Donald R. Reynolds118 Timber Run Ct, Collinsville IL 62234

donald.reynolds.92@outlook.com (217)-891-1557 PROFESSIONAL SUMMARY

I.T. professional, passionate about achieving a challenging position that allows meaningful contributions to a company’s mission. Experience includes 23 1/2 years of increasing responsibilities in a customer-centric environment, serving multiple customers and using multiple applications. Adapts quickly to new environments, excels at developing strong interpersonal relationships, and ability to interact with professionals at any level of management. Outstanding communication, planning, and problem solving skills, while constantly keeping unparalleled enthusiasm and motivation.

TECHNICAL SKILLS: Microsoft Office Suite applications, Enterprise Information Management (EIM) Portal, Configuration Management, Software Lifecycle, SharePoint, Technical Writing/Documentation, Software Licensing, CML, Release Management, Deployment Management, Release Planning, Metrics Reporting, Remedy, Change Management, Project Management and Coordination, Information Assurance, Software Installation, Hardware Installation/removal, Network Administration, Software Security, DRA, Network Account Management, Quality Assurance, Helpdesk, Technical Training Instructor, Comptia A+ Certified

BUSINESS SKILLS• Exceptional Customer Service• Recognized ability to develop customer rapport and achieve high satisfaction

ratings• Self-motivated, well-organized and able to work with minimal supervision• Liaison between technical and business teams.• Negotiation skills when working with vendors to purchase software and hardware

products for government use.• Ability to understand and adapt to customer needs• Able to excel in high stress situations and exceed expectations • Successful documentation of technical process • Extensive knowledge of Share Point and workflow process.

PROFESSIONAL EXPERIENCE

United States Air ForceData Center Manager/Project Manager 2013-Present

• Co-chaired configuration board; managed USTRANSCOM/24 AF communication requirements—supported DOD Chief Information Officer (CIO) vision

• Managed AF largest Data Center, supporting 3.1 billon dollars in assets, 180 different programs to include three thousand servers, internet traffic to entire military and civilian West Coast.

• Led 3 person team, managed multi-million dollar projects to include power distribution and energy saving initiatives, building security, equipment safety and cooling, and network access.

• Maintained Government Personal Property Inventory for many different Air Force Command and Control programs.

• Assigned hardware assets to individuals for home/work use with proper Air Force documentation; all documentation and hardware assets were tracked until returned.

• Assigned Commercial off the Shelf (COTS) software to program engineers for building servers for test and operational suites.

• Ensured orderly management of system information, both Test and Operational, to help maintain consistency with Air Force Inventory Management System.

• Managed multiple multi-million dollar projects to

Non Commissioned Officer in Charge (NCOIC), Communications Focal Point (CFP)2012-2013

• Managed/led 20 military/civilian personnel; ensures timely/accurate 24/7 IT support of $8M+ communications and Command and Control (C2) assets of entire base with 100% customer satisfaction, provided feedback and counseling

• Leads communications support operations; monitors $51M unclassified and classified metropolitan area networks

• Coordinated requirements for 20K+ users and directs testing/deployment of vital C2 sys security updates & configurations

• Tracks and reports resolution of system outages; ensures accurate & timely support to affected base customers

• Trained CFP personnel on telephone work order/trouble ticket creation--task qualification for entire office

• Managed classified message incidents; coordinated containment and sanitization--prevented leak of sensitive data

• Led the development/validation of CFP standard operating procedures; decreased training time by 40%, Routed 1K+ network trouble tickets; coordinated fix actions/resolved 90% in <24 hours

• Tracked all network change requests to ensure no adverse effects and safe for network deployment

• Co-chaired network configuration and change request board

Quality Assurance (QA) Evaluator2011-2012

• Key member of handpicked team responsible for evaluating 16 work centers and $2B of communication-electronics equipment

• Led Inspection Program and evaluated 32 distinct programs and 250 technicians/provides Squadron Commander (CC) assessment of squadron's ability to meet mission

• CC's technical advisor providing guidance/direction on training, logistical support, mx policy and procedures

• Instructed QA Representative training for 15 personnel--refined proper inspection/reporting procedures for 900+ equipment items worth $2B

• Managed equipment inventory of 38 network items worth $26K; merged 2 inventories--increased management of AF assets

• Led and authored equipment management course; refined 25 rep's toolkit/knowledge--postured QA Representative inspection actions for $2B equipment inspection

618 Tanker Airlift Control Center (TACC) Systems Support Helpdesk Shift Supervisor 2008 - 2011

• Responsible for 24/7 level-one technical support to 618 TACC 1,200+ users and $1.5M in computer equipment

• Troubleshoots events/anomalies that threaten/impact network performance and jeopardize real world mission

• Provided real-time C2 system/network status to TACC leadership and senior controllers

• Supervised resolution of remedy trouble tickets ensured C2 to 1.2K+ users executing 300K+ AMC airlift sorties/yr

• Assisted process of validating 5K AMC network user accounts; closed 500 vulnerabilities--secured AOC data

• Applied computer security patches; safeguarded 1400 priority systems--eliminated 6K+ network vulnerabilities

• Created/validated helpdesk checklists; ensured personal use• Led fix of classified messaging incidents

375 Wing (WG) Client Support Administrator (CSA) Team Leader2007-2008

Supervised three personnel; managed network accounts, resolved computer admin issues 20K people

Performs software/hardware maintenance functions; includes system installation, removal, upgrades, and warranty deployed systems; working with other Release Managers on dependency tracking for all items being deployed.

Received & resolved trouble calls, input into remedy; 100% customer satisfaction

Armament Systems Instructor2005-2007

Armament Systems Technician1992-2005

EDUCATION:Community College of the Air Force 2008, 2010, 2012

AA Science Aircraft Armament Systems 3.85 GPAAA Science Instructor of Tech and Military Science 4.0 GPA

AA Science Information Technology 4.0 GPA