Over the last 6 years, the team at The KPI Institute: Documented 8,000+ KPIs from 16 functional areas and 25 industries;Reviewed 1,000+ performance reports from 125 countries;Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process;Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we: Assisted 28,000+ organizations in finding solutions for their KPI needs;Trained 2,500+ participants in 40+ countries on how to work rigorously with KPIs.

8 - 10 November | Doha, Qatar

Identifying the right tools and methods to effectively manage supplier performance.

Certified Supplier Performance Professional

3 Key Business Benefits Increase business performance by gaining more control over the suppliers performance and actively manage the stakeholders buy-in process;Significantly improve business results by working with the relevant KPIs and supporting instruments (Scorecards, Dashboards) to monitor suppliers’ performance;Consolidate your competitive advantage by addressing, in real time, the risks associated with selection, contracting and monitoring performance of suppliers.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Info at: www.kpiinstute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

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Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Course Overview

Testimonials

Course Overview

Snehal Kaware, Takreer, UAE Zeinab Hassan, Warda, Supreme Council of Health, Qatar

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“This is a very interesting course and useful in practice. I would recommend it to everyone in my company.”

Efficiently manage the procurement activity area, based on an thorough understanding of the supplier relationship dynamics;

Take adequate measures reflect the company competitive advantage in developing and proper usage of supplier selection and evaluation tools;

Have a significant contribution as part of the team involved in procurement and strategic sourcing areas;

Generate value for your business by applying a modern performance management framework;

Enhance your practical learning experience by getting full access to a wide variety of relevant resources and ready-to use tools designed to help you attain outstanding results.

At the end of this course you will be able to:

Develop and implement a supplier selection process based on company competitive advantage;

Use different supplier segmentation models;

Identify risks and develop response strategies related to the management of suppliers’ relationships;

Select relevant KPIs to monitor and improve your supply chain performance;

Implement a rigorous supplier relationship strategy capable to generate added value at the entire organizational level.

Benefits

Learning objectives

+Professionals activating in purchasing, procurement and strategic sourcing areas

Professionals working in departments such as procurement, logistics, retail, manufacturing and distribution or related to procurement processes, interested in improving the performance of their supplier activities and bringing strategic and sustainable value to their organizations.

Middle/lower management professionals

Individuals such buyers, procurement managers, but also key accounts which are involved in procurement-related planning, management, project tracking or performance monitoring. The tools and resources offered as part of the “Certified Supplier Performance Professional” course enable participants to immediately apply the concepts learned within their organizations.

Participants profile

The training course is designed to develop the key competencies necessary to efficiently manage and growth the suppliers’ performance. Moreover, participants will benefit from a powerful learning experience mixing practical information delivery with well-designed activities and study cases, constantly stimulating the interactions between participants and knowledge sharing. As a key differentiator, the course provided by The KPI Institute focuses on a practice-related side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

3

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Agenda

Agenda

Course introduction

Trainer’s presentationNeeds assessment and expectationsCertification process presentationActivity: Get to know each other

Understanding supplier performance

The importance of performance in managing suppliers;The purchasing life cycle;Elements of performance architecture in suppliers management;The role of procurement in the organizational context – Stakeholders buy-in process.

Supplier selection

Supplier selection process;Suppliers selection requirements and criteria development based on company competitive advantage; Supplier selection methods and tools; Proposals evaluation;Success factors in supplier selection process;Activity: Develop suppliers’ selection criteria.Activity: Develop proposal evaluation form

Supplier relationship design

Supplier relationship designDifferences between purchasing – procurement – strategic sourcing;Strategic sourcing approach of suppliers;Supplier panel development and management;Supplier segmentation models;Activity: Apply Segmentation Model in practice.

Supplier Contracter

Challenges in drafting contracts;Risk identification and response strategies in the contracting process;Positioning strategies when negotiating with suppliers;Contract management: key tasks and responsibilities;Steps to set up successful contracts;Activity: Balancing critical success factors in contract development.

Performance through Service Level Agreements (SLAs)

SLA success factors (service and management);SLAs requirements setting;SLAs objectives;Building the SLA based on company competitive advantage;Activity: Develop a SLA architecture

Sourcing KPIs to generate suppliers’ performance

Definition and usability of KPIs;KPIs and metrics selection;KPI selection sources;KPI selection techniques;KPI target setting;KPI documentation as a key success factor;Perfect Order Index and its impact over supplier performanceActivity: Apply a KPI documentation form in practice.Activity: Select the relevant KPIs for contracts and SLAs

Supplier performance monitoringTypes of data to monitor;Scorecards and Dashboards development process;Data visualization best practices;Activity: Creating a performance scorecard.

Supplier Relationship Management (SRM)

The motivation for supplier performance management;Challenges in SRM: cost of poor quality;Collaborative approach in developing strategic partnerships;SRM Governance;Assessing the SRM maturity level of an organization;Activity: SRM Best practice Case Study.

Supplier performance evaluation

Developing internal capability for implementing supplier evaluation;Key aspects of supplier performance evaluation;Performance evaluation criteria development;Evaluation methods;Managing non-conformances;Supplier performance reviews;Activity: Developing a supplier performance evaluation form.

Risks and communication management with suppliers

Types of risks to manage in a supplier relationship;Route cause analysis;Performance improvement plan;Supplier communication framework;Activity: Develop a route cause analysis and risk interventions plan for suppliers’ performance.

Review and Certification exam

Course review;10 Insights into how to maximize supplier performance;Q&A session;Certification Exam.

Day 1 - Supplier performance context

Day 2 - Contracting and performance monitoring

Day 3 - Supplier performance management

4

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

EvaluationLearning experience

Educational Resources

Inclusions

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

Certificate of Completion: after completing pre-course activities and passing the Certification Exam;Certificate of Attendance: after participating at the 3 days of on-site training course;Certified Supplier Performance Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified Supplier Performance Professional title, as this certifies the skills and knowledge related to supplier performance field.

Educational ResourcesThe KPI Infographic; Fact Sheets: KPI Definitions, KPIs in Practice, Terminology in Practice, KPI Selection Criteria; The qualitative reports: Performance Management in 2012 and Performance Management in 2013;Catalogues: Supplier Scorecards, SLAs templates, Glossary of terms;Other resources: consisting in videos, whitepapers or case studies relevant for Supply Chain Management.

Pre-courseThis part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience;

Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge;

Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;

Forum introduction – share an introduction message to present yourself to the other course participants;

Expectations - share your expectations regarding the training course;

Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core courseIn order to achieve a high level of understanding and increase the rate with which theoretical aspects are implemented in practice, the course is designed to facilitate experiential learning and ensure a high level of interactivity through open discussion on different topics.

The learning experience consists of:

Actively participating in individual and group exercises, in order to apply concepts in practice;

Analyzing case studies and identifying solutions;

Filling in templates used as instruments for improving performance;

Sharing experiences and best practices from different industries;

Constantly evaluating participants’ knowledge, through short quizzes to support the final test.

Post-courseThe learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;

Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Additional reading - go through a series of resources to expand your content related knowledge;

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

Course materials that consist in: Book of Knowledge;Course slides; Course notes.

Ready-to-use Performance Management Toolkit, containing the following templates:

Supplier Selection Form - template;Selection criteria checklist;Proposal evaluation form;Check list for drafting contracts and SLAs;KPI documentation forms;Supplier performance Scorecard - template;Performance Improvement action plan – template.

Premium Associate Membership on smartKPIs.com available for 6 months, providing access to over 8000 KPI examples;

A research report from Top 25 KPIs series;

One webinar from the 2015 Certified Supply Chain Performance Professional Webinar Series.

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Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

Facilitator

Testimonials

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

Training CoursesCatalogue 2015

Facilitator

Cristina BleocaPurchasing and Supply Chain Management Specialist

Cristina Bleoca is a Purchasing and Supply Chain Management specialist, with over 10 years of supply and purchasing management experience in automotive and FMGC companies

Cristina managed departments with different maturity levels, her activities ranging from establishing a purchasing department to managing accelerated growth periods.

Cristina graduated from The Faculty of Economics and Business Administration and The Faculty of European Studies of the “Babeș-Bolyai” University in Cluj, which she complemented with internships in industrial companies and service providers from Germany (Kuka Schweissanlagen GmbH and IBM Global Services GmbH). Cristina gained her professional experience as a Purchasing-Logistics Department coordinator in companies active in FMCG and Travel Retail.

She is experienced in designing and implementing strategies for developing supplier management activities, optimizing the logistics activity, the flow of materials and inventories management.

As a facilitator, Cristina delivered the following training programs:“Performance Management in Purchasing-Logistics: KPIs, Scorecard and Dashboard”;“Strategic Approach to Purchasing-Logistics Processes”.

Cristina Bleoca has a vast experience in supply management and logistics. Her current position as n Operations manager provides her with the practical experience she shares with other professionals, who participate in the courses she is facilitating.

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

Perviz Aslani, EMBAWOOD, Azerbaijan

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

Ayhan Aydoğmuș, Roketsan, Turkey

Arturo Cruz, Abu Dhabi Aviation, UAE

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Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Course Fees

Course Fees

*The course fee includes course materials, lunch and coffee breaks.

If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Organize this training course in-house

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

We invite you to contact the event manager to enquire about special rates from the venue.

Official Course Webpage

Venue

Course Date

8 - 10 November $3,000 USD $2,900 USD $2,500 USD 3 November$2,650 USDby August 7th

$2,800 USDby October 7th

General Fee Early Bird 2

Early Bird 1

2 or MoreParticipants

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The KPI Institute Members

Accommodation For more details visit:

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HeadquartersMelbourne Office

Life.lab Building198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, AustraliaT: +61 3 9028 2223 M: +61 4 2456 8088office@kpiinstitute.org

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Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Supplier Performance Professional

Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

1. Fill in and submit the registration formavailable online at store.kpiinstitute.org

2. Pay by credit card using the online facility;

3. A tax invoice together with the registrationconfirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contactdetails and registration request;

2. An email confirmation containing thetax invoice and bank account detailswill be sent to you;

3. Proceed with the attendance fee payment by bank transfer;

4. Send through email the proof of thepayment transaction completion;

5. A tax receipt together with theregistration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Registration

Use one of the following options:

Complete this form and fax it to our Dubai Office at:+971 4332 8810

Email us with your registration details

Call us and we will assist you through the registration process.

Teodora Gorskiteo.gorski@kpiinstitute.com T: +971 4311 6556

Alexandru Munteanalex.muntean@kpiinstitute.comM: +40 7 4706 0997

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