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By 2025, 75% of the workforce will be Millennials – a new
generation with a different view of the work environment
having grown up in the digital, social, mobile world.
Governments will have to attract a new workforce.
A technology driven world
40% of government employees will use multiple form factors on a daily basis by 2020.
$8 billion in savings annually - If half of all Federal workers used video conferencing, they could save three and a half hours a week in productivity.
Productivity in GovernmentEnabling leaders and workers to be productive anywhere, anytime
Government
Leaders
Gain public trust with improved
communication and transparency
Improve access to insights to help shape
policy and budget decisions
Stay informed and connected with staff
and citizens, in the office or on the road
Ensure a compliant solution that helps
reduce costs and improve agility
Field
Workers
Improve quality of services with mobile
access to key information
Enable timely collaboration and
knowledge sharing for faster problem
identification and resolution
Engage employees by building a sense
of community; lower turnover
Government
Employees
Improve service to citizens with improved
collaboration
Enhance cross-agency communications
Improve productivity and make
government processes more efficient
Engage and inspire civil servants to
improve employee retention rate
Government leaders can…
Reach thousands of government
workers or citizens with virtual, cost-
effective communications.
Reduce travel, staff, and venue costs, as
well as the environmental impact of in-
person gatherings.
Build confidence and morale among
citizens with more transparent
government that is easier to access.
Host virtual town hall meetings
A state representative announces a virtual
town hall meeting to share information
about new proposed education legislation.
He hosts the meeting from the state
capitol. Thousands of citizens from across
the state attend using any browser, on any
device, with no plug-in required. Citizens
can also use a dial-in number to attend.
The representative has his staff record the
meeting, so citizens who could not attend
can watch it later.
Government leaders can…
Share vital information in virtual meetings.
For projects, create shared workspaces and
calendars on the fly, without IT support.
Reduce travel costs and help make more
effective use of everyone’s time.
Support internal governance with highly
secure communications to the right people
and information.
Run effective internal meetings
The government leader hosts board meetings from his office.
Those who cannot attend in person participate over video.
As the meeting organizer, he can dial-out to attendees.
In addition to conferencing, he uses team sites to connect
with his staff and other government leaders. He posts
legislation updates, monthly blog posts, and recent news
events to the employee portal.
Government leaders can…
Improve cross-agency/team knowledge
sharing, collaborative processes, and team
building.
Enable people from across government to
have input on critical decisions.
Help ensure the security of confidential
information with Rights Management.
Improve mobility with access across
platforms (Windows, iOS, Android).
Simplify cross-agency collaboration
A leader creates an Office 365 Group
with members from other agencies such
as the Department of Transportation or
Land Management.
Cross-agency group members can view a
shared calendar with important meetings
and deadlines, or securely share and
collaborate on drafts of the proposed bill.
Government leaders can…
Access dashboard views with interactive
visualization to evaluate economic trends
or budget models.
Create data-driven policy changes that
enhance citizen service and reduce costs.
Reduce the time spent creating reports and
analyzing data.
Share views and make data driven
decisions even when working remotely.
Gain insights into economic indicators
A leader can monitor employment levels through
collaborative BI Dashboards, enabling her to make
better decisions using scorecards and social features.
She can access across platforms
(Windows, iOS, Android).
She uses Power BI Pro to compile
data, charts, and graphs into a
single view.
Be well informed on key topics with briefing books
Government leaders can…
Access up-to-date information in briefing
books to provide informed answers to
citizens and press
Edit shared notebooks across multiple
platforms (Windows, iOS, Android).
Quickly surface content produced by
colleagues that is important to your
political situation, without spending time
searching for it.
Organize and share relevant content with
your team using Delve Boards.
The leader is preparing for a press conference
and accesses the latest staff-prepared OneNote
notebook for the relevant questions and answers
on topics that might come up.
His staff used Delve to find background data to
include in the briefing book. When they have
questions, they can find available experts, then
click to communicate.
Provide government-grade security
Governments can…
Be more confident in the cloud with
Microsoft’s commitment to cloud, security,
and trusted compliance in government
Help protect citizen data and other
sensitive information across devices and
the cloud
Help ensure they meet ISO 27001, EU
model clauses, HIPAA BAA, FISMA, and
FERPA requirements
Rest assured with Microsoft contractual
commitments around data privacy,
security, and regulatory compliance
Over 900 controls in the Office 365 compliance
framework enable us to stay up to date with the
ever-evolving industry standards across
geographies.
Trust Microsoft’s verified services. Microsoft is
regularly audited, submits self-assessments to
independent 3rd party auditors, and holds key
certifications.
Access the right information with role-based portals
Government employees can…
Access all vital information in one place.
Always have the most updated
information on department policies, so
they can deliver superior service to
citizens.
Use powerful search tools to quickly find
the information they need—wherever they
are, from nearly any device.
A government employee can see her schedule and tasks for the day.
She won’t miss the blog post from the head of her department on a
new policy. She gets training and information specific to her role.
She can also access
everything on her
tablet or smartphone.
Discover connection points between teams
Government employees can…
Identify the most connected employees and
the least connected teams.
Analyze meeting quality and time
management to improve government
efficiency.
Act upon insights to help facilitate
connections between government
departments and agencies.
Workers use MyAnalytics to view the
staff’s work map to find peers
working on similar projects.
Enable more secure document sharing and collaboration
Government employees can…
Save files to the cloud with OneDrive for
Business which provides unlimited storage,
helping save money.
Coauthor with multiple people who can edit
a document at the same time, and see real-
time changes.
Ensure colleagues are using the most recent
document versions to eliminate redundant
work with Modern Attachments.
Help eliminate compliance concerns with a
highly secure document sharing and storage
solution.
Workers can access their documents from anywhere
on an authenticated shared site.
They can set permissions to share highly secure
documents with other departments or with
individuals outside the government.
With Rights Management capabilities, workers
can establish secure policies around
documents containing sensitive information.
Help protect citizen data
Government employees can…
Help protect sensitive information by
enforcing Data Loss Prevention policies and
implementing advanced message encryption.
Help eliminate threats from malware and
viruses with Advanced Threat Protection.
Help avoid loss of confidential information
by using Intune and Remote Wipe.
Maintain business continuity with uptime
guarantees and backups.
Centrally managed data policies and device policies
from the Office 365 Admin Center help protect
government employees when sharing documents and
emails with colleagues.
With Exchange Online Protection (EOP) and
Advanced Threat Protection (ATP),
government employees can protect against
unknown, sophisticated threats.
Gain insights into agency information
Government employees can…
Build and share dashboards to gain insights
and make data-driven decisions.
Import data from external sources and
combine with internal data.
Easily create BI sites to share worksheets and
collaborate on insights.
Perform interactive visualization to gain
insights into complex data more easily.
Workers can perform natural language queries
with Power Query.
Workers easily create team sites that provide
the key metrics needed for their agency. They
can easily combine external and internal data.
A worker uses 3D Maps for compelling Geospatial
Information Systems (GIS) capabilities to visualize data.
She shares her desktop to better communicate analysis
during a conference.
Track and respond to citizen sentiment
Government employees can…
Track and analyze what citizens are saying
through social listening, so you can respond
faster and with better service
Get breaking news and social feeds to
identify trends in sentiment
Integrate various data sources seamlessly to
create analysis of citizen opinion more
quickly.
Use analytical tools to view trends over time.She can use this information to understand
what concerns should be addressed in the
upcoming town hall.
A worker can use Microsoft Social Engagement
to view trending comments related to a
proposed re-development project.
Personalize citizen interactions
Government employees can…
Connect with citizens via HD video
conferencing to gather information about
cases.
Instantly create multi-party sessions with
experts to help resolve citizen questions faster.
Provide access to citizen services for people
unable to travel due to disability or long
distance.
A government worker meets with Salma and
Youssef via video with Skype connectivity.
The couple has requested their preferred method
of communication. They can choose between
phone, IM, Skype, and personal connections.
Government workers can connect
to citizens from virtually any
device.
Improve records management and discovery
Government employees can…
Establish records in-place with defined
retention policies.
Respond to requests for information while
reducing time spent on eDiscovery.
Hold immutable copies of documents,
emails, and conversations that can be
searched and shared.
Maintain audit trail on user changes,
approvals, and edits related to data
compliance. Email retention policies can be set
by administrators to simplify
compliance.
Conduct comprehensive eDiscovery across
Exchange Online, SharePoint Online,
Skype for Business, and OneDrive for
Business while leaving end users and IT
alone.
Governments can query to find relevant
content quickly and export results for
review and production.
Manage service requests faster, more effectively
Government employees can…
Improve case management with CRM
tools like service request management and
contact history
View records of previous service requests
and identify patterns or problem areas.
Respond to service requests more
effectively with full information about an
account or citizen.
Avoid asking the same question to a
citizen when they are transferred between
government employees.
An employee receives requests from citizens
who report on potential hazards in roadways.
Government employees can log the service
request in CRM and assign the case.
Field service workers and the public works
department can check the status and add
updates to this case.
Telecommute and stay connected
Government employees can…
Gain improved employee satisfaction with
flexibility to work from anywhere.
Reduce office space costs by
implementing flexible workplace policies.
Improve productivity during events that
prevent workers from going in to the office
(transportation strike, large-scale disease
outbreak emergencies, or a high-security
event).
A government employee works from home two days a week
as part of a new flexible work arrangement. She can conduct
all of her meetings and answer her office phone from her
home computer, tablet, or smartphone.
Give employees tools to improve accessibility
Government employees can…
Provide support for disabled employees to
allow equal opportunity.
Quickly ensure accessibility with built-in
tools in Microsoft Office 365.
Provide accessible content to citizens with
disabilities.
Before distributing a Word, Excel or PowerPoint
document, she uses the Accessibility Checker to
identify potential issues.
A worker meets with colleagues with hearing and
vision disabilities. Employee PCs and tablets have
narrating features, speech recognition and
magnifying capabilities to make the devices easier
to use.
Work on tasks from anywhere, any device
Field workers can…
Track service orders, view timesheets, and
complete reports from anywhere.
Receive task requests from inspectors or
case managers from anywhere.
Access information across multiple
platforms (Windows, iOS, Android).
Be productive from wherever they are,
enabling them to spend more time
resolving citizen issues.
No matter what device he is using, a field
service worker can access his key applications
and documents in a consistent experience.
Employees can install and use
Office on up to 5 PCs/Macs, 5
phones, and 5 tablets.
• Easily find training videos
• self-service access
• Attend live training
•
without the help of IT
Graphical query refiners and hover cards
help soldiers view video thumbnails
without leaving the training page,
simplifying searches.
After new hire classes, field workers can
continue training on assignment-specific
topics remotely through video-based
training.
Faster field response and resolution
Field workers can…
• Quickly find and communicate with
experts to help with problem solving.
• Leverage automatic email/Skype alerts sent
from connected equipment to notify
dispatch of problem.
• Search knowledge base and use machine-
based learning in Delve to discover relevant
information.
• Connect using Skype for Business from
multiple platforms (Windows, iOS, Android).
During a service call, a field services technician
accesses the knowledge base from his role-based
portal to quickly find manuals, equipment history,
and repair tips.
His next repair is more complex so he uses his
tablet camera to show the equipment issue via
video conference with team of experts from his
peers and the parts vendor. They help him quickly
resolve the issue.
Before dispatch, a field technician searches for
recent service tips related to a new AC unit. Delve
uncovers a document from a facility manager that
talks about product issues and a part recall.
Capture and share KPIs to improve field services and citizen satisfaction while reducing report creation time
Use service dashboards built into CRM Online and easily pull in data from multiple data sources such as ERP and other line of business applications to run further analysis without help from IT.
Track service KPI metrics such as first time fix rate, labor time as a % of total planned time and citizen satisfaction score.
Use MyAnalytics to understand how field services workers and teams collaborate, communicate, and manage their time.
Service managers use enhanced visualization tools and
dashboards to share field service performance metrics
with the team. Engaged workers help improve service
quality and citizen satisfaction.
Complete service projects on time and under budget by keeping on top of all tasks, project resources
Define governance processes and establish workflow approvers for construction, local ordinances, etc.
Compare resource pools and build teams that align to specific service project plans.
View and assign tasks from any device.
Address resource scheduling conflicts and anticipate cost overruns before they occur.
Field project managers can create and share a project
plan that includes tasks for all resources.
He develops a resource plan and budget. Contractors
and employees can easily enter time and expenses.
The manager tracks progress and reallocates resources
to see the project through successful completion.
Improve the detail and accuracy of information collected while in the field, and use it to provide better services.
Add information directly to case records while in the field, saving time on typing notes later.
Include images with case notes to improve documentation.
Share notes with team members also attached to a case or project to keep them up to date
Field workers see one consolidated view of each
citizen or facility, including multiple agency
interactions and across multiple devices.
A public works inspector can take a picture of a
pothole and add it to the service request to
document that it needs to be fixed.
In addition to accessing CRM, the inspector can
capture electronic notes in OneNote on his
phone or tablet (across multiple platforms).
Office 365 Groups
Microsoft Graph
Security and Compliance
FoundationsEmail and calendar with Exchange
Share and manage content, knowledge & apps with SharePoint
Enterprise voice, video, and chat with Skype
Connect people & drive engagement across the org with Yammer
Create and co-author with Office 365 ProPlus
Work in a chat-based workspace in Microsoft Teams
Universal toolkit for collaboration
billion
emails a day
6.7petabytes
of data
60billion minutes
of calls a day
6Yammer growth
70%1.2billion users
181markets, 19 languages
Available Today
Microsoft Partner or Microsoft Services
Engage a Microsoft Certified Partner or
Microsoft Services to help you:
Identify the business productivity needs in your organization
Develop a success plan to achieve the productivity business objectives
Implement the plan to realize the business benefits
Measure and iterate on the plan for successful adoption across your
organization
A Customer Immersion Experience (CIE) is a facilitated,
hands-on user experience that takes you and your business
stakeholders through everyday work-related scenarios.
What is CIE?
Experience firsthand how Microsoft’s productivity
platform can solve your biggest business challenges in
an immersive and risk-free environment.
Why attend CIE?
Microsoft Customer Immersion Experience
Request a session at microsoftcie.com or ask your
Microsoft account team or partner about scheduling.
How to get started?
Microsoft FastTrackOnboarding and adoption assistance
Included as part of Office 365 for all customers >50 seats
Exchange, SharePoint, Skype, Yammer & Office, incl. E5 support
Service onboarding and user adoption assistance
Email migration from Exchange, Notes, Gmail and GroupWise
Files migration from file shares, SharePoint, Box and Google Drive
FastTrack.microsoft.com
Plan for a
successful rollout
Boost user
engagement
Move to Office 365
with confidence
ENGINEERS
METHODOLOGY & RESOURCES
TOOLS & INSIGHTS
Start using Microsoft Teams today
Engage FastTrack to help onboard and drive user adoption for collaboration
Stay up to date with our public roadmap
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