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DO I REALLY NEED A VIRTUAL CLASSROOM
PRODUCER?
Tuesday, February 26, 2019
11:00 AM - 12:00 PM
Coronado CD
Disney's Coronado Springs Resort
Session Code: 411
Kassy LaBorie
Principal Consultant
Kassy LaBorie Consulting, LLC.
www.KassyConsulting.com
1 ©Kassy LaBorie Consulting, LLC
SESSION DESCRIPTION
Maybe you don’t. But what you absolutely need is the skill set, and whether
you assign those to another trainer, a dedicated person in the role, or do it
yourself, commanding the technical aspects of your virtual classroom delivery
is the key to online learner engagement.
Still not sure? Recall the last webinar you attended, the one where it started
late due to audio problems. Remember the recent breakout activity you tried
to complete, but everyone was too technically confused to get to the
assignment? Or how about that time everything was cancelled because the
slides wouldn’t load, and no one could figure out what to do.
Virtual classroom production is an art. It requires a unique skill set that
balances deep platform knowledge with multitasking agility while at the same
time calming everyone down before the panicked screams can be heard
through the mute! It’s just the support you’ve been seeking, without even
knowing you needed it.
It might just be exactly what the disengaged online learner has needed all
along!
APPLICATION ON THE JOB
• Articulate the distinct benefits a producer skill set brings to the virtual classroom experience
• Implement a virtual classroom platform disaster recovery strategy
• Integrate 3 producer tasks into the delivery of your virtual classroom, even if you don’t have a producer
2 ©Kassy LaBorie Consulting, LLC
VIRTUAL CLASSROOM PRODUCTION
What is it?
Virtual classrooms, meetings, webinars, and webcasts all require technical
setup and focus that is not necessarily within the knowledge or skill set of the
trainers, presenters, and facilitators leading them. Virtual production is the
planning, setup, *in-session management, and follow-up of all the logistical
and technical details required of a successful and engaging virtual event.
The Producer is an individual who performs these tasks. Other titles for those
who perform production tasks include but are not limited to: Host,
Moderator, Virtual Classroom Assistant, and Event Specialist.
*In-session management
Producers demonstrate and teach effective use of the tools of the online
platform, guiding participants to connect and manage audio, use chat to
communicate, annotate whiteboards, and participate in breakout activities to
name a few. They support the facilitator and participants during the
preparation, launching, and debriefing of activities during a live event. They
assist with engagement of exercises and activities by role playing,
commenting in chat, participating during discussions, and assisting with
progress checks as needed.
3 ©Kassy LaBorie Consulting, LLC
COMMON ISSUES
Successful live online events require
preparation and planning not only with the
technology, but also with the people
involved. Below is a list of the most
common problems that cause
disengagement in virtual sessions around
the globe.
TECHNOLOGY
• PARTICIPANTS CANNOT JOIN THE EVENT. The setup and preparation of the
connecting devices, both software and hardware, and other equipment (e.g.
audio and visual) needed for the event to work is not addressed in advance.
• AUDIO OR VISUAL DOES NOT WORK PROPERLY. Echoes, low volume, speaker
phones, computer audio confusion, webcam failures, slides not showing, and
delays in screen shares are common problems.
• LACK OF KNOWLEDGE ON HOW TO MANAGE THE TECHNICAL PROBLEMS.
Grace under pressure and deep knowledge of how the platform is supposed to
work are the most important skills when problems occur, especially when it
happens in front of a live audience.
PRESENTER
• DOES NOT KNOW HOW TO USE THE FEATURES OF THE PLATFORM. Not
knowing how to advance slides, view poll results, or watch chat affects a
presenter’s credibility. A producer can assist with these tasks.
• TECHNIQUES ON ENGAGING DELIVERY IS UNKNOWN. Failure to learn the
unique techniques of virtual presentation and facilitation. Getting comfortable
with the features is the first step.
• THE CONTENT IS NOT DESIGNED FOR LIVE ONLINE DELIVERY. Expecting
slides presented in-person to be engaging online is a mistake. Learn the
technology to adapt the design.
4 ©Kassy LaBorie Consulting, LLC
PARTICIPANTS
• DO NOT KNOW HOW TO USE THE FEATURES OF THE PLATFORM. Not
knowing how to connect audio and participate to communicate makes
attending a webinar a waste of time. Learn the technology.
• DO NOT COMMIT TO ACTIVE PARTICIPATION. This one is not entirely a
participant’s fault, but when a presenter is asking for interaction, take
advantage of the opportunity!
• DO NOT DO ANY PRE-WORK OR POST WORK. Do not miss out on this
opportunity to get ready, often technically. Do the work outside of the live
event, especially since it is often intended to prepare you for a better
outcome.
Notes:
5 ©Kassy LaBorie Consulting, LLC
PRODUCER SKILLS
TECHNICAL
✓ Quick learner
✓ Problem solver
✓ Multi-tasker
✓ Quick responder
BENEFITS
PERSONAL ATTRIBUTES
✓ Flexibility
✓ Communication
✓ Patience
✓ Improvisation
6 ©Kassy LaBorie Consulting, LLC
LEARN THE TECHNOLOGY
Notes:
DOWNLOAD my platform checklists to help you learn:
https://kassyconsulting.com/resources/
7 ©Kassy LaBorie Consulting, LLC
3 TASKS TO IMPLEMENT TODAY!
1. GET THE 15-MINUTE BEFORE HELP
Most technical issues occur in the beginning of sessions, when participants
are joining and trying to connect to the audio. If I do not have a person
who can be in the role of producer for my entire session, I will make sure I
have help for the 15-minutes before a session.
2. DOCUMENT FOR A QUICK COPY/PASTE
I compose the following information on a document ahead of time so that
it is ready for a quick copy / paste into the chat: greeting messages, audio
information, directions for contacting technical support, partner names,
team names, extra activity instructions, break messages, etc.
3. BREAK FOR BREAKOUTS
Managing breakouts takes time and requires focus. I prepare them at
break times in my sessions. I also use the platform options to group
automatically or evenly distribute the group members when it does not
matter who is working together in the teams.
1. GET THE 15-MIN
BEFORE HELP
2. DOCUMENT FOR A
QUICK COPY/PASTE
3. BREAK FOR
BREAKOUTS
8 ©Kassy LaBorie Consulting, LLC
DISASTER RECOVERY STRATEGY
Notes:
To FIX any problems you may experience using your platform, you must
know the features and how they function. It is the only way.
9 ©Kassy LaBorie Consulting, LLC
My Personal ACTION PLAN
Take time now to reflect on what you have learned, and
importantly, what you want to DO with it. Be sure to share your
action plan with your immediate supervisor or manager, friends,
family, or… anyone who will listen!
KEY TAKEAWAYS:
ACTIONS I will take to continue building my VIRTUAL
CLASSROOM PRODUCTION skills:
ACTION PLAN
10 ©Kassy LaBorie Consulting, LLC
RESOURCES
Christopher, Darlene (2014). The Successful Virtual Classroom: How to Design
and Facilitate Interactive and Engaging Live Online Learning. New York, NY;
AMACOM.
Clay, Cynthia (2012) Great Webinars: How to Create Interactive Learning That
Is Captivating, Informative and Fun. San Francisco, CA: Pfeiffer.
Huggett, Cindy. (2010). Virtual Training Basics. Alexandria, VA: ASTD Press.
Huggett, Cindy. (2013). The Virtual Training Guidebook: How to Design, Deliver
and Implement Live Online Learning. Alexandria, VA: ASTD Press.
Huggett, Cindy. (2017). Virtual Training Tools and Templates. Alexandria, VA:
ATD Press.
LaBorie, Kassy, and Tom Stone. (2015). Interact and Engage! 50+ Activities for
Virtual Training, Meetings, and Webinars. Alexandria, VA; ATD Press
Miner, Nanette and Hofmann, Jennifer. (2009). Tailored Learning: Designing
the Blend That Fits. Alexandria, VA: ASTD Press.
Murdoch, Matthew and Treion Muller. (2013). The Webinar Manifesto: Never
Design, Deliver, or Sell Lousy Webinars Again. New York: RosettaBooks.
Pluth, Becky Pike (2010) Webinars with WOW Factor: Tips, Tricks and
Interactive Activities for Virtual Training. Minneapolis, MN: Pluth Consulting.
11 ©Kassy LaBorie Consulting, LLC
ABOUT THE PRESENTER
KASSY LABORIE
Kassy LaBorie is the principal
consultant at Kassy LaBorie
Consulting, LLC. She is a speaker,
instructional designer, classroom
facilitator, and author who
specializes in virtual learning,
teams, and live online
technology. Kassy is passionate
about helping organizations,
learning teams, and training
professionals successfully move
to the virtual environment.
In her previous role at Dale
Carnegie Training, she was the
director of virtual training services, a consultancy that partners with organizations to
help them develop successful online training strategies. Kassy also served as the
product design architect responsible for developing the company’s live online
training product and experience. Prior to this, she was an independent master virtual
trainer, a Microsoft software trainer, and a senior trainer at WebEx, where she
helped build and deliver training at the WebEx University.
Kassy is the co-author of Interact and Engage! 50+ Activities for Virtual
Training, Meetings, and Webinars. A frequent speaker at industry
conferences since 2006, she has presented at Training Magazine events
including their yearly conference and Online Learning Conferences,
Chief Learning Officer symposiums, The Virtual Learning Show, ATD’s
TechKnowledge and International Conference & Exposition, as well as
many local ATD Chapter events.