk

Online Employment

Registrationhttps://www.avrm.gov.mk/PrijavaOdjava

Online system for distribution

of International Cargo

Transport Licenses

http://dozvoli-mtc.gov.mk

e-Health Registries

Apply Online

http://prijava.ads.gov.mk

Accountability

through Transparencywww.skopje.gov.mk ; www.resen.gov.mk ;

www.strumica.gov.mk; www.kavadarci.gov.mk ;

www.gazibaba.gov.mk ; www.bitola.gov.mk ;

www.kocani.gov.mk ; www.stip.gov.mk ;

www.gostivari.gov.mk ; www.e-struga.gov.mk

Site Builder

http://raspredelba.gov.mk

e-Learning ICT

www.ucenje.org.mk

e-Budgeting

G2C G2G

www.eGov.org.mk

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eGov Project

Statistics on the use of eGov Project’s applications (1)

e-Procurement – all CAs are registered users of the system;

number of companies increases daily; around 7% of all

procedures are carried out electronically; almost 20% of

procedures end with an e-auction; around 6 million US$ of public

funds have been saved through the use of the e-auctions.

EXIM – more then 80% of all requests for export/import licenses

are submitted electronically and directly by the companies.

ORE system – around 200 companies and 2,000 physical

persons are registered users on the system; more than 25,000

registrations and terminations of employments have been made

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eGov Project

Statistics on the use of eGov Project’s applications (2)

CEMT – four successful online and free-of-corruption

distributions have been completed through the system

e-Tax services – around 5,000 taxpayers are registered and

submit their tax returns electronically. More than 23,000 tax

returns have been submitted directly by the companies.

Apply Online – 98% of all applicants for work in the state

administration are using the system.

Trainings – more than 100 trainings attended by 5,500

representatives of the government institutions and businesses

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eGov Project

Direct impact on the increase of online

sophistication of e-government services

* source: Online sophistication growth of the business services in Macedonia in 2004-2008 - Gusev M., Spasov D., Armenski G., “Benchmarking e-Government services in Macedonia – The results from the fourth measurement”, Available online at www.metamorphosis.org.mk, Accessed September 5, 2009.

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eGov Project

Impact on the Business Climate

Transparency and Fight Against Corruption

Business Environment World Bank: Doing Business 2007-2010 Increase of +60 in the country rank

Beneficial changes in the legal framework

Basic laws and regulations relevant to development of e-government in Macedonia are in place.

Strong political commitment for e-government applications development articulated for the past ten years. E-government development is long-term orientation of the country.

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eGov Project

Sustainability

Strong efforts for sustainable provision of the e-

government services supported by USAID

Significant matching investments

E-services included in the legislation

Dedicated persons within the institutions

Independent efforts for development of new

services by the Government

Recognition of the benefits from e-government

e-Government Strategy

Demand by businesses and citizens

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eGov Project

Future plans of the eGov Project

Vision to continue to operate in the e-government development area in Macedonia and the region:

Created a Sustainability plan for the future work and works on its realization

As of August 1, 2010 3 staff members transferred to Metamorphosis Foundation

Both teams started to work together, in order to create a space to continue doing work in the e-government sphere, with the ability to expand to related fields

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eGov Project

USAID eGov Project

www.eGov.org.mk

Thank you!