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© Polycom, Inc. All rights reserved. 1 Do’s and Don’ts when moving to Office 365 Cloud Voice Laura Marx Sr. Dir., Microsoft Marketing, Polycom Jeff Schertz Microsoft Solution Architect and Microsoft MVP

Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

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Page 1: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 1

Do’s and Don’ts when

moving to Office 365

Cloud VoiceLaura MarxSr. Dir., Microsoft

Marketing, Polycom

Jeff SchertzMicrosoft Solution

Architect and

Microsoft MVP

Page 2: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 2

Today’s Topics

• How to ensure a successful migration

• What is your device strategy when moving to the cloud

• How to ready your users for an easy transition.

Page 3: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 3

NEW SKYPE FOR BUSINESS SERVICES IN OFFICE 365

Page 4: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 4

Why Move to the Cloud for Voice?

• Ease of use and setup

• Ease of management

• Time to market

• Faster disaster recovery

• Cost efficiencies?

Page 5: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 5

Risks of a Poorly Planned and Executed Deployment

• Call quality issues

• Low user adoption

• Executive escalation

• Unable to realize projected ROI

Page 6: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 6

How to Get It Right – Network Assessment

• Ensure network is ready for voice and video traffic

• Bandwidth calculations

• Network evaluation/ recommendations

• QoS implementation

Network Assessment

Page 7: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 7

How to Get It Right - Pilot

• Ensure pilot includes devices for all types of workers and environments

• Understand and evaluate the capabilities and use cases

“I want my administrative assistant to be able to

answer my calls”

“I want to look at QoE stats of problem voice calls

“I need a phone that shows my Skype for

Business “favorites” presence status

“I want the choice of controlling my call from the

phone or from my Skype form Business client”

“I want a phone that supports expansion modules

to see who’s available at a glance”

Page 8: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 8

How to Get It Right - Choosing the Right Partner

Skype Operations

Framework - Certified

Page 9: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 9

Device Strategy

• Headset vs. handset

• Quality and capabilities

• Right solution for the right use case

• Ease of transition for users

• Video devices

Page 10: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 10

Features to consider in your O365 Cloud PBX Phones

Calendar integration

Audio I/O on S4B client video calls

(BToE)

Visual

Voicemail Boss/Admin and Intercom

Ring 1

Ring 2

Multiple Delegates/Bosses

ExperienceWorkspace Workflow

Acoustic Fence

(Cancel Background Noise)Music on Hold

Sound Quality / Microphone Range

Page 11: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 11

Readying Your Users for Change

• UC workflows—from IM/chat to voice or video Calls

• Calendar integrations / meeting reminders

• Contacts / Search

• Boss / Admin setup and training

• Paging groups / Intercom

supporting the broad

collaboration capabilities

Christopher Spivey, Executive Director

Page 12: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved. 12

How to Get Started

• Take advantage of Microsoft’s Accelerate offer

• Pick the right partner

− Network assessment

− Pilot

− Long-term planning

• Choose devices

• Reach out to Polycom

Questions: [email protected]

Page 13: Do’s and Don’ts when - Polycom · Do’s and Don’ts when moving to Office 365 Laura Marx Cloud Voice Sr. Dir., Microsoft Marketing, Polycom ... Features to consider in your

© Polycom, Inc. All rights reserved.

Thank You and Questions

Questions please email:

[email protected]


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