Doulos PM Training, © 2008

EMOTIONAL INTELLIGENCE (EI) and

Key Principles TO INCREASE YOUR

CAPACITY TO SUCCEED

• Presented By Gary Rechtfertig, MBA, PMP• CEO & Founder, Doulos PM Training

• For Austin PDD on 10-19-09

THIS WILL HELP YOU:

•Understand your own Emotional Intelligence

•Manage Change

THIS WILL HELP YOU:

• Deal with conflict

• Improve productivity

• Build relationships

EMOTIONAL INTELLIGENCE

- definitions• “The ability to recognize and

regulate emotions in ourselves and in others” – Daniel Goleman

• OR “ knowing and managing our own emotions and those of others for improved performance”

– Anthony Mersino

HOW MUCH DO MANAGERS KNOW ABOUT EI?

• Only 10% of Manager’s surveyed are very familiar with EI

• Yet 88% want “to know more about EI.”

• And 44% of Managers’s learned about EI through Discussions

EI Framework for Management

SELF AWARENESS

• Emotional self awareness

• Accurate self- assessment

• Self - confidence

SELF MANAGEMENT

• Practice Self Control

• Look for Emotional Triggers

• Identify your own Emotional Patterns

SOCIAL AWARENESS

• Empathy

• Organizational Awareness

• See Others Clearly

• Emotional Boundaries

RELATIONSHIP MANAGEMENT

• Stakeholder Relationships

• Developing others

• Telling the Truth

TEAM LEADERSHIP

• Communication

• Conflict Management

• Inspirational Leadership

• Improving project team Leadership

CREATING A POSITIVE TEAM ENVIRONMENT

• What makes a Great team

THE BRAIN

• Your brain is creatively performing 400 billion actions at any moment – you are only conscious of 2,000 of them.

• WHAT ELSE

IS GOING ON ?????

INSEPARABLE

• Our Brain

• Our Thoughts

• Our Emotions

• Our Body

Doulos PM Training, © 2008

Conclusion

• YOU CAN CONTROL YOUR THOUGHTS

Key Principles to Increase your Capacity to

Succeed

SILENCE CANNOT BE MISQUOTED

• The power of your Words

WHEN FATIGUE WALKS IN –

EFICIENCY AND COMPENTENCY LEAVE

• Fatigue can be costly

• Rest time is repair time

WHATEVER YOU HAVE BEEN GIVEN IS WHAT

SOMEONEELSE NEEDS

• What is your career coefficient ??

THOSE WHO CREATED YESTERDAYS PAIN DO NOT

CONTROL TOMORROWS POTENTIAL

• Forgiveness is a key to your success and your future

THE BROKEN BECOME MASTERS AT MENDING

• You are a solution to somebody with a problem

= Empathy & Compassion

ALL MEN FAIL – THE GREAT ONES GET BACK

UP

• Everybody makes mistakes – everybody – look beyond

TRUTH IS THE MOST POWERFUL FORCE ON EARTH BECAUSE IT IS THE ONLY THING YOU

CANNOT CHANGE

• Honesty and integrity

are pillars of life.

NEVER COMPLAIN ABOUT WHAT YOU PERMIT

• You will never correct what you are unwilling to confront

THOSE WHO DO NOT PERCIEVE YOUR WORTH ARE DISQUALIFIED FOR

RELATIONSHIP

• You are important.

YOUR THOUGHTS HAVE PRESENCE

• Doubt is deadly• Become informed• Believe in your product

PATIENCE IS A VIRTUE

• Your greatest mistakes will happen because of impatience

SUCCESS

• Always begins somewhere

• Always begins at some moment

• Always begins with someone

Biblography

• Leaf, Caroline PHD. 2007. “ Who switched off My Brain”, PHD, South Africa

• Mersino Anthony, PMP. 2007. “ Emotional Intelligence for Project Managers” New York, ANACOM

• Murdock, Mike. 1990. The Double Diamond Principle, Denton, Texas, The Wisdom Center

A little testYES / NO• Do you use sarcasm in your communications with team members or other

project stakeholders?• Do you frequently say yes to action items in meetings, or agree to take on

work, and then regret it later?• Do you feel the need to crack a joke or change the subject during tough

conversations?• Do you find it easier to set the record straight or vent your frustration in an e-

mail rather than in person?• Are your relationships with your project team members, your manager, or

project team sponsors superficial and limited to the task at hand?• Do you get upset or take it personally when your boss or a project sponsor

is angry?• Do you ever find yourself dwelling on conflict with project team members or

fantasizing about ways to get even?• Do you wish you were more charismatic or had more presence as a project

manager?

Total Score What it means 7 – 8 You are doing well; you are in the minority of project managers who are adept at handling their

emotions. 4 – 6 You have some strong areas but also some opportunities for improvement. Some work in this area

will help you build relationships, deliver more consistently, and increase your satisfaction with your work.

1 – 3 There are significant areas of emotional intelligence which are impacting your performance as a project manager. An investment in this area will provide a great pay-off for you in terms of project outcomes and career success.

• Gary Rechtfertig, MBA, PMPDoulos PM TrainingA Registered Global PMI Education Providerc214-288-8926w972-496-8906E mail = doulospm1@aol.com

Web = Doulospm1@aol.com