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8/18/2019 Diploma in System Engineering
1/5
WWW.ETSACADEMY.NET WWW.ETSACADEMY.NET
TECHNOLOGY PROVIDES NEW ENERGY
Diploma in System Engineering
A + (Hardware Plus)
Topics Covered:
Installation, configuration and upgrading Hardware components
Identify physical parts Motherboard Firmware Power supply Storage
devices Memory (physical vs. cache) Portable storage devices
Network cards and network cables Printers Identify IRQ, I/O and DMA
settings Legacy devices Identify port types Serial
Parallel Infrared Wireless SCSI RAID (0,1,5)
Diagnosing and troubleshooting Hardware vs. software problems
Troubleshooting techniques Tools of the trade Cooling systems
Adapters Portable systems
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8/18/2019 Diploma in System Engineering
2/5
WWW.ETSACADEMY.NET WWW.ETSACADEMY.NET
TECHNOLOGY PROVIDES NEW ENERGY
Preventive maintenance Cleaning compounds
Non-static vacuums Ventilation Hard drive maintenance (defrag)
UPS (uninterruptible power supply)
Motherboard/processors/memory Popular CPU chips Voltage AT/ATX
power supply Speeds Cache (LI, LII, LIII) Memory types (FPM, EDO,
RAMBUS, SIMM, DIMM) USB, AMR, CNR CMOS settings Plug-and-play
BIOS
Printers
Printer types (laser, ink jet, dot matrix) Interface types
(serial, parallel, USB, SCSI, IEEE1394) Local vs. network printing
Troubleshooting Error codes
OS fundamentals Differences between the major versions of MS
Windows (9x, NT,
2000, XP)
Operating system components (registry, virtual memory, file
systems) System interfaces (command line vs. graphical user
interface) Identify major system files and their purpose Disk
partitions and configuring (primary vs. extended partitions)
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8/18/2019 Diploma in System Engineering
3/5
WWW.ETSACADEMY.NET WWW.ETSACADEMY.NET
TECHNOLOGY PROVIDES NEW ENERGY
Preventive maintenance Cleaning compounds
Non-static vacuums Ventilation Hard drive maintenance (defrag)
UPS (uninterruptible power supply)
Motherboard/processors/memory Popular CPU chips Voltage AT/ATX
power supply Speeds Cache (LI, LII, LIII) Memory types (FPM, EDO,
RAMBUS, SIMM, DIMM) USB, AMR, CNR CMOS settings Plug-and-play
BIOS
Printers
Printer types (laser, ink jet, dot matrix) Interface types
(serial, parallel, USB, SCSI, IEEE1394) Local vs. network printing
Troubleshooting Error codes
OS fundamentals Differences between the major versions of MS
Windows (9x, NT,
2000, XP)
Operating system components (registry, virtual memory, file
systems) System interfaces (command line vs. graphical user
interface) Identify major system files and their purpose Disk
partitions and configuring (primary vs. extended partitions)
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8/18/2019 Diploma in System Engineering
4/5
WWW.ETSACADEMY.NET WWW.ETSACADEMY.NET
TECHNOLOGY PROVIDES NEW ENERGY
Preventive maintenance Cleaning compounds
Non-static vacuums Ventilation Hard drive maintenance (defrag)
UPS (uninterruptible power supply)
Motherboard/processors/memory Popular CPU chips Voltage AT/ATX
power supply Speeds Cache (LI, LII, LIII) Memory types (FPM, EDO,
RAMBUS, SIMM, DIMM) USB, AMR, CNR CMOS settings Plug-and-play
BIOS
Printers
Printer types (laser, ink jet, dot matrix) Interface types
(serial, parallel, USB, SCSI, IEEE1394) Local vs. network printing
Troubleshooting Error codes
OS fundamentals Differences between the major versions of MS
Windows (9x, NT,
2000, XP)
Operating system components (registry, virtual memory, file
systems) System interfaces (command line vs. graphical user
interface) Identify major system files and their purpose Disk
partitions and configuring (primary vs. extended partitions)
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8/18/2019 Diploma in System Engineering
5/5
WWW.ETSACADEMY.NET WWW.ETSACADEMY.NET
TECHNOLOGY PROVIDES NEW ENERGY
File systems and sizes (FAT 16, FAT 32, NTFS4/5) Directory
structures (navigating and creating) Files (naming, attributes,
tools, encryption, permissions) Disk management tools System
management tools File management tools
Installation, configuration and upgrading Identify procedures
involved with installing and upgrading operating
systems Hardware compatibility Minimum requirements Installation
types (local vs. network) Starting installation Partitioning the
hard drive Use the correct setup utility (setup vs. winnt vs.
winnt32) Driver configuration (default and upgraded drivers)
Troubleshooting installation errors
Diagnosing and Troubleshooting in OS Identify error messages and
error codes Boot failures Startup errors System.ini and Win.ini
files Utilities (Dr. Watson, boot disk, event viewer) Boot disk
Startup modes (safe mode, safe mode with command prompt,
lastknown good configuration)
Device manager Recovery CD Troubleshoot printing problems
(windows print spooler) Windows NT, 2000, XP, Win 7 and Win 8 BSOD
(Blue Screen of
Death)
