DEVELOPMENT OF REGISTRATION INFORMATION

SYSTEM OF HUSADA HOSPITAL

SISWATIINDONESIA

GeographyThe World’s largest

archipelago, with 17,508 islands. Located in

Southern Asia, between Indian & Pacific oceans

ClimateIndonesia has tropical

weather with a lot of sunshine and intermittent rain. Dry season lasts from

May through October, and the rainy season from November through April.

Daily temperature is between 27 to 34 centigrade.

People & PopulationThe world’s fourth most

populated 238 millions, mostly in Java,

Sumatera, Sulawesi, Kalimantan/Borneo, Bali, Papua and

Maluku

EconomyHuge revenue generated

mostly from export of natural resources followed by tourism sector. In 2007,

Indonesia received 5.6 million foreign visitors.

Indonesia:

Background Health in Indonesia 2010 Development of healthcare in

Indonesia foreign investment Development of IT & Comunication On-line healthcare service Customer need New paradigm on HIM

HIM SITUATION

1. Paper based document (manual)2. Manual & computerize in

registration unit3. Computerization (LAN)4. Electronic Health Record

inprocess

Nu Area

Year Average (%)

2004 2005 2006 2007 2008

1 Specialist 1 38.924 41.825 40.773 44.346 43.405

2 Specialist 2 46.532 44.016 42.089 43.103 46.824

3 Specialist 3 4.973 5.969 8.416 9.856 8.803

4 Specialist 4 21.125 24.082 23.276 21.665 21.679

Total 111.554 (3,7 %)

115.892 (3,8 %)

114.554 (-1,2 %)

118.970 (3,9 %)

120.711 (1,5 %) 2,34 %

Out Patient Visitation Rate HUSADA HOSPITAL in 2004-2008

Identification 1. Out patient specialist clinic 2. Priority for improvement

registration system3. Acurate & complete information 4. Doctor’s office hours

Problems (observation)

Waiting time: At registration office For recovering of medical record For doctor in charge

Question Emerges

How to improve an information system which could develope customer’s registration process ?

GOAL

To make registration process faster in policlinic specialist

Steps : To identify the information need Aplication registration design web,

short massage system (SMS) Operational procedure in registration

design

Customer Registration

MRN ?

Outguide

MR

Flow of Registration Policlinic Specialis

Yes

NoNew Medical

Record

Direct

Clinic

Interview & Observation

Board of Directors Outpatient Care Coordinator Head & Registered Nurses Specialized Doctors Registration Officers Medical Officers

Result of Interview

Question such as: 1. Visitation number 2. Doctor visit 3. Profile of the right doctor to

consult good communication

Design System

Proses

Customer registration

data & Doctor’s

confirmation schedule

InputCustomer data, Human

resources, System, Procedure, Standard

Output - Visitation number - Doctor’s schedule- Medical record

System Development Metodology

“System Development Life Cycle” (SDLC):

1. Problem identification2. To judge information requirment3. Analyse system need4. To design system5. To develop & documenting software6. To test & ensure system7. To implement & evaluate system

Customer

Registration

Direct Web

Confirm visitation

New Design of Registration Flow

1 Yes

NoSchedule

No

Yes

Phone SMS

1

MR

Out guide

MRN

Yes

No

Clinic

1

New MR

New Design of Registration Flow

PETUGAS REGISTRASI

PETUGAS REKAM MEDIS

PERAWAT DI RUANG PERIKSAASPEK

Mulai

Info data pelanggan

Lap. Pendaftaran

INPUT

PROSES

OUTPUT

Info data pelanggan

Dicari

Lap. Data RM Pelanggan yang dicari

Info RM pelanggan

Diperiksa

Lap. RM pelanggan

yang diperiksa

Di Catat

Selesai

Flow of Registration System of Policlinic Specialist

New Design of Registration System

Advantages Making it more convenient Customer has provided

identifying information The menu will provide new

id record for new customer Patient will recieve prompt

service thanks to having their MR on hand

Disadvantages Resources

support Sosialization the

system Need

commitment Work hard

Conclusion1. Trend the visitation rate is increasing2. Design in simple & clearly3. Professional management4. Improve the KAPP for Staff 5. Socialisation about new

system