OTHER USEFUL NUMBERS

COUNSELLING SERVICES

OTHER HELPFUL INFORMATION

HOUSING ADVICE & REFERRALSExeter has a range of supported accommodation within the city to support rough sleepers. If you are homeless and looking to access accommodation in Exeter, you should contact one of the following agencies – their addresses can be found under Useful Contacts with a map reference.

SHOT team and St Petrock’sStaff from both organisations are available to advise you on your housing entitlements as well as support you in seeking and sustaining emergency, private and supported accommodation. They are also able to refer clients to different hostels in the city.

Exeter City Council Housing Advice ServiceThe City Council offers a housing advice service for people who are homeless, at risk of homelessness or have a housing problem. The Housing Options Team can also offer advice about how to access private rented accommodation.

Exeter City Council also administers the housing register for all Council and Housing

Association homes available to rent in Exeter that are advertised through Devon Home Choice.

Other Agencies:

Community Housing AidCHA provides a range of projects and support, including:

• NightstopDevon–emergencyaccommodation for 16-25yr olds

• DevonSMARTMOVE–adeposit bond scheme helping people access private rented accommodation

• Specialistadvisorsofferingsupport and advice on housing, debt and Benefits. Dedicated staff assisting people leaving hospital or prison as homeless.Tel: 01392 430228www.communityha.org.uk

Young DevonAdvice, counselling, information and support for people aged 16-25.YES Centre, George Street, Exeter Tel: 01392 331666/424767See 17 on map

Cruse DevonFree counselling service with trained volunteers to help with bereavement.Tel: 0300 330 5466

Palace Gate Counselling ServiceCounselling service for adults.3 Palace Gate, Exeter Tel: 01392 205804

RelateRelationshipcounselling.3Wynards,MagdalenStreet,Exeter Tel: 01392 275681

Young People’s ServicesYoung DevonAdvice, counselling, information and support for people aged 16-25.YES Centre, George Street, Exeter Tel: 01392 331666/424767See 17 on map

Exeter City Council Housing and Council Tax Benefit Section For help with the administration of Housing and Council Tax benefits.Mon,Tues,Thurs,Fri9.30am–4pmWed10am – 1pm. Tel: 01392 265440

Citizens Advice Bureau(See 7 on map) Free, confidential, independent and impartial advice and the opportunity forrepresentation in tribunal cases.Mon–Fri(exceptWeds)10am–3.30pmWeds 10am – 1pm. Wat Tyler House, King William Street, Exeter Tel: 0844 4994101 (24 hr advice line)

Job Centre Plus(See 8 on map)Advice on unemployment benefits as well as job advertisements and guidance.Mon–Fri(exceptWeds)9am–4pmWeds 9.45am – 4.30pmClarendon House, Western Way, ExeterTel: 01392 474700

YMCA Job Club(See 16 on map) Job coaching and help withCV’s,lettersandapplicationforms.Internet access for job search. Help finding work, training or education. YMCA,39-41StDavid’sHill,Exeter Tel: 01392 410530 option 2 for details

Royal Devon & Exeter Hospital(see 9 on map)BarrackRoad,ExeterTel:01392411611Devon & Cornwall Police(see 10 on map)HeavitreeRoad,ExeterTel:08452777444Crosslines(see 11 on map) Evening and weekend survival servicesChristianCentre,HeavitreeRoad Tel: 01392 433333Salvation Army(See 15onmap)Friar’sGate,Exeter(offHollowayRd)Tel:01392216553St David’s Church(see 12 on map) Evening survival servicesHeleRoad,ExeterTel:01392254396RSPCA01392 439898

YMCASupport and shelter for young people39-41StDavid’sHill,Exeter Tel: 01392 410530Exeter FoodBank – food collectionsTues and Thurs 2pm-4pm TheMint,ForeStreetRefugee Support GroupHelp,advice and support for people refugees and asylum seekers93 Fore Street, Exeter Tel: 01392 682185Childline 0800 1111Benefit Enquiry Line 0800 882200Stop Abuse For Everyone (SAFE) Exeter01392 667144SoberLinkTel: 01392 256907

EVENING & WEEKEND SURVIVAL SERVICES

If you do find yourself rough sleeping, organisations exist that provide food, support and shelter in the evenings and at weekends. This is aguidetowhat’savailable,however,pleasenotethisissubjecttochangeandbothSHOTandStPetrock’steamscanadviseyouof any changes.

MONDAYCrosslines,behindJobCentrePlus,HeavitreeRoad–Soup/hotdrinks (7pm – 8.30pm) – See 11 on map

TUESDAYCrosslines – Soup/hot drinks (7pm – 8.30pm) – See 11 on map

WEDNESDAYTop of South Street – Jacket potatoes/hot drinks (6pm) – See 14 on map

THURSDAYStDavid’sChurch,HeleRd–Soup/sandwiches/hotdrinks/clothing(6pm – 7pm) – See 12 on mapTopofSouthStreet–Danny’sSoupRun(6-7pm)-See14 on map

FRIDAYNightcafe–Cathedral’sChapterHouse–provideshotdrinks/soup (8pm – 10pm) – See 13 on map

SATURDAYCrosslines – Breakfast (8am – 10am) and hot meal (6pm – 7.30pm) – See 11 on map

SUNDAYSalvation Army Community Hall, Friars Gate – Community Lunch (12.30pm) – See 15 on map

DRUGS & NEEDLESNodrugiscompletelysafe.However,ifyoustilldecidetousethemitisalwayssafertosniff, snort, swallow or smoke rather than inject. Cocaine, heroin and amphetamines can all be taken without injecting.

However,ifyouarestillgoingtoinjectREMEMBER;• Nevershareanyworks• Itisessentialtouseaneedleexchange• Don’tcreateariskbyleavingneedleslyingaroundorbycarelesslythrowingthemaway.• Alwaysusethesmallestpossibleneedle.

For details of the new needle exchange service in Exeter, contact RISE, Recovery and Integration Service on 01392 492360.

RISE,TheUplands,81HeavitreeRoad-see6 on map.

Be Safe…• Donotusedrugswhenyouarebyyourself• Mixingdrugsgreatlyincreasesyourchanceofoverdose• Youareatthehighestriskofoverdoseifyougetcleanandthenuseagainatthe

same level• Ifyoufindafriendwhomighthaveoverdosed,putthemontheirsideandcall999

For 24hr advice about drugs please contact 0800 776600.

NEW TO ROUGH SLEEPING?StPetrock’scentreofferspracticaladviceandsupport,survivalservices,reconnectionsback to friends and family and access to emergency accommodation during weekday morningsessions.YoucanalsocontacttheDevon&CornwallRoughSleepersPartnership on 0800 151 3441 and they will make sure an outreach worker finds you to offer assistance.

If you are new to rough sleeping please remember it is dangerous and follow this advice:•Alwayssleepwherethereareotherpeople.•Makesureyoualwayssleepontopofsomethinglikeablanket,asleepingbagora

bench and never directly on the ground.•Trytokeepyourhead,handsandfeetwellcoveredandwarm.•Eatordrinksomethinghotbeforegoingtosleepinordertokeepyourbodywarm.

CONCERNED ABOUT SOMEONE ROUGH SLEEPING?

If you are concerned about someone rough sleeping in your community, in Devon, then helpthembycallingtheDevon&CornwallRoughSleepersPartnershipon08001513441 and they will provide the necessary help and assistance.

MAP GUIDE TO EXETERYou can locate service providers by using the numbers provided throughout the guide and shown on the map.

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USEFUL CONTACTSSt Petrock’s: Provides emergency services (food, clothing, washing facilities), practical advice and support, reconnections back to family and friends and access to emergency and private rented accommodation (as appropriate) as well as healthcare. 10 Cathedral Yard, Exeter. (See 1onMap)Tel:01392422396(office)/01392217550(centre). MorningSessions:Mon,Tue,Thur,Frifrom9amto1pmandWedsfrom9amto12noonfor basic survival, advice and referral. AfternoonSessions:Mon,Tue,Thur,Frifrom2pmto4pmforassessmentsbyreferral/appointment.

BCHA’s Street Homeless Outreach Team: SHOT work with people who are rough sleepingorathighriskofbeingstreethomelessinExeter,EastDevonandMidDevon.SHOT assist people to access support services and accommodation and hold the waiting list for Gabriel House and Esther. The team operates early morning outreach sessions and daytime advice and referral services, with daily drop-ins at St Petrocks.

Based at Gabriel House, 10 Smythen Street, Exeter (see 2 on map) Tel: 01392 278551

Clock Tower Surgery: The surgery works specifically with homeless and vulnerably housedpeoplebyprovidingthemwithspecialistaccesstohealthcare.9NewNorthRoad,Exeter(see3onmap)Tel:01392208290.OpenMondaytoFriday9.15amto10.30am for drop-ins. Appointments only between 10.45am-12.15pm.

Exeter City Council Housing Advice: Provides advice and information on housing options as well as access to emergency accommodation for clients who are legible under homeless legislation. Civic Centre, Paris Street, Exeter (see 4 on map). Tel: 01392265726MondaytoFriday–9amto4pm.

Big Issue: The Big Issue works with homeless and vulnerably housed people in order to help them generate an income by selling their magazine in the local area. 53 South Street, Exeter (see 5onmap)Tel:01392493372MondaytoFriday9amto10amand1pmto4pm.(Magazinesavailabletocollectallday).

RISE, Recovery and Integration Service (Addaction and EDP Drug & Alcohol Services Partnership)Recoveryfocusedtreatmentserviceforthosewithsubstancemisuseand/oralcoholproblems within Devon.

Uplands,81HeavitreeRoad,Exeter,(see6 on map). Tel: 01392 492360MondaytoFriday,9-5pm,Saturday10-4pmandoneadditionaleveningopening.