L E A R N I N G O U T C O M E S & P R O G R A M G O A L S

D I V I S I O N A L20132012

Divisional Learning Outcomes & Program Goals

learning outcomesIt is the objective of the Division of Student Life to facilitate student learning and development in the following eight areas, identified as our Divisional Student Learning Outcomes. This is accomplished through our, services, co-curricular programming, and overall student support. As well as through intentional interaction and collaboration with members of the UT community, including faculty, staff, alumni, parents, and community representatives.

program goalsIt is the objective of the Division of Student Life to facilitate achievement and efficiencies in the following areas, identified as our Divisional Program Goals. These goals are accomplished through our staff support and programs as well as through intentional interaction and collaboration with members of the UT community, including faculty, staff, alumni, parents, and community representatives. Program goals relate specifically to the operational and process side of each department’s purpose and should be aligned with the overall impact that occurs on campus and in the community as a result of the unit’s activities.

19%

22%

15%

11%

8%

11%

7%7%

Communication

Practical Competence

Self-Knowledge

Student Engagement

Leadership

Intercultural Competence

Healthy Living

Social Responsibility & Service

Service Delivery

Revenue Generation

Community Outreach

Sta Engagement

Assessment & Accreditation67%

8%8%

8%

9%

Department Program Name Corresponding Outcomes/Goals

Program Purpose Results of Improvement

Career Services

Diversity Job Fair

Communication; Practical Competence; Self-Knowledge

To increase accessibility of career development resources to students in under-represented populations.

There was a 31% increase in attendance in the Diversity Job Fair from 2012-2013. 35% of respondents (n=43) indicated that they received offers to interview for internship, summer employment, part-time, or full-time positions as a result of attending the Diversity Job Fair.

Center for Leadership & Service

Social Justice Academy

Service Delivery; Community Outreach

To describe and employ students’ personal leadership style; Identify areas of community need and means in which to serve it; Articulate a heightened sense of civility, justice and respect for those around them; Define and practice the tenets of positive social change; Identify their core values and commit to act on them; Define heightened self awareness as it relates to personal strengths, privileges, preferences and challenges.

97% of participants agree that they can identify areas of need for social justice awareness and activism; 100% of participants agree that they are able to articulate a heightened sense of civility, justice, awareness, and respect for others. Key Qualitative findings: The SJA made students more aware of issues on campus and in the community; Students feel more knowledgeable and prepared to discuss social justice topics “It improved my understanding of many of the social justice issues that are present in today’s society.” “I definitely took away useful information that I will share with the community in my residence hall.”

Dean of Students

CollegiateLink Communication; Student Engagement

To increase student awareness of the varied opportunities on campus and to increase the use of the site to track their own involvement.

Over 6000 students accessed the system in the first three months.

Multicultural Student Life

MSL Leadership Weekend

Service Delivery; Assessment & Accreditation; Self-Knowledge; Communication; Student Engagement; Leadership; Intercultural Competence; Practical Competence

To increase student engagement with members of their organizations and other organizations throughout the two day program.

94% of respondents had a better appreciation and respect for people who were different than themselves. 92% of participants had a better understanding of the vision and direction of MSL and how their organization fits within it. 88% of participants felt more connected to the members of their student or-ganization. 88% of participants were able to apply the knowledge received to have an impact on their organization and their life as a student. 87% of participants have a better understanding of their own personal characteristicsas a leader.

Division of Student Life Learning Outcomes & Program Goals

Department Program Name Corresponding Outcomes/Goals

Program Purpose Results of Improvement

New Student & Family Programs

Student & Parent Resource Weekly Emails

Service delivery; Self-knowledge; Student Engagement; Healthy Living; Intercultural Competence; Practical Competence

To provide timely and effective communication to parents to promote retention and persistence to graduation.

Results from the 2013 student survey show that students communicate most frequently with their parents about financial aid & scholarships, career advice, and academic advising. 85% of parents listed weekly emails as one of the top 3 services that are most important to them.

Office of Disability Services

Transcribing Services

Service Delivery; Practical Competence

To increase the provision of note taking services and encourage the utilization of the note taking campus resource provided by ODS.

The percentage of note taking requests that were filled in 2012-2013 increased from 88% to 97%.

Office of Student Activities

Central Program Council Fall Leadership Training and Transition Retreats

Student Engagement To provide opportunities for students to develop leadership skills through co-curricular involvement in student activities

92% of Central Program Council student leaders can list at least three transferrable skills that they have gained from their leadership position within the CPC. The most common skills listed are communication, leadership, time management and organization.

RecSports Ignite Outdoor Leadership; Healthy Living; Student Engagement;

To offer recreational hat foster social and educational opportunities.

Surveys and learning outcomes will be completed as the ignite sessions conclude. Projected outcomes include: instilling an understanding of community and connection to the University as well as Rec Sports Outdoor Program; exposing the outdoor program to students that may not already be aware of it and exposing students to leadership opportunities at the University; increasing participation by a wider breadth of students in outdoor program trips and programs.

Division of Student Life Learning Outcomes & Program Goals

Department Program Name Corresponding Outcomes/Goals

Program Purpose Results of Improvement

S.E.E. Center Sexual Assault Response Team (S.A.R.T.)

Service Delivery; Communication; Social Responsibility & Service

To develop Sexual Assault Response Team (S.A.R.T.) education tool kit for S.A.R.T.; information to be relayed efficiently and consistently across the campus community via residence hall staff who will utilize the toolkit no less than once a year.

In a survey of participants who received the S.A.R.T. toolkit training: 93% felt prepared to respond to dis-tressed students; 91% agreed that the information provided by the S.E.E. Center was use-ful to their area of work; 91% agreed that they felt comfortable recognizing the signs of a distressed student; 88% agreed that they have a general understanding of the S.E.E. Center mission; 88% of participants agreed that they understood what constitutes a sexual assault.

Sorority & Fraternity Life

Officer Training Boot Camp (OTBC)

Service Delivery; Staff Engagement

To promote student leadership development by offering opportunities for Sorority & Fraternity members to develop & enhance leadership skills.

33 officers agree or strongly agree that they learned new information at these sessions of OTBC that will make them a better chapter officer. 35 officers agree or strongly agree that as a result of OTBC, they feel more confident in their leadership position within their chapter.

Student Counseling Center

Crisis Invervention, Walk-in and Counseling Services

Service Delivery To provide direct psychological and educational services to students in a timely, effective and professional manner.

Service delivery by walk-ins was up 3%. All students requesting such services were accommodat-ed in FY13. Service delivery remained constant at 9500 clinical contacts.

Student Health Services

Physical Therapy and Pharmacy Services

Revenue Generation; Service Delivery

To develop alternative sources of funding to reduce the amount of future health fee increases.

Healthy living options increased with the addition of full-time physical therapy services and the opening of the full-time pharmacy located in Student Health during FY 12 and FY 13. Students have access to improved healthcare service with additional physical therapy hours for rehabilitation. Pharmacy services offered on-site improves the timeliness which students will obtain and begin taking their prescribed treatment regimes.

Division of Student Life Learning Outcomes & Program Goals

Department Program Name Corresponding Outcomes/Goals

Program Purpose Results of Improvement

University Center

Student Employment Program

Student Engagement; Practical Competence

To encourage the utilization of the Student Employee Program to increase retention and persistence to graduation.

In the first semester tracking retention, 91% of enrolled student employees passed all of their courses. Overall, all 35 student employees completed an average of 14.03 credit hours, and had an average GPA of 3.12.

University Housing

Added intercultural perspective, diversity topics and principles of civility to Resident Assistant course.

Social Responsibility & Service; Intercultural Competence

To support and foster an environment that encourages respect and appreciation for diversity and different perspectives.

In a survey of participants in the Resident Assistant Class Student Evaluation: 65.09% - “Diversity paper accurately portrayed my skills”; 95.1% - “Diversity activities in class helpful or very helpful to my development”; 71.57% - “RA class challenged me to grow as an individual.”

Division of Student Life Learning Outcomes & Program Goals

Division of Student Life • 515 Andy Holt Tower • 1331 Circle Park Drive Phone: (865) 974-7449 • Fax: (865) 974-0743 • studentlife@utk.edu