DigitalSENTRY Hardware Installation

Installation &Installation &Installation &Installation &Installation &Field ServicField ServicField ServicField ServicField Service Manuale Manuale Manuale Manuale Manual

June 2007June 2007June 2007June 2007June 2007

Information in this document is subject to change without notice.© Copyright 2007, Integral Technologies. All rights reserved.

DigitalSENTRY and Integral Technologies are trademarks of Integral Technologies. Othertrademarks and trade names may be used in this document to refer to either the entities claim-

ing the marks or names or their products. Integral Technologies. disclaims any proprietaryinterest in trademarks and trade names other than its own.

Integral Technologies makes no warranty of any kind with regard to this material, including, butnot limited to, the implied warranties of merchantability and fitness for a particular purpose.

Integral Technologies shall not be liable for errors contained herein or for incidental or conse-quential damages in connection with the furnishing, performance, or use of this manual.

Integral Technologies9855 Crosspoint Blvd., Suite 126

Indianapolis, Indiana 46256 U.S.A.

DigitalSENTRY Hardware

(continued)

TABLE OF CONTENTS

Introduction.............................................................................................. 1 Typical Systems............................................................................................................... 1 Environmental Requirements (Servers and VAUs) ......................................................... 4

Component Installation........................................................................... 5 DS Enterprise SAVR Installation ..................................................................................... 6 DS XPress Installation..................................................................................................... 8 DS Desktop Installation .................................................................................................10 DS 1000 Installation ......................................................................................................12 DS RealVue XPress Installation .................................................................................... 14 DS RealVue RAID Installation .......................................................................................16 XIO Installation ..............................................................................................................18 DS NVR Installation .......................................................................................................20 DMS Installation.............................................................................................................22 VAU Installation .............................................................................................................24 XMUX/XMUX2 Installation.............................................................................................26 PTZ Installation..............................................................................................................28 VSAN Server Installation ...............................................................................................30 Nexsan Storage Unit (VSAN) Installation......................................................................31

System Installation................................................................................ 32 DS Enterprise SAVR and DS XPress System Installation ............................................32 DS Enterprise Distributed System Installation...............................................................35 External Storage Installation..........................................................................................39

Software Installation.............................................................................. 41

Procedural Instructions ........................................................................ 42 System Administration Procedures

Changing a Computer Name in Windows XP ............................................................... 43 Changing an IP Address in Windows XP ...................................................................... 44 Changing Passwords in Windows XP ........................................................................... 45 Changing a Service's Startup Mode ............................................................................. 46 Starting and Stopping Services ..................................................................................... 47 Changing the Time Zone in Windows XP...................................................................... 48 Configuring and Testing ODBC Connectivity ................................................................ 49 System and Display Requirements for Client Computer ............................................... 50

DigitalSENTRY Configuration Procedures

Renaming DS Components........................................................................................... 51 Reconfiguring DSAdmin after an IP Address Change................................................... 53 Changing the SA Password........................................................................................... 54 Configuring and Verifying Network Storage .................................................................. 55 Connecting a Serial Input Device to a DS System ........................................................ 57 FlashGuard and the WatchDog Service........................................................................ 59 DSWatchEventEditor ..................................................................................................... 61 Isolating Storage Units on a Private Network................................................................ 63 Configuring the VSANWatchService ............................................................................. 65

DigitalSENTRY Utilities

Using the Time Sync Utility............................................................................................ 66 Using the VAU TimeSync Utility .................................................................................... 67 Using XPress WinView.................................................................................................. 68 Using Integral License Key Utility .................................................................................. 69 Using RealVue Diagnostic Tool..................................................................................... 70 Network Health Monitoring ............................................................................................ 71 Using DS Backup Manager ........................................................................................... 72 Repairing and Rebuilding a DigitalSENTRY Database................................................. 74

Troubleshooting Procedures

Testing a Network Connection ...................................................................................... 75 DigitalSENTRY Network Speed Simulation .................................................................. 76 Checking for Video Files................................................................................................ 77 Running a Recovery ...................................................................................................... 78 Recovering Video Files Without a Database Backup.................................................... 79 Rebuilding a 3ware Array by "Hot Swapping" a Failed Drive ........................................ 81 Rebuilding a VSAN Storage Unit by "Hot Swapping" a Failed Drive ............................ 82 Removing References to Local Files on Failed Hard Drives......................................... 83 Rebuilding a DSX RAID Array by "Hot Swapping" a Failed Drive................................. 84

DigitalSENTRY

1

Introduction

Two types of digital video recorders support the powerful DigitalSENTRY software:

• A DS Enterprise system consists of several primary components connected eitherdirectly or over a network. These components include servers, video acquisition units(VAUs), XMUX units, and optional storage media, and there are numerous possiblecombinations of components. DS Enterprise systems have fully redundant powersupplies, operating systems, and video data.

• A DS XPress system is a lower-cost recorder that includes options for internal camerainputs and redundant video data.

Please note that all DS Enterprise and DS XPress components should be installedONLY by individuals who have been specifically trained to work with DSsystems. Improper installation by any individual other than a trained technician,or improper installation of unsupported software or hardware, may automaticallyvoid all warranties associated with the DS product.

CautionCautionCautionCautionCaution

This manual is organized into the following sections:

• Typical system configurations. This section illustrates how several types of DS systemscome together conceptually.

• Component installation instructions. This section covers issues such as installingcameras on XMUX units, connecting XMUX units to VAUs, and connecting VAUs toservers. This section is fully illustrated with diagrams to assist with the installationprocedures.

• System-specific installation instructions. This section covers the steps you need tofollow to turn the components you receive into a fully functioning DS system. It coversissues such as naming computers, configuring IP addresses, and connecting VAUs to theDigitalSENTRY database. This section refers to the component installation instructionswhere applicable.

• Software installation instructions. This section covers the installation of DigitalSENTRYsoftware from two CDs: a Server/VAU installation CD and a Client/Admin installation CD.

• Procedural instructions. This section covers many individual administrative procedures,such as changing IP addresses and passwords, configuring network storage, and usingDigitalSENTRY utilities.

2

64-Input DS Enterprise SAVR or DS XPresswith VSAN

Sample configuration

DS Enterprise SAVRor DS XPressw/64 Inputs

SCSI

16-input XMUXor XMUX2

To WAN/LAN

VSAN

Typical Systems

The following pages illustrate conceptually how several types of DS systems come together.Please note that these illustrations cover only a small percentage of the possible combinations ofDS components.

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DS Enterprise Distributed System:DMS, VAU, and VSAN

Sample configuration

DMS

8-port 10/100network switch

MASTER VIEWPL US

CPU SWITCH

1 2 3 4 CS-114

KVM switch

VAU w/64-input VAU w/64-input

Keyboard

Mouse

Monitor

SCSI

VSAN

16-inputXMUX or XMUX2

To WAN/LAN

4

Operating Storage

Temperature 10–30°C (55–85°F) –40–65° (–40–149°F)

Relative humidity 20–80% (noncondensing)

Maximum vibration 0.25G at 3 to 200Hz at ½octave/min

0.5G at 3 to 200Hz at ½octave/min

Maximum shock Left side pulse w/change invelocity of 50.8cm (20 inches)/sec

27G faired-square wave withvelocity change of 508.0cm (200

inches)/sec

Altitude –16–3048m (–50–10,000ft) –16–10,600m (–50–35,000ft)

Environmental Requirements (Servers and VAUs)

RACK-MOUNT INSTALLATION CONSIDERATIONS

Elevated Operating Ambient. If installed in a closed or multi-unit rack assembly, theoperating ambient temperature of the rack environment may be greater than roomambient. Therefore, consideration should be given to installing the equipment in anenvironment compatible with the manufacturer’s maximum rated ambient temperatureof 32ºC.

Reduced Air Flow. Installation of the equipment in a rack should be such that theamount of air flow required for safe operation of the equipment is not compromised.

Mechanical Loading. Mounting of the equipment in the rack should be such that ahazardous condition is not achieved due to uneven mechanical loading.

Circuit Overloading. Consideration should be given to the connection of the equip-ment to the supply circuit and the effect that overloading of the circuits might have onovercurrent protection and supply wiring. Appropriate consideration of equipment name-plate ratings should be used when addressing this concern.

Reliable Earthing. Reliable earthing of rack-mounted equipment should be maintained.Particular attention should be given to supply connections other than direct connectionsto the branch circuit (e.g. use of power strips).

RISK OF ELECTRIC SHOCK—DO NOT OPEN

To reduce risk of electric shock, do not remove the cover or back of the DS system.There are no user-serviceable parts inside. Refer servicing to qualified personnel only.

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Component Installation

This section covers the installation of the following DigitalSENTRY components:

• DS Enterprise SAVR—a combination server and VAU

• DS XPress—a low-cost SAVR with an internal storage option

• DS Desktop—a desktop PC version of DS XPress

• DS RealVue XPress—a SAVR with MPEG-4 compression

• DS RealVue RAID—a SAVR with MPEG-4 compression and an external storage option

• XIO—an external I/O panel included with DS RealVue RAID

• DS NVR—a network video recorder

• DMS—a database management server for enterprise systems with a distributed architecture

• VAU—a video acquisition unit for enterprise systems with a distributed architecture

• XMUX and XMUX2—camera input units included with some non–MPEG-4 systems

• PTZ cameras

• VSAN Servers—standalone units that manage a series of external storage (VSAN) devices

• Nexsan storage units (VSANs)—external storage devices

DS Enterprise SAVR Installation

To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed orCSA Certified Telecommunication Line Cord.

LITHIUM BATTERY—DANGER

The battery should be replaced only by a service technician. The battery is a non-operator-replaceable cell. There is danger of explosion if the battery is incorrectlyreplaced. Replace only with the same or equivalent type recommended by the manufac-turer. Dispose of used batteries according to the manufacturer’s instructions.

6

To install a DS Enterprise SAVR unit, complete the following steps using the diagram on the facingpage as a guide:

1. Plug the power cord into the power connector (A).

2. Plug the keyboard into the keyboard connector (B).

3. Plug the mouse into the mouse connector (C).

4. Plug the monitor into the monitor connector (D) and its power cord into an electrical outlet.

5. Connect the network port (E) to the network switch using CAT 5 cable.

6. Plug the power cord into an electrical outlet.

7. To provide power to the server, turn on the power switches (F).

8. To turn on the server, use the power switches on the front panel of the unit.

Item (G) on the diagram is an XPress board, which is used to connect to an XMUX unit. There is oneXPress board for each XMUX unit. Labels on the rear panel indicate the order of the XPress boards;this order is important during system configuration. See the XMUX installation instructions fordetails on connecting the XPress boards to XMUX.

Item (H) on the diagram is a SCSI card, which is used to connect to the VSAN external storage units.A chain of up to four VSAN units can be connected to the SCSI card.

Item (J) on the diagram is the FlashGuard cardlet relay output (bottom two pins), which can be usedto trigger an alarm when a critical error occurs. See the “FlashGuard and the WatchDog Service”procedure in this manual for details about the relay output.

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Rear Panel of DS Enterprise SAVR

A

BC D E

F

J HGK L

Audio IN 1Audio IN 2Audio IN 3Audio IN 4Audio OUT 1Audio OUT 2Audio OUT 3Audio OUT 4Ground 1Ground 2Ground 3Ground 4

Audio Connector

The top four pins on (J) are the COM5 connector, which is used to wire RS-422–based PTZ cameras.Item (K) on the diagram is the COM1 connector, which is used to connect RS-232–based PTZcameras. See the “PTZ Installation” section of this manual for installation details.

Item (L) on the diagram is the audio connector bracket. From top to bottom are audio inputs 1–4,audio outputs 1–4, and four grounds.

8

DS XPress Installation

To install DS XPress, complete the following steps using the diagrams on the facing page as a guide:






6. Plug the power cord into an electrical outlet and turn on the power switch (F).

7. To turn on the server, use the power switch on the front panel of the unit.

DS XPress with XMUX only: Item (G) on the top diagram is an XPress board, which is used toconnect to XMUX—either a 16-input unit or a 32-input unit. DS XPress can contain either 1–4XPress boards. See the “XMUX/XMUX2 Installation” section for details on connecting the XPressboards to XMUX units.

DS XPress without XMUX only: Connect cameras to inputs 1–16 (G) and inputs 17–32 (H). Inputs17–32 are available only on 32-input systems.

Item (J) on both diagrams is a SCSI card, which is used to connect to the VSAN external storageunits. A chain of up to four VSAN units can be connected to the SCSI card.

Item (K) on both diagrams is the FlashGuard cardlet relay output (bottom two pins), which can beused to trigger an alarm when a critical error occurs. Connect the alarm to the bottom two pins of the6-pin terminal block. See the “FlashGuard and the WatchDog Service” procedure in this manual formore details about the relay output.

The top four pins on (K) are the COM5 connector, which is used to wire RS-422–based PTZ cameras.Item (L) on both diagrams is the COM1 connector, which is used to connect RS-232–based PTZcameras. See the “PTZ Installation” section of this manual for installation details.

DS XPress without XMUX only: The four connectors indicated by (M) on the bottom diagram aremulti-camera video outputs. The following table shows how the outputs are used in various DSXPress systems not connected to XMUX units:

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Rear Panel of DS XPress

A BC D E K JGLF P

Rear Panel of DS XPress without XMUX

BC D E K JLA H*GM*Note: The top row of camera inputsis included only on 32-input systems.

NF P

Camera inputs that can displayed on each multicamera output:DS XPress system Output 1 Output 2 Output 3 Output 416 inputs, 1 board 1–16 Unused Unused Unused16 inputs, 2 boards 1–8 9–16 Unused Unused16 inputs, 4 boards 1–4 5–8 9–12 13–1632 inputs, 2 boards 1–16 17–32 Unused Unused32 inputs, 4 boards 1–8 9–16 17–24 25–32

Item (N) on the bottom diagram shows the connector for the 16 digital inputs and alarm output. Wireyour alarm triggers into the input trigger block and connect the signal ground to a GND pin. Wire analarm device to AO+ and AO–.

Item (P) on each diagram is the audio connector bracket. From top to bottom are audio inputs 1–4,audio outputs 1–4, and four grounds.


Audio Connector

10

DS Desktop Installation

To install DS Desktop, complete the following steps using the diagrams on the facing page as aguide:







7. Connect cameras to the inputs (G). Item (H) is a multi-camera video output that can beconnected to an analog monitor.


Item (J) is the COM5 connector, which is used to wire RS-422–based PTZ cameras. Item (K) is theCOM1 connector, which is used to connect RS-232–based PTZ cameras. See the “PTZ Installation”section of this manual for installation details.

Item (L) on each diagram is the audio connector bracket. From top to bottom are audio inputs 1–4,audio outputs 1–4, and four grounds.


Audio Connector

Item (M) shows the connector for the 16 digital inputs and alarm output. Wire your alarm triggers intothe input trigger block and connect the signal ground to a GND pin. Wire an alarm device to AO+ andAO–.

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INPUT 1

INPUT 2

INPUT 3

INPUT 4

OUTPUT

A BC D EF G HJ L M

Rear Panel of 4-Input DS XPress Desktop

K

Rear Panel of DS XPress Desktop

A BC D EF G H J L M

INPUT 1 INPUT 2 INPUT 3 INPUT 4 INPUT 5 INPUT 6

INPUT 7 INPUT 8 INPUT 9 INPUT 10 INPUT 11 INPUT 12

INPUT 13 INPUT 14 INPUT 15 INPUT 16 OUTPUT

K

12

DS 1000 Installation

To install DS 1000, complete the following steps using the diagram on the facing page as a guide:





5. Connect one or both of the network ports (E) to the network switch, IP cameras, and so onusing CAT 5 cable.



8. Connect cameras to inputs 1–16 (G) and inputs 17–32 (H). Inputs 17–32 are available onlyon 32-input systems.

Item (J) is a SCSI card, which is used to connect to the VSAN external storage units. A chain of up tofour VSAN units can be connected to the SCSI card.

Item (K) is the COM1 connector, which is used to connect RS-232–based PTZ cameras. See the “PTZInstallation” section of this manual for installation details.

Item (L) shows the connector for the 16 digital inputs and alarm output. Wire your alarm triggers intothe input trigger block and connect the signal ground to a GND pin. Wire an alarm device to AO+ andAO–.

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Item (M) on each diagram is the audio connector bracket. From top to bottom are audio inputs 1–4,ground, audio inputs 5–8, ground, audio inputs 9–12, ground, audio inputs 13–16, ground.

BC D E JKA H G LF ME

Rear Panel of DS 1000

Audio IN 1Audio IN 2Audio IN 3Audio IN 4Ground 1

Ground 2

Ground 3

Ground 4

Audio Connector

Audio IN 5Audio IN 6Audio IN 7Audio IN 8



14

DS RealVue XPress Installation

To install DS RealVue XPress, complete the following steps using the diagram on the facing page asa guide:








8. Connect cameras to inputs 1–16 (G) and inputs 17–32 (H). Inputs 17–32 are available onlyon 32-input systems. Inputs 9–16 are visible but cannot be used on 8-input systems.

Item (J) is a SCSI card, which is used to connect to the VSAN external storage units. A chain of up tofour VSAN units can be connected to the SCSI card.

Item (K) is the COM1 connector, which is used to connect RS-232–based PTZ cameras. See the “PTZInstallation” section of this manual for installation details.

The four connectors indicated by (L) are multi-camera video outputs.

Item (M) shows the connector for the 16 digital inputs and alarm output. Wire your alarm triggers intothe input trigger block and connect the signal ground to a GND pin. Wire an alarm device to AO+ andAO–.

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Rear Panel of DS RealVue XPress

BC D E JKA H G L*Note: The top row of camera inputs is included only on 32-input systems.Inputs 9-16 are visible but cannot be used on 8-input systems.

MF NE

Audio IN 1Audio IN 2Audio IN 3Audio IN 4Ground 1

Ground 2

Ground 3

Ground 4

Audio Connector




Item (N) on each diagram is the audio connector bracket. From top to bottom are audio inputs 1–4,ground, audio inputs 5–8, ground, audio inputs 9–12, ground, audio inputs 13–16, ground.

16

DS RealVue RAID Installation

To install DS RealVue RAID, complete the following steps using the diagram on the facing page as aguide:

1. Plug the power cords into the power connectors (A). Both cords must be connected.






7. To provide power to the system, turn on the power switches (F).

8. To turn on the system, use the power switches on the front panel of the unit.

9. Item (G) on the diagram is an optional SCSI card, which is used to connect to the VSANexternal storage units.

10. Item (H) on the diagram is the COM1 connector, which is used to connect RS-232–basedPTZ cameras. See the “PTZ Installation” section of this manual for installation details.

11. Item (J) on the diagram is an MP3000 board, which is used to connect the DS RealVue RAIDsystem to an XIO unit. Up to four MP3000 boards can be installed in the DS RealVue RAIDsystem. See the next section, “XIO Installation,” for details on connecting the DS RealVueRAID system to an XIO unit.

NOTICE

Underwriters Laboratories Inc. (“UL”) has not tested the performance or reliabilityof the security or signaling aspects of this product. UL has only tested for fire,shock or casualty hazards as outlined in UL’s Standard(s) for Safety UL 60950-1,First Edition 2003. UL Certification does not cover the performance or reliabilityof the security or signaling aspects of this product. UL MAKES NO REPRESENTA-TIONS, WARRANTIES OR CERTIFICATIONS WHATSOEVER REGARDING THEPERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING RE-LATED FUNCTIONS OF THIS PRODUCT.

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Rear Panel of DS RealVue RAID

F

BC D EH JG J J JE

A

Input Limit:Nominal operation: input pulled-up to 5 VDC in non-triggered (open) state;contact closure to ground 0 VDC in triggered (closed) state.Input current 0 mA in open state, 4.5 mA in closed state.Input is not rated to accept AC inputs; max Vac = 0.Input can be connected to and driven by Open-Collector logic, up to 5 VDC logiclevels.

Output Limit:Maximum voltages/currents that can be connected to outputs:

• 60 VDC @ 0.5 A max (30 Watts)• 42 vac @ 0.75 A max (31.5 VA)• 1A max switching current in output relay (at reduced voltage levels,

respectively)

18

XIO Installation

Each MP3000 board in a DS RealVue RAID system connects to the XIO unit via an XIO cable. Toinstall DS RealVue RAID, complete the following steps using the diagram on the facing page as aguide:

1. Plug the end of the XIO cable with three connectors (K) into the MP3000 boards on the DSRealVue RAID system (J)

2. Plug the other end of the XIO cable (L) into the XIO unit. The first MP3000 board (from theleft) connects to the top connector on the back of the XIO unit (T). Each successiveMP3000 board connects to the next available connector on the XIO unit.

3. Connect your cameras to the BNC connectors on the XIO unit (M).

• On 8-input systems, you can use only the top row of connectors (inputs 1–8).• On a 16-input system, you can use only the top two rows of connectors (inputs 1–16).• On a 16-input system with looping outputs, the second and fourth rows are looping

outputs for the corresponding inputs in the first and third rows.• On a 32-input system, you can use all 32 inputs.

4. Connect analog monitors, VCRs, and so on to the analog outputs (N).

• On 8-input systems, you can use only the top analog output.• On a 16-input system, you can use only the top two analog outputs.• On a 16-input system with looping outputs, only the top and third analog outputs are

visible, and you can use both outputs.• On a 32-input system, you can use all four outputs.

5. Connect audio devices to the audio inputs (P).

• On 8-input systems, you can use only the top set of audio connectors.• On a 16-input system, you can use only the top two sets of audio connectors.• On a 16-input system with looping outputs, only the top and third set of audio connec-

tors are visible, and you can use both sets.• On a 32-input system, you can use all four sets of audio connectors.

6. Connect your alarm input devices to the alarm input connectors (Q). Connect your alarmsto the alarm output connector (R). Only Relay 1 is currently used.

7. Wire optional RS-422–based PTZ cameras to the COMM connector (S). See the “PTZInstallation” section of this manual for more details.

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K

KL

KXIO Cable

XIO

Front Panel of XIO

M N P QRS

Rear Panel of XIO

T

Rear Panel of DS RealVue RAID

J J J J

20

DS NVR Installation

To install DS NVR, complete the following steps using the diagrams on the facing page as a guide:






6. Connect your camera network to the camera network port (F).


8. To provide power to DS NVR, turn on the power switches (H).

9. To turn on DS NVR, use the power switches on the front panel of the unit.

Item (G) on the diagram is a SCSI card, which is used to connect to the VSAN external storage units.A chain of up to four VSAN units can be connected to the SCSI card.

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Rear Panel of DS NVR

A BC D E F GH

22

DMS Installation

To install a DMS, complete the following steps using the diagram on the facing page as a guide:







7. To provide power to the DMS, turn on the power switches (F).

8. To turn on the DMS, use the power switches on the front panel of the unit.

Item (G) on the diagram is a SCSI card, which is used to connect to optional VSAN expanded storageunits. A chain of up to four VSAN units can be connected to the SCSI card.

Item (H) on the diagram is the FlashGuard cardlet relay output (bottom two pins), which can be usedto trigger an alarm when a critical error occurs. See the “FlashGuard and the WatchDog Service”procedure in this manual for details about the relay output.

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Rear Panel of DMS

A

F

BC D E G

24

VAU Installation

To install a VAU, complete the following steps using the diagram on the facing page as a guide:







18. To provide power to the VAU, turn on the power switches (F).

19. To turn on the VAU, use the power switches on the front panel of the unit.

Item (G) on the diagram is an XPress board, which is used to connect to an XMUX unit. There is oneXPress board for each XMUX unit. Labels on the rear panel indicate the order of the XPress boards;this order is important during system configuration. See the XMUX installation instructions fordetails on connecting the XPress boards to XMUX.


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Rear Panel of VAU

A

F

BC D E H GJ K


Audio Connector

The top four pins on (H) are the COM5 connector, which is used to wire RS-422–based PTZ cameras.Item (J) on the diagram is the COM1 connector, which is used to connect RS-232–based PTZ cam-eras. See the “PTZ Installation” section of this manual for installation details.

Item (K) on the diagram is the audio connector bracket. From top to bottom are audio inputs 1–4,audio outputs 1–4, and four grounds.

26

XMUX/XMUX2 Installation

To install an XMUX unit, complete the following steps using the diagram on the facing page as aguide:

1. Connect your cameras to the video input connectors (A). There are 16 inputs on an XMUX-16 unit and 32 inputs on an XMUX-32 unit.

2. XMUX-16 only: Connect each camera loop-through output (B) to a television monitor,VCR, or other analog device if you want to view live video on a single, larger screen. Output1 displays video from input 1, output 2 from input 2, and so on.

3. Connect Aux1 (C) to television monitors, VCRs, or other analog devices, if desired; thismulti-camera output displays up to 16 cameras, as configured in DSAdmin. The Aux 2–Aux4 connectors are single-camera outputs.

4. Wire any alarm triggers into the input portion of the trigger block (D). Connect the signalground to the GND pin. Wire an alarm signal to the output portion of the trigger block (NO,C, and NC) so that you can see when a designated alarm is set or tripped.

5. Connect the 15-pin connector of the XMUX Cable (G) to Comm In (E).

6. Connect the 25-pin connector of the XMUX Cable (F) to the XPress board on the DSEnterprise SAVR, VAU, or DS XPress unit. See the installation instructions for those com-ponents to locate the XPress boards.

Repeat these steps for each XMUX unit and XPress board.

COMPARING XMUX AND XMUX2

XMUX and XMUX2 units are nearly identical. XMUX2 is specifically designed for use withDS systems with XPress TX-400 cards installed, each of which captures up to 120 imagesper second. Also, the loop-through connectors on XMUX2-16 units are passive; if powerfrom the server to the XMUX2-16 unit is interrupted, the video signal will continue to passthrough to the analog device, if connected. XMUX and XMUX2 look identical, except thatthe I/O port contains a different number of pins.

Unless otherwise specified, the term “XMUX” is used throughout this manual to refer toboth XMUX and XMUX2 units.

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CA

D E

REAR PANEL OF XMUX-16

In

Aux2

Aux3

Alarm InputsN0 C

NC

GND

Outputs

Aux4

Aux11 5432 6 7 8 9 10 11 12 13 14 15 16

Out1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

CB

I/O Port

In

1 9753 11 13 15 17 19 21 23 25 27 29 31

In

2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 Aux2

Aux3

Alarm InputsN0 C

NC

GND

Outputs

Aux4

Aux1

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16I/O Port

CA REAR PANEL OF XMUX-32

D ECA

XMUX Cable

INTE

GR

AL

F G

XMUX units are powered by the DS component they are connected to; there is nopower switch on an XMUX.Note

28

PTZ Installation

PTZ cameras can be installed on DS Enterprise SAVR, DS XPress, or a VAU. Each of these compo-nents contains two COM ports:

• COM1 is used directly with cameras that require RS-232 communication. COM1 can also beused with cameras that require RS-422 or RS-485 communications if you purchase an exter-nal converter from Integral Technologies. See the diagram on the facing page to locateCOM1.

• COM5 can be used only with cameras that require RS-422 communication. Only the middletwo pins on the FlashGuard cardlet connector (TX+ and TX–) are used to wire the PTZcamera. See the diagram on the facing page to locate COM5.

In DSAdmin, you must select COM6 as the PTZ port when using the COM5 connector.This port is called COM2 in most previous versions of DS systems, and in those casesyou should select COM2 in the software. Run FlashGuardTest to determine the PTZCOM number (see “FlashGuard and the WatchDog Service” in this manual for details).

Note

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DS Enterprise SAVR/DS XPress/VAU

COM2 or COM 5

RX-RX+TX-TX+

To PTZcamera

COM1

30

VSAN Server Installation

A VSAN Server is used only if you have more than four VSANs to connect in a singleDS system. The first four VSAN units are connected directly to the main server, andthen each VSAN Server can support up to four additional VSAN units.

Note

To install a VSAN Server, complete the following steps using the diagram on the facing page as aguide:


2. Plug the keyboard into the keyboard connector (B) and the mouse into the mouse connec-tor (C).


4. Connect the network port (E) to the network switch via CAT 5 cable.

5. Plug the power cord into an electrical outlet. To provide power to the VSAN Server, turn onthe power switches (F).

6. To turn on the VSAN Server, use the power switches on the front panel of the unit.

Item (G) on the diagram is a SCSI card, which is used to connect to the VSAN units.


Rear Panel of VSAN Server

A

F

BC D E H G

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Nexsan Storage Unit (VSAN) Installation

To install a Nexsan storage unit, connect the SCSI cable to the SCSI connector on the DS server andthe TOP HOST 0 connector of the storage unit. If you have an additional Nexsan unit, connect theBOTTOM HOST 0 connector of the first storage unit to the TOP HOST 0 connector of the nextstorage unit. Additional units should be connected in the same way.

Host 0 Host 0 ToadditionalNexsan

units

DVMS Nexsan unit 1 Nexsan unit 2

SCSI cable SCSI cable SCSI cable

32

System Installation

This section covers the installation of the following types of DS systems:

• DS Enterprise SAVR, DS XPress, or DS RealVue standalone server/recorder. Thistypically consists of a single computer and one or more XMUX or XIO units. Systemswith external storage also have one or more VSAN storage units connected.

• DS Enterprise distributed system. This type of system typically consists of one 4Ucomputer and up to four VAU recorders, each with its own XMUX units.

• External storage system. VSAN units are an extension of some DS Enterprise SAVR, DSEnterprise distributed, and DS XPress systems.

Choose the type of system that you purchased and skip to the specific installation instructionsfor that system. The instructions include references to the “Component Installation” section ofthis manual, which covers the installation of XMUX, VAUs, and so on.

The default Windows password for the Administrator account and the other defaultusers on all components is “dsserviceuser.”Note

DS Enterprise SAVR and DS XPress System Installation

A. Install all physical equipment in a rack or other permanent location.

1. Install any XMUX units as described in the “XMUX/XMUX2 Installation” section ofthis manual.

2. Install the DS Enterprise SAVR/DS XPress/DS RealVue unit as described in their specificinstallation sections in this manual.

3. Start the DS Enterprise SAVR/DS XPress unit.

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B. Verify that the components are properly connected.

1. On the DS Enterprise SAVR/DS XPress unit, run XPress WinView from Start, Programs,Integral. The application automatically detects all the XPress boards in the DS EnterpriseSAVR/DS XPress unit and any connected XMUX units. Video from the first detectedboard is then displayed in the video windows.

2. Switch among all connected XMUX units using buttons 1 through 4 at the top of themain window.

3. If an XMUX unit is not detected for an XPress board, eight black windows are displayedfor that board. Examine the connection between the XMUX unit and the selected XPressboard.

4. If an input on the XMUX unit does not detect a video signal, only the input number isdisplayed in its assigned window. Examine the connection between the camera and theinput.

C. Rename the DS system.

See the “Renaming DS Components” procedure found in this manual.

D. Configure the TCP/IP address.

1. Right-click My Network Places and select Properties.

2. Right-click Local Area Connection and select Properties.

3. Highlight Internet Protocol (TCP/IP) and click the Properties button.

4. Select Use the Following IP Address.

5. Enter the IP address and subnet mask.

6. If necessary, enter the default gateway and preferred DNS server for your network.

7. Click OK; click OK again.(continued)

34

E. Modify the IP address information using DSAdmin.

See the “Reconfiguring DSAdmin After an IP Address Change” procedure found in this manual.

Also start the DSVSANWatchService ONLY if you have external local storage. DONOT start this service if you do not have external local storage.Note

F. Run the services.

1. From the DS Enterprise SAVR/DS XPress Start menu, open Settings and Control Panel.

2. Open Administrative Tools.

3. Open Services.

4. Right-click DigitalSENTRY Storage Service and select Start.

5. Right-click DigitalSENTRY VideoServer Service and select Start.

6. Right-click DigitalSENTRY WatchDog Service and select Start.

7. Right-click the VideoServer Service and select Properties. Change the Startup Type toAutomatic. Repeat for the WatchDog Service and Storage Service.

8. If desired, set up a master source time server on the network, as described in the “Usingthe Time Sync Utility” procedure in this manual, and then start the service.

The DSAdmin utility is also used to configure image capture rates, image sizes,schedules, and many other parameters. Standalone DS systems are minimallypreconfigured for quick recording before shipping; however, if you ever have torecover the system, you must first create VAUs, servers, and more as described in theQuick Installation Guide available for each product. For a more detailed descriptionof how to use DSAdmin, see the DigitalSENTRY User Manual.

Note

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(continued)

G. Verify that the system is functioning properly using the DigitalSENTRY interface.

1. From the DS Enterprise SAVR/DS XPress Start menu, open Programs, Integral, andDigitalSENTRY.

2. Enter the username “demo” and the password “demo.”

3. Select any video window configuration button. These buttons contain one, four, nine, or16 white squares and are located near the top of the DigitalSENTRY window on the leftside.

If the system is connected and configured properly, video appears in the video window(s). Ifnot, a message appears indicating that DigitalSENTRY is unable to connect to the VAU; inthis case, run DSAdmin and re-examine the configuration information.

DS Enterprise Distributed System Installation


1. Install the XMUX unit as described in the “XMUX/XMUX2 Installation” section of thismanual.

2. Install the DMS as described in the “DMS Installation” section of this manual.

3. Install the VAUs as described in the “VAU Installation” section of this manual.

B. Name the DMS.

1. Start the DMS.

2. On the DMS Desktop, right-click My Computer and select Properties.

3. Select the Network Identification tab.

4. Click Properties.

5. Type a Computer Name and click OK.

6. Click OK on the System Properties window.

7. Restart the DMS when prompted.

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C. Configure the DMS TCP/IP address.

1. On the DMS Desktop, right-click My Network Places and select Properties.


3. Select Internet Protocol (TCP/IP) and click Properties.

4. Select Use the Following IP Address and enter a static IP address and subnet mask. ClickOK.

5. Click OK on the Local Area Connection Properties window.

D. Point the VAUs to the DigitalSENTRY database on the DMS.

Complete the following steps on each VAU:

1. Start the VAU.

2. From the VAU Start menu, open Settings, Control Panel, Administrative Tools, and DataSources (ODBC).

3. Select the System DSN tab.

4. Click Add... .

5. Select SQL Server and click Finish.

6. Enter DigitalSENTRY for the Name.

7. Type the name of the DMS for the Server. Use the name configured in the “Name theDMS” step of the “DS Enterprise Distributed Installation” section.

8. Accept the default authentication and click Next.

9. Select DigitalSENTRY from the Change the Default Database To drop-down list. ClickNext.

10. Accept the language and other settings and click Finish.

11. Click Test Data Source. If you do not see a message that states that the test completedsuccessfully, recreate these steps. Otherwise, click OK to close the ODBC configurationwindows.

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E. Verify that the VAUs and XMUX units are properly connected.

Do not perform these step until the XMUX units are properly installed and connected to the VAU,as described in the “XMUX/XMUX2 Installation” section of this manual.

Complete the following steps on each VAU:

1. Run XPress WinView from Start, Programs, Integral. The application automaticallydetects all the XPress boards in the VAU and any connected XMUX units. Video fromthe first detected board is then displayed in the video windows.

2. Switch among all connected XMUX units using buttons 1 through 4 at the top of themain window.

3. If a XMUX unit is not detected for an XPress board, eight black windows are displayedfor that board. Examine the connection between the XMUX unit and the selected XPressboard.

4. If an input on the XMUX unit does not detect a video signal, only the input number isdisplayed in its assigned window. Examine the connection between the camera and theinput.

F. Perform steps B and C on each VAU.

(continued)

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G. Configure the DS Enterprise distributed system using DSAdmin.

The DSAdmin application is used to configure your DS Enterprise distributed system. A fulldiscussion of DSAdmin can be found in the DigitalSENTRY User Manual. However, followingare the basic steps used to configure the hardware components of your system:

1. Run DSAdmin on the DMS or any client computer from Start, Programs, Integral.

2. If you see a message that the Servers List file cannot be found, click No to create a newfile. Click Save to accept the default file name and location.

3. Expand the folder in the directory tree to reveal Available Systems. Right-click AvailableSystems and select Add System to display the Add System window.

4. In the Add System window, enter the DMS name in the System Name field. Also enter theIP address of the DMS in the TCP/IP Address field. Then select AutoConnect (see theuser manual for more info) and click Save.

5. Expand Available Systems in the directory tree to reveal the newly entered System Name.Right-click the system and select Refresh.

6. Expand the system and right-click the VAUs folder. Add the name and IP address of thefirst VAU and click Save. Right-click the VAUs folder again to add each remaining VAU.

7. To configure the XMUX units connected to a VAU, select the VAU in the directory treeand then the VAU Info tab. Select XMUX or XMUX2 and then select Active for eachXMUX unit. Select either NTSC or PAL as the video standard.

This completes the installation of the DMS, VAUs, and XMUX units. See the user manual forfurther DSAdmin instructions, including configuring camera recording, serial inputs, and settingup external storage.

The Easy Admin application allows you to quickly configure a server by enteringbasic information. In most cases, Easy Admin cannot completely replace DSAdmin,which contains a more extensive set of configuration options. See the “Using EasyAdmin” procedure in this manual for details.

Note

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H. Run the services.

1. From the VAU Start menu, open Settings and Control Panel.


3. Open Services.

4. Right-click DigitalSENTRY Storage Service and select Start.

5. Right-click DigitalSENTRY VideoServer Service and select Start.

6. Right-click DigitalSENTRY WatchDog Service and select Start.

7. Right-click the VideoServer Service and select Properties. Change the Startup Type toAutomatic. Repeat for the WatchDog Service and Storage Service.

8. Set up a master source time server on the network, as described in the “Using the TimeSync Utility” procedure in this manual, and then start the service. The DMS must be themaster server in a DS Enterprise distributed system.

External Storage Installation


Do this as described in the “Component Installation” section of this manual.

B. Configure the VSAN unit(s) for video storage.

To configure the VSAN(s), complete the following steps.

1. Turn on the VSAN unit(s).

2. Turn on the DS Enterprise SAVR, DS XPress, or DMS system.

3. Log in as Administrator.

4. Right-click My Computer on the Desktop and select Manage. This opens the ComputerManagement window.

5. Select Disk Management. Each VSAN unit in your system appears as a drive.

(continued)

40

6. If the Disk Management suggests you write Signatures for each VSAN drive, accept thedefaults.

7. Right-click the disk bar for the first drive and select Create Volume.

8. Accept the defaults (NTFS, simple, assign drive letter) for the volume until you are askedwhether to format.

9. Select Perform a Quick Format and click Next.

10. Click “Finish” to create the volume and format it. The format is complete when the word“Healthy” appears on the disk bar.

11. Repeat steps 7–10 for each other VSAN unit in the chain. Then close the ComputerManagement window.

12. Open My Computer on the Desktop.

13. Right-click the first drive letter corresponding to the first VSAN unit and select Sharing.

14. Click New Share.

15. Enter a share name that will be unique among the VSAN units connected to that com-puter

16. Ensure that the share has both read and write access and click OK.

17. Click OK to close the Share properties window.

18. Repeat steps 13–16 for the remaining VSAN units.

Each VSAN with over 2TB of storage contains two partitions (drive letters).Note

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Software Installation

This section covers the installation of software from the DigitalSENTRY Server/VAU andDigitalSENTRY Client CDs.

DigitalSENTRY Server/VAU Software

The Server/VAU software is preinstalled on all servers and VAUs.Note

To install DigitalSENTRY Server/VAU software on a DS Enterprise SAVR, DS XPress, VAU, orDMS, complete the following steps:

1. Insert the DigitalSENTRY Server/VAU CD into the CD-ROM drive.

2. Run SETUP.EXE from the CD.

3. When you are asked whether the “dsserviceuser” account has been created, click Yes.

4. When you see the Welcome screen, click Next.

5. If you accept the user agreement, click Yes.

6. Select the type of component on which you are installing the software and click Next:

• DMS: installs the server, MSDE, and VSAN components

• Extended Local Storage (VSAN): installs the VSAN component

• SAVR or DS XPress: installs the server, VideoServer, MSDE, and VSAN compo-nents

• VAU: installs the VideoServer component

7. If you have changed the dsserviceuser password, enter and verify the password andclick OK to begin the file installation.

8. If you have a license for IP cameras, click Yes and enter the license key generated for thecomponent’s product ID. Otherwise, click No.

(continued)

42

It is recommended that you do not run the DigitalSENTRY client software as aregular monitoring utility on a VAU, server, or combination component. Youshould reserve a dedicated client computer for this purpose.


It is recommended that you do not activate any system lock or screensaverfeatures on a DigitalSENTRY client computer. These features can interfere withcertain DigitalSENTRY processes.


9. If you selected the VAU or VSAN (Extended Local Storage) installation, you are asked toenter the name or IP address of the server that the VAU or VSAN is connected to.

10. When you are asked to restart the computer, click Finish to do so.

DigitalSENTRY Client/Admin Software

To install the DigitalSENTRY client software, insert the CD and follow the onscreen instructions.During the procedure, you are asked to choose from the following installations:

• DigitalSENTRY Admin Program. The DSAdmin software allows you to configure the DSsystem.

• DigitalSENTRY Client Program. The client software allows you to monitor live video andsearch for recorded video.

You can select either option, or you can select both for a simultaneous installation.

Procedural Instructions

Various DS components may require specific administrative and maintenance procedures to beperformed separate from the initial installation procedure. These procedures are outlined in thefollowing pages, separated into four categories as shown in the Table of Contents.

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Changing a Computer Name in Windows XP

1. Right-click My Computer and select Properties.

2. Select the Network Identification Tab.

3. Click the Properties button.

4. Enter the new name, click OK, and click OK again.

5. Restart the computer when prompted.

44

Changing an IP Address in Windows XP

1. Right-click My Network Places and select Properties.


3. Highlight Internet Protocol (TCP/IP) and click the Properties button.

4. Select Use the Following IP Address.

5. Enter the IP address and subnet mask.

6. If necessary, enter the default gateway and preferred DNS server for your network.

7. Click OK; click OK again.

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Changing Passwords in Windows XP

Passwords you should change on your DS system include the DSServiceUser password and theAdministrator password. To change a password, complete the following steps:

1. From the Start menu, open Settings and Control Panel.


3. Open Computer Management.

4. Select Local Users and Groups from the directory tree.

5. Select Users from the directory tree.

6. Right-click the account whose password you want to change and select Set Password.

7. Enter the new password, confirm it, and click OK.

If you change the DSServiceUser password, you must also change the passwordfor the services that use this account:

1. In Administrative Tools, open Services.

2. Right-click on DigitalSENTRY Storage Service and select Properties.

3. Select the Log On tab.

4. Enter the new DSServiceUser password, confirm it, and click OK.

5. You must change the DSServiceUser password for all DigitalSENTRY–related services:

• DigitalSENTRY Storage Service• DigitalSENTRY VideoServer Service• DigitalSENTRY Watch Service• DigitalSENTRY VSAN Watch Service• MSSQLSERVER• SQLSERVERAGENT

A given system might not have all of the listed services installed.

The default Windows password for default users on all components is “dsserviceuser.”It is recommended that you change the password, but it is not required.Note

46

Changing a Service’s Startup Mode



3. Open Services.

4. Double-click the service whose startup mode you want to change.

5. Choose the Startup Type from the drop-down list. The following options are available:

• Automatic—the service starts automatically when the computer is started.• Manual—you must start the service manually.• Disabled—the service cannot be started.

6. Click OK.

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Starting and Stopping Services



3. Open Services.

4. Right-click the service whose startup mode you want to change.

5. Choose Start or Stop from the pop-up menu.

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Changing the Time Zone in Windows XP


2. Open Date/Time.

3. Select the Time Zone tab.

4. Select the correct time zone from the drop-down list.

5. If the time zone observes Daylight Saving Time, select Automatically Adjust Clock forDaylight Saving Changes. If you do not select this for a time zone that observes DaylightSaving Time, you must adjust the clock manually on the appropriate dates.

6. If necessary, set the correct time on the Time tab.

7. When finished, click OK.

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Configuring and Testing ODBC Connectivity

1. Log on to Windows using the “dsserviceuser” account.

2. From the Start menu, select Settings and Control Panel.


4. Open Data Sources (ODBC).

5. Select the System DNS tab.

6. Click the Configure button.

7. Enter or verify the name of the database you want to connect to (DigitalSentry), itsdescription, and its host server’s name. Click Next.

8. Choose Windows NT authentication. Click Next.

9. Verify that DigitalSentry is the default database and click Next.

10. Click Finish.

11. Click Test Data Source. The following message appears if ODBC is configured correctly:

TESTS COMPLETED SUCCESSFULLY!

12. Click OK (not Cancel) to close the windows.

If the test fails, try the following:

• Check that the local computer can communicate with the server. Use the instructions inthe “Testing a Network Connection” procedure to do this.

• Check that the database has been properly installed on the server.

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System and Display Requirements for Client Computer

System Requirements for a DigitalSENTRY Client Computer

Rules for Caching on DigitalSENTRY Client ComputersA DigitalSENTRY client computer uses 2GB of available space on the system disk, or 70 percent ofthe available space if less than 2GB. Users can change the cache size in the client computer’sRegistry using the following path:

• HKEY_LOCAL_MACHINE• SOFTWARE

• Integral Technologies, Inc.• DigitalSENTRY

• DSCacheMB

Users can increase the DSCacheMB parameter to conserve bandwidth or decrease the parameterto conserve limited disk space. A file equal to the size of the cache is created in the Temp direc-tory.

Minimum Recommended

Memory 512MB 1GB

Processor Pentium 4 3.0 GHz Pentium 4 3.6 GHz

Graphics card DirectX 9–supported, 128MB DirectX 9–supported, 256MB

Operating system Windows XP Pro Windows XP Pro

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Renaming DS Components

DS components that communicate over a network connection must be able to recognize eachother by computer name. Thus, if you rename a component, you must also redirect other compo-nents to recognize the new name. The following sections detail everything you must do when yourename certain components of a DS system.

Renaming a DS Server

1. On the server, right-click My Computer and select Properties. Select the NetworkIdentification tab and click Properties. Enter the new computer name and click OK, andOK again in the System Properties window. Click Yes to restart the computer.

2. After restart, the server detects the name change and the DigitalSENTRY ComputernameVerification window appears. You are given the option to Reboot Now or Reboot Later.You must restart the computer before the server will function with the new name.

3. On a DS Enterprise system only: If your server and VAUs are separate components, youmust configure the VAUs to recognize the new server name. To do this on each VAU,open Services on the Desktop. Stop the DigitalSENTRY WatchDog Service and then theVideo Server Service, in that order, by right-clicking and selecting Stop. Then openControl Panel from Start, Settings, and open Data Sources (ODBC) from AdministrativeTools. Select the System DSN tab, select DigitalSENTRY, and click Configure. Then enterthe new server name in the Which SQL Server Do You Want To Connect To? field. Totest the configuration, click Next three times and then click Finish. Then click Test DataSource and verify that the test completes successfully. If so, click OK three times toactivate the reconfiguration. Then restart the two services you stopped in Services byright-clicking and selecting Start. Repeat this step on all VAUs connected to the renamedserver.

On a DS NVR system, you must also configure TimeServ to point to the renamed server.See step 5 of the “Configuring the TimeServ Service” procedure for more information.

4. On each client computer configured to connect to the renamed server, open the DSAdminapplication. Expand the directory tree and select the server (which is still listed under itsoriginal name). Enter the new System Name and Network Name. Right-click the server inthe directory tree and select Refresh. You must do this on all client computers configuredto connect to the server.

(continued)

52

Renaming a VAU

1. On the VAU, right-click My Computer and select Properties. Select the Network Identifi-cation tab and click Properties. Enter the new computer name and click OK. Click OKagain in the System Properties window. DO NOT RESTART THE VAU.

2. When asked to restart the computer, click No. Instead, select Shut Down from the Startmenu and then select Shut Down from the drop-down list. Click OK.

3. On any DigitalSENTRY client computer that is configured to modify the server that theVAU is connected to, open the DSAdmin application. Expand the directory tree andselect the renamed VAU (which is still listed under its original name). On the VAU Infotab, enter the new VAU Computer Name. Then right-click the server in the directory treeand select Refresh. Expand the tree again to verify that the VAU name was changedproperly.

4. Start the VAU.

Renaming a VSAN or VSAN Server

1. On the VSAN Server, right-click My Computer and select Properties. Select the NetworkIdentification tab and click Properties. Enter the new computer name and click OK. ClickOK again in the System Properties window. When asked to restart the computer, clickYes.

2. While the VSAN Server is restarting: On any DigitalSENTRY client computer that isconfigured to modify the server that the VSAN’s VAUs are connected to, open theDSAdmin application. Expand the directory tree and select a VAU. On the StorageLocations tab, click Edit UNC Path for Storage Location. Modify the path to include thechanged VSAN or VSAN Server name. Do this once for each share on the VSAN unit,regardless of how many VAUs are configured to copy to each share. Select another VAU,if necessary, to repeat the procedure for other shares on the renamed VSAN or VSANServer whose paths have not yet been changed.

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Reconfiguring DSAdmin After an IP Address Change

If you change the IP address of a VAU or server/VAU combo, you must also change the IPaddress that the server is configured to connect to. To do this, complete the following steps:

1. Run DSAdmin from Start, Programs, Integral. A message may appear stating that thecomputer cannot be found. Click OK.

2. Expand the directory tree until you see the system name (this will be the original name ofthe computer).

3. Click the system name and enter the new computer name and IP address on the right side(use 127.0.0.1 as the IP address if the computer will not run on a network).

4. Select Auto Connect and click Save, and then right-click on the system name and chooseRefresh.

5. After the system refreshes, expand its directory until you see the VAUs directory.

6. Select the VAU (on a server/VAU combo, this will be the original name of the computer).

7. Enter the new VAU name and IP address on the right side.

54

Changing the SA Password

The default password for the SA account, which is used to access SQL Server, is “dsserviceuser.”For security reasons, some networks prohibit the use of default passwords. If you need to changethe password for this account, complete the following steps (you must be logged on to Windowsas an administrator):

1. Copy SAPASS.CMD and CHANGESA.SQL from the UTIL directory of the Server/VAUCD to the C:\DIGITALSENTRY directory on the server.

2. Open CHANGESA.SQL using Notepad. Find the following line:

sp_password NULL, ‘password’,’sa’

where password is the current password for the SA account.

3. Change the password as desired. Save and close the file (make sure the file name doesnot change).

4. From the Start menu, select Programs, Accessories, and Command Prompt.

5. In Command Prompt, type the following (press Enter at the end of each line):

cd digitalsentrysapass

A Notepad message appears when the procedure is complete.

6. Close Command Prompt and the Notepad file.

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Configuring and Verifying Network Storage

A DS system can archive to any disk drive–based storage location that can be accessed using aUniversal Naming Convention (UNC) name. Integral Technologies recommends using storagesolutions that are based on a Microsoft OS such as Windows Server 2003 or Windows XPerunning NTFS.

The VideoServer and Storage services on the system must be run with accounts that have fullrights (read/write/delete) on the remote disk drives. In addition, Microsoft’s MSSQL Server andSQL Server Agent service should use the same service account (or should have at least the sameaccess rights) as the VideoServer and Storage services. This is the standard shipping configura-tion for a DS system.

The Storage Service manages disk space on the remote drives, deleting old files so that there isalways room to store new video clips, for example. Because the Storage Service manages thisspace and guarantees that there is space available at all times, no applications other thanDigitalSENTRY can use the drives that are mapped using the UNC names. The system is designedso that multiple UNC paths can be used for storage. When all devices assigned for storage arefull, the oldest data is deleted, making room for current storage requests.

There also must be enough network bandwidth available to move video data from the VAUs to thestorage location. A standard VAU has 230GB of disk space for use as a local cache. A video file iscreated for each video input device every fifteen minutes during scheduled recording time (unlessno trigger occurs during motion or alarm recording). After a fifteen-minute period the file is closedand put in a queue for copying to the remote disk. The required steady-state bandwidth can becalculated as follows for a 64-camera system recording 3.75 images per second with 15% activityand 8,000-byte images:

64 cameras × 3.75 images/camera × .15 (percent of time activity or motion occurs) × 8,000bytes/image × 8 bits/byte = 2.3 Mbit

In this case 2.3Mbit of bandwidth is required for storage. Additional bandwidth is needed to viewlive video and play recorded video.

A DS system can use RAID 0, 1, 10, or 5, in addition to independent JBOD drives for remotestorage. The type of RAID used can significantly impact bandwidth; it is important to choose aRAID configuration that supports the required bandwidth. By default, current shipping versionsof DS systems favor JBOD drives in terms of balancing performance with drive-failure errordetection. However, if a RAID drive array is used, DigitalSENTRY can be reconfigured using adatabase setting to improve RAID performance at the cost of some loss of drive-failure errordetection.

56

To configure network storage, complete the following steps:

1. Configure the remote storage system so that the DSServiceUser account on the DSsystem has access rights to read, write, and delete files on the remote system’s drives.

2. On the remote storage system, share all drives that will be used to store DigitalSENTRYvideo files.

3. Log into the DS system as “dsserviceuser.” The default password is “dsserviceuser”.

4. Change the password for the DSServiceUser account on the DS system to match thepassword for the DSServiceUser account on the remote storage device. The passwordmust also be changed for the following services in Control Panel that run with theDSServiceUser account: DS WatchDog, DS Storage, DS VideoServer, MSSQLServer, andSQLServerAgent.

5. On the DS system, map one of the drives on the storage location using the UNC name“\\ComputerName\storagelocation”. Verify that files can be moved to and deleted fromthis location.

6. Run the DSAdmin application and select the Storage Locations tab on the VAU level ofthe directory tree. The Storage Locations table contains local disk entries. Add entries foreach shared drive on the remote computer by selecting Add Storage Location andentering the full UNC path name for the storage location. Enter 1000 for the MinFreeMB.

7. After all storage locations are entered, select Activate Storage Location for each one.Select Copy to Network Storage Locations.

8. For proper detection of independent drives, disabling write through is required toproperly detect system drive failures. However, for RAID drives write through must beenabled to achieve proper network copy performance. If the storage device is in a RAIDconfiguration, a Configuration Parameter may have to be changed to enable writethrough. The configuration parameter is VideoServer/CopyTheFile; changing this valueto 0 disables write through and increases the copy speed.

9. Start the DigitalSENTRY services (DS VideoServer, DS WatchDog and DS Storage). Filesare then created in the Video directory on a local drive and copied to the remote locationat the end of each 15-minute period (:00, :15, :30, and :45 after the hour).

10. Verify that files are copied to the remote storage device every 15 minutes.

The Video directory should never have more than two times the number of video input devices onthe VAU or SAVR box. If it does, this means that it is unable to copy the data fast enough to theremote storage unit or that the remote storage unit is not accessible.

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Connecting a Serial Input Device to a DS System

Before you configure a serial input device connected to a DS system, completethe following steps:

1. Determine baud rate, parity, stop bits, and size of serial string for your alarm system.

2. Determine the text string that you want to trigger recording. The following are exampletext strings that you might want to use:

10:23:15 DOOR140 FORCED <cr><lf>10:23:20 READER141 VALID ACCESS <cr><lf>10:24:40 DOOR140 RESTORED <cr><lf>

Carriage return “<cr>” and line feed “<lf>” are the characters that DigitalSENTRYrecognizes as end-of-line characters.

To configure serial inputs on a VAU, complete the following steps:

1. Open DSAdmin from Start, Programs, First Line.

2. Click on the VAU in the DSAdmin directory tree and select the Serial Inputs tab.

3. To activate a com port, highlight it and click Add. Then highlight it in the assigned portslist and enter serial input information on the following five tabs:

• General. This tab requires the following information:

• Maximum Line Size—the maximum size of a string coming from the alarm panel.A string longer than this many characters usually indicates an error.

• End of Line Characters—a character, such as a carriage return, that indicates aline is complete.

• Description—a description of the com port.

• Active—activates the com port.

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• Port Settings. Enter the alarm panel’s settings here, including the com port it isconnected to, its baud rate, parity, and stop bits.

• Reset Text. Enter all text string segments that the alarm panel sends to indicate thatan alarm is reset. The instance of one of these segments in a string is recognized asan alarm reset. After you enter each segment, click Add.

• Required Text. Enter text string segments that must be present to causeDigitalSENTRY to recognize an alarm. If the panel sends multiple similar strings forthe same alarm, only the string with one of these segments is recognized. After youenter the text, click Add.

• Alarm Text. Enter all text string segments that the alarm panel sends to indicate thatan alarm is occurring. The instance of one of these segments in a string is recog-nized as an alarm. These segments are used to trigger recording in certain zones thatyou will configure. After you enter the text, click Add.

To determine which cameras should begin recording when certain text strings aresent through specific com ports, complete the following steps:

1. Use DSAdmin to create a Zone using instructions found in the DigitalSENTRY UserManual. This zone should include all cameras that should begin recording when the textstrings are received by DigitalSENTRY.

2. Select the zone in the directory tree and select the Serial Input tab.

3. Select a com port, enter text that the alarm panel will send during a particular alarm, andclick Add. Whenever the alarm panel sends this text through the designated com port,the zone’s cameras begin recording.

To test the serial device configuration, complete the following steps:

1. In DSAdmin, expand the directory tree to Configuration Parameters.

2. Highlight the Services/SerialLog parameter. This parameter creates a log file of data readon the com ports. Enter a value of 1 to create a log in ASCII characters or a value of 2 tocreate a log in hexadecimal format.

3. Send the text strings configured for the com ports.

4. Check the log file (in C:\Digitalsentry\logfiles) to verify that the information sent throughthe com port was received by the DS system.

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FlashGuard and the WatchDog Service

The DigitalSENTRY WatchDog Service is a Windows service that monitors various aspects of theDS system and performs some action when there is a potential need for human intervention.

When certain events occur, the WatchDog Service communicates with FlashGuard, a cardletinstalled in all DS servers and VAUs. FlashGuard responds to events in one or both of thefollowing ways:

• Triggers an alarm. The WatchDog Service triggers FlashGuard’s relay output when theevent occurs (the circuit is open when the output is triggered). If an alarm is connectedto the output, the alarm panel operator is notified of the event and must determinewhether it requires human intervention. To determine the nature of an event, the operatormust run the DigitalSENTRY client application and view the pop-up message box.

When the relay output is triggered, the client message queue must be cleared to reset theoutput and alarm. If other steps are required to resolve the situation that triggered therelay output, clearing the message queue should be the final step.

• Restarts the component. If a DS component locks up for a specified amount of time, or ifa vital service isn’t running, the WatchDog Service causes FlashGuard to restart thecomponent. If the services are not reactivated by the first restart, FlashGuard restarts thecomponent again, up to five times total. After the fifth attempt, an error message appearsin the DigitalSENTRY client.

The following events cause one or both of the described actions:

Event Triggerrelay output

Restartcomponent

A watched service is not started orcannot be started while the WatchDogService is running

YES YES

A service on the component is the sourceof a Critical Message currently listed inthe message queue

YES NO

Any event entered inDSWatchEventEditor* YES NO

*See the "DSWatchEventEditor" procedure for details.

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FlashGuardTest

FlashGuardTest is used to test the restart and relay output capabilities of FlashGuard on COM5 ofthe DS component. FlashGuardTest can be run by selecting Programs, First Line, andFlashGuardTest from the Start menu. The following tests are available:

• Relay output. Click Open to trigger the relay output and test the connected alarm. ClickClose to deactivate the alarm.

• Restart. Enter a timeout (in seconds). When you click Arm, an internal timer countsdown the time entered. To reset the timer but keep it armed, click Restart Countdown. Todeactivate the timer, click Disarm. If the timer expires, the DS component is restarted.

Relay Output Characteristics

Following are the operating characteristics of the relay output:

Parameter ValueResistance (closed) <1 ΩResistance (open) >1 MΩSwitching power 10 VA max.Switching current 0.5 A DC max.

The DigitalSENTRY WatchDog Service must be running for FlashGuard to trigger itsrelay output or restart a component.Note

If a DS component’s services must be stopped for any reason, always stop theWatchDog Service before stopping any other service. Similarly, when you start acomponent’s services, always start the WatchDog Service first.

Note

In most cases, FlashGuardTest indicates a COM port that is one digit lower than theactual COM port number used with PTZ cameras. For example, if FlashGuardTestdisplays 5 as the COM port, use COM6 as the PTZ port. The only exception occurs ifFlashGuardTest displays 2 as the COM port; in this case, use COM2 as the PTZ port.

Note

Triggering a restart using FlashGuard may cause a configured RAID hard drive arrayto rebuild, which can temporarily slow down the video capture rate. A RAID rebuildcan occur regardless of whether the restart is triggered intentionally usingFlashGuardTest or automatically in the event of an error.

Note

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DSWatchEventEditor

The DigitalSENTRY WatchDog Service is a Windows service that monitors various aspects of theDS system and performs some action (such as logging an error and opening a FlashGuard relay)when there is a potential need for human intervention. One thing that DigitalSENTRY WatchDogService monitors is a set of Windows Event Logs. DSWatchEventEditor is an application used tospecify which Event Logs are monitored and to select specific events to watch for in those logs.

The DSWatchEventEditor application contains two lists: the Computer Name/Event Log listincludes all event logs to monitor on specific computers, and the Source/Event ID list includes allspecific events to monitor from specific sources. Each list contains pairs of corresponding entries.

To create the lists, complete the following steps:

1. Enter the Computer Name of the computer containing the event log to monitor. To selectthe local system, you can omit the Computer Name.

2. Enter the Event Log to monitor (usually “System” or “Application”).

3. To add the value pair to the list, click Add. To remove a value pair from the list, select thepair and click Remove.

4. Repeat until all Computer Name/Event Log pairs are specified.

5. Enter the Source of an event to monitor, as listed in the Event Log.

6. Enter the Event ID of the event to monitor, as listed in the Event Log.

7. To add a new value pair to the list, enter the values and click Add. To remove a value pairfrom the list, select the existing values and click Remove.

8. Repeat until all Source/Event ID pairs are specified.

9. When finished, click Update and exit the program. To cancel changes, click Cancel to exitthe program.

If one of the Event Logs in the Computer Name/Event Log list logs an event with a source and IDthat matches a pair in the Source/Event ID list, DigitalSENTRY WatchDog Service logs the eventon the DS server and opens a FlashGuard relay.

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RAID IP AddressesThis section of DSWatchEventEditor allows you to enter the IP addresses of VSAN storage unitsthat you want to monitor. Type in the IP address of a VSAN and click Add. Repeat for each VSANunit. When finished, click Update and exit the program.

When you upgrade DigitalSENTRY server software, all monitored events listed inDSWatchEventEditor are lost. It is recommended that you maintain a hard copy of thelist of monitored events in case you need to re-enter events after an upgrade.

Note

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Isolating Storage Units on a Private Network

In some cases it may be desirable to isolate components of a DS system on a private network. TheServer and VAUs must be accessible to client machines and cannot be isolated. However, storagecomponents such as VSAN Servers and VSAN units can exist on a private network. Isolatedcomponents must be assigned private unique IP addresses for the subnet.

To isolate the storage units, complete the following steps on each unit:

1. On the Desktop, right-click My Network Places and select Properties.


3. Select Internet Protocol (TCP/IP) and click Properties.

4. Enter the following information:

IP address: 192.168.x.x (where “x” is any value from 0 to 255)Subnet mask: 255.255.0.0

Leave the Default Gateway and DNS information blank.

5. Click OK.

To isolate storage units, you must also configure the other DS components to communicate withthem on the private network. To do this, complete the following steps on the Server and VAUs:

1. On the Desktop, right-click My Network Places and select Properties.


3. Select Internet Protocol (TCP/IP) and click Properties. The primary network IP addressappears on the General tab in the Internet Protocol (TCP/IP) Properties window; you donot need to change this.

4. To configure the private network, click Advanced.

5. On the IP Settings tab, click Add under IP Addresses.

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6. Enter the following information to create a unique private IP address for this component:

IP address: 192.168.x.x (where “x” is any value from 0 to 255)Subnet mask: 255.255.0.0

7. In Windows Explorer, open c:\winnt\system32\drivers\etc\hosts using Notepad. Add theprivate IP addresses and computer names of the storage units, as determined in theprevious procedure. Then save and close the file.

Now the Server and VAUs can communicate with both the storage units on the private networkand client computers on the primary network.

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Configuring the VSANWatchService

VSANWatchService runs on a VSAN Server to monitor the operation of a VSAN storage unit. If adrive fails in an VSAN unit’s array, VSANWatchService sends an error message to the DS server.This error message is then displayed when you run the DigitalSENTRY client application. Adegraded array also triggers the FlashGuard relay output (see “FlashGuard and the WatchdogService” in this manual for more information).

When you install the VSAN Server software from the Server/VAU CD, VSANWatchService isautomatically installed and configured. After installation, you must also configure the DS server torecognize errors received from the VSAN Server. To do this, complete the following steps on theDS server:

1. Run DSWatchEventEditor from the Start menu.

2. Enter the IP address of the VSAN unit under RAID IP Address and click Add. Repeat foreach VSAN unit.

3. Click Update and then exit DSWatchEventEditor.

4. Start or restart the DigitalSENTRY WatchDog and DSVSANWatch services.

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Using the Time Sync Utility

Time Sync allows you to synchronize the Windows clock on your DS components. You can runTime Sync on DS Enterprise VAUs to synchronize them to the DMS, or you can run it on a DSserver to synchronize it with a computer running Windows NT/XP/2000/2003. To synchronize acomputer, complete the following steps:

1. Run Time Sync from the Start menu.

2. Enter the IP address of the DMS or other computer that you are synchronizing with.

3. Adjust the slider bar to determine how often the component will synchronize with thetarget computer.

4. Click Save.

5. Click View Scheduled Tasks to verify that the synchronization is properly scheduled.

You can force a synchronization at any time by clicking Force Time Sync. You can also delete atime sync schedule by clicking Delete Time Sync Task.

The Last Time Sync field displays the results of the most recent time synchronization, and thebottom field displays a log file containing additional information about the most recent synchroni-zation. To ensure that you are viewing the most recent information, use the Click to Reload button.

The bottom of the Time Sync window shows the current time of the component in both 24-hourand 12-hour format.

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Using the VAU TimeSync Utility

VAU TimeSync allows you to change the frequency at which the clock on a VAU is synchronizedwith the clock on the server it is connected to.

You can run VAU TimeSync on a VAU from the Start menu under Programs/Integral. The VAUTimeSync window displays the IP address of the server. Adjust the slider bar to determine howoften the component will synchronize with the target computer (the default is every 15 minutes).

The status window displays the results of the most recent time synchronization. To ensure thatyou are viewing the most recent information, use the Click to Reload button.

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Using XPress WinView

XPress WinView application is a Windows application capable of displaying video from thecamera inputs of up to four XPress video capture cards in a single DS component. WinView canalso display video from up to 32 cameras connected to XMUX2 units.

The DigitalSENTRY VideoServer Service must be stopped before you run XPressWinView.Note

Running WinViewWhen you open WinView, the application automatically detects all the XPress boards (up to 4) inthe computer. Data and video from the first detected board is then displayed in the main WinViewwindow. You can switch among the XPress boards using buttons 1 through 4 at the top of themain window.

Status BarThe status bar at the bottom of the main window contains the following information for thecurrently selected XPress board:

• Board number (1–4)• Board type (XPress Lite, XPress Plus, or XPress Pro)• XMUX2 type (16 or 32 inputs), if connected to the XPress board• Number of camera inputs (4, 8, 16, or 32)

Video OptionsThe toolbar at the top of the window allows you to do the following:

• select different XPress boards to view video from• choose the video standard (NTSC or PAL)• select the type of frames you want to see: either Normal (color) or B/W (black and white)

or Force (all frames regardless of color or quality; this can be used with cameras that donot conform to composite video standards)

Switched OutputsWinView allows you to control two of the switched outputs (Aux1 and Aux2) on connectedXMUX2 units. The buttons on the right side of the screen allow you to select a camera input fordisplay on external monitors connected to the two switched outputs. You can also click Tour tocycle through all available inputs. The tour continues for the selected XMUX2 unit even if adifferent board is selected on the main window. Click Tour again at any time to end the tour.

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Using Integral License Key Utility

Integral License Key Utility allows you to enter a license key to enable various features in theDigitalSENTRY software. You can run the utility from the Start menu under Programs and Integral.

The utility lists the product type and Product ID (for most systems, the Product ID is alreadyentered). In the License box, type a valid license key created for the Product ID. To create a triallicense or to view the features enabled by an entered license key, click the plus sign next to theproduct type. This also allows you to create a trial (temporary) license.

After you have entered a valid license key, stop and restart the DigitalSENTRY VideoServerservice.

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Using RealVue Diagnostic Tool

RealVue Diagnostic Tool allows you to test the video inputs and triggers on a DS RealVue system.You can run the utility from the Start menu under Programs and Integral.

The RealVue Diagnostic window displays the inputs from up to four video capture boards. Eachof the eight inputs on each board displays video if a camera is properly connected to the input.You can click an input’s small video window to view its video in the larger window.

To change the video standard, click NTSC or PAL. Alternatively, you can right-click anywhere inthe RealVue Diagnostic window, select Video Standard from the pop-up menu, and then select thestandard.

To view a camera in black and white, right-click anywhere in the RealVue Diagnostic window,select Display Options from the pop-up menu, and then select Black and White.

To view the status of the trigger inputs and outputs, right-click anywhere in the RealVue Diagnos-tic window, select Display Options from the pop-up menu, and then select Show Triggers. Thisdisplays a number for each of the inputs and outputs. For inputs, 0 indicates that the trigger isclosed (connected to ground), and 1 indicates that the trigger is open (pulled or floating to highvoltage). For outputs, 0 indicates that the relay is open and 1 indicates that the relay is closed(only output 1 is currently available on DS RealVue systems).

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Network Health Monitoring

DigitalSENTRY allows you to automatically monitor certain system parameters over a networkconnection using third-party monitoring software. To monitor a DigitalSENTRY system, use thethird-party software to load the MIB files from the following location on the DigitalSENTRYserver:

C:\Program Files\Integral\Health Monitor\MIB

Following is a partial list of system parameters that can be monitored:

Computer• Host name• IP Address• Serial number*• Trap destinations

Motherboard & CPU temperature*

DigitalSENTRY Software• Product version• Product ID• Product key• Status of services• Days of video on disk

Cameras• Quantity• Type• Input Number• Names• Status (Recording/scene loss/signal loss)

Hard Drives*• Quantity• Serial number• Temperature• Diagnostics

*Support varies based on hardware platform

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(continued)

Using DigitalSENTRY Backup Manager

DigitalSENTRY (DS) Backup Manager is used to back up and restore databases and settings or toupgrade a DigitalSENTRY system..

Backing Up the DatabaseTo back up the DigitalSENTRY database, complete the following steps:

1. Using Windows Explorer, create a directory named “DS Backup” in one of the followinglocations

• If you want to save the video data, create this directory on the Data drive.

• If you want to reformat and reinstall all DigitalSENTRY software, create the directoryon a network drive or removable storage medium, or copy the files to a temporarylocation on the hard drive and burn the files to a disc.

2. Close the DigitalSENTRY client, DSAdmin, and all related applications.

3. Insert the DS Backup Manager CD into the CD-ROM drive. The program should runautomatically; if it does not, browse to the CD and run DSBackup.exe.

4. In the top portion of the DS Backup Manager window, browse to the DS Backup direc-tory that you created.

5. Click Archive Current Settings. If the selected directory is not empty, a warning messagewill appear. If the location was correctly selected, click Yes.

6. The current status of the backup procedure is displayed at the bottom of the window.Services are stopped and started during this process.

“Archive Complete” is displayed when the procedure is finished.

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Restoring Archived DataTo restore an archived DigitalSENTRY database, complete the following steps:

1. Close the DigitalSENTRY client, DSAdmin, and all related applications.

2. Insert the DS Backup Manager CD into the CD-ROM drive. The program should runautomatically; if it does not, browse to the CD and run DSBackup.exe.

3. In the top portion of the DS Backup Manager window, browse to the location where thebacked-up data is stored.

4. If you are upgrading from DigitalSENTRY version 2.x to version 3.x, select the Run SQLRefresh After Restore is Complete option and make sure the correct location is displayed(C:\Digitalsentry\ds20_refresh.sql).

5. Click Restore Archive Settings. If you are sure you want to overwrite all existing data,select Yes when the warning message appears.

6. The current status of the restore procedure is displayed at the bottom of the window.Services are stopped and started during this process. In an upgrade situation, thisprocedure can require several minutes. “Restore Complete” is displayed when theprocedure is finished.

7. Update the computer name and IP address as prompted.

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Repairing and Rebuilding a DigitalSENTRY Database

Repairing a Restored Database

If you want to maintain video that was recorded since the last backup, complete the followingsteps:

1. Stop all DigitalSENTRY services on the server, VAUs, and network storage devices.

2. If you have any video files saved on distributed VAUs (that is, if the files have not beencopied to the server yet), copy REBUILD.EXE from the UTIL directory to theC:\DIGITALSENTRY directory on each VAU.

3. From the DigitalSENTRY Server/VAU CD, copy REBUILD.EXE from the UTIL directory tothe C:\DIGITALSENTRY directory on the server.

4. On the server and each VAU, run Command Prompt from Start, Programs, Accessories.

5. Type the following in the Command Prompt window:

cd digitalsentry

6. Press Enter and then type the following:

rebuild -go

7. Press Enter to start the repair process. This process can be lengthy, especially if a largeamount of time has elapsed since the backup was created.

A log file named REBUILD.LOG is created in the C:\DIGITALSENTRY directory. Examine the logfile for information about the repair procedure.

You may now restart the DigitalSENTRY services and resume normal operation of the system.

Rebuilding Using -fixlocal

The -fixlocal command should be run only on the computer where the VideoServer service isinstalled. It queries the database for all local video file records and verifies that the files exist andare the same size. If a file is not found, the corresponding entry is removed from the database. Ifthe program cannot access the drive the video file record points to, the video file record isignored. If the video server is not configured to copy to a remote location, the -fixlocal commandcan be run while the VideoServer service is running.

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Testing a Network Connection

These steps allow you to test whether the network connection of computer you are using, or anyother computer on the network, is functional.

1. From the Start menu, open Programs, Accessories, and Command Prompt.

2. Type the following (substitute the example IP address with the IP address of the com-puter whose network connection you are checking) and press Enter:

ping 192.168.0.1

The following message appears:

Pinging 192.168.0.1 with 32 bytes of data:

You can also ping using a computer name. For example, to ping a digitalsentry server,you might type:

ping dsserver

3. If the network connection is functional, the following message appears:

Reply from 192.168.0.1Reply from 192.168.0.1Reply from 192.168.0.1Reply from 192.168.0.1

Even if you ping a computer name, the correct IP address appears if the ping is success-ful.

If the network connection fails, make sure that the computer you are using can accessother computers on the network by repeating these steps using an IP address that isknown to be functional. If this works, verify that the original computer whose connectionyou are testing is properly cabled and that a valid, unused IP address has been enteredcorrectly.

If pinging IP addresses works but pinging names doesn’t, consult your network adminis-trator concerning alternative network connection procedures.

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DigitalSENTRY Network Speed Simulation

This procedure provides the parameters for simulating DVR-to-client network connection speedsby changing configuration parameters within the DSAdmin utility. It is intended to be used fordemonstration purposes only and is not currently intended for use on functioning installedsystems. The result of this simulation is realized when the DVR has only one (1) connected clientrunning on a separate computer.

To simulate various network speeds, complete the following steps:

1. In DSAdmin, open Configuration Parameters and select PacketDelayMS. The defaultsetting is 0.

2. Select PacketSize. The default setting is 65000.

3. Change PacketDelayMS and PacketSize to the following settings:

Simulated Connection Speed PacketDelayMS Setting PacketSize Setting 56K (Modem) 400 32

128K (ISDN,DSL) 200 32 256K (DSL, Cable) 100 32 512K (DSL, Cable) 50 32 768K (DSL, Cable) 33 32

1.5M (T-1, DSL, Cable) 16 32 Default 0 65000

4. Restart DigitalSENTRY services for changes to take effect, and then reconnect using the

client computer.

5. You can view monitor network utilization in Windows Task Manager on the DVR or theclient computer.

6. Reset to the default settings and restart DigitalSENTRY services when you are finished.

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Checking for Video Files

The following instructions detail how to check that video is being recorded:

1. Open My Computer on the VAU.

2. Open the first available data drive (usually D).

3. Open the Video directory. If the Video directory doesn’t exist on a drive, video files arenot being saved to that drive. If so, check another data drive.

4. In the Video directory, select Details from the View menu.

5. Click the Modified column to sort the video files by the time and date they were cap-tured. To sort the most recent files to the top of the list, click the Modified column again.

6. Refresh (press F5) to see if the most recent files are being updated. The best way to dothis is to check the file size; if file sizes increase when you refresh, the video files arebeing updated.

7. If the files in the first drive are not being updated, repeat these steps on the other datadrives.

8. Close My Computer.

You must be sure to close My Computer (Windows Explorer) after you check forvideo files. Leaving My Computer running is a significant performance hin-drance, especially if the selected folder contains many files.


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Running a Recovery

It may be necessary as a troubleshooting procedure to run a recovery on a DS component. Therecovery CD allows you to reinstall the Windows XP operating system while maintaining videodata, or you can choose to delete all video data. After the recovery procedure, you must reinstallthe DigitalSENTRY software appropriate for the component and, in some cases, rebuild thedatabase.

To run a recovery on a DS component, insert the recovery CD and restart the component. The CDboots to the following menu:

1. Exit and Reboot2. Reinstall system drive (saves all video data)3. Reformat and Reinstall (all video data will be lost)

Select the option by typing the number. If you choose option #1, remove the CD to start Win-dows.

Option #2

If you chose option #2 from the recovery menu, select YES to proceed. A bar indicates theprogress of the recovery procedure. When finished, proceed to the “After Recovery” section.

Option #3

Complete the following steps if you chose option #3 from the recovery menu:

1. Select YES to proceed.

2. Determine whether drive 1 has both the system and data partitions and select YES or NOto begin the recovery.

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After Recovery

When the recovery is finished, complete the following steps:

1. Remove the recovery CD and restart the component.

2. Log in to Windows.

3. If prompted, install the applicable hardware drivers and restart the system if prompted:

• The 3ware 6000 series driver is located in C:\WINNT\system32\3ware\3ware-6.8.• For the 3ware 7000 series, accept the default driver found by the Hardware Wizard.• For the Maxtor driver, accept the default driver found by Hardware Wizard.• The IALMNT5.SYS file is located in c:\WINNT\system32\drivers.• The IALMRNT5.DLL file is located in c:\WINNT\system32.

Depending on your hardware configuration, the computer might automatically rebootafter this process is complete.

4. If prompted, follow the onscreen instructions for upgrading the 3ware firmware.

5. If prompted, follow the onscreen instructions for installing 3ware 3DM. When finished,verify that the drive status is correct and close the window.

6. Change the computer name, workgroup, and IP address as described in the “SystemAdministration Procedures” section of this manual.

7. Install the software for the specific component as described in the “Software Installa-tion” section of this manual.

If the recovered component is a server, VAU, or SAVR, restore the database backup as describedin the procedure “Using DS Backup Manager.” If you have not created a backup, you can recoverthe video files as described in the procedure “Recovering Video Files Without a DatabaseBackup.”

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Recovering Video Files Without a Database Backup

If you need to recover video files but you did not back up your database, complete the followingsteps:

1. Stop all DigitalSENTRY services on the server, VAUs, and network storage devices.

2. On each recovered server/VAU/SAVR, install the appropriate software from the Server/VAU CD.

3. On any client computer, run DSAdmin and select the server you recovered. Add theVAUs and storage locations as described in the DigitalSENTRY User Manual. You mustuse the same VAU and storage location names that were configured before the recoveryprocedure occurred, and you must activate the same video input device numbers.

4. Copy the REBUILD.EXE file from the Util directory on the Server/VAU CD to thec:\DigitalSENTRY directory on each recovered server/VAU/SAVR.

5. On each recovered server/VAU/SAVR, run Command Prompt from Start, Programs,Accessories. Type the following and then press Enter:

cd digitalsentry

6. Type the following and then press Enter:

rebuild -go

A file named REBUILD.LOG is created in C:\DIGITALSENTRY. If a file’s record cannot be created,that information is included in REBUILD.LOG.

Do not run the rebuild command on more than one component at a time.Note

It is highly recommended that you perform a database backup after the initial configu-ration of your DS system and then on a regular basis afterward. Recovering videofiles without a database backup is a very lengthy procedure that is open to seriouserrors that could result in the loss of recorded video. See the “Backing Up andRestoring a DigitalSENTRY Database” instructions in the “System AdministrationProcedures” section of this manual for details.

Note

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Each DS server, VAU, and VSAN server contains a 3ware RAID 1 (mirror) array consisting of twoidentical system drives. VAUs also contain an additional RAID 10 (mirror/stripe) array consistingof four data drives. Occasionally a drive might fail, degrading the array that it is a part of. If thisoccurs, an error message appears in the 3DM Disk Management Utility and the drive’s red LEDglows solid.

If a drive fails, you can replace it while the system is still running (referred to as “hot swapping”).To do this, complete the following steps:

1. Open Internet Explorer. The 3ware 3DM browser utility is the default Home Page. If thisutility does not appear, enter the following Address:

http://localhost:1080/

On the utility’s front page, all arrays and drives in the computer are listed, along withtheir status. The status of all online drives is OK, whereas failed arrays are listed asDegraded and failed drives are listed as Not In Service.

2. Click Configure on the banner. This lists all RAID drives and their ports along with checkboxes.

3. Select the failed drive and click Remove Drive. The drive is then listed as Offline on theConfigure page.

4. Remove the failed drive from the computer using the drive keys. Insert in its place a drivethat is identical to all other drives in that array. If you remove a drive, the replacementdrive must match the other system drive in storage size and, preferably, manufacturer.

5. On the Configure page of the browser utility, select the port of the replaced drive (stilllisted as Offline), and then click Add Drive.

6. Select the ports of all drives in the degraded array and click Rebuild Unit.

The array is then listed as Not In Service: Unit Rebuilding. The rebuilding process may takeanywhere from several minutes to several hours, depending on the size of the drives and otherfactors.

Rebuilding a 3ware Array by “Hot Swapping” a Failed Drive

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Rebuilding a VSAN Unit by “Hot Swapping” a Failed Drive

Each VSAN storage unit contains a RAID array consisting of multiple data drives. Occasionally adrive might fail, degrading the array that it is a part of. If a drive fails, you can replace it while thesystem is still running (referred to as “hot swapping”). To do this, complete the following steps:

1. Unlock the faulty drive and slide it out of the rack-mount case.

2. Remove the screws that secure the drive in the tray. Then unplug the cables connectedto the drive.

3. Connect the cables to a new, identical drive and secure it in the tray with the screws.

4. Reinsert the drive in the empty slot in the rack-mount case.

The VSAN display panel or Raid Manager web interface shows the progress of the rebuildingprocedure.

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Removing References to Local Files on Failed Hard Drives

After the failure of a hard drive used to store local video files on a DS XPress, VAU, or DS Enter-prise SAVR unit, you must remove references to the video files from the database. To do this,complete the following steps on the component that contained the failed hard drive:

1. Run Command Prompt from Start, Programs, Accessories. Type the following and thenpress Enter:

cd digitalsentry

2. Type the following and then press Enter:

rebuild -fixlocal

A file named REBUILD.LOG is created in C:\DIGITALSENTRY. This file lists all video file referencesremoved from the database.

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Rebuilding a DS RAID Array by “Hot Swapping” a Failed DriveEach DS RAID system contains a RAID array. Occasionally a drive might fail, degrading the arraythat it is a part of. A rapid beeping noise indicates that the array contains a failed drive.

You can replace a drive it while the system is still running (referred to as “hot swapping”). To dothis, complete the following steps:

1. Remove the failed drive from the computer using the drive keys. Insert in its place a drivethat is identical to all other drives in that array. If you remove a drive, the replacementdrive must match the other system drive in storage size and manufacturer. After severalseconds, the beeping starts

2. Double-click the Archttppci shortcut on the Desktop. When the utility runs, it automati-cally minimizes to the Windows system tray. Double-click the icon in the system tray toopen the utility window.

3. Highlight the controller and click Start.

4. Enter the user name (the default is “admin”) and password (the default is “0000”).

5. Under System Controls, select View Event/Mute Beeper. The entry at the top of the listindicates that the rebuild process has started.

When the rebuild process is complete, the event list indicates the total elapsed time of the rebuildprocess. For additional information about the controller software, please refer to the controllermanufacturer’s documentation.

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