dwarak_sfdc

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Dwarak S

+91-7406951569

Email:

Professional Summary

Currently working in TCS as a Sales force developer on Salesforce.com Project. (may

2012 – Present)

Having 2.6 years experience in SFDC Developer

Experience in configuration, Development, Testing (unit testing and test converge of

triggers), Customization and administration in Salesforce CRM.

Leverage experience in integrating Salesforce to Salesforce and Salesforce to other

applications

Experience in Data Uploading Using Data Loader and Import Wizard and Eclipse to

move the data and deploy the applications

Working Experience on Apex, Visual Force, Exception, Triggers, XML, Apex,Approval processing, Apex Business Hours, HTML, SOQL , and SOSL

Created the Validation Rules, Approval Process, Workflows for automated lead

routing, Email Alerts.

Having Knowledge on App Exchange.

Working on designing of Custom Objects, Custom Tabs, and Custom Fields Role

based Page Layouts and Visual Force pages.

Certification

Salesforce.com Certified Force.com Developer .

Technical Skills

Programming Languages : Apex, core java

Web Technologies : HTML, CSS, JavaScript



Salesforce.com Tools : Force.com IDE, Dataloader

Salesforce Components : Apex Triggers, SOSL, SOQL, Workflows, visual force

Components ,Apex webservices, CRM.

Operating Systems : Windows Xp

Education Qualification

Batchalor Of Computer Science from SVU, Tirupati.

Project Details

Project #2

Title : Help Desk Control

Duration : June 2011 to Dec 2011

Description:

Help Desk Control software is web based software for managing internal support system or

Customer support system. The software consists of web based ticketing screen through which user

can raise support tickets.

The tickets can be routed automatically to respective staff for action and various value added

reports can be generated using the software.

Roles and Responsibilities:

Worked with Support Solution with Case Management

Written Apex Trigger to automate Call Center Solution

Developed Visualforce pages for front desk searching Cases

Involved in Customizing Sales Solution to merge

Set up Workflow to handling day-to-day Cases.

Developed Visualforce PDF Reports



Project #1

Project Name : ALD Automotive CRM

Client : ALD Automotive

Environment : Technology & Web Server: Apex Classes, Workflows, Triggers and

Custom Object Model, Sales Force.com Platform.

Description:

ALD Automotive is mainly into the Vehicle Leasing business, where they lease the

car to the customer based on once potential and the requirement. ALD Automotive

CRM provides a CRM solution to sales & marketing aspects to complete the LeasingCycle. The global CRM process developed in ALD starts with the marketing

department where they create campaigns to target existing contacts, leads or just to

create new leads to be managed and qualified by the sales team. The sales had to fill

a document for credit acceptance request; this document is replaced Credit Check,

Credit Line and Fleet objects in CRM. The credit check request must be complete in

order to enable risk analyst to make the financial study. Contracts are considered as

vehicle here; they are created in the back-end system and are currently linked to

Accounts. An Opportunity is usually used to track a “Deal” from its early stages to

completion, it hold various information like Number of vehicle renewed, number of

vehicle lost, number of vehicle extended, number of vehicle open etc.

Responsibilities:

Developed various Custom Objects, Tabs and customized standard objects like Accounts,Contacts.

Worked on user interface Creating visual force pages, page layouts, search layouts to

organize fields, custom links, related lists, and other components on a record detail and edit

pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field

updates to implement business logic.

Responsible for setting field level security, profiles, sharing rule and audit trail setup to

ensure that data is only shared with authorized persons.



Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for

various functional needs in the application using the Eclipse IDE.

Integrated Salesforce with an external application using Web Service APIs.

(Dwarak S)

Documents

dwarak_sfdc