MHATRE DISHIKA DINESHMobile: +91-8976573308, Res.: +91-22-22908167 E-Mail: dishikamhatre@gmail.com

SENIOR LEVEL POSITIONSSales & Marketing / Business Development / Key Account Management /Sap Platform

Preferred Location: MumbaiBRIEF OVERVIEW

8 years of rich experience in Sales, Marketing, Requirement Mapping, Key Account Management, Recruitment, Customer Retention, Training, Business Development and Client Servicing in SAP environment.

Currently associated with FG Glass Industries Pvt. Ltd., Dadar, Mumbai as Head Sales.

Adept in market analysis, increasing sales revenues, developing profitable and productive business relationships.

Proficient in ensuring routine delivery of exceptional performance through a systematic approach to continuous process improvement; ability to identify issues using data-driven, problem solving methodology to deliver high performance business results.

Champion in making decisions regarding strengthening activities and business processes to enable end-to-end success, continuously working towards making the organization more effective.

A quick learner with the ability to work under pressure with a genuine interest in professional and personal development.

A self-motivated team player with strong analytical, interpersonal, communication and leadership skills

BUSINESS SKILLS

Sales & Marketing / Business Development Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics for

repeated business. Identifying streams for revenue growth & developing marketing plans to build consumer preference.

Operations Handling enquiries of client, keeping record of mandate from rejected, processing and following up with Head

Office on daily basis. Maintaining daily stock reports, updating the same by consulting with the dispatch and store department.

Client Relationship Management Interfacing with institutional & corporate clients for suggesting the most viable product range. Maintaining healthy relationship with the clients of B2B segment, ensuring maximum customer satisfaction by

achieving delivery & quality norms.

Key Account Management Enhancing business in existing key customers by increasing account penetration. Interfacing with people at all levels, managing healthy work environment and inculcating bonded teamwork with

high work ethics.

Team Management Leading and motivating teams, ensuring their career development and positive contribution to the company. Mentoring executives and managers to deliver quality services in market; providing directions and training to the

field sales team, ensuring optimum performance.

SAP EXPOSURE

System: SAP 2007.B (8.60.037) SP:00 PL:11

Working on SAP-SD & MM Module also having knowledge other Modules

SAP Utilization-Utilization Define data ownership: Allow & Define Authorization to sales employees, allotments of daily work schedule to

all sales employees. Define standard price of item in item master data. Define landed costs for specific customer as per there agreement, Also offer discounts to specific clients. Create & Maintain Business partner Master records & item master records.

Proficiency Forte Market Research Customer Relationship Management Strategic Planning Channel Marketing Business Development Vendor Management Marketing Communication Product Promotion Brand Management Key Account Management Exposure in SAP-SD & MM plus

additional Knowledge other modules

Define Inventory System Create & maintain different documents in sales & purchasing (like Sales order, purchase order, delivery

challan) Customize form Settings, default Values. Define warehouse, inventory data, G/L account determination. Tracking activities in documents. Checking and cross verify the data. Inventory transaction- 1) Good Receipts & Goods issues, stock transfers 2) Physical Inventory, Warehouse

reporting. Forwarding the order for production

o Cross verify planning data in item master data, order interval. Define items management price list. Create item code for new specification. Tax Management: Cross check taxation part- VAT, Excise, Service Tax calculation, LC Managements. Define the LC details in system. Create reports in XL reporter weekly, monthly, quarterly and annually like 1) Sales report-.to keeps track of complete sales performance of specific item, sales employees. 2) Sales opportunity Forecast- to understand the upcoming sales order and keep follow up data with sales

employees. Updating this data weekly with field officers. 3)Sales analysis report- to understand the performance of item, most profitable products and most

demanding products in market, most profitable customer. 4) Profit & Loss reports- to track companies’ growth, key areas to balance the profit of company. 5) Work in progress report- forwarded by production manager to get details of issue/consumption for

production order authorized only to production manager and directors of company. 6)Sales registrar report used by finance dept. for auditing sales VS taxation in every project document. Tax form issuable: To Manage the timely recovery of Sales tax form- C-form, E-Sugam Form, Waybill. Drag-‘n’- Relate ad-hoc reporting. Handling Workflow, Alerts & document approval. Also conducting weekly meetings with all sales employees to understand their progress in project and sales. Also handling reports like- financial reports, sales tax, deposits, checks, credits, bank statements, outstanding

of clients. Keeping track between top management and sales people, Create sales opportunity data including sales expectation. Compile quotation for the prospect. Track p.o. from clients. Create sales opportunity reports-opportunity pipeline-monitoring and analyzing sales opportunities. Handling all the enquiries of client, keeping record of mandate form rejected and processed on daily basis and

follow up with Factory. Scrutiny of Mandate where in checking all documents are as per guidelines. Mail the PI report for client for their confirmation of order. And follow up them for the confirmation report. Making optimization report for the requirement of client to reduce wastage of the glass and making profit of

both client and company. Offer reasonable rates to client for maintaining Goodwill of company. Resource optimizes report to clients according to their need. Maintaining daily PI report and their status. Checking all the PI’s according to checklist. Maintaining daily follow up with the factory for work order conversion, production and dispatch details. Do the reverse Calculation of rates according to client purchase order. Do complete follow up until the customer got delivery of material and customers satisfaction. Handling problem of clients like late delivery, material not in stock. Damage material, dispatch problem, delivery problems, octroi issues or any other issues.

Follow up leaders for corporate lead, Maintain contact with customers by supplying proper information in respect of product suits to their requirement.

Guide the client for proper specification of product.

Update Daily Sales Report, forward it to Factory for production and other departments.

SAP utilization –Technical:

1) Configuring SBO Mailer, Schedule Backups, Configuring FAX Service.

2) Checking database consistency, data maintenance, verifying database server is running & backups run successfully.

3) Handling & shrinking transaction log.

4) Data integration of SAP suit with Microsoft Word & Microsoft Excel.

5) Synchronize all data from SAP to Outlook.

6) Define tax code, Fright, define tax code determination- Form-C, Form No. Batch update.

Define print layout designer for each user-defined query.

Take SBO data backup & restore.

WORK EXPERIENCE

Since Mar’10 FG Glass Industries Pvt. Ltd., MUMBAI Head Sales (Working in SAP-SD & MM)Key Deliverables:

Extensively involving in scrutiny of mandate, creating item codes for new clients, creating new customer account and updating the records.

Engaging in generating purchase invoice for client according to their requirements, mailing PI report for order confirmation and following up with them for confirmation report.

Preparing optimization report for the requirement of client to reduce wastage of glass, resource optimization report according to the client’s need, PI report and checking all the PIs according to checklist.

Offering reasonable rates to clients, managing subordinates/team and following up with the factory for work order conversion, production and dispatch details.

Tactfully handling damaged material, dispatch problems, delivery problems, octroi issues and following up with corporate lead and guiding the client on proper specification of the product.

Key Highlights: Received a 25% salary hike and excellent remarks from top management. Contributed significantly in increasing the quarterly sales & hence approved incentives for all sales employees. Skillfully updated & implemented SAP System for better utilization of resources. Synchronized Outlook with SAP to make mailing system easy & updated & organized old data properly. Successfully manage all XL reports & also integrated all SAP data with Excel to ensure accessibility by all.

Mar’08-Mar’10 Kotak Mahindra Group, Kotak Life Insurance, Navi Mumbai Manager L-4

Key Deliverables: Managed subordinates, daily workouts, schedules and arranged motivational meetings with other top leaders of

the company. Skillfully conducted interviews, delivered presentation on company and product sessions to new joiners. Maintained strong relations with customers and supplied timely information regarding product and plan which

suits them the best.

Key Highlights: Attained significant salary hike in a short span for demonstrating excellent performance. Commended for recruiting 40 quality and effective people in the team. Achieved a goal of 10 lacs CPI within 5 months of regular premium of 15 years. Maintained excellent relations with clients and quality of customers in the system.

Dec’03-Mar’08 United Synergy, Channel Partner of Tata Te3leservices, ANDHERI Branch Manager

Key Deliverables: Engaged in keeping record of mandate from rejected and processed cases on daily basis and conducted impact

for the VAS (Value Added Service). Handled escalations, worked in teams to attain organizational goals and influenced customers towards cost

effective, timely and productive solutions.

Managed salary of the team members, arranged Train8ing sessions for team members and systematically maintained their attendance.

Conducted cost-benefit analysis of solutions and involved extensively in vendor negotiation & management and interacted with business users to understand their needs and provide them with need based product solution.

Key Highlights: Received ‘Star Performer Award’ from the company for excellent performance of attaining 120 leads in Mar’04,

‘Leadership Award’ in Oct’04 for serving as the best team leader, ‘Manager Achievement Award’ in Mar’06 in rally and ‘Best Branch Manager Award in Nov’06 in the rally arranged by Reliance Communication.

Commenced career as Merchandiser and promoted as Leader within a span of 6 months. Managed a team of 20 personnel. Achieved 450 leads in the month of May, June and July and promoted as Manager in Jul’06. Handed over a separate branch in Sion in Jul’07 as Branch Manager.

EDUCATION

B.Tech. in Computer Science and Engineering from D.B.A. Technical University, Raigad with first class in 2003. 12th from Mumbai University, Mumbai with first class in 1997. 10th from Mumbai University, Mumbai with first class in 1995.

PERSONAL DOSSIER

Date of Birth: 18th October 1980Permanent Address: G-25/102, Sector-9, Shree Ganesh CHS, Ghansoli, Gharonda, Ghansoli, Navi Mumbai

– 400701.Linguistic Skills: English, Hindi and Marathi.