Dispatching Operations

Department of Transportation Project

DISPATCHERS

List three items a Dispatcher does

List 7 types of dispatchers

Explain 3 work place environment issues

Explain two things about training

List the high and low earnings

OBJECTIVES

All dispatchers are assigned a specifi c territory and

have responsibility for all communications within that

area

Keep records

Logs

Schedules of the calls that they receive and of the

transportation vehicles that they monitor and control

Listen and communicate eff ectively

NATURE OF WORK

911 operatorsPolice, Fire AmbulanceTruck Trucking companiesCoordinate trucksBusCoordinate bus routes

TYPES OF DISPATCHERS

Train Movement of trains

safely and timely Know track conditions,

maintenance, other train positions

Taxi Cabs Dispatch taxis in

response to requestTow TruckRoad serviceUtilities

Monitor Gas, Water, Electric lines

TYPES OF DISPATCHERS CONTINUED

Hectic –many calls could come in

Remain calm in emergency situations

Sit for a long timeUse computers,

phones, 2-way radiosView monitors video

displays

WORK ENVIRONMENT

Entry –level workersTrained on the jobMany states require a

type of training certifi cation

Pass a written, oral, and performance test

TRAINING

Dispatchers jobs are always neededPeople leaveMore goods get movedAlways emergenciesEarnings

Middle range $25,200 and $39,040

High $53,250

Low $19,780

JOB OUTLOOK

http://www.bls.gov/oco/ocos138.htm

http://www.collegegrad.com/careers/admin28.sh

tml

http://

www.onetonline.org/link/summary/43-5032.00

http://offi ce.microsoft.com/en-us/images

RESOURCES