Diversity is our Strength

Diversity & Health Video Series(DHS)

…is a collection of award winning mini-documentaries produced by Kaiser Permanente. These videos focus on the diversity and health of the populations we serve.

A VIDEO, A DIALOGUE AND TRANSFORMING CULTURE!

Overview / Objectives

1. Background and Purpose

2. A video, a dialogue and Transforming Culture

3. Training Metrics

4. Resources

The Need & KP’s Call to Action…

1. Mid-Atlantic request for training tools

2. Colorado found limited training tools specific to diversity and health

3. Tina Martelon and Michael Day produced and directed DHS

4. Staff Associations co-sponsored

5. DHS made it possible for us to standardize diversity training program wide through sharing best practices

Our Regions

Northern California

Southern California

Diversity & Health

Purpose

Enhanced patient interactions and health outcomes

Respectful and productive relationships in the workplace; and

Collaborative relationships with the communities we serve to find solutions to eliminate and or decrease health disparities.

Diversity and Health Video Series was created to raise the cultural awareness of health care providers and

staff for the purpose of achieving:

Culturally and Linguistically Appropriate Service Standards

Standard # 3

U.S. Department of Health & Human Services: Office of Minority Health (OMH). Final Report. Federal Register: December 22, 2000, Volume 65, Number 247, pages 80865-80879, www.omhrc.gov/CLAS

Health care organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.

Background

Cultural Sensitivity

Reasons Why Patients May Be Distrustful of the Health Care System…

Historical injustices Immigration concerns Fear of discrimination

Building Training Capacity

2008 Integration of DHS in Mid-Atlantic States Region...

Solicited KPMAS employees who had a passion for diversity

Completed Interview Sessions

Conducted DHS TTT (25 Employees)

Observation Period

Eligible to conduct Trainings at Medical Centers

2008 Integration of DHS in Mid-Atlantic States Region...

Required to complete all videos at their center during the year

Feb Touching the Dream African American

May Journey of 10K Miles Asian/Pacific Islander

Jun Out LGBTI

Sep Viva Bien Latino

Oct Spirit is Able Person’s w/Disabilities

Nov Hozho’ Native American Indian

2011 Middle Eastern

Challenges• Recruiting and sustaining our volunteers (went from 25 to 15)• Time for staff to attend the training

Successes 2008 - 2010

Programs wide 15,000KPMAS Total 2,816

98% of the employees who completed evaluation forms would recommend the video series to a friend or a colleague.

97% of the employees reported they could apply the content learned during the DHS trainings on the job.

Challenges and Successes

R.J. Erickson Award Winners

DHS Brochure and Flyer

Diversity Site Mid-Atlantic States