© 2017 TM Forum | 1

Digital Services for Smart Citizens

- a Platform Approach

Christian Maitre -

Andreas Polz - BearingPoint

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Smart cities : where are the challenges ?

2

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a big complex ecosystem

3

• huge data volumes

• owners ?

lots of IoT networks

lots of Apps & Solutions

lots of domains

and technologies

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a long list of enabling technologies ….

4

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Think Tank – Action Week Lisbon 2017

Cascais

Liverpool

Nice

Portugal

Porto

St Quentin

Tokyo

Utrecht

Zaragoza Desig

n

Th

inkin

g

Pa

rtic

ipa

tin

gC

itie

s

City Needs• Engage with and serve citizens

• Deliver a safe environment and vital services

• Optimize resources in a sustainable manner

City Focus AreaseCitizen

Environmental Management

Health Care & Social

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The Connected Citizen Story …

His needs:

• Improve daily multimodality commute to work

• Medical monitoring for his diabetes

• A health coaching program (food, physical activity...)

• Wants to contribute to the improvement of his community

• Parent care assistance (safety, home monitoring, shopping...).

The Connected Citizens Solution:

• eCitizen - Portal connecting citizens to city activities, services

information and environmental conditions

• Healthcare and Social - Provides home monitoring/automation,

security and health assistance

• Environment Management - Fosters community engagement

and volunteerism

Paul Legrand

Paul, and his family – wife (Sophie) and two children

Leo (15) and Emma(8) live in Saint-Paul-de-Vence,

a village near Nice, not far from his elderly parents.

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His story

Daily Commute

Paul uses multimode transportation to commute daily to his office in the

center of Nice where he has worked for 10 years as a construction

engineer.

To get to his workplace, he uses several means of transportation.

He uses his rechargeable, hybrid car to get to the train station.

He takes a train to Nice and then finishes his commute using a tram or

bike ride depending on the weather.

Paul’s multimode commute is complex and affected by traffic, public

transportation service disruptions and weather.

Understanding the impact of these variable is important for him so he can

plan his trip to arrive at work on time.

Workplace

Home

Rechargeable & hybrid car

to get to the train station

He takes the train

He finishes by bike or tram

He reserve a parking space

with an electric charging station

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His story

Family Health Concerns

Because he has diabetes Paul closely monitors his health which requires

frequent monitoring of his blood sugar level.

Paul’s father suffers from Mild Cognitive Impairment.

His father is relatively active, but Paul is concerned about his father

walking around the city and possibly getting lost due to his condition.

Paul Paul’s father

Diabetes monitoring Cognitive impairment

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His story

Educated Citizen

Paul recently subscribed to the Smart Life service offered by the city of

Nice to facilitate and simplify his daily life.

The Smart Life platform offers connected city services such as information

on traffic conditions, available parking locations, public transportation

delays and keeps him informed of service delays or safety issues.

Availability parking is monitored and sent to him, so he can reserve

spaces online. If his EV battery is too low to make it there he is

automatically rerouted to a closer space which is available and if accepted

reserved. Hence he has a normal EV parking but it can be changed

automatically if needed.

Traffic conditions

Available parking locations

Public transportation

delays & accident

Automatically

reroute

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His story

Improve the City

Paul and his family are very civic minded and want to support and improve

their city. Through the Smart Life platform Paul participates in the “Fix the

Town” program set up through the city.

As a volunteer in the program, Paul registered his confidential profile with

the city in advance so he can easily report problems and collect points from

the city for his contribution while creating a better environment.

He can report issues that need to be addressed such as: street potholes,

defective street lights, malfunctioning traffic signals, graffiti

(Vélo Bleu) bicycles that are broken and are not usable, leaking water

sprinklers in public areas, enable positive feedback back to the citys - Add

Positive points in the city – such as special places to go (beautiful gardens)

This localized information will enable the support agencies to schedule

prompt repairs ensuring a well functioning environment while reducing city

inspection and repair costs.

Paul is rewarded for his community activity and contributions through a

point system that tallies his score and ranks him compared to other

contributors. He can redeem his points when they reach a prescribed level

for benefits (free event tickets, free venue access, etc).

This system rewards citizens for their contribution and encourages

participation.

Graffiti

Defective

street lights

Street potholes

Bicycles

broken

& not usable

Water leak

Beautiful gardens

Reward

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His story

Health & Social 1/2

To help him maintain his specific diet, Smart Life offers a coaching

support program that offers menus and recommends food shopping lists

designed to control his blood sugar level. His Smart Life coaching

application, allowing him to stay in shape thanks to the suggestions of

physical activities like Vélo Bleu option (Nice’s bicycles) for travel in town.

At the end of the day when he travels from work back to his home he is

automatically rerouted to the store to buy groceries or to complete other

activities that are in his calendar, such as picking up the children from

sports. Upon arriving at home, the smart house recognizes him and

disarms the security alarm.

The Smart Life platform also helps Paul ensure the safety and health of

his family, especially with his elderly father. The platform allows Paul to

monitor his father’s activities and alerts Paul went his father strays outside

geographical areas of normal daily activity. During the work day Paul

receives a message that his father location is not matching to with his

father normal behavior patterns, he calls his father and verifies that

everything is OK. Com. toolsLocalization Monitoring

Dietetic Physical

activities

Coaching

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His story

Health & Social 2/2

Paul participates in a collection and delivery system to serve his parents

and other elderly neighbors. It pickup points as well as fruit and vegetable

baskets available through local farmers.

He is helped by the shared delivery system to manage the logistics.

This service tells him the orders to be recovered and the people to be

delivered according to different parameters such as the hours and

availability at various shops.

This collaborative deliveries platform connects isolated populations of the

regions and strengthens the social link. Pickup

point

Farm

basketLogistics

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Adoption and Acceptance

▪ Small percentage of “Digital Natives” ready to adopt

Smart devices

AI / Machine Learning

Ubiquitous sensor networks

▪ Progression through generations*

does not result in higher adoption rates automatically

As people age, they also change positions

Significant numbers of people change view in their mid-twenties* Studies found not conclusive

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Feedback from Social / Medical Care Sector

▪ Several feedback rounds conducted with

Cities

Local governments

Healthcare Institutions

Social Care Institutions

▪Monitoring through sensors, GPS:

Not widely accepted

Counterproductive when used in dementia circumstances

Not acceptable when applied in a clandestine way

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Conclusion

▪More Engagement, Incentives,

Promotion of Citizen Activities

Incentives for healthier lifestyle

Rewards for Citizen Activity

Supporting small scale communities

▪ Sensor Data:

Best through Open Data

Less on personal devices

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Realisation

▪ The Connected Citizens of the Future will be

Connected in real-world social networks

Physically active

Contributing to the community

Informed and safe

Inter-connected and operable

Cities need to• Reward the engaged

citizens• Support the needs of the

individual• Optimize resources in a

sustainable manner• Reuse investments

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Open standard and architecture for city platforms

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Connected Citizens Digital ecosystem platform

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Actualization Platform View

Business Capabilities View

Business Platform View

Technical Capabilities

Developer ToolsIdentity / Security / Encryption

Web & Mobile

API ServicesGeo + Analytic

ServicesIoT Services

Integration Services Messaging / Hubs

Media ServicesData

Services

PaaS Layer

IaaS Layer vCompute vStorage vNetworking

Physical Layer Metal as a Service Bare Metal

Business Capabilities

Designing

Marketing

Discovering / Offering

Registering

Contracting

Reporting

Fulfilling

CEM / Assuring

Charging / Policy

Composition

Sales

Service / Support

Pa

rtn

er

On

-Bo

ard

ing

& M

anag

em

ent

Trading

Governing / PolicyCuration

Catalog Of Offers

Catalog FulfillmentCEM Assurance Charging

Business Layer

Monitoring / Management

Ecosystem Capabilities

Marketplace / Broker

Orchestrate CurateMonetize

Manage

Guides Development

Co

nn

ecte

d C

itiz

en

s P

latf

orm

**based on TM

Forum Digital

Platform Reference

Architecture

Applications

Consumers

Producers

Curator

Business Support System

Orange Portal App&

NTT Flexible Entry App

Service / API Catalog Hub

Marketplace / Developer Portal App

Citizen Engagement

Connected Citizens App

Connected Citizens

Interactions

GUI’s

City

Symantec / AMDOCS

BearingPoint

Orange / NTT

BearingPoint

BearingPoint

All

All

All

Residents / Businesses

City / Businesses / Developers

Esri / AMDOCS

Connected Citizens Platform Architecture

Platform Capabilities • Partner onboarding &

management

• Real-time geolocation

services

• Analytical services

• Security / Data Privacy

• Data management (data hub)

• Marketplace / Developer

portal

City Focus Areas• eCitizen

• Environmental Management

• Health Care & Social

NTT(Service Provider)

Symantec(Security)

DesktopWeb Device

AMDOCS(Behavior

Analysis)

developer portal / marketplace

Crowdsourcing

storage

ingestion

Esri(Location

Services)analytics

BearingPoint(Ecosystem

Management)

Connected Citizens Platform

Orange(Service Provider)

Open APIs

SDKs

Enabling the Connected Citizen

Citizen Engagement

Connected Citizens App

Connected Citizens AppeCitizen

• Smart City Service Management

• Data Hub

• Velo Bleu Bikes

• Smart Parking

• City Events

• Added privacy assurance

Environmental Management

• Citizen Reporting (pot holes,

vandalism, trash, etc.)

• Reward Journey

Health Care & Social

• eHealth - Elderly tracking

• Social media integration

Service / API Catalog Hub

Marketplace / Developer Portal App

Marketplace / Developer

Portal App• Open APIs

• eCommerce

Business Support System

Orange Portal App,NTT Flexible Entry App,

City ViewService Provider & City

BSS Apps• Partner Onboarding

• Service Management

• Customer Management

Enabling the Connected Citizen

NTT(Service Provider)

Symantec(Security)

DesktopWeb Device

developer portal / marketplace

Crowdsourcing

storage

ingestion

analytics

Connected Citizens Platform

Orange(Service Provider)

Open APIs

SDKs

AMDOCS(Behavior

Analysis)

Esri(Location

Services)

BearingPoint(Ecosystem

Management)

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Deployment Layer

Multiple methods to connect the Connected Citizens Digital ecosystem platform

Flexible Entry

Deployment Layer

Service Provider

Operators（City staff)

Data

Cities

Services

Data

Service

Offer

Integration（Exsiting System)

Data Feed

Service

Offer

ecosystem view integration view

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the future : Connected Citizens lab

• our ambition :

• Connected Citizens Catalyst becomes an Operational Lab to

promote, to educate about TMF standards, about our software

environments and about Digital …

• Connected Citizens Lab will allow universities, startup, SMB

companies to play, experiment, learn, teach, improve their digital

awareness, explore tomorrow’s digital world.

• we are starting discussions for a partnership with Nice, Graz, … for

implementations in a network of labs …

TM Forum Live! Nice

2016

Action Week Vancouver

2016

Action Week Lisbon 2017

TM Forum Live! Nice

2017

2017 +

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Merci

Visit us at Internet of Everything, 2nd floor, stand 26