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© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

Driving Leadership Change at UPSApril 21, 2015

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© 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 2

UPS Facts and Figures

• Headquarters: Atlanta, Georgia

• Chairman and CEO: David Abney

• 2013 Revenue: $55.4 billion

• Employees: 395,000 (318,000 U.S.; 77,000 International)

• 2013 Delivery Volume: 4.3 billion packages and documents

• Service Areas: More than 220 countries and territories, including every address in North America and Europe

• Operating Facilities: 1,990

• Delivery Fleet: 96,361 package cars, vans, tractors, motorcycles, including 3,152 alternative-fuel vehicles

• Aircraft: 625 (237 UPS owned; 388 chartered)

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

https://solvers.ups.com?video=117

ups united problem solvers

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.4

“In attempting to answer

questions of the future

it is sometimes well to take our

cue from the past.”- Jim Casey, UPS Founder, 1947

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© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

1976 Expansion to Germany

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

International Growth

1907 to 1975

U.S.

1975

Canada

7

1976

Germany

1985

Belgium, France, Luxembourg, the Netherlands, UK

1987

Japan, Austria, Denmark, Finland, Ireland, Italy, Liechtenstein, Monaco, Norway, Sweden, and Switzerland

1988

Additional 19 countries

1989

Serves 190 Countries

2015

Serves over 220 Countries and Territories

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.8

Embracing Change While Preserving our Culture

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.9

We Support the Development of Our People

One of the most important responsibilities of our management team is

the development of our people. We train our people in their overall job

responsibilities by coaching and counseling. We expect our people to

take advantage of internal and external training programs, courses,

and resources made available by the company.

We also provide our people with job assignments to enhance career

opportunities and broaden their work experience. These assignments

may entail promotions, lateral assignments, transfers or relocations,

depending upon the needs of the employee and the company.

The UPS Policy Book

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.10

• Strategically Aligned

• Dynamic, Tailored Content

• Shared Responsibility

• Technology based

• Access for all Management

• Professional Facilitators

• Measureable Results

• Support Learning Styles

• Close Talent Gaps

Leadership Development Redesign

+

To execute on our strategies we focused on

four key enablers

1

Priorities

34

2

Technology

Results Operations

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.

© 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

International Management

Development Program

A targeted approach to development

• Identify skills needed to grow the business

• Gap assessments

• Targeted development plan

• Measure for success

• Leadership Competencies for a Global Leader

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.13

Linking Leadership Development to Business Strategy

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© 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

Community Internship Program

An immersion in the community

• Exposure to social challenges

• Unfamiliar environment

• Catalyst for understanding

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

HR Strategy Link to Business Results

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Rigorous Strategic Planning

Technology Innovation

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

Measurement and Metrics

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Performance Management

Employee Engagement

Training Investment

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.18

Our People

Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS.

© 2013 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.

Thank You