Digital Catalyst for New AgeCustomer Engagement

Focus on your product and widening your horizonsthrough innovation and new opportunities, while wetake care of your customer support.

Why Partner withValue Point?

Transform CustomerEngagementShift from the existing reactive model of tech support towards a proactive model which enables you to amplify customer experience. The power of automation, particularly of redundant tasks leads to significant cost savings. Predictive abilities deflect issues in a pre-emptive fashion, and leveraging the use of a knowledge base and analytics, leads to faster resolution times and greater customer success.

Enha

nce

Deflect

Automate

Amplify

Move from mere Customer Satisfaction toCustomer Success

Transform Tech Support intoa Profit Center

Flexible Engagement Models

Reduce Customer Support Costs

Increase CSAT and NPS scoresby 50%

Win over customers with Human-Centricsupport with personalization based on Analytics

Localization – Delight customerswith multi-lingual support

Anytime, anywhere customer support forconsistent customer delight

Award Winning World-ClassCustomer Support

Disruptive technologiesincluding AI chatbots using NLP

Consultation partners who set upyour entire customer support ecosystem

Omni-channel support

of people who feel satisfied with howtechnical support resolved their problemsfeel this way because they feel trusted andvalued.

93%

Valuepointsystems.com | Since 1991

For Independent Software Vendors

Proven ValueProven Value

Our Strengths

We understand what it takes to move from customer satisfaction to customer success. With that knowledge we can revamp your infrastructure and set you up to win over your customers. Achieve a CSAT score of over 70% with higher rate of first call resolutions. Don't just stop with delighting your customers. With us on your side, achieve a positive NPS score and turn your customers into active promoters.

4Countries

29Locations

2650+Associates

$100Million Company

When a customer is in crisis, we go beyond ourrulebook policy to provide support. A truepartner in every sense, we are always flexibleand scalable, aligning to customer priorities.

For High-Tech Companies

We can help you achieve industry-leading CSATscores with continuous improvements everyquarter. We can improve your average resolutiontime significantly within a period of 3 quarters. Our services can help you reach record-breaking NPS scores of 72-77

2000+SME

500+Global

Enterprises

100+Fortune

500

Our Clientele

Valuepointsystems.com | Since 1991

Global Customers

Who We AreValue Point Systems is a trusted IT partner and digital transformation catalyst with a successful track record over 28+ years . We provide best-in class, global Tech Support partnership for end-to-end solutions and serviceswith remote and near-shore organization, using digital platforms and custom solutions to enable customer success. We focus on building relationships that endure, and the fact that over 80% of our customers repeat business is testament to this philosophy. We take pride in helping clients achieve and maintain world-class standards. We support clients as partners in consulting, setting up the entire customer support ecosystem for them. In short, we take care of customer service and success, while you focus on what you do best.

reach@valuepointsystems.com

ContactUSAValue Point Systems Inc1190 Miraloma Way,Suite P, Sunnyvale CA 94085

SingaporeValue Point Systems PTE Ltd8, UBI Road 2, ZERVEX#08-10, Singapore-408538

India Head OfficeValue Point Systems Pvt Ltd,#66, St. John’s Wood RoadTavarekere Main Road, Koramangala,Bengaluru, 560029, India

Global CenterValue Point Systems Pvt Ltd,#3, Kariappa RdNear K.R. Park, BasavanagudiBengaluru, 560004, India

Valuepointsystems.com | Since 1991

© 2019 Value Point Systems Pvt ltd, All Rights Reserved. Value Point believes the information in this document is accurate as of its publication date; such information is subject to change with notice. Value Point acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in thisdocument. Except as expressly permitted, neither this documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by means, electronic,mechanical, printing, photocopying, recording or otherwise, without the prior permission of Value Point Systems Pvt ltd and/or any named intellectual property rights holders under thisdocument.