DHL Rates 2015

RATE AND SERVICE GUIDE 2015

Valid from 1st January 2015

Rate and Service Guide 2

DHL EXPRESS WORLDWIDE Page 8

Our popular pre 18:00 hrs delivery service is available when you’re sending document or non-document items anywhere around the world. Reliably fast to more global destinations across a single integrated network than any other express delivery company.

DHL EXPRESS 9:00 Page 10 Our premium delivery service by 9:00 hrs on the next possible business day is offered to the majority of business centers in Europe, Middle East, Africa, Asia and the Americas. It features proactive notification of delivery and a money-back guarantee * for even more peace of mind.

DHL EXPRESS 10:30 Page 10 With DHL EXPRESS 10:30, you can rely on prioritized handling to ensure your shipments are delivered on the next possible business day by 10:30, guaranteed *. And with the same convenient collection and standard cut-off times as all of our services, you have more time to prepare your shipments, especially those to the USA.

DHL EXPRESS 12:00 Page 10 When it really has to be there by noon the next possible business day, our DHL EXPRESS 12:00 delivery service is available to all major business centers in Europe, USA, Middle East, Eastern Europe and Asia Pacific, with a money-back guarantee * in the case of delay.

DHL IMPORT EXPRESS WORLDWIDE Page 11

If you regularly import spare parts, samples, finished goods or other items, DHL IMPORT EXPRESS WORLDWIDE is the solution for you. Our Import Express service involves the collection of your inbound documents and parcels from virtually anywhere in the world. We then send your shipment through the DHL Express network and deliver it to your premises.

DHL IMPORT EXPRESS 9:00 Page 13

For central business districts, we offer a priority import service before the working day begins. We pickup the shipment as soon as it's ready at origin and deliver to your instructions. Supported by a money-back guarantee.

DHL IMPORT EXPRESS 12:00 Page 13

Importing goods can also be arranged to ensure a time critical spare part reaches you before noon. As soon as the shipment is ready for pickup at origin, we provide priority handling until it reaches your address and extend a money-back guarantee in the event of delay.

LEARN MORE

Optional Services .......................................... page 3

Surcharges ..................................................... page 4

eSolutions ...................................................... page 5

Customs Services ........................................... page 14

Getting Started ............................................. page 16

*DHL Express Terms and Conditions apply.

RELIABILITY. ANY TIME.ANYWHERE. AT ANY SPEED.

EXPORT SERVICES


OPTIONAL SERVICES

Shipment Insurance

We recommend our comprehensive shipper's interest insurance for your valuable or personal shipments, in the unlikely event of physical damage or loss. An insurance premium based on the value of the contents provides even greater peace of mind.

Packaging

To ensure further protection of your shipment during its transit, we recommend taking advantage of our packaging options that are available in many different shapes and sizes. Contact your local DHL Express office for details on options and availability. A DHL Express courier will deliver the packaging to make preparing your shipment even easier.

Non-Standard Pickup

If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside of normal business hours, we can arrange this for you.

Weekend Delivery

We offer a Saturday delivery service from and to key cities. Please provide the destination postcode to our Customer Service Advisor and we’ll take care of the rest.

GOGREEN Climate Neutral

For customers that need a reliable method to calculate their annual carbon emissions at shipment level and subsequently off-set these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the United Nations.

Shipment Preparation

Convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the process of waybill preparation, content selection, labeling and packaging, then sends the parcels to the designated domestic or international business addresses.

Duties & Taxes Paid

To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any Duties and Taxes payable at destination, rather than the receiver of the shipment being billed.

Change of Billing

Whenever you need to re-invoice an item to a different account number than the one marked on the waybill, or receive an invoice in a format or on a date different from the billing process defined in your contract, our Customer Accounting team can provide this on request. Charges apply.

DHL Express reserves the right to charge for Optional Services, Customs Services and apply surcharges under certain conditions.


Fuel Surcharge

A variable surcharge is applied to the weight charge of each shipment. This is derived from publically available fuel oil indices that are accessible on the DHL Express website at www.dhl.com.sg. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to domestic and international shipments.

Remote Areas

A fixed surcharge is applied when a shipment is sent to or imported from a remote location such as highlands and islands. For shipment weights over the billed weight of 70kg, a higher per kilo charge is payable. The Remote Area surcharge applies to domestic and international shipments.

Over Weight Piece A fixed surcharge is applied to any piece that exceeds the scale weight of 70kg. The Over Weight Piece surcharge applies to domestic and international shipments.

Over Sized Piece

A fixed surcharge is applied to any non-palletized piece with a single dimension in excess of 120cm, or any pallet with a base dimension in excess of 120cm or a height in excess of 160cm. The Over Sized Piece surcharge applies to domestic and international shipments.

Over Handled Piece

A fixed surcharge is applied to any pallet within a shipment that because of its shape, packaging or content is not stackable. The Over Handled Piece surcharge applies to domestic and international shipments.

Dangerous Goods

A surcharge is applied to any shipment that contains substances or commodities that are classified as hazardous. Dangerous Goods surcharges apply to domestic and international shipments.

Address Correction

A fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to domestic and international shipments.

Storage at Facility

A surcharge is applied to any shipment that is held at a DHL facility for longer than 7 calendar days after shipment arrival date, during which time we seek further instructions for delivery or collection from either the Shipper or Receiver.The Storage at Facility surcharge applies to domestic and international shipments.

SURCHARGES

DHL Express reserves the right to apply additional charges for services and conditions not specified in this guide.


eSOLUTIONS FOR BOOKING AND TRACKING

DHL eSolutions

DHL Express offers a choice of electronic solutions to suit even the most demanding requirements. We invest continually in our market-leading technologies to make it easier for you to send your shipments around the world. And leaving you with more time to focus on your business.

DHL Online Shipping

This is an online and on demand shipping tool that helps you prepare documents, arrange pickups, store contact details and track deliveries. Ideal for busy office managers, business travelers or receptionists. No special software installation or training is required.

MyDHL

Access all our feature rich online tools from one location. MyDHL provides a single sign-on access to a range of online tools for shipping, importing, tracking and billing. Go to www.mydhl.com to register in a few easy steps.

DHL EasyShip

DHL EasyShip is the Windows-based shipment management tool designed for DHL Express account customers with high daily shipping volumes. It provides quick and powerful control of your daily shipment process.

DHL Integrated Solutions

Using EDI, XML or Web Services gives you the capability to incorporate DHL's online shipping capabilities into your own web site, warehouse or Customer Service application. That means faster and easier access to transit times, rates and courier bookings, with global shipment tracking available at your fingertips.

DHL Import Express Online

Our web-based service to simplify the importing process for both you and the shipper who sends to you. This free service is available 365 days a year to Import Express account holders.

DHL Web Site

Our web site at www.dhl.com.sg is your comprehensive guide to DHL Express' shipping services. You can access information on transport news, service updates or contacts. To make doing business with us even easier, the site features interactive tools such as online booking, tracking, and a volumetric weight calculator, among others.

DHL ProView

For account customers that send high volumes, DHL ProView provides automatic notifications to anyone you specify, via email or text message, whenever shipments are picked up or delivered. This allows you to monitor shipments online by account number, shipment status and much more. With DHL ProView, you're always in the know and always in control.

DHL Online Tracking

Log on to our web site at www.dhl.com.sg to track your shipments. Enter the waybill number(s) to receive status updates throughout the shipping process. Up to ten waybill numbers can be tracked at any one time.

DHL eTrack

Send an e-mail containing up to one hundred waybill numbers to “[email protected]” and the status on each shipment will be returned in seconds. Simple, free, and easy to use.

DHL eMailShip

DHL has created a set of reusable forms to make the shipping process as quick, easy and convenient as sending an email.


COUNTRY ZONING TABLE

Zoning TDX capability Transit times

Destination country OB / IB Pre- 9:00

Pre-10:30

Pre-12:00 doc non-

doc

Example yes no yes 1 2DENMARK 8 yes no yes 2 2DJIBOUTI 10 no no no 4 5DOMINICA 10 no no no 3 3DOMINICAN REPUBLIC 10 no no no 3 4EAST TIMOR 6 no no no 3 3ECUADOR 10 no no no 3 4EGYPT 9 no no no 2 2EL SALVADOR 10 no no no 3 3EQUATORIAL GUINEA 10 no no no 4 6ERITREA 10 no no no 7 7ESTONIA 8 no no no 2 2ETHIOPIA 10 no no no 2 2FALKLAND ISLANDS 9 no no no 3 3FAROE ISLANDS 9 no no no 3 3FIJI 6 no no no 3 3FINLAND 8 no no no 2 2FRANCE 8 no no no 1 1FRENCH GUYANA 10 no no no 3 4GABON 10 no no no 3 3GAMBIA 10 no no no 4 4GEORGIA 9 no no no 3 4GERMANY 8 no no no 1 1GHANA 10 no no no 3 3GIBRALTAR 9 no no no 2 2GREECE 8 no no no 2 2GREENLAND 9 no no no 3 3GRENADA 10 no no no 3 3GUADELOUPE 10 no no no 3 4GUAM 10 no no no 2 2GUATEMALA 10 no no no 3 3GUERNSEY 9 yes no yes 2 2GUINEA REPUBLIC 10 no no no 3 4GUINEA-BISSAU 10 no no no 4 4GUYANA (BRITISH) 10 no no no 4 4HAITI 10 no no no 2 2HONDURAS 10 no no no 3 4HUNGARY 8 no no no 2 2ICELAND 9 no no no 2 2INDIA 4 no no no 1 1INDONESIA 2 no no no 1 1IRAN 9 no no no 2 4IRAQ 10 no no no 4 5IRELAND 8 yes no yes 2 2ISRAEL 9 no no no 2 2ITALY 8 yes no yes 2 2JAMAICA 10 no no no 2 2JAPAN 5 no no no 1 1

JERSEY 9 yes no yes 2 3JORDAN 9 no no no 2 3KAZAKHSTAN 9 no no no 3 4KENYA 10 no no no 2 2KIRIBATI 6 no no no 4 4KOREA, NORTH 6 no no no 3 5KOREA, SOUTH 3 no no no 1 1KOSOVO 9 no no no 3 4KUWAIT 9 no no yes 2 2KYRGYZSTAN 9 no no no 4 5LAOS 6 no no no 1 2LATVIA 8 no no no 2 2LEBANON 9 no no no 2 2LESOTHO 10 no no no 2 2

Destination and Service OptionsZoning TDX capability Transit times


Pre-10:30

Pre-12:00 doc non-

doc

Example yes no yes 1 2AFGHANISTAN 9 no no no 3 4ALBANIA 9 no no no 2 3ALGERIA 10 no no no 2 3AMERICAN SAMOA 10 no no no 3 3ANDORRA 9 no no no 3 3ANGOLA 10 no no no 3 4ANGUILLA 10 no no no 3 3ANTIGUA 10 no no no 3 3ARGENTINA 10 no no no 2 3ARMENIA 9 no no no 3 4ARUBA 10 no no no 3 3AUSTRALIA 4 no no no 1 1AUSTRIA 8 yes no yes 2 2AZERBAIJAN 9 no no no 3 3BAHAMAS 10 no no no 2 2BAHRAIN 9 no no yes 2 2BANGLADESH 6 no no yes 2 3BARBADOS 10 no no no 3 4BELARUS 9 no no no 3 4BELGIUM 8 yes no yes 2 2BELIZE 10 no no no 3 3BENIN 10 no no no 3 3BERMUDA 10 no no no 2 2BHUTAN 6 no no no 2 2BOLIVIA 10 no no no 4 5BONAIRE 10 no no no 3 3BOSNIA HERZEGOVINA 9 no no no 2 2BOTSWANA 10 no no no 2 3BRAZIL 10 no no no 2 4BRUNEI 2 no no no 1 2BULGARIA 8 no no no 2 2BURKINA FASO 10 no no no 4 4BURUNDI 10 no no no 3 3CAMBODIA 6 no no no 1 1CAMEROON 10 no no no 3 4CANADA 7 no no no 1 1CANARY ISLANDS 9 no no no 3 4CAPE VERDE 10 no no no 4 5CAYMAN ISLANDS 10 no no no 2 3CENTRAL AFRICAN REPUBLIC 10 no no no 4 5

CHAD 10 no no no 4 4CHILE 10 no no no 3 4CHINA, NORTH 3 no no no 1 1CHINA, SOUTH 4 no no no 1 1COLOMBIA 10 yes no yes 3 4COMMONWEALTH OF THE NORTHERN MARIANA ISLANDS (SAIPAN)

10 no no no 2 2

COMOROS 10 no no no 5 5CONGO 10 no no no 3 4CONGO, THE DEMOCRATIC REPUBLIC 10 no no no 3 4

COOK ISLANDS 6 no no no 4 4COSTA RICA 10 no no no 3 3COTE D'IVOIRE (IVORY COAST) 10 no no no 3 4

CROATIA 9 no no no 2 2CUBA 10 no no no 5 10CURACAO 10 no no no 3 4CYPRUS 8 no no no 3 3CZECH REPUBLIC 8 yes no yes 2 2

DHL delivers to over 220 countries and territories fast and on-time. Find the latest transit times to your specific destinations on http://dct.dhl.com




Pre-10:30

Pre-12:00 doc non-

doc

SAO TOME 10 no no no 4 4SAUDI ARABIA 9 no no yes 2 2SENEGAL 10 no no no 3 3SERBIA 9 no no no 2 2SEYCHELLES 10 no no no 3 3SIERRA LEONE 10 no no no 3 3SINGAPORE - no no no 1 1SLOVAKIA 8 yes no yes 2 2SLOVENIA 8 yes no yes 2 2SOLOMON ISLANDS 6 no no no 4 4SOMALIA 10 no no no 5 5SOMALILAND 10 no no no 4 4SOUTH AFRICA 9 no no no 1 1SOUTH SUDAN 10 no no no 2 2SPAIN 8 yes no yes 2 2SRI LANKA 6 no no no 1 1ST. BARTHELEMY 10 no no no 3 3ST. EUSTATIUS 10 no no no 3 3ST. KITTS 10 no no no 3 3ST. LUCIA 10 no no no 3 3ST. MAARTEN 10 no no no 3 3ST. VINCENT 10 no no no 3 3SUDAN 10 no no yes 2 2SURINAME 10 no no no 3 3SWAZILAND 10 no no no 2 2SWEDEN 8 yes no yes 2 2SWITZERLAND 8 yes no yes 2 2SYRIA 9 no no no 4 5TAHITI 6 no no no 4 4TAIWAN 2 yes no yes 1 1TAJIKISTAN 9 no no no 4 5TANZANIA 10 no no no 2 2THAILAND 2 yes no yes 1 1TOGO 10 no no no 3 3TONGA 6 no no no 4 4TRINIDAD 10 no no no 3 4TUNISIA 10 no no no 3 4TURKEY 9 no no no 2 2TURKS 10 no no no 2 2TUVALU 6 no no no 4 4UGANDA 10 no no no 2 2UKRAINE 9 no no no 2 3UNITED ARAB EMIRATES (UAE) 9 no no no 1 1UNITED KINGDOM (UK) 8 no no no 1 1UNITED STATES OF AMERICA (USA), WEST 7 no yes yes 1 1

UNITED STATES OF AMERICA (USA), EAST 7 no no no 1 1

URUGUAY 10 no no no 3 4UZBEKISTAN 9 no no no 4 5VANUATU 6 no no no 4 4VENEZUELA 10 no no no 3 4VIETNAM 3 no no no 1 1VIRGIN ISLANDS (BRITISH) 10 no no no 3 3VIRGIN ISLANDS (US) 10 no no no 2 2YEMEN 9 no no no 3 3ZAMBIA 10 no no no 2 2ZIMBABWE 10 no no no 2 2



Pre-10:30

Pre-12:00 doc non-

doc

LIBERIA 10 no no no 3 4LIBYA 9 no no no 6 7LIECHTENSTEIN 8 no no no 2 2LITHUANIA 8 no no no 2 2LUXEMBOURG 8 yes no yes 2 2MACAU 2 no no no 1 1MACEDONIA 9 no no no 2 2MADAGASCAR 10 no no no 3 3MALAWI 10 no no no 4 4MALAYSIA 1 yes no yes 1 1MALDIVES 6 no no no 1 1MALI 10 no no no 3 3MALTA 8 no no no 2 3MARSHALL ISLANDS 10 no no no 4 4MARTINIQUE 10 no no no 3 4MAURITANIA 10 no no no 5 6MAURITIUS 10 no no no 2 2MAYOTTE 10 no no no 4 4MEXICO 7 no no no 2 2MICRONESIA 10 no no no 4 4MOLDOVA 9 no no no 3 4MONGOLIA 6 no no no 2 3MONTENEGRO 9 no no no 3 4MONTSERRAT 10 no no no 3 3MOROCCO 10 no no no 2 2MOZAMBIQUE 10 no no no 2 2MYANMAR (BURMA) 6 no no no 1 1NAMIBIA 10 no no no 2 2NAURU, 6 no no no 4 4NEPAL 6 no no no 2 2NETHERLANDS 8 no no no 1 1NEVIS 10 no no no 2 2NEW CALEDONIA 6 no no no 4 4NEW ZEALAND 4 no no no 2 2NICARAGUA 10 no no no 3 4NIGER 10 no no no 4 5NIGERIA 10 no no no 3 4NIUE 6 no no no 4 4NORWAY 8 no no no 2 2OMAN 9 no no yes 2 2PAKISTAN 6 no no no 2 2PALAU 10 no no no 3 3PANAMA 10 no no no 2 2PAPUA NEW GUINEA 6 no no no 2 2PARAGUAY 10 no no no 3 4PERU 10 no no no 3 4PHILIPPINES 2 yes no yes 1 1POLAND 8 yes no yes 2 2PORTUGAL 8 yes no yes 2 2PUERTO RICO 10 no no no 2 2QATAR 9 no no yes 2 2REUNION ISLAND 10 no no no 3 3ROMANIA 8 no no no 2 2RUSSIAN FEDERATION (RUSSIA) 10 no no no 2 3

RWANDA 10 no no no 3 3SAMOA 6 no no no 2 2SAN MARINO 10 no no no 2 2

Destination and Service Options


EXPORT SERVICES

HOW IT WORKS

1 Decide which service best suits your needs

Please refer to page 6 for international services.

2 Weigh your shipment

Volumetric measurement information is available on page 21.

3 Determine the rating zone of the destination on pages 6-7.

4 Calculate the rate for your shipment using the rating zone for the weight of your shipment.

Shipment with receiver

Courier delivery to receiver

Delivery to DHL Express station at

destination

Customs clearance at destination

Arrival at destination country

International transitDeparture from origin country

Customs clearance at origin

Delivery to local DHL Express station

Shipment pickup by courier

EXPORT ✔ ✔ ✔ ✔

IMPORT ✔ ✔ ✔ ✔

Maximum Delivery Attempts 3 3 3 3

Maximum Piece Weight 30kg 30kg 70kg 70kg

Maximum Piece Length 120 cm 120 cm 300 cm 300 cm

Money-Back Guarantee ✔ ✔ ✔ ✘

Proactive Delivery Notification ✔ ✔ ✘ ✘

Choice of Billing terms ✔ ✔ ✔ ✔

Online booking & tracking ✔ ✔ ✔ ✔

GOGREEN Climate Neutral extra charge extra charge extra charge extra charge

Shipment Insurance extra charge extra charge extra charge extra charge

Prepare your shipment


Express door-to-door international pre 18:00 hrs delivery of document and non-document shipments on the next possible business day.• Up to 70 kg piece weight • Global coverage• Optional services available upon request

Fast factsExample:

1. To send your 2 kg sample using DHL EXPRESS Singapore to Australia:

2. Identify the zone number for Australia on page 6. It is zone 4.

3. The intersection of zone 4 and 2 kg weight in the table below shows the rate.

4. The rate for your shipment is SGD 95.66.

Calculating the rate:

1. Identify the zone number of the destination country in the table on page 6-7.

2. On the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.

3. Note that the billable weight of a shipment is rounded up to next full 0.5 kg. Thus a 6.3 kg shipment is priced at the 6.5 kg rate.

4. Note that the 0.5 kg rates above 10 kg are not shown in the table below.

Document From Singapore

Value in SGD

Weight (kg) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10

0.5 21.04 29.48 30.65 38.27 38.51 52.62 52.72 55.51 89.52 107.16

1.0 30.67 43.03 46.39 57.68 61.69 76.37 76.48 81.82 129.91 163.88

1.5 37.92 56.67 62.11 76.56 78.57 98.92 99.03 108.05 169.25 231.28

2.0 45.17 70.31 77.83 95.44 95.45 121.47 121.58 134.28 208.59 298.68

For DOC shipments weighing above 2.0kg, please refer to the chart below.

Non-Document


0.5 35.48 42.93 43.67 45.51 45.61 65.67 65.77 71.28 109.48 174.46

1.0 38.61 51.98 56.50 61.80 61.90 84.14 84.24 92.45 142.94 232.75

1.5 44.98 61.15 67.18 78.73 78.83 102.96 103.06 113.62 176.21 290.83

2.0 51.35 70.32 77.86 95.66 95.76 121.78 121.88 134.79 209.48 348.91

2.5 58.33 80.89 91.89 112.80 112.90 147.48 147.58 159.48 260.96 415.86

3.0 67.91 90.91 102.13 132.06 132.82 165.55 165.65 179.40 303.12 473.10

3.5 77.49 100.93 112.37 151.32 152.74 183.62 183.72 199.32 345.28 530.34

4.0 87.07 110.95 122.61 170.58 172.66 201.69 201.79 219.24 387.44 587.58

4.5 96.65 120.97 132.85 189.84 192.58 219.76 219.86 239.16 429.60 644.82

5.0 106.23 130.99 143.09 209.10 212.50 237.83 237.93 259.08 471.76 702.06

5.5 109.75 136.06 147.38 220.27 223.50 251.40 251.50 276.08 494.74 735.40

6.0 113.27 141.13 151.67 231.44 234.50 264.97 265.07 293.08 517.72 768.74

6.5 116.79 146.20 155.96 242.61 245.50 278.54 278.64 310.08 540.70 802.08

7.0 120.31 151.27 160.25 253.78 256.50 292.11 292.21 327.08 563.68 835.42

7.5 123.83 156.34 164.54 264.95 267.50 305.68 305.78 344.08 586.66 868.76

8.0 127.35 161.41 168.83 276.12 278.50 319.25 319.35 361.08 609.64 902.10

8.5 130.87 166.48 173.12 287.29 289.50 332.82 332.92 378.08 632.62 935.44

9.0 134.39 171.55 177.41 298.46 300.50 346.39 346.49 395.08 655.60 968.78

9.5 137.91 176.62 181.70 309.63 311.50 359.96 360.06 412.08 678.58 1,002.12

10.0 141.43 181.69 185.99 320.80 322.50 373.53 373.63 429.08 701.56 1,035.46

10.5 144.57 183.78 189.01 326.91 329.54 382.17 382.27 437.10 713.82 1,042.98

11.0 147.71 185.87 192.03 333.02 336.58 390.81 390.91 445.12 726.08 1,050.50

11.5 150.85 187.96 195.05 339.13 343.62 399.45 399.55 453.14 738.34 1,058.02

12.0 153.99 190.05 198.07 345.24 350.66 408.09 408.19 461.16 750.60 1,065.54

12.5 157.13 192.14 201.09 351.35 357.70 416.73 416.83 469.18 762.86 1,073.06

13.0 160.27 194.23 204.11 357.46 364.74 425.37 425.47 477.20 775.12 1,080.58

13.5 163.41 196.32 207.13 363.57 371.78 434.01 434.11 485.22 787.38 1,088.10

14.0 166.55 198.41 210.15 369.68 378.82 442.65 442.75 493.24 799.64 1,095.62

14.5 169.69 200.50 213.17 375.79 385.86 451.29 451.39 501.26 811.90 1,103.14

15.0 172.83 202.59 216.19 381.90 392.90 459.93 460.03 509.28 824.16 1,110.66

15.5 175.97 204.68 219.21 388.01 399.94 468.57 468.67 517.30 836.42 1,118.18



Non-Document


16.0 179.11 206.77 222.23 394.12 406.98 477.21 477.31 525.32 848.68 1,125.70

16.5 182.25 208.86 225.25 400.23 414.02 485.85 485.95 533.34 860.94 1,133.22

17.0 185.39 210.95 228.27 406.34 421.06 494.49 494.59 541.36 873.20 1,140.74

17.5 188.53 213.04 231.29 412.45 428.10 503.13 503.23 549.38 885.46 1,148.26

18.0 191.67 215.13 234.31 418.56 435.14 511.77 511.87 557.40 897.72 1,155.78

18.5 194.81 217.22 237.33 424.67 442.18 520.41 520.51 565.42 909.98 1,163.30

19.0 197.95 219.31 240.35 430.78 449.22 529.05 529.15 573.44 922.24 1,170.82

19.5 201.09 221.40 243.37 436.89 456.26 537.69 537.79 581.46 934.50 1,178.34

20.0 204.23 223.49 246.39 443.00 463.30 546.33 546.43 589.48 946.76 1,185.86

20.5 207.59 228.34 251.90 453.24 474.63 556.10 556.30 600.87 962.04 1,217.51

21.0 210.95 233.19 257.41 463.48 485.96 565.87 566.17 612.26 977.32 1,249.16

21.5 214.31 238.04 262.92 473.72 497.29 575.64 576.04 623.65 992.60 1,280.81

22.0 217.67 242.89 268.43 483.96 508.62 585.41 585.91 635.04 1,007.88 1,312.46

22.5 221.03 247.74 273.94 494.20 519.95 595.18 595.78 646.43 1,023.16 1,344.11

23.0 224.39 252.59 279.45 504.44 531.28 604.95 605.65 657.82 1,038.44 1,375.76

23.5 227.75 257.44 284.96 514.68 542.61 614.72 615.52 669.21 1,053.72 1,407.41

24.0 231.11 262.29 290.47 524.92 553.94 624.49 625.39 680.60 1,069.00 1,439.06

24.5 234.47 267.14 295.98 535.16 565.27 634.26 635.26 691.99 1,084.28 1,470.71

25.0 237.83 271.99 301.49 545.40 576.60 644.03 645.13 703.38 1,099.56 1,502.36

25.5 241.19 276.84 307.00 555.64 587.93 653.80 655.00 714.77 1,114.84 1,534.01

26.0 244.55 281.69 312.51 565.88 599.26 663.57 664.87 726.16 1,130.12 1,565.66

26.5 247.91 286.54 318.02 576.12 610.59 673.34 674.74 737.55 1,145.40 1,597.31

27.0 251.27 291.39 323.53 586.36 621.92 683.11 684.61 748.94 1,160.68 1,628.96

27.5 254.63 296.24 329.04 596.60 633.25 692.88 694.48 760.33 1,175.96 1,660.61

28.0 257.99 301.09 334.55 606.84 644.58 702.65 704.35 771.72 1,191.24 1,692.26

28.5 261.35 305.94 340.06 617.08 655.91 712.42 714.22 783.11 1,206.52 1,723.91

29.0 264.71 310.79 345.57 627.32 667.24 722.19 724.09 794.50 1,221.80 1,755.56

29.5 268.07 315.64 351.08 637.56 678.57 731.96 733.96 805.89 1,237.08 1,787.21

30.0 271.43 320.49 356.59 647.80 689.90 741.73 743.83 817.28 1,252.36 1,818.86

Non-Document above 30kg (Multiplier rate per kg)


30.5 - 70.0 7.16 8.82 11.12 17.40 19.16 22.34 22.44 26.70 36.00 51.40

70.5 - 300.0 5.66 8.80 9.58 14.92 16.54 21.32 21.46 24.16 30.68 46.42

300.5 + 5.22 8.74 9.44 14.40 14.90 21.18 21.42 21.60 30.56 45.54

Remote Area Surcharges may apply depending on origin or destination postal codes.For shipments above 1000kg, different rates may apply. Please check with your DHL Sales Representative.These rates are correct at the time of printing and DHL reserves the right to change rates without prior notice.Shipment insurance is also available. For more information, please call our Customer Service Hotline at 1800 285 8888.Customs Duties, Fuel Surcharges, Value Added Surcharges and other relevant government charges and taxes are not included in rates.For bulky and lightweight shipments, DHL complies with IATA regulations and charges the greater of either the Volumetric or Actual weight.To know the latest destinations of DHL Express 9:00/10:30/12:00, please call our 24 hours CS Hotline 1800 285 8888 or refer to http://dct.dhl.com/

Effective 1 January 2015SG_A010000P5DHL EXPRESS 9:00/10:30 rate

Add SGD 30 to the DHL EXPRESS WORLDWIDE rate

DHL EXPRESS 12:00 rate



One Account

Handle all your inbound shipments through a single account number, simplifying tracking and supplier control.

One Company

Trust the world’s leading express company to take care of all your import shipments whenever your business needs them.

One Phone Call

Your suppliers phone our Customer Service Advisors in the usual way and we’ll handle the rest, giving you more time to manage your business.

One Network

Your shipments travel through DHL Express' integrated delivery network, giving you the confidence in reliability that your business demands.

One Price

Whatever the origin country of your import shipments, you know the charges before anything is sent, avoiding any later surprises.

One Invoice

If you have one supplier or multiple suppliers from several countries, all your Import Express shipments will be shown on just one single invoice.

One Speed

The same DHL EXPRESS WORLDWIDE delivery standard is promised for your inbound shipments as with your out-bound shipments. Your supplier only needs to have the shipment and relevant paperwork ready for our courier to make a pickup. We also offer a DHL IMPORT EXPRESS 12:00 delivery to many destinations.

One More Option

If you need to send a parcel from China to South Africa, but arrange and pay for this delivery in Singapore, DHL Express has a Third Country Billing option to do this. It adds more flexibility to your supply chain and more transparency on your costs when sending parcels from a foreign supplier to a branch office in another country.

HOW IT WORKS

When you set up an Import Express account with DHL Express, you can receive shipments from more than

200 countries around the world and have complete control over the costs and process. Door to door.

An Import Express account offers:

Departure from origin country

DHL courier collects the shipment from

the supplier

Your supplier calls his local DHL Express office

when a shipment is ready for collection

You request an Import Express account number from your

Sales ExecutiveCall your supplier

DHL Express delivers the shipment to the

destination address

DHL Express arranges customs clearance of the inbound shipment

Arrival in destination countryInternational transit

IMPORT SERVICES


Express door-to-door international inbound delivery of document and non-document shipments by the end of the next possible business day, paid by the receiver or a third party.• Up to 70 kg piece weight• Available from over 200 origin countries• Customs clearance handled by DHL• Third Country Billing option

Fast factsExample:

1. To import your 10 kg samples using DHL IMPORT EXPRESS WORLDWIDE from France to Singapore.

2. Identify the zone number for France on page 6. It is zone 5.

3. The intersection of zone 5 and a 10 kg weight in the table below shows the rate.

4. The rate for your shipment is SGD 354.73.

Calculating the rate:

1. Identify the zone number of the destination country in the table on pages 6-7.

2. On the chart below, look up the weight that applies to your shipment and match the identified zone to locate the appropriate rate.

3. Note that the 0.5 kg rates above 10 kg are not shown in the table below.

Document To Singapore

Value in SGD


0.5 23.14 32.43 33.72 42.10 42.36 57.88 57.99 61.06 98.47 117.88

1.0 33.73 47.34 51.03 63.45 67.86 84.01 84.13 90.00 142.90 180.27

1.5 41.71 62.34 68.32 84.22 86.43 108.82 108.94 118.85 186.17 254.41

2.0 49.69 77.34 85.61 104.99 105.00 133.63 133.75 147.70 229.44 328.55

For DOC shipments weighing above 2.0 kg, please refer to the chart below.

Non-Document


0.5 39.03 47.22 48.04 50.06 50.17 72.24 72.35 78.41 120.43 191.91

1.0 42.47 57.18 62.15 67.98 68.09 92.56 92.67 101.70 157.24 256.03

1.5 49.48 67.27 73.90 86.60 86.71 113.26 113.37 124.99 193.84 319.92

2.0 56.49 77.36 85.65 105.22 105.33 133.96 134.07 148.28 230.44 383.81

2.5 64.17 88.99 101.08 124.07 124.18 162.23 162.34 175.44 287.07 457.46

3.0 74.71 100.01 112.34 145.26 146.09 182.11 182.22 197.35 333.45 520.42

3.5 85.25 111.03 123.60 166.45 168.00 201.99 202.10 219.26 379.83 583.38

4.0 95.79 122.05 134.86 187.64 189.91 221.87 221.98 241.17 426.21 646.34

4.5 106.33 133.07 146.12 208.83 211.82 241.75 241.86 263.08 472.59 709.30

5.0 116.87 144.09 157.38 230.02 233.73 261.63 261.74 284.99 518.97 772.26

5.5 120.74 149.67 162.10 242.31 245.83 276.56 276.67 303.69 544.25 808.93

6.0 124.61 155.25 166.82 254.60 257.93 291.49 291.60 322.39 569.53 845.60

6.5 128.48 160.83 171.54 266.89 270.03 306.42 306.53 341.09 594.81 882.27

7.0 132.35 166.41 176.26 279.18 282.13 321.35 321.46 359.79 620.09 918.94

7.5 136.22 171.99 180.98 291.47 294.23 336.28 336.39 378.49 645.37 955.61

8.0 140.09 177.57 185.70 303.76 306.33 351.21 351.32 397.19 670.65 992.28

8.5 143.96 183.15 190.42 316.05 318.43 366.14 366.25 415.89 695.93 1,028.95

9.0 147.83 188.73 195.14 328.34 330.53 381.07 381.18 434.59 721.21 1,065.62

9.5 151.70 194.31 199.86 340.63 342.63 396.00 396.11 453.29 746.49 1,102.29

10.0 155.57 199.89 204.58 352.92 354.73 410.93 411.04 471.99 771.77 1,138.96

10.5 159.02 202.19 207.90 359.64 362.47 420.43 420.54 480.81 785.26 1,147.23

11.0 162.47 204.49 211.22 366.36 370.21 429.93 430.04 489.63 798.75 1,155.50

11.5 165.92 206.79 214.54 373.08 377.95 439.43 439.54 498.45 812.24 1,163.77

12.0 169.37 209.09 217.86 379.80 385.69 448.93 449.04 507.27 825.73 1,172.04

12.5 172.82 211.39 221.18 386.52 393.43 458.43 458.54 516.09 839.22 1,180.31

13.0 176.27 213.69 224.50 393.24 401.17 467.93 468.04 524.91 852.71 1,188.58

13.5 179.72 215.99 227.82 399.96 408.91 477.43 477.54 533.73 866.20 1,196.85

14.0 183.17 218.29 231.14 406.68 416.65 486.93 487.04 542.55 879.69 1,205.12

14.5 186.62 220.59 234.46 413.40 424.39 496.43 496.54 551.37 893.18 1,213.39

15.0 190.07 222.89 237.78 420.12 432.13 505.93 506.04 560.19 906.67 1,221.66

15.5 193.52 225.19 241.10 426.84 439.87 515.43 515.54 569.01 920.16 1,229.93


Non-Document


16.0 196.97 227.49 244.42 433.56 447.61 524.93 525.04 577.83 933.65 1,238.20

16.5 200.42 229.79 247.74 440.28 455.35 534.43 534.54 586.65 947.14 1,246.47

17.0 203.87 232.09 251.06 447.00 463.09 543.93 544.04 595.47 960.63 1,254.74

17.5 207.32 234.39 254.38 453.72 470.83 553.43 553.54 604.29 974.12 1,263.01

18.0 210.77 236.69 257.70 460.44 478.57 562.93 563.04 613.11 987.61 1,271.28

18.5 214.22 238.99 261.02 467.16 486.31 572.43 572.54 621.93 1,001.10 1,279.55

19.0 217.67 241.29 264.34 473.88 494.05 581.93 582.04 630.75 1,014.59 1,287.82

19.5 221.12 243.59 267.66 480.60 501.79 591.43 591.54 639.57 1,028.08 1,296.09

20.0 224.57 245.89 270.98 487.32 509.53 600.93 601.04 648.39 1,041.57 1,304.36

20.5 228.27 251.23 277.04 498.58 521.99 611.68 611.90 660.92 1,058.38 1,339.18

21.0 231.97 256.57 283.10 509.84 534.45 622.43 622.76 673.45 1,075.19 1,374.00

21.5 235.67 261.91 289.16 521.10 546.91 633.18 633.62 685.98 1,092.00 1,408.82

22.0 239.37 267.25 295.22 532.36 559.37 643.93 644.48 698.51 1,108.81 1,443.64

22.5 243.07 272.59 301.28 543.62 571.83 654.68 655.34 711.04 1,125.62 1,478.46

23.0 246.77 277.93 307.34 554.88 584.29 665.43 666.20 723.57 1,142.43 1,513.28

23.5 250.47 283.27 313.40 566.14 596.75 676.18 677.06 736.10 1,159.24 1,548.10

24.0 254.17 288.61 319.46 577.40 609.21 686.93 687.92 748.63 1,176.05 1,582.92

24.5 257.87 293.95 325.52 588.66 621.67 697.68 698.78 761.16 1,192.86 1,617.74

25.0 261.57 299.29 331.58 599.92 634.13 708.43 709.64 773.69 1,209.67 1,652.56

25.5 265.27 304.63 337.64 611.18 646.59 719.18 720.50 786.22 1,226.48 1,687.38

26.0 268.97 309.97 343.70 622.44 659.05 729.93 731.36 798.75 1,243.29 1,722.20

26.5 272.67 315.31 349.76 633.70 671.51 740.68 742.22 811.28 1,260.10 1,757.02

27.0 276.37 320.65 355.82 644.96 683.97 751.43 753.08 823.81 1,276.91 1,791.84

27.5 280.07 325.99 361.88 656.22 696.43 762.18 763.94 836.34 1,293.72 1,826.66

28.0 283.77 331.33 367.94 667.48 708.89 772.93 774.80 848.87 1,310.53 1,861.48

28.5 287.47 336.67 374.00 678.74 721.35 783.68 785.66 861.40 1,327.34 1,896.30

29.0 291.17 342.01 380.06 690.00 733.81 794.43 796.52 873.93 1,344.15 1,931.12

29.5 294.87 347.35 386.12 701.26 746.27 805.18 807.38 886.46 1,360.96 1,965.94

30.0 298.57 352.69 392.18 712.52 758.73 815.93 818.24 898.99 1,377.77 2,000.76

Non-Document above 30 kg (Multiplier rate per kg)


30.5 - 70.0 7.88 9.70 12.24 19.14 21.08 24.58 24.68 29.38 39.60 56.54

70.5 - 300.0 6.22 9.68 10.54 16.42 18.20 23.46 23.60 26.58 33.74 51.06

300.5 + 5.74 9.62 10.38 15.84 16.40 23.30 23.56 23.76 33.62 50.10

Remote Area Surcharges may apply depending on origin or destination postal codes.For shipments above 1000kg, different rates may apply. Please check with your DHL Sales Representative.These rates are correct at the time of printing and DHL reserves the right to change rates without prior notice.Shipment insurance is also available. For more information, please call our Customer Service Hotline at 1800 285 8888.Customs Duties, Fuel Surcharges, Value Added Surcharges and other relevant government charges and taxes are not included in rates.For DHL Express 9:00/12:00 rates, please check with your DHL Sales Representative or call our 24 hours CS Hotline at 1800 285 8888.For bulky and lightweight shipments, DHL complies with IATA regulations and charges the greater of either the Volumetric or Actual weight.

Effective 1 October 2014SG_A010000C5DHL EXPRESS 9:00 rate


DHL EXPRESS 12:00 rate



CUSTOMS SERVICES

Bio/Phyto/Veterinary Controls. The arrangement by DHL, of any bio, health, phyto-sanitary, veterinary, quarantine, CITES or similar controls required by any regulatory agency, and the preparation of any related paperwork, to facilitate the clearance of a shipment. This includes, but is not limited to, licenses, permits, and inspections required by a Fish & Wildlife or other government agency, for certain imported commodities determined by the country concerned. The service charge is determined locally.

Bonded Storage. Storage charges apply when the shipment cannot be released by Customs due to inaccurate or missing paperwork, or when the Shipper requests a Handover to Broker. Storage charges will take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge per day will be assessed locally.

Bonded Transit Documents. The in-bond entry allows non-document foreign origin goods to travel under bond through a country or customs union to final destination for clearance by the importer’s broker or into a Foreign Trade Zone (FTZ). The service charge is determined locally.

Certificate of Origin. Some destinations require certification for certain commodities. The purpose of the Certificate of Origin is to authenticate the country of origin of the merchandise /goods being shipped. Upon request, or when the documentation is missing at origin, DHL will attach the certificate on behalf of the customer for a service charge determined locally.

Clearance Authorization.When the Importer of the shipment has specifically requested contact before the customs clearance process begins, DHL contacts the Importer for that authorization. This often helps the Importer to ensure that all clearance paperwork is first prepared. A service charge is determined locally and paid by the Importer.

Formal Clearance. Non-restricted merchandise based on value and commodity is usually cleared on a consolidated manifest for more cost and time efficient processing. DHL will assess a service charge when the importer however requests a single informal entry when the shipment is actually qualified to be cleared informally on the consolidated manifest.

Handover to Broker. At the customer's request, the clearance paperwork is transferred to an independent broker to handle customs clearance. DHL will assess a service charge per waybill to complete the handover. DHL is subsequently not responsible for the timeliness of the submission to Customs or for the release of the shipment.

Import / Export Duties. Duties are applied by Customs at the time of initial entry and these vary depending on contents, origin of shipment and import country. Additional duties may be applied by Customs after the initial customs entry when estimated duties were paid or when an entry is audited causing a change in the duty owed. These charges will appear on the duty invoice presented by DHL.

Import / Export Taxes. Taxes are applied by Customs on the value of the goods being imported.

Import Paperwork. DHL will provide copies of import documentation for records previously supplied to the importer or ultimate receiver at an additional charge per entry. Copies of import documentation will be supplied by the importing Gateway when requested by the receiver. Copies of files for express manifested clearances are not available. The service charge is determined locally.

Multiline Entry. A service charge per line item will be assessed for multi-line item entries with more than five lines, for example when one shipment has multiple commodities, origins or invoices. All commodities require identification and must be classified under unique harmonized code tariff numbers.

Obtaining Permits & Licenses. When requested by the customer or required by Customs, DHL applies a service charge for the preparation and submission of any entry necessary to clear Customs, or for the preparation of the necessary import paperwork to obtain a missing State or Customs permit or license to authorize the import of certain goods. The service charge is determined locally.

Payment Deferment. A service charge is applied to any import of a non-document shipment for which DHL advances to Customs any duties, charges, or taxes and then re-bills the receiver. The service charge will be equal to 2% of the amount advanced subject to a standard minimum. This processing charge will appear as a separate line item on the duty invoice presented by DHL.



1. MyDHLMyDHL is your central access point to ship, track and manage your express shipments — all using a single login. Shipping with DHL Express has never been so easy! With a single login, you are ready to access DHL Web Shipping, DHL Import Express Online and DHL ProView. https://www.mydhl.dhl.com/

(i) DHL Web ShippingDHL Web Shipping is an online express shipping tool that helps you manage express shipments. You can print labels, schedule courier pickups, store addresses, track your shipment and much more. If speed and accuracy is what you need, DHL Web Shipping will streamline your shipment process and eliminate manual paperwork. No account is required – if you don’t have a DHL account, you can use your credit card to pay online.For more information, please refer to page 32.

(ii) DHL Import Express OnlineOur web-based service to simplify the importing process for both you and the shipper who sends to you. This free service is available 365 days a year to Import Express account holders.

(iii) DHL ProViewDHL ProView is our web-based tracking service for DHL Express account holders that provides automatic notifications to you and anyone you specify – via email or text message – when shipments are picked up and delivered.

2. DHL eMailShipSave time and get rid of paperwork by preparing your shipment documents and booking online. Just complete our PDF form on your PC and send it to us via email. Ideal for cash shippers or customers without internet access. It’s unique to DHL Express and another way we can help you go greener.

3. DHL Online TrackingAccess our web site at www.dhl.com.sg to track your shipments. Enter up to ten waybill numbers at a time to receive real-time status updates of your shipments.

4. DHL eTrackSend an e-mail containing up to one hundred waybill numbers to “[email protected]” and the status on each shipment will be returned in seconds. Simple, free, and easy to use.

eSOLUTIONS FOR PRINTING WAYBILL, BOOKING AND TRACKING


DHL Web Shipping is an online shipping solution that helps you manage express shipments. No installation required. You can print waybills, proforma/commercial invoices, schedule courier pickups, store addresses, track your shipments and much more.

RegistrationYou can enjoy the service of DHL Web Shipping via MyDHL, which is the central access point to DHL E-Shipping tools such as DHL Web Shipping, ProView and IEO. All you need to do is to register your DHL accounts (pre-paid or import accounts) with MyDHL at: www.mydhl.com Accessing the Web Shipping System through MyDHLwww.dhl.com.sg > Express > MyDHL > Prepare My Shipments

HOW TO USE DHL E-SHIPPING TOOL – MYDHL/WEB SHIPPING


In the “Prepare New Shipment” section, please select your Shipper Address (Ship From), your Recipient Address (Ship To) and the shipment date.If you need to create a new address, click “Ship To A New Receiver”.Click “Next”.

Step 1: Input Addresses

Follow the on-screen instruction to fill in the shipments details.

• Input piece details and click the “Add” button to update the total weight [max. dimension: 80cm(L) x 80cm(W) x 120cm(H)]

• If you are sending Non-Document and would like to prepare an Invoice with Web Shipping, please check the box “Yes, I would like to create my invoice using DHL Web Shipping for dutiable shipment.”.

• Click “Next”.

Step 2: Input Shipment Details


Preparing Invoice

All package shipments (Non-Document) require 2 copies of Proforma / Commercial Invoice. Above is a sample screen of completing a Proforma Invoice in Web Shipping:

General Invoice Information:• Invoice Type: you can choose Proforma or Commercial Invoice type• Reason for Export: List reason, Permanent, Re-Export or Temporary

Commodity Information:• Description: An accurate, detailed description (including numbers, markings, contents etc.), which will help customs clearance• Unit Value: The value of each item in SGD• Country of Origin: Please select the manufacturing country or the origin of your goods• Unit Net Weight: The weight of each item in kg• Quantity: The quantity of this item• Unit of Measure: kg, Pieces or other types of measurement for the quantity

After completing each commodity, please click “Add/Save” to update the invoice.

You can always edit or remove the commodities by using the or button at the “Action” column.

When you completed the Invoice, click “Next”.


Follow the on-screen instructions.

• You can select the Product that best suits you, e.g. Express Worldwide

• If you need a courier pickup at this time, please check the box next to “Schedule a Pickup” and then fill up the form in the lower portion

• If you want to insure your shipments, check the box next to the “Check box to insure this shipment” and read the details.

Now, you have completed your shipments. Click “I accept DHL’s Terms & Conditions” to print your waybills.

Step 3: Input Service Options


Sample Invoice

Sender :DHL Express (S) Pte LtdEcom EcomNo.1Tai Seng Drive

Singapore

Singapore 535215Commercial Invoice

Phone 68806700 Fax

Library Building 1st FloorUniversity of Technology4 Woods Street990011 Kuching Sarawak

KUCHING

Malaysia 93300

Receiver : Date: : 20-Jan-2015

Invoice Number :

Shipment Reference : 10

Phone 6001234567 Fax Tax ID/VAT Number:

Exporter ID :DUNS Number Exporter Code :

Other Remarks :

Waybill Number : 5816914014

Full Description of Goods CommodityCode

UnitValue

SubtotalValue

Unit NetWeight

GrossWeight

Country ofOrigin

Sample 10.00 10.00 0.5 Singapore

Total Net Weight:Total Gross Weight :Currency Code :

0.5

SGDTerms Of Payment :

Total Declared Value :Total Line Items :Payer of GST/VAT :Harm.Comm.Code :

10.001

Invoice Type : COMReason for Export : Permanent

1 Kilograms

Qty

Terms of Trade : DDP

Other Charges :

I/We hereby certify that the information on this Invoice is true and correct and that the contents of this shipment are as statedabove.SIGNATURE :

Tax ID/VAT Number:

2010 DHL International Ltd. All Rights Reserved. Terms and conditions


Packaging Item Dimensions (mm) L x W x H Billed Weight

DHL EXPRESS EASY Box 1 Envelope 350 x 275 x 10 0.5 kg

DHL EXPRESS EASY Box 2 Box 337 x 182 x 100 1 kg







When the rest of the working day is becoming more stressful,finally there’s a shipping solution available at all SERVICEPOINTS for the delivery of your shipment to major townsand cities around the world. If you need to send a shipmentwith a weight up to 30kg and you need the convenience ofsending it when you are ready rather than when the courier arrives, try out DHL EXPRESS EASY.

Packaging is included and we’ve made the shipping processso easy that you save even more of your valuable time. All youneed to do is to go to any of our SERVICE POINTS, select themost suitable shape and size of DHL branded box, and pay anall-inclusive price at eight (8) fixed weight points.

Whilst your shipment is on its way, you can rely on our onlinetracking service to keep you fully informed all the way todelivery. You can also be assured that all customs clearance activities will be taken cared of by DHL.


HOW TO WEIGH AND PAY

Volumetric weightYou may be sending a large, lightweight shipment where its volumetric weight exceeds its actual weight. If so, the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA method.

To calculate the volumetric weight of your shipment simply multiply the length (cm) x height (cm) x width (cm) of the shipment package and divide the result by 5000.

Payment for DHL Express servicesYou can pay for DHL Express services either in cash, credit card or via bank transfer. You can open an account with DHL Express to pay via bank transfer. All account customers receive invoices on a pre-determined basis. For more details please get in touch with a Customer Service Advisor at your local DHL Express office or go to www.dhl.com.sg

height

length

width

PROHIBITED AND RESTRICTED COMMODITIES

Whenever possible DHL Express will provide its normal service to you. A variety of laws and regulations,

as well as common-sense safety and security measures, however, prevent DHL Express from accepting

certain commodities for transport.

Prohibited – are not acceptable• Animals, fish, birds (live)• Human remains or ashes• Bullion (of any precious metal)• Cash (current legal tender) (bank notes,

currency notes and coins)• Loose precious stones• Complete firearms, ammunition, explo-

sives / explosive devices• Imitation or replica firearms, ammunition,

explosives / explosive devices• Illegal goods

Restricted – may be acceptable • Antiques and works of art• Banderols/tax stickers• Cigarettes• Dangerous goods• Firearms parts• Furs and ivory• Jewellery, watches, precious metals (other

than bullion)• Negotiable instruments in bearer form

(whether cash-like or not)• Toy guns, air guns


For contact details of the DHL Express office nearest to you please visit our web site at www.dhl.com.sg

©DHL

©DHL Express

DHL® and DHL Express® are registered trademarks of

Deutsche Post AG / DHL Operations B.V. / DHL International GmbH

Valid from January 1st, 2015

DHL EXPRESS SERVICE POINTS IN SINGAPORE: http://www.dhl.com.sg/locations

COUNTRY HEAD OFFICE ADDRESS: DHL Air Express Centre1 Tai Seng DriveSingapore 535215