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Can I see the information held about me?
The Data Protection Act 1998 allows you to find out what information is held about you, subject to certain conditions.If you want to see the information that we hold about you, you can write to the following address and request access to it:
Information Management LeadSefton Council for Voluntary Service (CVS)3rd Floor, Suite 3B, Burlington House, Crosby Road North, Waterloo, LiverpoolL22 0LG
Where can I get more information?
Further guidance on Data Protection is available from:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Telephone: 0303 123 1113 (local rate)
01695 545 745 (national rate)
If you have any questions or queries, which we have not covered in this leaflet, our staff will be pleased to answer your questions as clearly and honestly as they can.
Please contact us on the following telephone number for queries, comments, compliments, complaints and to receive advice or information about our services.
You can also contact us if you would like this document in another language or format.
Email: [email protected] Telephone number: (0151) 920 0726
Sefton Council for Voluntary Service (CVS)Registered Charity No. 1024546
Company Limited by Guarantee No. 2832920Suite 3B, 3rd Floor, North Wing, Burlington House, Crosby Road
North, Waterloo, L22 0LGTel: (0151) 920 0726 Email: [email protected]
Information Governance
Information for Clients
Protecting Your Privacy
© Sefton CVS November 2014
Why do we collect your information?
Sefton CVS collects information about you to provide you with the best possible service. In order to do this your personal details may be held in a manual written record or on a computer system.Records may contain information such as: Your name, address, date of birth Details of the services we have provided you with Details of visits or interviews Notes or reports about your circumstances Relevant information from people who care for
you or work on your behalf.
How do we use your information?
To contact you if you need further help or support To plan services to meet your needs To investigate your concerns if you make a
complaint To provide up to date, accurate information for
professionals who look after you or represent your interests in the community
To help plan your ongoing support with other agencies, for example social services
For research - you would be asked for your consent
To assess the type and quality of the service you’ve received from us
To provide evidence of advice or support given, so that we receive payment from service commissioners
To audit Sefton CVS accounts and services To prepare statistics on our performance.
Who has access to your information?
Sefton CVS staff and other professionals may need access to your information to help or work with you - however this is on a strict need to know basis.
There may also be times when administrative staff will need some limited access to your information to carry out their tasks.
Staff employed by or working with Sefton CVS have a duty to keep your information secure and confidential.
We have an Information Governance Handbook (including a Confidentiality Code of Conduct) and a Data Transfer Procedure which all staff must follow - you can see these on our website www.seftoncvs.org.uk
Who do we share your information with?
We may need to share your information with other organisations so that you can receive further help or advice, but this will only be with your consent.
Your information may be shared, where necessary and subject to strict agreements, with one or more of our local partners for instance: Voluntary, Community & Faith sector
organisations Sefton Council Health Service providers Commissioning organisations Criminal Justice agencies
We will not disclose your personal information unless there is a genuine need, there are exceptional circumstances or the law requires us to do so, for instance under a court order.
What should I do if I do not want to share my information?
If you wish to restrict the sharing of your information please inform the person who is dealing with you at the time.
They will be able to discuss this with you and explain why this may not always be in your best interest.
Following that discussion, if you still do not wish to share your information, a note will be placed on your records and on any computer records.
What shall I do if my details change?
It is important that you tell the person advising or working with you if any of your details such as your name or address have changed or if any information that we have for you is incorrect.
