Do you lead?washington.apwa.net/Content/Chapters/washington... · my team even better? How can I attract and retain superstars to make my team even better? ... my way.” 10,000 Baby

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FUTURE LEADER Win the Millennial and Tech Future

Jonathan Wilson @jonathanwilson1

Do you lead?

@jonathanwilson1

@jonathanwilson1

@jonathanwilson1

YES!!

@jonathanwilson1

Uh?

@jonathanwilson1

Leadership matters more than we think it does.

How can I attract and retain superstars to make my team even better?


How can I supercharge my team so that I feel like we are realizing our potential?


How can I ensure my team thrives despite the speed of change?


Pressureand

Response to Pressure

Concept!

WIND

Low Pressure

High Pressure

Looming deadline?

Looming deadline?

Unexpected client request?

Looming deadline?

Unexpected client request?

“Bosshole”

Pressureand

Response to Pressure

Attract and retain superstars to make our team even better.


Supercharge our teams so that we feel like we are realizing our potential?


Ensure our team thrives despite the speed of change?

Supercharge our teams so that we feel like we are realizing our potential?

1 Minute

Meet 3 People

Shake Hands

OrganizationTeam

Rapid Technological Advancement

Adam Smith, Economist

1979 - High Point Manufacturing Employees

St. Louis Fed

2018 - High Point Manufacturing Output

St. Louis Fed

20%

20%

20%

20%

20%

Before, Equally Dividing Labor Among More People

Now, Unequally Dividing Labor Among People and Tech 45%

55%

“Currently demonstrated technologies could account for 45 percent of activities that people are paid to perform…”

- McKinsey July 2016

Result?Technology has fundamentally

changed the division of labor.

In turn, this has changed what our work is and how that work gets done.

Response 1 - Flattening

CEO

1980s

Harvard Business Review


CEO

1980sCEO

2000s

Harvard Business Review


CEO

Tim Cook, Apple

Business Insider


MID LEVEL

My Wife


ChiefOperating Officers (COOs)

2000

Strategy and Business



2000 NOW


Strategy and Business

Response 2 - Remote1997

Remote Work

WSJ2013

IWG2018

Response 2 - Remote1997

Remote Work

WSJ2013

Remote Work

NOW

IWG2018

Response 3 - FreelanceTrivia:

In America, how many people are working?

Response 3 - Freelance

BLS


Freelancers UnionUpwork

Now


By 2027!



By 2027!


Primary Pressure?

Tech Advancement

Generational Churn

Generations are a way to understand, in general terms, the expectations, culture, and beliefs, of a group of people.

Travel w/ Others?

Millennials (60%)

N YSecurity Magazine

N Y

Travel w/ Others?

NY

Boomers (30%)Millennials (60%)Security Magazine

NY

Cancel Security?

Millennials (30%)Security Magazine

NY

Cancel Security?

NY

Boomers (10%)Millennials (30%)Security Magazine

“…most concerned over their personal safety.”

- Security MagazineApril 2018

“We are

going to do it my way.”

10,000Baby

Boomers

10,000Baby

Boomers

10,000Millennials

2020

Age in 2020 = 20-40

50% 50%Millennials

in theOffice

Forbes

MillennialsIn YourOffice

2020 2025

Age in 2020 = 20-40 Age in 2025 = 25-45

50% 50%Millennials

in theOffice

25%

75%

Millennialsin theOffice

Forbes

“I’d rather do it

my way.”

“I’d rather do it

my way.”

Primary Pressure?

Generational Churn

Response 1 - Turnover

0

5.5

11

Age 55-64 Age 25-34

2.8

10.1Years

Years

BLS

Career Development (21%)

Work/Life Balance (13%)

Manager Behavior (11%)

Why?

😬

😕

🙁

SHRM

“I got awayfrom a bossto improvemy quality

of life.”

Response 2 - Connection



Engaged?

Gallup

Response 3 - Context



Know the

Miss ion?

Gallup



Know the

Strateg ies?

Forbes



Know what’s

Expected?

Gallup

Primary Pressure?

Generational Churn

WING PIC

By BOAC_Comet_1952.jpg: Ministry of Information official photographer derivative work:

Altair78 - This file was derived from:

BOAC Comet 1952.jpg:, Public Domain, https://commons.wikimedia.org/w/index.php?curid=19710659




The right response to pressure can help our organizations fly, and the

wrong response to pressure can bring our organizations down.




The right response?

Leverage.







Connection

ClarityGrowth




Connection

ClarityGrowth

FutureLeadershipFramework

Connection: Create Stickiness Through Relationships


A Friend at Work?

HBR

The Problem? Turnover


20% - Up to 20% turn over in the first 45 days

SHRM



20% - Up to 20% turn over in the first 45 days25% - Turnover in the first year

SHRM



20% - Up to 20% turn over in the first 45 days25% - Turnover in the first year$600 billion - Cost to US companies per year

SHRM



20% - Up to 20% turn over in the first 45 days25% - Turnover in the first year$600 billion - Cost to US companies per year$4,100/41 days - Cost/Time per position

SHRM



20% - Up to 20% turn over in the first 45 days25% - Turnover in the first year$600 billion - Cost to US companies per year$4,100/41 days - Cost/Time per position77% - % of turnover that could be avoided

SHRM

Use Guides


Use Guides


Acts as a bridge to others and the culture

Use Guides


Acts as a bridge to others and the cultureAnswers questions and introduces around

Use Guides


Acts as a bridge to others and the cultureAnswers questions and introduces aroundDaily check-ins

Use Guides


Acts as a bridge to others and the cultureAnswers questions and introduces aroundDaily check-insKnows they are filling the role of guide(!)

Use Guides


Acts as a bridge to others and the cultureAnswers questions and introduces aroundDaily check-insKnows they are filling the role of guide(!)Should be an equal

Clarity: Create Engagement With Context

Mission Strategies Expectations



Manager Expectations (SAME!)


Gallup


Performance

74% fee l “ i n

the dark”

about thei r

per formance!


Fast Company

Share the mission of the organization. Share the mission of the team. Do it often.


At

(ORGANIZATION NAME)

we help

(CUSTOMER)

so that

(DO WHAT?)

(BENEFIT OF WORK)


At

(ORGANIZATION NAME)

we help

(CUSTOMER)

so that

(DO WHAT?)

(BENEFIT OF WORK)

At

KPG

we help…

PUBLIC AGENCIES

so that

BUILD ROADS, PARKS, AND BUILDINGS

THE RESIDENTS HAVE A BETTER QUALITY OF LIFE


The

(TEAM NAME)

helps

(CUSTOMER)

so that

(DO WHAT?)

(BENEFIT OF WORK)


The

(TEAM NAME)

helps

(CUSTOMER)

so that

(DO WHAT?)

(BENEFIT OF WORK)

TheAVIATION DIVISIONhelps

AIRPORT OWNERS AND TENANTS

so that

BUILD HANGARS, TERMINALS, AND OTHER BUILDINGS

PILOTS AND PASSENGERSCAN MOVE SEAMLESSLYAROUND THE WORLD



Where are we going?


Growth: Champion Professional Progress


87% - Professional growth is important! 73% - Expect to need training to advance

Udemy


87% - Professional growth is important! 73% - Expect to need training to advance

70% - Employer doesn’t guide growth 84% - Employer doesn’t provide career planning services

Udemy Harvard


#1 Inability to learn and grow.

Deloitte


Our whole lives we are able to measure growth, then we get to work and it

feels like we stall.


Create Individual Development PlansChart course over next 3 years


Create Individual Development PlansChart course over next 3 yearsWrite the Plan down (so we can refer to it later)


Create Individual Development PlansChart course over next 3 yearsWrite the Plan down (so we can refer to it later)Check in periodically during 1:1 meetings


Create Individual Development PlansChart course over next 3 yearsWrite the Plan down (so we can refer to it later)Check in periodically during 1:1 meetingsNote all progress being made

“This feels like a lot of work…”

WORK

WORK





How can I ensure my team thrives despite the speed of change?


How can we get to the next level?

We must move to the next level with our leadership.

Jonathan Wilson 425.442.3274

[email protected]

How can I assist?

Drop a Business Card Or email me

[email protected]

Free Gift!

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Do you lead?washington.apwa.net/Content/Chapters/washington... · my team even better? How can I attract and retain superstars to make my team even better? ... my way.” 10,000 Baby