Seven questions to ... Nadezhda Zanskaya | Container to be weighed | Smooth operation

Newsletter 02 | 2016

Diversity in the port

Responsible for your Commodity

Dear reader,

Hamburg – that means ships and the port but also good shopping facilities, outstanding cultural events and of course Vollers. In this issue you get to know the colleagues in Hamburg and learn which commodities are particu-larly important for them. Currently, they are building a container tilting facility (CKA). And perhaps next time when you are watching fireworks abo-ve the port of Hamburg, you will think of the local colleagues.

Another subject that has become more and more important, is the planning and construction of new fa-cilities. My father has taken a leading

role in this subject. He knows even the tiniest details when it comes to the design and planning process of new facilities. In order to ensure that all technical installations can operate every day, many colleagues in the Vol-lers Group are needed and challenged every day. From the simple bulb to the more complex conveyor belt – the colleagues keep an eye on everything. Get to know them.

I wish you an interesting read!

Ihr

Seven questions to ... Nadezhda Zanskaya

The Interview | This time the ans-wers to the seven questions are given by the Russian colleague Nadezhda Zanskaya. She is ‘Traffic Manager’ at Vollers in Moscow and responsible for the processes in the warehouse.

VOCUS: What has been your ‚highlight‘ during the years working at Vollers?

Nadezhda Zanskaya: Difficult questi-on. I’ve never thought about it, to be honest. Every day I am faced with deci-sions, have to find solutions, meet cli-ents or attend exhibitions. Therefore, it is very difficult to find my ‘highlight’. I think that every working day brings

something special, making us more skilful, practical and wiser.

VOCUS: What other Vollers locations would you like to get to know and why?

Nadezhda Zanskaya: I would like to get to know the operations in Ant-werp, in the Netherlands and Ham-burg. First of all, I am interested in the exchange of experience with our colleagues and foreign partners. It would be very useful to see the ope-rations in the port of Antwerp. Since I am responsible for the processes in our warehouse, I would like to visit

the warehouses there in order to com-pare and adopt some ideas for us.

VOCUS: What do you drink in the mor-ning, coffee or tea? Or hot chocolate?

Nadezhda Zanskaya: I prefer black tea in the morning. But occasionally I also drink coffee.

VOCUS: What part of the newspaper do you read first?

Nadezhda Zanskaya: It depends on the newspaper first of all. But I like educational articles. If the newspaper is unknown to me, I start to browse,

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Impressum Editor‘s teamClaudia Gerber-LindtBerthold VOLLERS GmbH

Speicherhof 308 · D-28217 BremenTel.: +49 421 3892-125 · Fax: +49 421 3892-100E-Mail: claudia.gerber-lindt@vollers.com

Corporate Designa&o mediendesign GmbH Am Deich 86 · 28199 Bremen www.aundo.de

RealisationDesigner: Monica Barshy

Lüder Vollers

Newsletter of the Vollers-Group

Nadezhda Zanskaya

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then read something that catches my interest.

VOCUS: What do you take with you when you travel?

Nadezhda Zanskaya: I guess that it de-pends on the place I am going to visit. But the best things to travel with are high spirits, a sense of humor, good fortune and my lovely family! VOCUS: What do you consider the greatest invention?

Nadezhda Zanskaya: The greatest in-vention for me is music and everything that is connected with it. I adore the

music of the legendary composers like Bach, Mozart and Beethoven. But I also like jazz, folk, soul as well as the modern trends like rock, pop, R’n’B etc. All kinds of good music are fan-tastic for me. It is like a medicine that you can take to come to life or recover in every sense of the word.

VOCUS: What would you never buy and why?

Nadezhda Zanskaya: I would never buy a motorbike or a weapon because it is very dangerous and it means unneces-sary risks. Therefore, I would also never buy a ticket to go bungee jumping.

VOCU(s) on people | It does not have to be an entirely new warehousing concept, like two years ago the new bulk cocoa warehouse ‚Oosterweel 1000‘ in Antwerp. Every day there are a vast number of things to do in order to ensure that conveyer belts opera-

te, gates can be opened and cooling units can work. At the different loca-tions, there are corresponding teams for this purpose. The areas of respon-sibility, however, are organised diffe-rently at the locations, partly divided by functions. But they have one thing

in common. Whatever it might be, a new, big project or maintenance of existing facilities, if all runs smoothly, the teams have accomplished their tasks.

Smooth operation

Lüder VollersM

oritz Rohde

Arnd Kaschke

Peter Osterloh

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Hamburg: Stefan Schultz: Technical ManagerStefan Schultz is responsible for all technical issues at Vollers in Hamburg. From supervising the maintenance of the machinery and facilities to carrying out repairs. Additionally, he coordina-tes the service providers and looks af-ter the domestic engineering.

Thomas Vogel: Technician Being an educated electrician, Tho-mas Vogel has experience in all areas of electricity and knows the domestic engineering very well. He fixes all kinds of electrical problems.

Amsterdam:Frank de Vries: Operations ManagerAs an Operations Manager, Frank de Vries is responsible for schedu-ling all processes and activities in the warehouse. Based on his knowledge, he is also in charge of the maintenan-ce of the involved machinery like forklifts, conveyor belts, cranes and weighing scales. He gives orders to suppliers and coordinates all repairs.

BremenLüder Vollers: Director of the Vollers GroupHe learned logistics from scratch and knows all internal processes as well as the requirements of the custo-mers. Lüder Vollers has recognised and promoted the development of handling processes in the logistics in-dustry from the simple sack barrow to computer-guided warehousing. When he takes a pencil and a blank piece of paper in his hand, it is often the begin-ning of a new idea, if not an entirely new warehouse.

Moritz Rohde: Project Engineer & Technology Res-ponsibleMoritz Rohde is mechanical engineer and was project leader of the EU pro-ject RobLog, the prototype robot, des-tined for the unloading of coffee bags. Since the end of 2015, he has been supporting Lüder Vollers and gives advice to all other Vollers locations re-garding technical questions, the plan-ning of new facilities or buildings.

Peter Osterloh: Quality & Maintenance ManagerPeter Osterloh ensures that all ma-chinery and forklifts run smoothly. He supervises the real estates, concludes maintenance contracts and takes care of the safety at work. With a view to internal and external audits, he ensu-res the correct condition of the facili-ties and buildings.

Arnd Kaschke: Maintenance ManagerArnd Kaschke is a skilled electrician and team leader of the maintenance team. He supervises the maintenance planning system, assigns tasks to the team members and looks after repairs and maintenance work. A large part of his work is documentation.

Stefan Schultz

Genadiy Tanana

Thomas Vogel

Ivan Kupriyanov

Vladimir BalenkoValeriy Petrov

Newsletter of the Vollers-Group

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Vladimir Balenko: Welder & PlumberVladimir Balenko is a skilled welder and plumber and has been working for Vollers since 1997. He takes care of repairs and maintenance of the fa-cilities.

Valeriy Petrov: Responsible for trucks Valeriy Petrov is a truck driver and also responsible for clearing snow in winter so that the trucks can use the driveways safely. In summer, he looks after the ad-jacent green areas and mows the lawn. Genadiy Skriplyonok: Technician Genadiy Skriplyonok holds a licence for driving cranes. He has been at Vol-lers since 2007. If there is a bottleneck in the warehouse, he is happy to help out as a forklift driver.

Riga: Ivan Kupriyanov: Leader of the technical team Ivan Kupriyanov is the team leader of the technicians in Riga. He holds a speci-al licence for dealing with all aspects of electricity. Therefore, he literally knows every corner of the premises and the whole system of wires. Genadiy Tanana: Forklift technicianThe proper fuctioning and maintenan-ce of the forklifts is part of his field of activity. Genadiy Tanana has been working for Vollers since 1993 and is responsible for all technical issues. Based on special trainings for forklift maintenance, he has become an ex-pert in this field.

Antwerp: Sam Peeters:Technical Responsible Being a crane technician, Sam Peeters has great experience with regard to crane technology suitable for bulk commodities. Since 2014 he has been at Vollers and is in charge of supervi-sing the external and internal techni-cians and maintenance.

Filip Laureys: Quality & Technical ManagerFilip has been working for Vollers for eleven years and is responsible for technical for projects and quali-ty. He is member of the Vollers Ant-werp management team and also worked on the planning team for the project ‘Oosterweel 1000’. Before his job at Vollers, he gained exten-sive knowledge at a coffee-roasting company where he also worked on technical issues and quality control.

Frank de Vries

Filip Laureys

Vladimir BalenkoValeriy Petrov

Gena

diy S

kriplyo

nok

Sam

Peete

rs

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Location Portrait Hamburg | The port of Hamburg is the number three among the container ports in Europe. Every year 10,000 of ships call at this port and in 2015, impressive 137.8 million tonnes of cargo were loaded. Since 1980 Vollers has been part of the port.

How it began In the beginning it was just a door plate. Some time later, the first em-ployee was hired. The idea of hand-ling and storing green coffee which already worked in Bremen, was sup-posed to succeed also in Hamburg. In 1980, Vollers took over the company D.A.Homann, Umschlag- und Lagerrei-gesellschaft mbH, thus getting the first

own warehouse in the ‚Brandenburger Straße‘. The commodities handled the-re, were green coffee and general car-go. A further takeover brought some additional warehouse capacities for coffee and cocoa. In the year 1992, the company Weber, Smith & Hoare GmbH together with the Nordische La-gerhaus GmbH became part of Vollers. After the offices moved to the Wind-hukkai 5, the whole assets of the cocoa warehousing company Wilhelm Meyer were also taken over in 2004. Since 2009 and after two further acquisi-tions, the official name of the locati-on has been Vollers Hamburg GmbH, located at Rossweg 20. Still in middle of the port of Hamburg.

Diversity in the port

Facts & Figures:

Staff:6 truck drivers35 warehouse staff2 technicians26 commercial staff7 apprentices

Nationalities: German DutchTurkish Portuguese Russian Indonesian

Newsletter of the Vollers-Group

Organisational chart:

ManagementChristian Vollers

Torsten Nehls

Purchasing/SecretariatSiegrid Bensemann

Quality Management, IFSBernd Rosek

Coffee/Cocoa/ MetalsMarco Franz

Rudolf StrußNico AugustienMartina BertschAlexander VogelDenise DammannOksana ZlygostevaNatalie Wacker Julija TolstyhHeiner Voss

General CargoChristopher Klüß

Nicole Kegel-BehrDaniel Siemoneit Bernd RosekStephan WendtNicole Specht

SalesDorien Henriet Warring

OperationDirk Düring

Carsten Sass (Operational)Antje Maier (Operational)Peter Pozor (Operational)Peter Tiede(Operational)Mathias Grell (Operational)Stefan Schulz (Technical)Detlev Gehrke(Sampling)

Share of Commodities Vollers Hamburg in %

Coffee

Cocoa

General Cargo

19

24 57

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Commodities in Hamburg The locations Hamburg is also renowned for coffee and cocoa. Every year, appro-ximately 31,000 tonnes of green coffee are handled. The share of coffee in bags has been constantly decreasing while the share of coffee in bulk has been gro-wing. In order to build more capacities and to be more flexible, Vollers in Ham-burg is increasingly relying on storage cotainers. Currently, there are nearly 600 filled storage containers on the site, with even more to come.

For this purpose, a new and specially developed container tilting facility (CKA) has been built. The coffee from the sea containers is poured into the sheltered hopper, then carried via a conveyor belt into a storage container.

The handling of cocoa is around 29,000 tonnes per year. Cocoa and also coffee can both be cleaned and blended accor-ding to the customers‘ requirements. Hamburg has been licensed by the Lon-don commodity exchange ICE Futures as well as the CME Group for the storage of cocoa. Food safety is also an important issue in Hamburg. Therefore the locati-on has also been IFS-certified.

The third, important commodity in Hamburg is general cargo with a share of 24 %. Various goods from watches to motorbikes are imported and exported in containers as consolidated cargo. Ad-ditionally, Vollers stows cars in prepa-ration for export and is the ‚Northern Europe hub‘ for a large machine manu-facturer. Boxes with up to 60 tonnes and

25 metres are transshipped directly at the multimodal terminal. In total, bet-ween 300 and 400 containers are hand-led per month. And then there are the fireworks. Mid of June, the first consignments with boxes of fireworks arrive from Asia. From New Year’s Eve the warehouse staff handles the returns. And next time, the col-leagues in Hamburg watch the fireworks above the port of Hamburg, they can be sure that a large share was in ‚their‘ warehouse once.

The employeesAs every other location, also Ham-burg depends on their employees. Experts for coffee, cocoa as well as general cargo conduce to success. The former apprentice Andreas End-ers, trained as warehouseman, has been in the company since 2007. What makes the difference working at Vollers? “After my apprenticeship I started working in the area of coffee at the silo facilities and have gained a lot of experience in this field. But I can work in many areas. One day at the silo, the next day doing in-spection rounds and the day after on the reach stacker. That is why my colleagues call me ‛joker‘. Diversity

has also been a great advantage for Mathias Grell, working at the arrivals department. Since his first day at Vol-lers in 2007, he has worked in the coffee, cocoa and general cargo department. „During leisure time I am a volunteer fireman. And here at Vollers, I have also often been employed whe-re I am needed most, when there is a bottleneck. At my current work place, I am responsible for the smoo-th operation of deliveries and container transports. In addition, I schedule the

trucks“, says Mathias Grell and adds, “I like working at Vollers, if possible until I retire.“

Andreas Enders

Newsletter of the Vollers-Group

Commodity Facts | Coffee ground for building streets: Every year, thous-ands of tons of coffee grounds are thrown into the waste bins. According to various media, Australian scientists have now discovered a possible se-cond use. The coffee grounds can be blended with slags, a by-product from steel production, and alkaline solution. When pressed in blocks the mixture can become a resilient building ma-terial. Thus, organic waste as well as industrial waste can both be re-used.

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If you ever come to HamburgThinking of Hamburg, the port will come to most people’s mind at first. In fact, the hints of the colleagues from Hamburg are very maritime. And since a Hamburg visit often ends far too soon, a traditional recipe can make you take a piece of the port back home.

A different kind of underworld:Most visitors know the main church ‚Sankt Michaelis‘, also called ‚Hambur-ger Michel‘. But who knows the crypt underneath? More than 30 steps lead down to the crypt. Via a secret staircase and a further level down, you will find a large tunnel system which was a former storage room for coffins. The special at-mosphere has a bit of a medieval castle as well as a mining tunnel. When you are hungry:After several hours of sightseeing, every visitor feels hungry. When you would like to experience real and nostalgic har-bour atmosphere, the ‚Oberhafen-Kan-tine‘ is the place to go to. The menu offers plenty of traditional dishes from Hamburg. The building, right in the he-art of the port of Hamburg, has survived wars and storms and has been renova-ted to shine in new splendour.

Plaster and the Cliffs of Dover: Thin-king of metals, you will probably not think of calcium in the first place. But calcium belongs to the so-called ‚Min-or Metals‘, the metals that are not traded at the London Metal Exchange (LME). Pure calcium is very instable and easily reacts with other substan-ces. The most popular form of a calci-um combination is calcium carbonate, better known as limestone. The Cliffs of Dover at the South Coast of England are the best example. Calcium is the fifth most common chemical element

in the earth crust. Other well-known examples of calcium carbonate are plaster, concrete, paint and toothpas-te. Vollers in Rotterdam is specialised in the storage of metals and has been licensed by the London Metal Exchan-ge (LME) as well as the exchange for ‚Minor Metals‘, the MMTA.

Sailor’s food:The first reaction is often ‚you can eat that‘? In fact, there are many other dishes which look more delicious. The traditional dish ‚Labskaus‘ is a typical dish for sailors, made from ingredients having a long shelf-life. This was parti-cularly important for long sea voyages. The expression ‚Labskaus‘ comes from the English ‚lobs course‘, which me-ans food for bluff sailors. Nowadays, the former poor man’s food is on the menu of every traditional restaurant in Hamburg. If you have become curious now, please find enclosed the corres-ponding recipe:

‚Labskaus‘- Ingredients:

1 tin of corned beef (approx. 340 gr)2 onions500 gr potatoes (floury potatoes)Pickled beetrootGherkinsBay leaves, cloves, salt & pepperOil or butterEggs‚Matjes‘ (young herring)

Preparation:

Boil a whole, peeled onion that has been larded with a bay leaf and a clove, in salted water for 30 to 40 minutes. After 20 minutes add the peeled potatoes. Braise the other onion lightly in a frying pan, together with the corned beef and add some boiling water after a while. Then let it simmer. After 40 minutes pass the cooked onion and the potatoes th-rough a sieve. Mash with some of the cooking water. Season with salt and pepper and serve with fried eggs and young herring.

Mathias Grell

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News | Containers to be weighed: From 1 July some amendments to the so-called SOLAS-regulations become applicable. These amendments have been adopted by the members of the International Maritime Organisation (IMO). Containers may only be loa-ded on the vessels if they have been weighed and the real gros weight, the verified gros mass (VBM) has been calculated. The real gros weight is the weight of the container including the correctly secured cargo, ready for de-parture. The SOLAS-regulations (Safety of Life at Sea) aim at protecting human life at sea. Up to now, the regulations have only been applied to dangerous goods. For the future, losses of cont-ainers and cargo are to be avoided by the new regulations. At the same time the stability and safety of the vessels are supposed to be improved at all. Vollers in Hamburg has recently instal-led a corresponding weighing device for containers and have therefore be-come a suitable partner in this regard.

Teatime: In cooperation with the har-bour museum shed number 11, Vollers in Bremen offers tours around the tea warehouse shed number 6 under the motto ‚teatime‘. People who love tea get the chance to taste different teas and get insights into the history of tea. Furthermore, the presenter answers questions concerning all aspects of the tea like what is a first flush, or does the five o’clock tea really exist?

New asphalt in Riga: About 30 trucks use the driveway to the warehouses at Vollers in Riga every day. Therefore, the tarmac had to be repaired. A team of contruction workers replaced the old asphalt within four days by a new one which is supposed to last for the next years. Since there is a second dri-veway to the warehouses, there were no impairments.

Tidying up in Bremen: Every year the city of Bremen is busy tidying up. This means that citizens take responsibility for their city and pick up rubbish in the streets and parks. Vollers also wanted to contribute and a team of three to-gether with Lüder Vollers, equipped with bin liners, gloves and graspers, started at the shed number 4. The re-sult was respectable: seven bin liners filled with rubbish.

Lüder Vollers and the presenter Christine Glenewinkel

Vollers tidies up: (from left)Lüder Vollers, Ulrike Pfeffer,

Claudia Gerber-Lindt, Astrid Haase

Driveway with new asphalt

Once upon a time…‘Warehouse whis-pers‘: Good ideas gain acceptance, even years later. There was a Vollers newsletter, named ‚Speichergeflüs-ter‘ (warehouse whispers), which was already published in 1968. It is not known whether this newsletter came out regularly. The design, however, has improved since then.

Cover of the Vollers newsletter in 1968

Newsletter of the Vollers-Group

Terminkalender | Biofach Nürn-berg: Die ‚Biowelt‘ war wie jedes Jahr wieder zu Gast in Nürnberg, auf der weltgrößten Messe für Bioprodukte, der Biofach. Neben den bekannten Produkten der Vollers-Kunden wie Gewürze und Tees, waren auch neue,

Look at the process | The port of Amsterdam is the world’s largest port with regard to the handling of cocoa beans. Nearly 20 percent of the wor-ld’s harvest arrive here, are processed or shipped somewhere else. What happens after the arrival of the vessel until the beans get to the warehouse? Vollers Amsterdam gives an insight.

1. Upon arrival of the cocoa ves-sel, Vollers employees measure the temperature of the cocoa in spots. Normally, the temperature varies between 20 and 30 degrees Celsius. Further tests are carried out with re-gard to the moisture content of the cocoa beans. Only then, the first be-ans can be unloaded from the vessel.

1 2 3

4 5 6

2. The crane is floating and the crane operator in his 30 metre-high cab, can oversee the ship’s hold as well as the hopper next to the warehouse.

3. The gripper pours the cocoa beans into the hopper which is connected to a conveyor belt.

4. Every 250 tonnes, samples of two kilogrammes are taken. Additionnal-ly, the temperature and the moisture content of the beans are constantly being monitored.

5. The cocoa beans are carried to the warehouse via several conveyor belts.

6. There, they are stored in storage boxes until they reach their final desti-nation for processing or further trans-port. The cocoa comes mainly from West Africa to Amsterdam. The wor-ld’s largest producing country of cocoa is the Ivory Coast, followed by Ghana and Indonesia. The countries that are processing most of the world’s cocoa are the Ivory Coast, the Netherlands and Germany.

The way of the cocoa beans

Join the quiz

Congratulations |New employees:

Amsterdam:

Hamburg

Quiz in Hamburg: It always pays off to read the VOCU(s) thou-roughly. All readers who give the right answer to the question, have the chance to win a hamper with typical gifts from Ham-burg.

What happens in the new container tilting facility (CKA) in Hamburg?

a) Cocoa can be cleaned b) Coffee is de-stoned c) Coffee is poured into other stock containers d) General cargo is re-conditioned

Please send the correct answer to claudia.gerber-lindt@vol-lers.com until 31 July. The winner will be drawn by lot.

Robin Vonk ,Assistent Operational Manager

Marco Franz, Department Manager Commodities

Mario Plätzer, Forklift driver and warehouse worker

Jubilees:Bremen: Andreas Robbers, Torsten Ramminger, Norbert Koza (beide 25 years), Robert Airich (10 years)

Newborns in Antwerp:Good news come from Antwerp. David De Gueldre has beco-me a father of a son, Nolan. And Alexander Schmitz is happy and grateful about his recently born son, named Viktor. Con-gratulations!

Dates & Events | The year-ly Vollers function in London was organised under the motto ‚the best of two wor-lds‘. The numerous guests enjoyed original German ‚currywurst‘ and local Eng-

lish beer. A food truck was parked in the courtyard of the pub George Inn offe-ring the ‚wurst‘ whereas the pub was responsible for the drinks.

German ‚wurst‘ in London:

Winner of the Bremen quiz: All participants of the Bremen Quiz have given the correct answer to the question in the last VOCU(s) issue: 1,000 kilogrammes of tea can be blended and flavoured in Bremen in one batch. Among the senders from nearly all Vollers loca-tions, the lucky winner has been drawn by lot. It is Petra Friebe from the IT depart-ment at Vollers in Bremen.

Petra Friebe

Newsletter of the Vollers-Group